Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#10514278May 30, 2013
ENGINE, ELECTRICAL SYSTEM
THIS IS THE FIRST TIME THIS HAS HAPPENED BUT IT HAPPENED TWICE IN THE SAME DAY. WHEN DRIVING THE VEHICLE WE EXPERIENCED THE "LIMP HOME MODE" PROBLEM. I CAN SEE THIS HAS BEEN WELL DOCUMENTED AND THE INVESTIGATIONS ARE ONGOING. HERE'S AN ADDITIONAL PROBLEM WITH THIS EVENT, WE NEVER GOT AN INDICATOR LIGHT OF ANY KIND ON THE DASH. WE TOOK THE VEHICLE IN FOR SERVICE AND THE DEALER WAS UNABLE TO RETRIEVE ANY ERRORS AT ALL OFF THE COMPUTER AND THEY WERE UNABLE TO RECREATE THE PROBLEM. NEEDLESS TO SAY THEY WERE UNABLE TO TAKE ANY CORRECTIVE ACTION. I POSE THIS QUESTION, WHY WHEN THE VEHICLE OBVIOUSLY DETECTED A PROBLEM TO GO INTO "LIMP HOME" MODE WOULD IT NOT RECORD THE ERROR IN THE COMPUTER? WHY WOULD THE DEALERSHIP BE UNABLE TO SEE IT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514287May 30, 2013
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
APPROXIMATELY ONE YEAR AGO, WHILE DRIVING AT HIGHWAY SPEED ON A THREE LANE INTERSTATE, MY CAR STALLED. I WAS ABLE TO STEER IT OFF TO THE SHOULDER AND TURN OFF THE CAR. IT THEN RESTARTED AND THERE HAS BEEN NO PROBLEM SINCE, UNTIL YESTERDAY. DRIVING AT APPROX. 45 MPH, THE CAR AGAIN STALLED. AGAIN, I MANAGED TO GET THE VEHICLE OFF TO THE SIDE OF THE ROAD, TURNED IT OFF AND THEN BACK ON. I WAS CLOSE TO HOME SO DECIDED TO TRY AND LIMP HOME. I DID EVENTUALLY MAKE IT HOME BUT WITH NUMEROUS STALLS, SLOWING OF TRAFFIC AND EVEN THROUGH AN INTERSECTION NEAR A BUSY SCHOOL AT BUS TIME. I STOPPED TRAFFIC NUMEROUS TIMES AND WAS NOT ABLE TO ACCELERATE BEYOND 10-15MPH. THIS MORNING, I AM TOLD BY THE MECHANIC THAT THE PROBLEM IS THE THROTTLE BODY. APPARENTLY, THERE ARE NO REPLACEMENT PARTS AVAILABLE SINCE MANY OTHER VEHICLES ARE ALSO IN NEED OF THIS PART. I AM HOME FROM WORK TODAY, ARRANGING FOR RENTAL OR COURTESY CARS, AND I AM TOLD IT WILL BE APPROXIMATELY $500-600 TO REPAIR! I HAVE OWNED THIS CAR FOR ONLY 1-1/2 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514166May 29, 2013
ENGINE, POWER TRAIN
THE PROBLEMS HAVE OCCURRED OVER THE LAST YEAR AT LOW SPEED WHILE ACCELERATING, WHEN SHIFTING INTO REVERSE AND AT CONSTANT SPEED OF 40MPH. WHILE ACCELERATING FROM A FULL STOP THE CAR WOULD SUDDENLY STOP ACCELERATING FOR A FEW SECONDS AND THEN LURCH FORWARD AND BEGIN TO ACCELERATE AGAIN. UPON STARTUP THE CAR LURCHED WHEN PUT INTO REVERSE TO EXIT GARAGE. ON 5/22/13 THE CAR SUDDENLY WENT INTO " LIMP MODE" WHILE AT A SPEED OF 40MPH. IT HAS BEEN DIAGNOSED BY FORD DEALER AS A THROTTLE BODY PROBLEM. THE THROTTLE BODY IS ON BACKORDER WITH NO DEFINITIVE SHIP DATE. CAR CANNOT BE DRIVEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513957May 28, 2013
FUEL SYSTEM, GASOLINE
WHILE IN THE PASSING LANE ON INTERSTATE 81, THE THROTTLE BODY CAUSED MY VEHICLE TO ENTER "LIMP MODE". THE ENGINE RPM IMMEDIATELY REDUCED TO IDLE AND I COASTED FROM THE PASSING LANE TO THE RIGHT SHOULDER. THE ENGINE CONTINUED TO IDLE SO I DROVE TO THE FIRST AVAILABLE EXIT, ENTERED A SERVICE STATION AND SHUT THE ENGINE DOWN. I CALLED MY LOCAL FORD DEALER AND THEY TOLD ME THE THROTTLE BODY REPLACEMENT WOULD NOT BE COVERED SINCE THE VEHICLE WARRANTY HAD EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513516May 25, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
DRIVING AT 45MPH ON ROAD, MAINTAINING CONSTANT SPEED, CAR GOES INTO LIMP MODE, NO THROTTLE CONTROL. WRENCH LIGHT COMES ON. PULLED OVER TO SIDE OF THE ROAD, PUT CAR INTO PARK AND WAITED A FEW SECONDS, CAR RE-IGNITED AND WAS ABLE TO GET HOME. THIS HAPPENED AGAIN 2 TIMES THE NEXT DAY IN ROUTE TO THE GROCERY STORE WHICH IS LESS THAN 4 MILES AWAY. IT HAS CONSISTENTLY BEEN HAPPENING NEARLY EVERY TIME I DRIVE IT. I HAVE STALLED OUT AT 2 INTERSECTIONS WHICH IS VERY DANGEROUS. I JUST HAD THE CAR DIAGNOSED WITH ELECTRONIC THROTTLE BODY FAILURE. 136.00 LATER, AND I HAVE ORDERED THE NEW PART, BUT WAS TOLD IT COULD TAKE 2-3 WEEKS BEFORE THEY ARE AVAILABLE AND THAT IF I SAVED MY RECEIPT I WILL BE REIMBURSED BY FORD/MERCURY AT RECALL. I AM AFRAID TO DRIVE THE CAR AT THIS POINT BECAUSE THERE IS NO TELLING WHEN IT WILL JUST STALL AGAIN. REALLY NEED MY CAR TO GET TO WORK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513458May 24, 2013
ENGINE
THE FIRST TIME THIS HAPPENED I WAS DOING 60 MPH ON THE FREEWAY AN MY CAR LOST POWER AN WOULD NOT ACCELERATE BUT I COULD STILL TURN AN BRAKE BUT THE ENGINE WAS STALLING AN SHAKING AN THE WRENCH LIGHT CAME ONE. I COASTED OFF THE ROAD SHUT THE CAR OFF AN RESTARTED IT AFTER A FEW MINUTES AN THE ENGINE TURNED OVER FOR ABOUT 10 SECONDS BEFORE STARTING UP AN IT DROVE FINE. I TOOK IT IN TO THE DEALERSHIP AN THEY SAID THEY COULDN'T DO ANYTHING BECAUSE THEY COULDN'T GET THE FAULT TO HAPPEN SO I TOOK MY CAR. OVER THE LAST FEW MONTH IT HAS HAPPENED MULTIPLE TIME BUT NOW IT WILL STALL OUT AN THE HAVE THE WRENCH LIGHT COME ONE AGAIN AN WHEN I RESTART MY CAR IT WILL GO ABOUT 50 FEET AN HAPPEN AGAIN ABOUT 7 TIMES IN A ROW. I HAVE TAKEN IT TO THE DEALERSHIP A FEW TIMES AN I KEEP GETTING THE SAME ANSWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513477May 24, 2013
ENGINE
ON APRIL 19, 2013, I HAD ONE INCIDENT WHERE MY CAR LOST POWER WITH NO WARNING. I WAS GOING APPROXIMATELY 40 MPH. I SUDDENLY REALIZED I HAD NO POWER AND NOTICED THAT THE WRENCH LIGHT AND OTHER LIGHTS CAME ON. I WAS ABLE TO STEER THE CAR OFF THE ROAD. I HAD TO TURN IT OFF AND THEN RESTART IT. I TOOK THE CAR TO THE DEALER SERVICE DEPT BUT THEY SAID THEY COULDN'T FIND ANYTHING. IT SEEMED TO RUN ROUGHER FOR THE NEXT MONTH BUT DIDN'T STALL AGAIN UNTIL MAY 16. AT THAT TIME I WAS GOING APPROXIMATELY 30 MPH. ON MAY 17 IT STALLED TWO TIMES WHILE GOING 70 MPH ON THE INTERSTATE. ON MAY 19 IT STALLED ONE TIME WHILE GOING 60 MPH SO I PARKED THE CAR FOR THE WEEKEND. I CALLED THE DEALER AND HAD TO DRIVE OVER AN HOUR TO THE DEALER. IT STALLED THREE TIMES ON THE WAY TO THE DEALER. I DROVE WITH MY FLASHERS ON THE ENTIRE TIME BECAUSE I WAS TERRIFIED THAT I WAS GOING TO BE IN AN ACCIDENT OR WORSE. MY DEALER HAS DETERMINED THAT IT IS THE THROTTLE BODY. MY CAR HAS BEEN STUCK IN THE SHOP SINCE MAY 20 WAITING FOR THE PART THAT IS ON NATIONWIDE INDEFINITE BACK ORDER AND THERE IS NO FIX DATE IN SIGHT. MY CAR IS NOT DRIVABLE AND I AM JUST THANKFUL THAT I HAVEN'T HAD AN ACCIDENT OR BEEN KILLED BECAUSE OF THIS PROBLEM. I HAVE LOST CONFIDENCE IN MY CAR WHICH I WAS SO HAPPY WITH. I ALSO AM PAYING ON A CAR THAT I CAN'T EVEN DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512778May 20, 2013
FUEL/PROPULSION SYSTEM, ENGINE
CAR WILL LOSE POWER AT ANY GIVING TIME OR SPEED ABOVE 40MPH. YOU MUST THEN TRY TO PULL OFF ROAD AND TURN OFF AND RESTART. IT WOULD ONLY DO THIS ONCE A WEEK, BUT NOW IT'S DOING MULTIPLE TIMES A DAY. DEALER WILL NOT ADDRESS IT AS A WARRANTY PROBLEM DUE TO FACT IT HAS OVER 36000 MILES ON IT. TRIED TO ORDER REPLACEMENT THROTTLE BODY THRU THEM BUT IT ON BACK ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512482May 17, 2013
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING MY 2010 MILAN AT THE SPEED OF 55 MPH, THE CAR SHOOK SLIGHTLY AND THE WRENCH LIGHT APPEARED. THE CAR BEGAN TO LOSE POWER - I WAS ABLE TO STEER WITH NO PROBLEM. I COULD NOT ACCELERATE. I SHUT THE CAR OFF - AND STARTED IT AGAIN. THE FIRST TIME IT STARTED WITH NO PROBLEM. WITHIN DRIVING 4 MORE MILES, THE SAME THING HAPPENED AGAIN. THIS TIME I WAS DRIVING 25 MPH. IT HAPPENED SEVEN MORE TIMES BEFORE THE CHECK ENGINE LIGHT CAME ON. EACH TIME WHEN I TRIED TO START MY CAR, IT KEPT TURNING OVER BEFORE IT WOULD START. I WAITED FOR AN HOUR ON THE SIDE OF THE ROAD WAITING FOR THE TOW TRUCK. WHEN THE TOW ARRIVED, THE CAR STARTED JUST FINE - THE CHECK ENGINE LIGHT WAS STILL ON. THIS IS EXTREMELY DANGEROUS! I WAS DRIVING IN RUSH HOUR TRAFFIC AND WAS ALMOST REAR ENDED ON THE HIGHWAY. AGAIN WHEN IT OCCURRED IN TOWN, THERE WAS NO WHERE FOR ME TO COAST OFF TO THE SIDE OF THE ROAD, I HAD TO STOP IN TRAFFIC TO RESTART ME CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512602May 17, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY VEHICLE WAS TOWED AT MY EXPENSE TO A SHOP. THE VERDICT WAS A 'THROTTLE BODY' ISSUE. THIS VEHICLE WENT INTO THE 'LIMP HOME' MODE WITH NO WARNING. I WOULD CHALLENGE THE PRESIDENT OF FORD TO ATTEMPT TO LIMP THIS VEHICLE JUST 5 MILES ON ANY BUSY ROAD IN THE NATION IN THIS MODE. APPARENTLY, JUDGING BY MY RESEARCH, IT IS AN ONGOING PROBLEM AND WIDESPREAD. AS OF RIGHT NOW THE VEHICLE IS UNUSABLE, SINCE THE PARTS ARE ON 'INDEFINITE BACK-ORDER' AWAITING SOME SORT OF RELEASE OF PARTS. THE VEHICLE IS STUCK AT A DEALERSHIP, NO FIX DATE IN SIGHT UNTIL THE PART (OR SUBSTITUTE PART) BECOMES AVAILABLE. THIS LEAVE ME WITH NO TRANSPORTATION (I'M DISABLED CURRENTLY) AND NO RECOURSE. EVEN IF I FIND A CURRENTLY AVAILABLE REPLACEMENT PART, WITHOUT WHATEVER FIX IS NEEDED, MY FAITH IN THE VEHICLE IS GONE. FAITH IN ALL FORD VEHICLES I MIGHT ADD. THE RIDE HOME WAS DANGEROUS AT THE CRAWL SPEED IT WILL DO, ESPECIALLY WITH THE LURCHING AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512413May 16, 2013
SERVICE BRAKES, EXTERIOR LIGHTING
I HAVE A 2010 MERCURY MILAN WITH 40,000 MILES ON IT. RECENTLY SOMEONE POINTED OUT TO ME THAT THE DRIVER-SIDE BRAKE LIGHT IS CONTINUOUSLY ACTIVATED. CONSEQUENTLY WHEN BRAKING, DRIVERS BEHIND ME ARE ONLY NOTIFIED BY THE RIGHT AND CENTER BRAKE LIGHTS. IT SEEMS TO ONLY HAPPEN WHEN THE HEADLIGHTS ARE ON. MY RESEARCH SHOWS THIS TO BE A COMMON ISSUE WITH THE 2010 MERCURY MILAN WITH SOME HAVING BOTH BRAKE LIGHTS MALFUNCTIONING. DIAGNOSIS SAYS IT IS A FAULTY LED BRAKE LIGHT ASSEMBLY, WHICH WOULD IMPLY A BAD CIRCUIT BOARD. THIS IS A SERIOUS SAFETY HAZARD AND SHOULD BE RECALLED. I CONTACTED FORD ABOUT IT AND THEY DIRECTED ME TO A DEALER SAYING THEY, (FORD) WOULD PROBABLY PAY FOR THE REPAIR. AFTER I CONTACTED THE DEALER, FORD CHANGED THEIR MIND AND SAID THAT SINCE I DIDN'T BUY THE CAR NEW, THEY DIDN'T CONSIDER ME A "LOYAL'" FORD CUSTOMER AND WILL NOT COVER ANY OF THE COST. IT SEEMS FORD IS ONLY CONCERNED ABOUT THE SAFETY OF THEIR "LOYAL" CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512262May 15, 2013
ELECTRICAL SYSTEM, POWER TRAIN
I WAS DRIVING GOING ABOUT 20MPH AND THE VEHICLE WOULD STALL. ONCE I STOPPED AGAIN AND TRIED TO ACCELERATE THE WRENCH TOOL SYMBOL APPEARED ON THE DASH AND THE CAR SHUT DOWN. WHILE RIDING BEFORE THE CAR SHUT OFF THE ENGINE WAS IDLING VERY ROUGHLY. THIS IS THE SECOND TIME I HAVE HAD THE PROBLEM IN THE LAST 7 MONTHS AND SUPPOSEDLY ITS A PROBLEM WITH THE THROTTLE. THIS IS A VERY BIG TO A LOT OF PEOPLE INCLUDING MYSELF I SEE IF FORD SEE THERE'S A CONTINUOUS PROBLEM PLEASE FIX IT BECAUSE THIS IS RIDICULOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512096May 15, 2013
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
DRIVING ABOUT 40-50MPH IN TRAFFIC, THE CAR SUDDENLY JERKED, FELT LIKE A HARD GEAR-SHIFT. THE GREEN WRENCH LIGHT & ORANGE ENGINE LIGHT CAME ON AND THE THROTTLE WAS UNRESPONSIVE. THE CAR STILL HAD POWER BUT NO ACCELERATION, ENGINE SPUTTERED, HAD TO PULL OFF THE ROAD WHILE COASTING, CAR WAS IDLING VERY ROUGH SO WAS SHUTDOWN. I WAS ABLE TO RESTART IT BUT THE PROBLEM RECURRED FOUR TIMES THE NEXT TWO DAYS. STOPPED AT ADVANCE AUTO PARTS SINCE IT WAS EARLY EVENING, THEY PULLED DTC P2111 "THROTTLE ACTUATOR CONTROL SYSTEM STUCK OPEN" FROM CAR'S COMPUTER AND HE SAYS THE THROTTLE VALUE IS STICKING. SCHEDULED SERVICE AT WORLD FORD DEALERSHIP WHERE CAR WAS PURCHASED JUST FOUR MONTHS PRIOR. I WAS TOLD THE THROTTLE BODY NEEDED REPLACING "THIS IS VERY COMMON, WE REPLACE THEM ALL THE TIME" HE SAID. I PURCHASED A POWERTRAIN EXTENDED WARRANTY WITH THE CAR THAT STATES IT COVERS THE "THROTTLE VALVE" AMONG ITS COVERED PARTS BUT THE SERVICE MAN FIRST SAYS THAT'S DIFFERENT THAN THE "THROTTLE BODY" (MY UNDERSTANDING IS THE THROTTLE VALVE IS THE PLATE INSIDE THE THROTTLE BODY THAT OPENS/CLOSES CONTROLLING AIRFLOW TO THE MANIFOLD, IT THAT IS "STUCK OPEN", IT SHOULD BE COVERED). HE THEN SAYS HE DOESN'T EVEN KNOW WHAT A "THROTTLE VALUE" IS AND SAYS IT WILL COST APPROX $350 TO REPAIR. THEY OBVIOUSLY KNOW THIS IS A PROBLEM AND ARE TAKING ADVANTAGE OF THEIR CUSTOMERS REPLACING THE FAULTY PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511698May 13, 2013
ENGINE AND ENGINE COOLING
THE CAR WAS TRAVELING AT 30 MPH WHEN ALL OF A SUDDEN, WITHOUT ANY WARNING WHATSOEVER, THE ENGINE SHUT DOWN. I HAD IT TOWED AND WAS TOLD THAT THE THROTTLE BODY NEEDED TO BE REPLACED. COST WAS $387.01. I DON'T FEEL THAT THIS SHOULD HAPPEN AT 16,423 MILES. (IT HAD JUST PASSED WARRANTY PERIOD.) HAD I BEEN TRAVELING ON AN INTERSTATE THIS WOULD HAVE BEEN A MAJOR SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511141May 8, 2013
ENGINE, POWER TRAIN
I WAS DRIVING AT 50 MPH AND PULL OUT TO PASS ANOTHER CARD ACCELERATING TO 55 MPH. THE CAR LURCHED AND STARTED TO LOSE POWER. I THOUGHT IT WAS TEMPORARY BUT IT CONTINUED TO DECREASE TO 40, 30, 20 AND 10 MPH WHICH I PULL OVER TO THE SIDE OF THE ROAD TO PREVENT A HAZARD ON THE HIGHWAY. I CALLED AAA FOR A TOW WHICH ARRIVED ABOUT AN HOUR LATER. THE NEXT MORNING I DECIDED TO TRY AND START THE CAR. THE WRENCH LIGHT WAS OFF AND IT STARTED BUT I DID NOT DRIVE IT. THE NEXT DAY WHICH IS MONDAY I DECIDED I WAS GOING TO CHANCE IT TO TAKE IT TO THE DEALER 30 MILES AWAY. IT ACTUALLY MADE IT THERE AND THE DIAGNOSTIC DONE BY THE DEALER CAME UP WITH NO REPAIR CODES FOR THE VEHICLE, SUBSEQUENTLY, I PICKED IT UP AND DROVE IT HOME AT THE END OF THE DAY. ON TUESDAY, IT STARTED UP AND ONE MILE FROM THE HOUSE, IT CLUNKED OUT AGAIN AND LOST POWER. AGAIN I CALLED AAA TO TOW ME TO THE DEALER. I GUESS BECAUSE IT WAS A RECENT OCCURRENCE, THE CODE SHOWED UP IN THE DIAGNOSTIC SO THEY CLAIM IT IS FIXED BY REPLACING THE THROTTLE BODY ASSEMBLY. IT HAS DRIVEN WELL FOR ONE DAY AND I HOPE IT CONTINUES. IS THIS BASIS FOR A RECALL. PLEASE ADVISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511007May 7, 2013
POWER TRAIN
WITHOUT WARNING, THE VEHICLE LOST POWER AND THE WRENCH LIGHT FOR THE TRANSMISSION CAME ON ALONG WITH THE CHECK ENGINE LIGHT. WE WERE AT AN INTERSECTION ON A 6-LANE HIGHWAY OVER 600 MILES FROM HOME. WE WERE ABLE TO GET OFF THE HIGHWAY BY DRIFTING OFF TO A SIDE ROAD. THE ENGINE NEVER DIED, BUT HAD NO POWER AT ALL. AFTER SHUTTING THE CAR OFF AND STARTING IT BACK UP, IT RAN FINE AND WAS ABLE TO GET US HOME. HOWEVER, WITHIN ANOTHER COUPLE OF MONTHS IT DID THE SAME THING AGAIN WHILE WE WERE ON THE HIGHWAY APPROACHING MERGING TRAFFIC. WE WERE ABLE TO DRIFT OFF THE HIGHWAY AND START IT BACK UP. A MECHANIC CHECKED THE CAR, BUT WAS UNABLE TO DETECT ANYTHING WRONG. IT DROVE FINE FOR ANOTHER 3-4 MONTHS THEN DID THE SAME THING AGAIN ONLY WE WERE ON AN INTERSTATE AND HARDLY HAD TIME TO DRIFT INTO THE EMERGENCY LANE BETWEEN TRAFFIC. IT AGAIN DID THIS AROUND 3 MONTHS AS I JUST MADE IT ACROSS THE HIGHWAY INTO THE RIGHT LANE. I IMMEDIATELY HAD TO DRIFT INTO THE EMERGENCY LANE AND START THE CAR UP. I TOOK IT HOME UNTIL WE COULD GET IT TO THE MECHANIC. WE TOOK IT BACK TO THE MECHANIC AND HE AGAIN WAS UNABLE TO DETECT ANYTHING. HE KEPT THE CAR TO DRIVE HIMSELF FOR A WEEK, BUT NEVER WITNESSED THE WRENCH LIGHT COMING ON OR SLUGGISH GEAR CHANGING. HE ADDED FLUID TO IT AT A LACK OF KNOWING WHAT ELSE TO DO. WE DROVE IT CLOSE TO 2 MONTHS NOW AND IT LOST POWER WITH THE WRENCH LIGHT COMING ON 3 TIMES WITHIN A PERIOD OF 40 MINUTES ON A SMALL ROAD WHERE WE DIDN'T HAVE MUCH ROOM TO GET OUT OF THE WAY OF TRAFFIC AND ON THE HIGHWAY JUST AFTER PULLING ACROSS THE HIGHWAY. THE CAR IS CURRENTLY WAITING TO BE LOOKED AT AGAIN BY THE MECHANIC. THIS ISSUE IS NOT SHOWING UP ON COMPUTERS. IT HAS BEEN VERY DANGEROUS TO DRIVE AND I FEEL UNSAFE ALL THE TIME AS I'M WAITING FOR THE NEXT INCIDENT AND FEAR I WILL NOT BE AS LUCKY AT SOME POINT AMONG TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510604May 4, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
VEHICLE LOSS OF POWER TO GAS PEDAL ON INTERSTATE 3 TIMES...HAD TO PULL OVER AND TURN OFF THEN RESTART. ELECTRONIC THROTTLEBODY CODE P2111. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510410May 2, 2013
ENGINE AND ENGINE COOLING, POWER TRAIN
THE VEHICLE (WHICH ONLY HAS 30,000 MILES ON IT) WILL STALL AT ANY SPEED WITHOUT NOTICE. THERE IS NO THROTTLE RESPONSE AND ENGINE IDLES ROUGH WITH BLACK SMOKEY EMISSIONS. THIS CONDITION HAS HAPPENED SEVERAL INSTANCES, THE WORST CASE BEING WITH MY WIFE AND CHILD TRYING TO ACCELERATE INTO TRAFFIC AND SUDDENLY EXPERIENCING A STALL/NO THROTTLE SITUATION HALF WAY INTO THE INTERSECTION. THE STALLING HAS CONSISTENTLY BEEN REMEDIED BY CYCLING THE IGNITION OFF AND THEN ON AGAIN,THEN ITS JUST A MATTER OF 20 TO 200 MILES AND IT HAPPENS AGAIN.THE DEALER HAS FAILED TO DIAGNOSE THE PROBLEM AND STATES FORD/MERCURY HAS NO KNOWLEDGE OF A PROBLEM.THE WRENCH LIGHT ILLUMINATES ONLY WHILE PROBLEM EXISTS, IT DOES NOT STORE A CODE OR REMAIN LIT.THE DEALER HAS WORKED CLOSELY WITH US BUT IS AT A LOSS AS TO WHAT THE PROBLEM IS. THIS PROBLEM NEEDS TO BE ADDRESSED BEFORE MY FAMILY OR SOMEONE ELSE GETS HURT OR WORSE KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510131April 30, 2013
POWER TRAIN:DRIVELINE:DRIVESHAFT
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, HE HEARD A LOUD THUMPING NOISE COMING FROM THE FRONT PASSENGER SIDE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE DRIVE SHAFT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 82,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509726April 26, 2013
POWER TRAIN
STOPPED AT A LIGHT MAKING A RIGHT HAND TURN. PROCEEDED OUT INTO TRAFFIC AND CAR WOULD NOT SPEED UP, THEN MADE A JERKING MOVEMENT LIKE IT WAS STUCK IN GEAR. ALMOST REAR-ENDED. TOOK IT TO DEALER WHERE I HAVE AN EXTENDED WARRANTY SAID THEY COULD NOT FIND ANYTHING WRONG. WHEN DRIVING TIRES ALWAYS SEEM LIKE IT IS ALWAYS ROCKING FROM SIDE TO SIDE. TIRES WERE ROTATED DURING REGULAR MAINTENANCE AND BALANCED BUT NOTHING SEEM TO HELP WHAT DO I DO. I LIKE THE CAR BUT WOULD LIKE TO LIVE TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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