Mercury Milan Complaints (2011)

192 consumer complaints on file.

#11021266September 3, 2017
EXTERIOR LIGHTING
REAR PASSENGER LED BRAKE LIGHTS FAILED, WILL NOT ILLUMINATE AFTER SHAKY 'FLASHING' NOTICED FOR A FEW MONTHS. REPLACED WITH SALVAGE LED ASSY FOR $150. WITHINWEEKS, THE DRIVER'S SIDE BRAKE LIGHT IS NOTICED TO STAY ON ANY TIME THE RUNNING OR HEADLIGHTS ARE ON. BOTH ARE UNSAFE CONDITIONS AND BOTH REQUIRE FULL ASSY REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021224September 2, 2017
STEERING
POWER STEERING PROBLEM. SENSOR INDICATES 'POWER STEERING ASSIST FAULT'. TRIED RESTARTING MY CAR SEVERAL TIMES TO SEE IF IT WOULD GO AWAY AND HASN'T. PLEASE HELP. VEHICLE WAS STATIONARY WHEN PROBLEM OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020741August 31, 2017
ENGINE, POWER TRAIN
OUR CAR SUFFERED LOSS OF POWER AND ERRATIC THROTTLE (SURGES OF FORWARD MOVEMENT EVEN WHEN FOOT NOT ON THE THROTTLE) SEVERAL TIMES IN JANUARY 2017. CAR UNSAFE TO DRIVE, WOULD LEAVE STRANDED IN THE MIDDLE OF HIGH-SPEED TRAFFIC ON HIGHWAY. DIAGNOSED WITH A BAD ELECTRONIC THROTTLE BODY BY RUSSEL AND SMITH FORD DEALER IN HOUSTON, REPLACED 1/19/17 UNDER "FORD CUSTOMER SATISFACTION PROGRAM 13N03." ON 8/28/17 SAME SYMPTOMS OCCURRED, INTERMITTENT POWER ACCELERATION AND LOSS OF ACCELERATION WHILE AT SPEED. TAKEN TO BRANDON FORD (FLORIDA) THAT DAY, AGAIN DIAGNOSED WITH A BAD ELECTRONIC THROTTLE BODY, WHICH WAS REPLACED. PICKED CAR UP 8/31, AND WITHIN 1 HOUR WE LOST POWER WHILE AT SPEED. WHILE AT A RED LIGHT, CAR SURGES FORWARD EVEN WITH BRAKE PEDAL APPLIED AND NO FOOT ON THE GAS. HAVE AGAIN BEEN TOLD IT MUST BE A BAD THROTTLE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014534August 10, 2017
AIR BAGS
TAKATA RECALL-I WAS NOTIFIED BY FORD BY LETTER DATED JULY 2016 OF THE SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384. NO ACTION HAS BEEN TAKEN TO DATE TO REPAIR OR REPLACE THE AIR BAG. WITH ALL THE PUBLICITY IN THE MEDIA OF THE POTENTIAL DANGER MY FAMILY NOW REFUSES TO RIDE IN MY VEHICLE. THE FORD DEALER DENIED ME A LOANER CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001632June 27, 2017
STEERING
POWER STEERING GOES OUT WHILE DRIVING. CLEAR THE CODES AND IT WORKS FINE. HAS HAPPENED A FEW TIMES NOW. SEEN ONLINE THERE WAS A RECALL FOR THIS PROBLEM WITH SOME MILANS BUT WHEN I CALLED FORD OUR CAR WAS NOT COVERED. OUR CAR HAS THE PROBLEMS DESCRIBED IN THE RECALL ITS THE RIGHT MAKE, MODEL AND YEAR, YET IT IS NOT COVERED?? I DONT UNDERSTAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972383April 14, 2017
STEERING
MY 2011 MERCURY MILAN HAS A POWER STEERING ASSIST FAULT CODE COMING UP. THE POWER STEERING HAS GONE OUT COMPLETELY WHEN DRIVING. IT HAPPENED SEVERAL TIMES OVER THE PAST 6 MONTHS. IT WOULD RESET ITSELF AFTER THE CAR WAS TURNED OFF AND THEN TURNED BACK ON. IT NOW HAS FAILED COMPLETELY ON APRIL 14, 2017 AND THE CODE READS "POWER STEERING ASSIST FAULT" AND "ADVANCE SERVICE TRACK". I HAVE TAKEN IT TO A FORD DEALERSHIP AND THEY ARE SAYING THAT MY VIN NUMBER IS NOT UNDER THE RECALL EVEN THOUGH MY VEHICLE HAS THE SAME EXACT PROBLEM AND IS THE SAME YEAR, MAKE AND MODEL. HOW CAN MY VEHICLE NOT BE ON THE RECALL WITH THE SAME EXACT PROBLEM? I CONTACT FORD MOTOR COMPANY AND THEY ARE REFUSING TO REPAIR MY VEHICLE. THIS IS A VERY EXPENSIVE PART TO REPLACE. THE PART COSTS $1,200 ALONE PLUS THE LABOR CHARGES. I DO NOT HAVE THE MONEY TO FIX THE VEHICLE. HOW CAN FORD NOT BE HELD RESPONSIBLE FOR THIS ISSUE? MY FAMILY AND I ARE IN DANGER NOW AND I NEED A VEHICLE TO GET BACK AND FORTH TO WORK AND I DO NOT HAVE A SECOND VEHICLE. THE DEALERSHIP ALSO WANTS A DIAGNOSTIC FEE OF $125 TO SEE THE VEHICLE. I NEED SOMEONE'S ASSISTANCE TO GET THE VEHICLE PROPERLY REPAIRED AND FOR FORD TO PAY FOR IT. HOW CAN THEY PUT ME AND MY FAMILY AT RISK OF CRASHING WHEN THERE IS A RECALL ON THE THE SAME YEAR, MAKE AND MODEL AND THE EXACT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970833April 5, 2017
STEERING
WENT TO BACK OUT OF THE DRIVEWAY FOR WORK, AND GOT AN ALARM AND THE POWER STEERING ASSIST FAULT INDICATION. TURNED THE WHEEL AND HAD NO ASSIST. RETURNED TO THE DRIVEWAY, SHUT THE CAR OFF, AND CONTACTED FORD DEALER. WAS INFORMED THAT WHILE THERE WAS A RECALL IN EFFECT (15S18) MY CAR WAS NOT COVERED, SO I WOULD HAVE TO PAY FULL PRICE. NOT SURE HOW I CAN HAVE THE EXACT PROBLEM, INCLUDING THE DTC C200D WHICH INDICATES REPLACEMENT IS REQUIRED. AND NOT BE COVERED. WAS ABLE TO DRIVE TO THE DEALER (ABOUT 2 MILES) FOR THE REPAIR. I AM HOPING YOU INSIST THAT FORD EXPAND THIS RECALL SINCE IT IS OCCURRING OUTSIDE THE CURRENT VIN LISTINGS. I'M JUST GLAD IT DIDN'T HAPPEN AT SPEED ON THE HIGHWAY AT RUSH HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967711March 22, 2017
AIR BAGS
TAKATA RECALL - STILL WAITING SINCE JULY, 2016 FOR BOTH OUR MERCURY MILAN AND LINCOLN MKZ TO HAVE NEW PASSENGER FRONTAL AIR BAGS REPLACED. CONCERNED ABOUT PASSENGER SAFETY SINCE FORD HAS DISCONNECTED THEM!!! HOW LONG MUST WE WAIT FOR THIS TO BE CORRECTED???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949881February 6, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE VEHICLE LOST CONTROL OF POWER STEERING. NOW DISPLAYS SERVICE POWER STEERING NOW. I NOTICED THAT THERE HAS BEEN A RECALL ON OTHER 2011 MERCURY MILANS, BUT NOT MINE. THIS SEEMS VERY UNSAFE, AND NOT AN AFFORDABLE FIX. THIS ISSUE NEEDS TO BE REPAIRED ON MULTIPLY FORD VEHICLES. I COULD CAUSE LOSS OF CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946741January 20, 2017
AIR BAGS
"TAKATA RECALL" IT HAS BEEN OVER SIX MONTHS SINCE THIS RECALL AND THERE IS STILL NO REMEDY? TO DATE, 11 PEOPLE HAVE BEEN KILLED BY FLYING DEBRIS, THE LATEST JUST LAST MONTH (DECEMBER, 2016). THE REMEDY SHOULD BE REMOVE THE DEFECTIVE AIRBAG AND REPLACE IT! HOW MANY MORE NEED TO DIE BEFORE THIS IS FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928804November 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/25/17*LJ UPDATED 7/12/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917296October 19, 2016
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE "POWER STEERING ASSIST LOST" INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916636October 17, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT THE DRIVER SIDE DOOR HANDLE FRACTURED. THE WINDOW HAD TO BE ROLLED DOWN TO EXIT THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V744000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850939March 22, 2016
STEERING
I WAS DRIVING ABOUT 35 MPH WHEN ALL OF A SUDDEN A WARNING FOR POWER ADVANCE FLASHED ON THE CAR. IT GOT HARD TO STEER SO I TOOK IT TO THE DEALERSHIP THE SAME DAY AT 99,000 MILES. THEY SAID THAT A NEW STEERING GEAR IS NEEDED AND THAT IT IS NOT COVERED UNDER WARRANTY, THE COST WOULD BE AROUND 1500.00 THEY TOLD ME. THERE WAS A RECALL FOR STEERING IN JUNE OF 2015 IVE HAD THIS VEHICLE SINCE MARCH OF 2015, MY CAR WASNT UNDER RECALL WHICH IT NEEDS TO BE CAUSE THERE ARE OTHER MILANS WITH THE SAME ISSUE. FORD'S NUMBER FOR THIS RECALL IS 15S18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846262March 12, 2016
FUEL/PROPULSION SYSTEM
FUEL TANK AND PURGE VALVE RECALL. VEHICLE IN MOTION. LEAVING A STOP SIGN FROM A COUNTRY HIGHWAY AND VEHICLE STALLED WHEN ACCELERATING. DIFFICULT TO RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824048February 3, 2016
STEERING
I LOST THE ABILITY TO STEER ON THE INTERSTATE WITH NO WARNING. THE STEERING BECAME DIFFICULT, SO I TOOK VEHICLE TO FORD DEALER SHIP. AT 77,000 MILES, THE WARNING FOR POWER ADVANCE FLASHED ON THE CAR. THE DEALERSHIP SAYS THAT I NEED A NEW STEERING GEAR IS NEEDED AND THAT IT IS NOT COVERED UNDER WARRANTY. THE REPAIR IS ESTIMATED AT $1767.00. THIS NEEDS TO HAVE A RECALL, SINCE THIS IS HAPPENING WITH OTHER MERCURY OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819736January 12, 2016
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 25 MPH, THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING NOW WARNING INDICATORS ILLUMINATED. THE VEHICLE BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PSCM MALFUNCTIONED AND THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817353January 1, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER'S SIDE BRAKE LIGHT STAYS ILLUMINATED ALL THE TIME WHILE VEHICLE IS ON AND WHILE DRIVING, INSTEAD OF ONLY TURNING ON WHEN BRAKE IS PRESSED DOWN. IN NOVEMBER I NOTICED THE DRIVER'S SIDE BRAKE LIGHT BEGIN TO FLICKER WHILE PARKED. SINCE IT IS A MALFUNCTION WITH THE LED LIGHTS, THE ENTIRE BRAKE LIGHT HOUSING WOULD HAVE TO BE REPLACED, A ROUGHLY $410 REPAIR. FOR AS OFTEN AS I HAVE SEEN OTHER 2011 MERCURY MILAN OWNERS COMPLAIN ABOUT THIS, YOU WOULD THINK THIS WOULD HAVE BEEN RECALLED ALREADY. I HAVE BEEN TOLD THE BRAKE LIGHT CONSTANTLY STAYING ON IS DISTRACTING AND VERY BRIGHT TO OTHER DRIVERS BEHIND ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816816December 29, 2015
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WAS TURNED OFF AND WHEN THE KEY WAS TURNED OVER, THERE WAS A WARNING INDICATOR FOR THE POWER STEERING. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS AT THE DEALERS FOR LONGER THAN THREE WEEKS AS THE CONTACT WAS WAITING FOR A PERMANENT REPAIR REMEDY. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,905. UPDATED 03/18/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 06/29/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750075August 20, 2015
STEERING
2011 MERCURY MILAN MY WIFE WAS GOING TO THE MALL WITH 3 YEAR OLD IN BACK SEAT STOPPED TO TURN INTO MALL PARKING LOT BEGAN HER TURN ACROSS TRAFIC AND ELECTRIC POWER ASSIST STEERING WENT OUT AND INTO MANUAL MODE. THIS MADE THE STEERING BECOME VERY HARD TO TURN. BECAUSE OF THIS MY WIFE WAS ALMOST HIT BY A TRUCK. THANK GOD THE DRIVER OF TRUCK WAS ABLE TO STOP BEFORE HITTING MY WIFES VEHICLE. MY WIFE IS 120. LBS THERE IS NO WAY SHE CAN STEER THIS VEHICLE IN MANUAL MODE. THE NICE DRIVER OF THE TRUCK HELPED MY WIFE BY DRIVING THE VEHICLE INTO PARKING LOT AND PARKING IT. SHE WAS SHOOK UP BUT NOT INJURED. I UNDERSTAND THERE WAS A RECALL ON SOME OF THE 2011 MILANS BUT MY WIFES CAR IS NOT IN THIS RECALL. I DONT UNDERSTAND IF A PART IS BAD WHY ARE SOME COVED FOR THE PROBLEM AND NOT OTHERS. I HAVE APPOINTMENT TOMORROW MORNING AT LOCAL FORD DEALERSHIP WAS TOLD WILL COST ME $400 -$500 TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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