Mercury Milan Complaints (2008)

451 consumer complaints on file.

#11363195October 7, 2020
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE THE SON WAS DRIVING AT AN UNDETERMINED SPEED, THE BRAKES FAILED TO OPERATE WHEN PRESSING THE BRAKE PEDAL CAUSING THE VEHICLE TO CRASH INTO THE REAR OF A SECOND VEHICLE. DURING CRASH THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE TOWED AWAY. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS NEEDED TO BE REPAIRED. THE CONTACT WAS INFORMED THAT VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 19V904000(SERVICE BRAKES) BUT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCE THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER AND LOCAL DEALER KELLER BROTHERS LINCOLN LOCATED AT 1030 SCHAEFFER RD, LEBANON PA. WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. * (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11361907September 29, 2020
SERVICE BRAKES
I RECEIVED A SAFETY RECALL NOTICE (19S54) IN JANUARY 2020 FOR MY 2008 MERCURY MILAN. THIS NOTICE INDICATED A POTENTIAL ISSUE WITH THE BRAKES ON MY VEHICLE. I AM EXPERIENCING A PROBLEM EXACTLY LIKE WHAT IS DESCRIBED IN THE NOTICE, AND HAVE BEEN HAVING THIS ISSUE FOR A LONG TIME (YEARS). THE OFFICIAL NOTICE FROM FORD/LINCOLN INDICATES "PARTS ARE ANTICIPATED TO BE AVAILABLE LATE FIRST QUARTER 2020." WE ARE WELL BEYOND THE END OF FIRST QUARTER 2020, AND I HAVE HEARD NOTHING FURTHER REGARDING THE ISSUE. OUR FAMILY IS LESS THAN COMFORTABLE CONTINUING TO DRIVE THE VEHICLE, SO THIS INFORMATION IS SORELY NEEDED. IT ALSO REDUCES THE VALUE OF MY VEHICLE TO HAVE AN OUTSTANDING RECALL WITH NO KNOWN REMEDY IN SIGHT. I WOULD REQUEST NHTSA INTERVENE AND REQUIRE FORD/LINCOLN/MERCURY TO PROVIDE, AT A MINIMUM, AN UPDATE TO CUSTOMERS. IF FORD IS ABLE TO CONTINUE PRODUCING NEW VEHICLES AND SELLING THEM, THAT IS CLEAR EVIDENCE THAT THE COVID-19 PANDEMIC IS NOT A VALID EXCUSE FOR NO ACTION ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361213September 25, 2020
SERVICE BRAKES
REC LETTER JANUARY 2020 FOR VEHICLE, A VALVE IN THE HYDRAULIC CONTROL UNIT OF THE ANTI LOCK BRAKING SYSTEM MAY BE STUCK OPEN INCREASING THE RISK OF A CRASH. I AM AFRAID TO DRIVE THE VEHICLE. I AM REQUESTING A RENTAL SINCE IT HAS BEEN OVER 6 MONTHS SINCE I HAVE DRIVEN MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353831September 8, 2020
AIR BAGS
I GOT INTO A CAR CRASH AND MY AIR BAGS DID NOT COME OUT WHEN I GOT INTO A CAR CRASH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11352560September 1, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO PORTSMOUTH FORD (400 SPAULDING TURNPIKE, PORTSMOUTH, NH 03801; 603-433-1221) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE BRAKE PEDAL WENT TO THE FLOORBOARD WHILE ATTEMPTING TO STOP THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350388August 20, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEVITTOWN FORD, LLC (3195 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756, (855) 346-3558) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350155August 18, 2020
SERVICE BRAKES
I RECEIVED A LETTER FROM FORD ON 1/31/20, INFORMING ME THAT MY MODEL CAR HAS A SAFETY RECALL BECAUSE A VALVE IN THE HYDRAULIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM MAY BE STUCK OPEN. ON 8/10, I CALLED THE FORD DEALERSHIP IN MY AREA AND WAS TOLD THAT THE PARTS TO CORRECT THE PROBLEM WERE NOT YET AVAILABLE. I'M GREATLY CONCERNED ABOUT THE SAFETY OF DRIVING MY CAR UNDER THESE CONDITIONS. ISN'T 7 MOS. LONG ENOUGH FOR FORD TO HAVE COME UP WITH THE NECESSARY PARTS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340099July 18, 2020
SERVICE BRAKES
RECALL ANNOUNCED OVER 8 MONTHS AGO'- MULTIPLE STATEMENTS ABOUT REPAIRS / FRAUD DATES LISTED MANY TIMES / DEALERS BLAME FORD / MY CARS BRAKES ARE DEFECTIVE . NO CARE ABOUT OUR SAFETY . DOT DOES NOT SEEM TO FOLLOW / DEMAND A FIX . ALMOST LIKE THEIR ATTENTION TO THE EARLY TAKADA ISSUES . CC: MINNEAPOLIS TRIBUNE / NEW YORK TIMES EXEC CONSORTIUM .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328636June 13, 2020
SERVICE BRAKES
BRAKE FLUID LEAKS THROUGH THE ABS MASTER CYLINDER AND YOU HAVE TO PUMP THE BRAKES TO GET IT TO STOP. A ANIMAL RAN OUT IN FRONT OF ME AND I HAD TO PUT ON MY BRAKES HARD TO STOP AND THE PEDAL WENT TO THE FLOOR AND I HAD TO PUMP IT TO GET BRAKES. IT WAS ON A DIRT ROAD. I'VE HAD THE CAR DIAGNOSED BY MY MECHANIC! I HAVE BEEN TO THE FORD DEALERSHIP 3 TIMES AND HAVE A LETTER IN JANUARY STATING THE PROBLEM AND HAVE NOT GOTTEN ANYTHING DONE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327001June 2, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS BRAKING FUNCTION WITHOUT WARNING. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS TAKEN TO FRED BEANS FORD LOCATED AT 1939 LINCOLN HWY, LANGHORNE, PA 19047, WHERE THE DEALER CONFIRMED THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE CONTACT WAS INFORMED BY THE TECHNICIAN THAT AS PER THE MANUFACTURER, THE PART WAS NOT AVAILABLE. IT WAS SUGGESTED BY THE TECHNICIAN TO THE CONTACT, TO PAY FOR THE PART AND TO BE REIMBURSED IN SIX TO EIGHT WEEKS FOR THE REPAIR. THE CONTACT STATED THAT SHE COULD NOT AFFORD TO PAY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326147May 27, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUNRISE FORD (5435 US-1, FORT PIERCE, FL 34982) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308248February 10, 2020
SERVICE BRAKES
MY ABS LIGHT HAS BEEN ON EVER SINCE I HAD TO SLAM ON MY BRAKES. BOTH OF MY FRONT TIRES LOCKED UP ALMOST CAUSING ME TO REAR-END SOMEONE ON THE HIGHWAY. THE PEDAL FELT WEIRD BUT IT COULD STILL STOP. MY ABS LIGHT IS STILL ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307254February 5, 2020
SERVICE BRAKES
I READ ON GOOGLE NEWS FEED ON 12/20/19 FORD WAS ISSUING A RECALL FOR CERTAIN FORD AND MERCURY VEHICLES, ONE OF THEM INCLUDED WAS OUR DAUGHTER'S 2008 MERCURY MILAN. DIDN'T THINK A WHOLE LOT ABOUT IT, UNTIL SHE CALLED ME 3 DAYS LATER PANICKING THAT SHE TRIED STOPPING FOR A LIGHT THAT WAS YELLOW AND SHE DIDN'T GET STOPPED UNTIL SHE WAS IN THE MIDDLE OF THE INTERSECTION. THANKFULLY, SHE GOT IT STOPPED WITHOUT AN ACCIDENT AND NO ONE WAS HURT. I IMMEDIATELY REMEMBERED THE RECALL I HAD JUST READ ABOUT AND COMPARED HER ISSUES TO THE ARTICLE, SOUNDED VERY SIMILAR. WE IMMEDIATELY STOPPED DRIVING THE VEHICLE AND CALLED OUR LOCAL FORD DEALER. UPON INSPECTION, THEY AGREED IT SOUNDED LIKE THE RECALL PROBLEM. BUT, IT WAS STILL AN ADVANCE NOTICE OF THE RECALL AND THEY DIDN'T HAVE THE PARTS TO FIX IT, IT MAY BE UNTIL LATE IN THE FIRST QUARTER OF 2020. SO, HERE WE ARE, OVER A MONTH LATER, CAR STILL SITTING IN THE DRIVEWAY, NOT ABLE TO BE DRIVEN. I AM BEYOND FRUSTRATED, NO ONE CAN SUPPOSEDLY DO ANYTHING. THE DEALER WON'T JUST MAKE THE REPAIRS UNTIL THEY GET OFFICIAL NOTICE FROM FORD AND THEN WORK OUT THE REIMBURSEMENT WITH THEM LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307095February 4, 2020
SERVICE BRAKES
THE BRAKES WERE SPONGY, I CALL FORD SEVERAL TIMES ABOUT THIS AND IT WAS IGNORED I REPLACED BREAKS STILL DIDNT HELP AND THEN MY SON WAS IN AN ACCIDENT AND I HAD TO PAY OUT OF POCKET TO REPAIR MY CAR CAUSE I DIDNT WANT TO CLAIM ON MY INSURANCE IN FEAR OF IT GOING TO INCREASE MY PREMIUMS HOWEVER MY INS DID COVER THE PERSON THAT WAS HIT , ON HIGHWAY AND I JUST COULD BREAK NO MATTER HOW I PRESSED DOWN ON THE BREAK IT JUST WOULDNT, I SO AFRAID IT WAS NOT GOING TO STOP AND THE BOOM THE OTHER CAR WAS HIT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11302559January 28, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MAC HAIK FORD 515 S INTERSTATE 35 EAST SERVICE RD DESOTO, TX 469-530-3403) WAS CONTACTED HOWEVER, WERE UNABLE TO SCHEDULE AN APPOINTMENT DUE TO PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301448January 23, 2020
SERVICE BRAKES
DURING AN ABRUPT STOP FROM 40MPH ABS WAS ENGAGED. AFTERWARDS, THE BRAKE PEDAL WAS SPONGY AND SANK TO THE FLOOR WITH ALMOST NO REACTION FROM THE BREAKS. IT WAS ONLY POSSIBLE TO SAFELY STOP AT SPEEDS BELOW 20 MPH. THE MASTER CYLINDER WAS REPLACED, AND THE ISSUE WAS FIXED, BUT AFTER ABOUT TWO WEEKS, THE BRAKE PEDAL BECAME SLIGHTLY SPONGY AFTER A HARD STOP THAT MAY HAVE ENGAGED THE ABS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300711January 21, 2020
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, AIR BAGS, SERVICE BRAKES, EXTERIOR LIGHTING
THE AIR BAGS HAVE BEEN FIXED. SOMETIMES WHEN I APPLY MY BRAKES THEY ARE SOFT AND I HAVE TO APPLY MORE PRESSURE TO STOP. WHEN THIS HAPPENS I DRIVE REALLY SLOW BECAUSE I DON'T KNOW IF I'M GOING TO BE ABLE TO STOP IN TIME. I HAVE NOT KEPT TRACK OF HOW MANY TIME THIS HAS HAPPENED. AT LEAST 5 TIMES IN THE LAST 6 MONTHS. TWICE I WENT TO MY MECHANIC AND THEY BLED THE BRAKE LINE TO GET IT FIXED. WINTER IS HERE AND I HOPE THIS DOES NOT CAUSE A WRECK BECAUSE YOU EXPECT US TO WAIT UNTIL YOU GET THE PARTS. I HAVE NO OTHER TRANSPORTATION AND NEED MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300749January 21, 2020
SERVICE BRAKES
BRAKES SUDDENLY SOFTENED AFTER SLIDING ON ICY ROADS. FITS DESCRIPTION OF JANUARY 2020 RECALL ON THIS VEHICLE. DAYS LATER, BRAKE PEDAL CONTINUES TO TRAVEL NEAR FLOOR WHEN BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300112January 17, 2020
SERVICE BRAKES
ABS SYSTEM FAIL. WAS IN WET CONDITIONS AND BRAKES FAILED. EVERY SINCE THE BRAKE PEDAL WILL GO ALMOST TO THE FLOOR. A COUPLE OF PLACES HAVE BLESSED THE BRAKES BUT IT DOESN'T FIX THE PROBLEMS. RECENTLY TOOK IT TO FORD DEALERSHIP AND THEY TOLD ME IT WAS MASTER CYLINDER LEAKING INTO BOOSTER. WE REPLACED MASTER CYLINDER AND THERE WAS NO FLUID LEAKING SO APPARENTLY THEY DIDN'T KNOW WHAT THEY WERE TALKING ABOUT AND HAVE GOOGLED THE PROBLEM TO SEE THE ISSUE ABOUT THE CONTROL MODULE. MY BRAKES ARE NOW WORSE THAN BEFORE AND CANNOT DRIVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297480January 6, 2020
SERVICE BRAKES
BRAKE HYDRALIC WARNING LIGHT COMES ON '- THERE IS A BRAKE RECALL ON MY CAR. DEALER SAYS ,WAIT FOR PARTS '' EVEN WITH RED WARNING LIGHT . FORD SAYS WAIT U TIL I GET THE NOTIFICATI0N LETTER . RECALL SAYS '' POTENTIAL CRASH '' ISSUE . SO ' RECALL . HIGHWAY SAFTEY INVESTIGATION ,,, BRAKE DANGER LIGHT ON ===== AND ' NOBODY SAYS '- GO TO DEALER ,,,OR ,,, DO,NOT DRIVE CAR . WOW ...LIGHT CAME ON ,, GOES OFF WHEN DRIVING . CC : MINNESOTA ATTORNEY GENERAL SAFETY OFFICE ...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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