Mercedes-Benz GLK-Class Complaints (2011)

133 consumer complaints on file.

#11042840November 3, 2017
AIR BAGS, STEERING, EXTERIOR LIGHTING
TAKATA RECALL HAS STILL NOT CAME UP WITH A SOLUTION TO FIX THE AIRBAGS WHICH I FEEL IS A HAZARD WHILE DRIVING. THIS IS MY ONLY MEANS OF TRANSPORTATO AND I DON'T FEEL MY FAMILY AND I ARE SAFE IN THIS VEHICLE. AFTER TRAVELING TO A DOCTORS APPOINTMENT, WHEN PUT THE KEY IN THE POSUTION TO CRANK VEHICLE THE STEERING WHEEL WOULD NO LONGER LET FOWN. STEERING WHEEL IS NOW STUCK IN THE UP POSITION. CAN'T LOWER THE STEERING COLUMN. WHICH MAKES IT NOW DIFFICULT THE STIR. ELECTRIC CONTROL LEVER WILL NOT WORK. BRAKE LIGHTS, SIGNAL LIGHTS LAMPS CONTINUALLY BURNS OUT BULBS WHILE IN MOTION , STATIONARY ACTUALLY AT ANYIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043133November 3, 2017
AIR BAGS
TAKATA RECALL - I RECEIVED THE RECALL NOTICE FROM MB USA ABOUT ONE YEAR AGO THAT MY VEHICLE IS UNDER A RECALL. STILL ONE YEAR LATER I HAVE NOT BEEN PROVIDED THE REPLACEMENT PART. CONSIDERING THE AMOUNT OF TIME THAT HAS PASSED, I BELIEVE THE MANUFACTURER HAS FAILED TO REMEDY THIS SAFETY RECALL FOR MY VEHICLE IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042627November 2, 2017
AIR BAGS
LOCAL DEALERS HAVE BEEN UNABLE TO REPAIR AS THEY CLAIM THERE ISN'T A REPLACEMENT AS OF NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041292October 30, 2017
AIR BAGS
TAKATA RECALL THIS HAS BEEN GOING ON FOR OVER A YEAR & DEALER HAS NOT INPLEMENTED REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040620October 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FRIENDLY MOTORCARS, 134 OLD POST RD, WAPPINGERS FALLS, NY 12590 (845) 298-0600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040635October 27, 2017
AIR BAGS
I HAVE NOT GOTTEN THE FREE REPLACEMENT AIRBAGS FROM ANY OF THE DEALERSHIPS NEAR ME. SO FAR NOTHING HAS HAPPENED TO THE AIRBAGS AS OF NOW. I USE MY CAR VERY OFTEN AND I DO NOT WANT TO BECOME PART OF THE STATISTICS. I JUST WANT THE AIRBAGS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039674October 25, 2017
AIR BAGS
TAKATA RECALL I AM STILL WAITING FOR THE AIR BAG REPLACEMENTS TO BE PUT IN MY CAR. THIS IS SINCE FEBRUARY 2016. I CALLED THE DEALERSHIP IN HUNTINGTON NEWYORK TODAY & WAS TOLD THAT THEY STILL DO NOT HAVE THE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039168October 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF MASSAPEQUA AT (631) 213-2023 (101 EAST SUNRISE HIGHWAY, AMITYVILLE, NY 11701) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039302October 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WHITE PLAINS (50 BANK ST, WHITE PLAINS, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035818October 23, 2017
AIR BAGS
I RECEIVED A RECALL ON APRIL 2016 FOR THE DRIVER-SIDE TAKATA AIRBAG AND A RECALL ON AUGUST 2016 FOR THE PASSENGER-SIDE TAKATA AIRBAG. I HAVE CONTACTED MERCEDES ON MULTIPLE OCCASIONS AND NOTHING HAS BEEN DONE. MY DEALERSHIP MERCEDES-BENZ OF NORTH PALM BEACH 9275 FL A1AALT, NORTH PALM BEACH (561) 848-2900 CANNOT GIVE ME ANY ANSWERS AS TO WHEN THEY COULD REPLACE THOSE BAGS AND DO NOT SEEM TO CARE!! IN THE MEANTIME I AM DRIVING WITH 2 POTENTIALLY DANGEROUS AIRBAGS!! IT HAS BEEN IMPOSSIBLE TO GET ANY HELP WITH REPLACING THOSE AIRBAGS! THANK YOU FOR YOUR HELP, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035836October 23, 2017
AIR BAGS
AUGUST 2016,MERCEDES-BENZ RECALLED MY VEHICLE BECAUSE OF RECALL NHTSA #16V-363. AS OF TODAY, THERE IS NO REPLACEMENT AIRBAG AVAILABLE. MY CAR HAS BECOME WORTHLESS AS A TRADE-IN WITH THIS DEFECT. I HAVE NOT HAD AN ACCIDENT, BUT SHOULD NOT HAVE TO TRAVEL SO CAUTIOUSLY, PRAYING THAT NOTHING HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033862October 16, 2017
AIR BAGS
TAKATA RECALL - THIS RECALL HAS BEEN OPEN FOR ALMOST 2 YEARS. WHEN WILL THEY HAVE A FIX READY, OR DO THEY PLAN ON HAVING A FIX? I AM CONCERNED WITH MY FAMILY'S SAFETY. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013516August 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH AND JUNE OF 2016. THE DEALER (PARK PLACE MOTORCARS MERCEDES-BENZ GRAPEVINE, 1300 TEXAN TRAIL, GRAPEVINE, TX) STATED THAT THE PARTS WERE UNAVAILABLE DUE TO A BACKORDER. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005788July 24, 2017
AIR BAGS
LETTER FROM CONGRESSMAN WEBSTER ON BEHALF OF CONSTITUENT RE TO A MERCEDES-BENZ RECALL BUT THE CONSTITUENT IS CONCERNED OVER HIS SAFETY SINCE HE HAS RECEIVED NO NEWS ONTO WHEN THE REPLACEMENT WILL BE DONE FROM EITHER DEALERSHIP. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME TO BE REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010330July 24, 2017
AIR BAGS
TAKATA RECALL. THE RECALL LETTERS HAVE BEEN SENT TO OWNERS SINCE MAY OF 2016 BUT AS OF TODAY, JULY 24, 2017, THERE IS STILL NO REPLACEMENT AIRBAGS AVAILABLE TO REPLACE THE DEFECTIVE AIRBAGS. WE SHOULD NOT BE EXPOSED TO THESE UNSAFE AIRBAGS. THERE SHOULD BE A VEHICLE RENTAL OPTION PAID BY THE AIRBAG MANUFACTURER UNTIL THE AIRBAGS ARE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004954July 12, 2017
AIR BAGS
TAKATA RECALL_ I INITIALLY RECEIVED THE RECALL IN MAY, 2016 FOR THE DRIVER SIDE AIR BAG PROBLEM, THEN AGAIN, IN AUGUST, 2016 ADDING A PROBLEM WITH THE PASSENGER SIDE AIRBAG. IT HAS BEEN OVER A YEAR AND PLENTY OF TIME TO REPAIR THE PROBLEMS. AS OF TODAY, 7.12.2017, NO RESOLUTION HAS BEEN MADE. THIS IS A VERY DANGEROUS PROBLEM AND SHOULD HAVE BEEN FIXED BY NOW. I CONTACTED MERCEDES ON 6.19.17, THEY STATED THAT THE PROBLEM IS BEING WORKED ON AND THAT "NO MERCEDES HAS HAD THIS PROBLEM OCCUR", THAT IS ALL WELL AND GOOD BUT I DO NOT WANT TO BE THE FIRST. ONCE AGAIN, SINCE THIS IS A DEADLY PROBLEM IT SHOULD HAVE BEEN RESOLVED. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004794July 12, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V091000 AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (MERCEDES-BENZ OF CORAL GABLES IN MIAMI, FLORIDA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003243July 6, 2017
ENGINE
THE AIR CONDITIONER DOES NOT BLOW COOL AIR, IT BLOW HOT AIR AND SMELLS MOLDY. SPECIFICALLY WHEN THE TEMPERTURE GETS 90 DEGREES OR HIGHER AND THE ENGINE SOUNDS LOUD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983228May 3, 2017
AIR BAGS
TAKATA RECALL. WHY IS IT TAKING SO LONG TO FIX THIS RECALL? I AM VERY CONCERNED ABOUT MY FAMILY'S SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958235March 2, 2017
SUSPENSION
LAST JANUARY MY PASSENGER SIDE REAR COIL SPRING BROKE IN HALF WHILE PARKED IN MY GARAGE. ON TUESDAY FEBRUARY 28, 2017 THE DRIVER SIDE REAR COIL SPRING BROKE IN HALF WHILE PARKED IN MY GARAGE. IN JANUARY 2016 I CONTACTED THE MERCEDES DEALER WHERE I PURCHASED THE CAR AND ASKED IF THERE WAS A PROBLEM OR A RECALL. THEY STATED NO RECALL OR PROBLEM WITH THE COIL SPRINGS HAS BEEN REPORTED. HAVING LOST BOTH REAR COIL SPRINGS ON THE SAME CAR I BELIEVE THERE IS A PROBLEM WITH MERCEDES PARTS. THE SPRING TORE OFF THE SHOCK WHEN IT BROKE AND THE FLUID LEAKED OUT, THE CAR DROPPED TO THE GROUND. THIS COULD HAVE BEEN CATASTROPHIC IF I HAD BEEN DRIVING. TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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