Mercedes-Benz GLK-Class Complaints (2014)

125 consumer complaints on file.

#11291190December 25, 2019
STEERING, SUSPENSION
WHILE TURNING MY VEHICLE TO THE LEFT OR RIGHT, I HEAR A LOUD SCREECHING NOISE ON THE STREET. I ALSO FEEL AS THOUGH THERE IS A HESITATION WHILE EXCELERARTING ON THE HIGHWAY. THE GLK350 2014 IS ON A C CLASS FRAME WHICH II THINK IS TOO SMALL TO CARRY ALL OF THE WEIGHT OF THE VEHICLE. THIS TYPE OF VEHICLE SHOULD HAVE BEEN ON N ECLASS FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287975December 9, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287469December 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF AKRON (1361 E MARKET ST, AKRON, OH 44305, (330) 733-7511) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282250November 25, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V01000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VITI MERCEDES-BENZ (975 FISH RD, TIVERTON, RI 02878, (866) 980-6224) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282324November 25, 2019
AIR BAGS
THIS VEHICLE IS CURRENTLY UNDER A FORMAL RECALL BY MERCEDES (NHTSA ID# 19V010 - PND TAK PHASE 4). THIS COMPLAINT INVOLVES THE LACK OF TIMELINESS IN RESOLVING & CORRECTING THE ISSUE. THE RECALL LETTER STATES THAT DEPLOYMENT OF THE PASSENGER-SIDE AIRBAG CAN CAUSE "... SERIOUS INJURY OR DEATH." BECAUSE OF THIS WARNING, WE ARE UNABLE TO ACCEPT PASSENGERS AND ARE FORCED TO LIMIT DRIVING THE CAR WITHOUT RISKING HARM (OR DEATH) TO OURSELVES OR OTHERS. THE RECALL NOTIFICATION LETTER WAS RECEIVED IN EARLY 2019, BUT ARE TOLD THAT PARTS NECESSARY FOR THE REPAIR ARE ESTIMATED TO BE AVAILABLE IN THE 3RD QUARTER OF 2020 (~18 MONTHS). FOR THIS EXTENDED TIME, WE ARE EXPECTED TO DRIVE THIS CAR WITHOUT REGARD TO RISK OF INJURY OR DEATH; WHICH IS UNACCEPTABLE TO US. NOT TO MENTION THE DURESS AND ANXIETY PLACED UPON US DURING THIS TIME. THERE SEEMS TO BE NO HURRY OR RUSH ON BEHALF OF MERCEDES, AND THEIR EFFORTS TO BRING THE AIRBAG MANUFACTURER (TAKATA) SEEM NEGLIGENT. WHEN ASKED OF THE POSSIBILITY TO REPLACE THE AIRBAG AT OUR OWN EXPENSE, THE LOCAL SERVICE REP ADVISED US THAT THIS PART IS NOT AVAILABLE. TO CONCLUDE, WE FEEL THIS SITUATION PLACES US AT UNDUE DURESS AND EXTENDED EXPOSURE TO INJURY OR DEATH, SHOULD AN ACCIDENT OCCUR PRIOR TO THE "SCHEDULED" REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281960November 23, 2019
AIR BAGS
VEHICLE IS UNDER TAKATA AIRBAG RECALL SINCE FEBRUARY 2019 AND HAS STILL NOT BEEN REPAIRED.THIS IS A RIDICULOUS AMOUNT OF TIME TO WAIT. MERCEDES-BENZ NEEDS TO STEP UP THEIR ACTION PLAN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280003November 14, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF CARE (2400 OUTBURST BLVD, CARE, NC 27511, (919) 380-1800) AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS PROVIDED THE SAME INFORMATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.*DT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280038November 14, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280183November 14, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278990November 12, 2019
AIR BAGS
2014 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL WERE UNAVAILABLE.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278227November 5, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. WHILE THE CONTACT'S SPOUSE WAS DRIVING THE VEHICLE, THERE WAS AN ABNORMAL FUEL ODOR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF SCOTTSDALE (4725 N SCOTTSDALE RD, SCOTTSDALE, AZ 85251, (480) 409-0409) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT A PLASTIC TUBING LEADING TO THE FUEL INJECTOR FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. VEHICLE WAS TAKEN TO MERCEDES BENZ OF CHANDLER (CHANDLER, AZ) FOR REPAIRS. CONSUMER WAS ALSO INFORMED THAT THE PLASTIC RESERVOIR WAS CRACKED. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278031November 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED NAPLETON-MERCEDES AT 219-951-4550 (LOCATED AT 1349 INDIANAPOLIS BLVD, SCHERERVILLE, IN 46375) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270719October 24, 2019
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350W2. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE THE WHEELS SERVICED. THE CONTACT WAS INFORMED THAT THE LUG NUTS WERE DEFECTIVE AND A SPECIAL WRENCH WAS NEEDED TO BREAK OFF THE LUG NUTS. THE CONTACT SPOKE WITH MERCEDES-BENZ OF ARCADIA (101 N SANTA ANITA AVE, ARCADIA, CA 91006, 626-701-8904) AND WAS INFORMED THAT THE LUG NUTS WERE NOT DEFECTIVE. THE DEALER OFFERED THE CONTACT TO PURCHASE A SPECIAL WRENCH AND BOLTS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270029October 21, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT'S VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267699October 10, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). AFTER CONTACTING MERCEDES-BENZ OF NORTH LAKE (10725 NORTH LAKE AUTO PLAZA BLVD, CHARLOTTE, NC) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266150October 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF LITTLETON (8070 S BROADWAY, LITTLETON, CO 80122, (303) 738-7700) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257701September 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000(AIR BAGS). UPON RECEIVING THE RECALL NOTICE, THE CONTACT SPOKE WITH MERCEDES-BENZ OF PLANO (6455 DALLAS PKWY, PLANO, TX 75024, 972-212-5874) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THE FAILURE COULD NOT BE REMEDIED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257492September 23, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. MERCEDES-BENZ OF PALM BEACH (4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 609-0902) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254110September 9, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V01000 (AIR BAGS) WAS RECEIVED. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245745August 26, 2019
AIR BAGS
2014 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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