Mercedes-Benz GLK-Class Complaints (2012)

167 consumer complaints on file.

#11205636May 3, 2019
AIR BAGS
2012 MERCEDES-BENZ GLK350. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER AIRBAGS SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO COMPLETE THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197249April 18, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE RECALL NOTIFICATIONS WERE RECEIVED IN FEBRUARY OF 2016. MERCEDES-BENZ OF DENVER (940 S COLORADO BLVD, DENVER, CO 80246) STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196649April 16, 2019
AIR BAGS
TAKATA RECALL. I HAVE BEEN CALLING THE MERCEDES DEALER FOR ALMOST 3 YEARS TO GET THESE DANGEROUS AIRBAGS REPLACED. THEY SENT A LETTER TELLING ME THE PARTS WERE EXPECTED BY SEPTEMBER 30, 2018, BUT NO REPLACEMENT YET. EVEN THEY SAY IN THEIR LETTER THE AIRBAGS "POSSIBLY CAUSING INJURY OR DEATH". THEY OBVIOUSLY DON'T CARE. I JUST WANT MY AIRBAGS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191985March 27, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF COLUMBUS (7470 VETERANS PKWY, COLUMBUS, GA 31909, (706)-256-6100) AND THE MANUFACTURER WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191653March 26, 2019
AIR BAGS
TALKING TOMERCEDES AND A VAST MAILINGS I RECEIVED OVER THE PAST 2 YEARS. MERCEDES IS TELLING ME THERE ARE NO REPLACEMENTS FOR THE AIR BAGS. I HAVE BEEN PATIENT AND THEY NOW ARE SAYING IT MIGHT BE ANOTHER 2 YEARS TO RESOLVE. I ASKED IF I TRADED CAR INTO MERCEDES. THEY SAID THEY DO NOT WANT THE CAR BECAUSE OF RECALL AND WOULD WHOLESALE. AT THIS POINT I AM AT A LOSS. MERCEDES DOES NOT HAVE THE CONSUMERS SAFETY IN MIND. THEY CAN NOT INSURE THAT AIR BAG WILL NOT CAUSE INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190920March 22, 2019
AIR BAGS
TAKATA RECALL MANUFACTURER RECALL NUMBERS 2018030010 AND 2018030011 NHTSA RECALL NUMBERS 17V017 AND 16V081 I CALLED MERCEDES OF TUCSON, AZ TO SCHEDULE AN APPOINTMENT TO ADDRESS THE OPEN RECALLS ON MY VEHICLE. I WAS TOLD BY THE SERVICE PERSON WITH WHOM I SPOKE THAT MY AIRBAGS COULD BE ORDERED AND I COULD BE SCHEDULED TO ADDRESS THE RECALLS THE FIRST WEEK OF APRIL 2019; HOWEVER, I HAD TO CALL HER BACK TO PROVIDE MY VIN SO SHE COULD VERIFY THE RECALLS. WHEN I CALLED BACK AND PROVIDED MY VIN, I SPOKE WITH A DIFFERENT PERSON AND SHE INFORMED ME THAT THERE WERE NO OPEN RECALLS, WHICH WAS COMPLETELY FALSE. I TOLD HER THAT I WANTED SOMETHING IN WRITING THAT THERE WERE NO OPEN RECALLS, BECAUSE THAT CONFLICTED WITH THE SAFETY RECALL NOTICE I RECEIVED IN 2018, AND THE RECALL INFORMATION FOR THE VIN ON NHTSAS WEBSITE, WHICH I HAD JUST VERIFIED. SHE SAID SHE WOULD ASK MANAGEMENT ABOUT GETTING SOMETHING IN WRITING FOR ME. A CLIENT RELATIONS REP CALLED ME AFTER THAT DISCUSSION TO CONFIRM I DID HAVE TWO OPEN RECALLS. SHE FURTHER INFORMED ME THAT PARTS ARE UNAVAILABLE UNTIL SEPTEMBER 2019, AND THEY CAN'T EVEN ORDER PARTS UNTIL THEN; THERE IS NO ORDER QUEUE. MY FIRST CONCERN IS THAT THEIR PEOPLE ARE GIVING FALSE INFORMATION REGARDING A POTENTIALLY DEADLY RECALL NOTICE (I.E. STATING THERE ARE NO OPEN RECALLS). THE CLIENT RELATIONS PERSON EXPLAINED THAT THEY HAVE TWO PARTS PEOPLE WHO ARE NEW, AND ONE OF THEM SEEMINGLY "VERIFIED" THERE WERE NO OPEN RECALLS. THE FACT THAT WHICHEVER ONE VERIFIED THE RECALLS IS NEW IS IRRELEVANT. THEY NEED TO UPDATE THEIR PROCESS AND SYSTEM, AS I WAS TOLD THE VERIFICATION WAS DONE IN THEIR SYSTEM, NOT NHTSAS WEBSITE. SECONDLY, GIVEN THE AMOUNT OF TIME THAT HAS ELAPSED SINCE THE INITIAL RECALL, I HAVE TO WAIT AN ADDITIONAL SIX MONTHS FOR REPAIR, AND THE PARTS MAY NOT EVEN BE AVAILABLE THEN, I WAS TOLD. THAT IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187107March 15, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION REGARDING THE AIR BAGS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WEST CHESTER (5897 MUHLHAUSER RD, WEST CHESTER TOWNSHIP, OH 45069, (513) 870-1000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186129March 12, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF VIRGINIA BEACH AT 757-499-3771 (LOCATED AT 4949 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23462) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH CAMPAIGNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185857March 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN FEBRUARY OF 2016. THE CONTACT CALLED MERCEDES-BENZ OF LYNNWOOD (17800 WA-99 LYNNWOOD, WA 98037) AND THE MANUFACTURER AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185858March 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF ORLAND PARK AT 708-460-0400 (LOCATED AT 8430 W 159TH ST, ORLAND PARK, IL 60462) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185893March 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (MERCEDES-BENZ OF SHREWSBURY, 760 BOSTON TPK, SHREWSBURY, MA 01545) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184812March 7, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF GOLDENS BRIDGE (321 NY-22, GOLDENS BRIDGE, NY 10526, (914) 232-8122) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183947March 4, 2019
AIR BAGS
MY VEHICLES RECALLS QTY OF 4 HAVE NOT BEEN ADDRESSED BY THE DEALERSHIP OR MERCEDEZ BENZ . THESE ARE SERIOUS SAFETY CONCERNS. I WILL ALSO BE CONTACTING THE GOVERNOR OF OHIO ALONG WITH STATE REPRESENTATIVE IF THIS MATTER IS NOT RESOLVED WITHIN 30DAYS. SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183979March 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF BELLEVUE (LOCATED AT 11850 BEL-RED RD, BELLEVUE, WA 98005, (425) 249-7391) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179828February 13, 2019
AIR BAGS
THE RECALL WAS ISSUED IN FEBRUARY OF 2016 AND IS STILL UNRESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176459February 12, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND TBD (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. MERCEDES-BENZ OF NOVI (39500 GRAND RIVER AV, NIVI, MI 48375) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175230February 8, 2019
AIR BAGS
TAKATA RECALL WE WERE NOTIFIED OF THIS RECALL NEARLY THREE YEARS AGO. THERE HAS BEEN NO MOVEMENT ON A REPAIR. THIS IS ABSURD, WE HAVE ACTUALLY BEEN NOTIFIED THAT OUR TWO MERCEDES VEHICLES THAT ARE AFFECTED BY THIS RECALL, HAVE BEEN DROPPED IN PRIORITY FOR A REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175719February 8, 2019
AIR BAGS
TAKATA RECALL I WAS FIRST NOTIFIED OF THIS RECALL (NHTSA #16V081) IN 2016 AND HAVE RECEIVED A NUMBER OF MAILERS IN THE MAIL THROUGH THE YEARS. IT IS NOW 2019 AND I'VE SINCE MOVED TO THREE DIFFERENT STATES SINCE AND THERE IS YET TO BE A REMEDY. EVERY TIME I TAKE THE CAR IN TO BE SERVICED I HAVE ASKED WHEN THE FIX COULD BE COMPLETED BUT AM ALWAYS TOLD IT IS NOT YET KNOWN. SO I'VE BEEN DRIVING A POTENTIALLY DANGEROUS VEHICLE FOR GOING ON 3 YEARS WITH NO FIX IN SIGHT. ALL I WOULD LIKE TO KNOW IS WHEN I CAN EXPECT A FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174957February 7, 2019
AIR BAGS
TAKATA RECALL! WE HAVE BEEN RECEIVING LETTERS IN THE MAIL FOR OVER TWO YEARS ABOUT THIS RECALL AND HOW DANGEROUS AND LIFE THREATENING THIS PROBLEM IS WITH THE DRIVER SIDE AND PASSENGER SIDE AIRBAGS. WE RECEIVED ANOTHER ONE YESTERDAY STATING THAT THE REMEDY IS STILL NOT AVAILABLE. KNOWING THIS, KEEPS US FROM DRIVING IT LONG DISTANCES AND ON HIGHWAYS UNLESS IT IS ABSOLUTELY NECESSARY. IT SEEMS THERE HAS BEEN A ADEQUATE AMOUNT OF TIME TO RESOLVE THIS PROBLEM, BEING AS IT IS LIFE THREATENING. SO, WHAT IS TAKING SO LONG?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175006February 7, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. MERCEDES-BENZ OF HONOLULU (818 KAPIOLANI BLVD, HONOLULU, HI 96813, (808) 592-5600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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