Mercedes-Benz C-Class Complaints (2013)

575 consumer complaints on file.

#11522485May 17, 2023
STRUCTURE:BODY
The car was all over the road when braking and making banging sound. Had towed to 3 repair shops and all said Subframe was rotted out beyond repair. Mercedes Benz in golden bridge will replace subframe, but my cost is towing, labor and renting a car until it’s fixed which can take up to 1 month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522559May 17, 2023
EXTERIOR LIGHTING
Rear passenger side brake lights and turn signal stopped working due to ground wire burning out post. Ground wire seems to be to weak and gets overheated. I'm not the only one found this issue on YouTube with many other Mercedes C class vehicles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519789May 1, 2023
SUSPENSION
Purchased said vehicle from Rahal Mercedes Benz (Wexford PA 15090) in 9/2021. Used. Took in for PA inspection in 10/2022 (to Rahal service dept). Mechanic noticed rear subframe was rusting (I was not aware of this until this point; was never disclosed to me by Rahal in their printed pre inspection vehicle repost; I have this document). Told me would need re-placed sometime in 2023. Never mentioned a recall. I have not received any recall. Prove from MB. Conversation with said mechanics e railed I would have to pay for this repair out of pocket. This is a major safety issue. MN should 100% cover the cost/all costs of the subframe and any issues caused by said subframe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514309March 28, 2023
UNKNOWN OR OTHER
UNKNOWN: Transmission malfunction on the computer for the car. Seems like a sensor problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512960March 21, 2023
SUSPENSION
Car wouldn't pass inspection because of a rotted subframe. I had to pay $3k to have it replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511438March 12, 2023
SUSPENSION, UNKNOWN OR OTHER
Car was garage kept and in mint condition, yet the rear subframe has completely rusted through and while breaking the car lurches to the right. Also the breaking performance is noticeably impaired. There was no signs of this failure as the car still looks new, only way of knowing was the near crash while driving and trying to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509683March 1, 2023
ENGINE, POWER TRAIN
The contact owns a 2013 Mercedes-Benz C350. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. The contact stated that after several attempts, the vehicle restarted with several unknown warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the valve cover gasket and various other unknown components needed to be replaced; however, no repair was completed. The vehicle was then taken to an independent mechanic however, the failure could not be duplicated. The vehicle remained at the independent mechanic awaiting a diagnostic test. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508844February 24, 2023
SUSPENSION
Car violently shakes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508327February 21, 2023
SUSPENSION
The contact owns a 2013 Mercedes-Benz C300. The contact stated while driving at high speeds and depressing the brake pedal, the rear suspension was unstable and felt loose. The contact pulled to the side of the road before continuing to drive. The contact notified an independent mechanic of the failure and was informed that the rear subframe needed to be replaced; however, the vehicle was not diagnosed. The dealer was notified of the failure through voicemail. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507175February 14, 2023
SUSPENSION
HI I WAS DRIVING MY CAR ON THE HIGHWAY AND STARTING FEELING THE CAR SWAYING. I GOT REALLY SCARED AND TOOK SIDE BLOCKS HOME. I THOUGHT MAYBE IT WAS AIR IN THE TIRES OR A FLAT. WHEN I GOT OUT TO LOOK NO FLAT TIRES WERE FINE. THEN I STARTED HEARING LIKE A CRACKING SOUND THE NEXT DAY AND STARTED SMELLING GAS. I TOOK THE CAR TO MY MECHANIC AND HE SAID BAD NEWS THE SUBFRAME IS ROTTED OUT AND DO NO DRIVE THIS CAR. I COULD NOT BELIEVE MY EARS. HE SAID LETS SEE HOW MUCH TO FIX IT. HE LATER CALLED ME BACK AND SAID 7-11 MONTH WAIT FOR THE PART. I SAID WHATTTTTTT. HE SAID MERCEDES SAID IT’S A COMMOM PROBLEM. THEY HAVE A LOT ON BACK ORDER. HOW COULD MERCEDES KNOW THIS AND TAKE A CHAMCE ON HAVING CARS LIKE THIS ON THE ROAD. SOMEONE CAN GET KILLED. I DID SOME INVESTIGATING AND ITS ALL OVER WITH SO MANY MANY CARS. HOW CAN THEY NOT HAVE A RECALL ON THIS. GOD FORBID SOMEONE GETS HURT BAD OR DIES. I FOUND IT IT’S A RECALL IN CANADA AND EUROPE. COME ON GUYS WHATS UP?. THIS IS NOT FAIR. ITS ONLY A MATTER OF TIME BEFORE SOMETHING HAPPENS SO YOU HAVE TO RECALL . PLEASE LET ME KNOW. I CANNOT NOT HAVE A CAR TO DRIVE THIS IS INSANE. I WILL LOOK OTHER WAYS TO TRY TO FIX BUT COME ON YOU GUYS ARE MERCEDES BENZ I HAVE HAD ABOUT 5 OF THEM!!!!!!! MERCEDES DOES NOT RESPOND. I PAID TO FIX IT ON MY OWN BECAUSE I NEED A CAR. THIS IS REAL BAD AND ITS A RECALL ALL OVER BUT THE US I PAID TO FIX IT AS THE PART IS ON BACKORDER AND I GOT LUCKY SOMEONE CANCELED THE ORDER. I WOULD LIKE TO GET REIMBURSTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507201February 14, 2023
SUSPENSION, STRUCTURE:FRAME AND MEMBERS
The contact owns a 2013 Mercedes-Benz C300. The contact stated that while driving at various speeds, there was an abnormal noise coming from the rear of the vehicle. The vehicle was taken to the local mechanic who discovered that the rear suspension cross member was fractured due to severe rust. The vehicle was later taken to the local dealer who confirmed the failure, but no repair was performed. The manufacturer was also notified of the failure. The failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507307February 14, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
The contact owns a 2013 Mercedes-Benz C300. The contact stated while driving approximately 30 MPH, several unknown warning lights started flashing off and on. The contact stated that the turn signal stopped working on the passenger’s side of the vehicle. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the main dash connectors and instrument panel had short circuited and nearly caught on fire. The independent mechanic stated that fuses and the instrument panel needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505351February 3, 2023
SUSPENSION
Rear Subframe control arm broken and rusty and dangerously to drive and Mercedes refused to make it as recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504374January 30, 2023
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2013 Mercedes-Benz C300. The contact stated that upon taking the vehicle to the dealer for routine service, he was informed that the subframe was corroded. The contact also stated that while driving at highway speeds, the rear of the vehicle was shaking while depressing the brake pedal. There was no warning light illuminated. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504245January 28, 2023
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
When breaking at high speeds, the car feels like I will lose control of it. Has happened a few times and I thought I was going to hit the neighboring car. Took it to a repair shop and found out that the rear driver side subframe Is completely rotted out and the rear control arm is hanging. The car only has about 97,500 miles on it, has not been driven in high salt areas, and doesn’t have any other signs of rust. Two auto body shops have told me this shouldn’t happen on a car with that low mileage, and these cars, Mercedes c300s, are known to have this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503518January 24, 2023
SUSPENSION, STEERING
Bought a 2013 Mercedes-Benz C300 4matic on 1/16/23 with only 80k miles. Alignment was off so took it to local Mercedes dealer today on 1/24/23. They advice that the subframe was rusted and not safe to drive, they are keeping it overnight to take a closer look and evaluate. Looked into it and found this is a common issue, experienced by many all over the world. UK has rust protection so they can get it replaced for no extra cost. Why do we have to pay out of pocket? Also did buy the Carfax and showed clean with no issue found before purchasing the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502792January 20, 2023
SUSPENSION
I was driving on the highway and had to hard brake when traffic slowed down quickly. My car was all over the road swerving and I am very lucky I wasn't killed. Come to find out the rear subframe had completely rusted out. I have since found out that this is a very well known issue with Mercedes that they have refused to do anything about. I am sure there have been people killed because of this. This vehicle had been at the dealer the week prior and had the rear brakes replaced. They said they did not notice that the subframe was rusting through at that time because it rusted from the inside out so it's not something that would be noticed until it completely rusted out, which in my case was on the highway. This is outrageous that Mercedes is getting away with ignoring this very well known safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502562January 19, 2023
STRUCTURE:BODY, SUSPENSION
There is a defect in the subframe of the vehicle which causes it to corrode and rust out. Apparently, this is a known issue with certain years and models, and has already been recalled in Europe, but not the US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502630January 19, 2023
STRUCTURE:BODY
This 2013 Mercedes C300 with 88,xxx miles has significant subframe rust. This is unacceptable and is a safety hazard because the rust and corrosion will continue to spread and cause additional safety issues. This will cost over $4,000 to repair, but it is a manufacturer defect. There are a ton of similar complaints online, so this is clearly a systemic issue with this model that needs to be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501355January 11, 2023
UNKNOWN OR OTHER
Rear subframe rusted out and failed. This caused vehicle to suddenly veer to left upon braking. Was fortunate to avoid hitting something. Dealer says common problem but Mercedes isn’t recalling/replacing defective subframes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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