Mazda CX-5 Complaints (2013)

194 consumer complaints on file.

#11139358October 9, 2018
ENGINE, POWER TRAIN
I BOUGHT THE CAR CERTIFIED PRE-OWNED WITH 20K MILES. AFTER A FEW MONTHS I WAS AT AN INTERSECTION, ONCE THE CROSS TRAFFIC CLEARED I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR. THE CAR JUST GLIDED, IT HAD NO POWER FOR 5 SECONDS. I REPEATEDLY PRESSED THE THE GAS PEDAL BUT NOTHING HAPPENED UNTIL AFTER 5 SECONDS WHEN THE REVOLUTIONS INSTANTLY INCREASED TO AROUND 5000 RPM. THIS WAS THE FIRST TIME THIS HAPPENED AT AROUND 27,000 MILES. I FIGURED IT WAS A SMALL GLITCH. THROUGH MY 3 YEARS OF OWNERSHIP (PUTTING ON 57,000 MILES) THIS HAS BEEN OCCURRING MORE AND MORE FREQUENTLY. I AM VERY HESITANT WHEN CROSSING INTERSECTIONS AND ATTEMPTING LANE CHANGES. THIS NOW OCCURS AT LEAST TWICE A MONTH WHILE IN TRAFFIC. THE OTHER ISSUE OCCURS WHEN I SHIFT FROM PARK/REVERSE TO DRIVE, WHILE ON LEVEL GROUND, THE CAR SUDDENLY JERKS FORWARD AND REVOLUTIONS INCREASE SUDDENLY, WITH MY FOOD EITHER ON THE BRAKE OR AS SOON AS I REMOVE IT BUT BEFORE I PRESS THE GAS PEDAL. ANOTHER ISSUE IS WHILE I'M ACCELERATING, AT 20-25 MPH AS THE AUTOMATIC TRANSMISSION IS SHIFTING FROM EITHER 2 TO 3RD OR 3RD TO 4TH (I HAVEN'T BEEN ABLE TO DETERMINE YET). WHEN TRANSMISSION MISSES THE GEAR CHANGE IT CAUSES THE REVOLUTIONS TO SUDDENLY INCREASE FOR A FRACTION OF A SECOND. WHEN THE GEAR IS ENGAGED IT IS ACCOMPANIED BY A CLUNKY SLAMMING SOUND. THIS HAPPENS PRETTY QUICKLY AND HAS NOT YET MADE THE CAR LOSE SPEED OR HANDLING. AFTER 3 YEARS OF OWNERSHIP WITH RECORDED ROUTINE SCHEDULED MAINTENANCE COMPLETED AND STANDARD COMMUTER USE OF 60% HIGHWAY AND 40% CITY STYLE DRIVING I DON'T FEEL THE TRANSMISSION AND/OR ENGINE ARE SAFE OR RELIABLE. I HAVE TAKEN IT TO THE DEALER SINCE IT IS STILL UNDER LIMITED POWER-TRAIN WARRANTY BUT THEY JUST TELL ME THAT IS NORMAL FOR ECONOMY STYLE CARS. I CAN NOT LET MY PARENTS BORROW THE CAR BECAUSE I FEEL THESE ISSUES MIGHT SURPRISE THEM WHILE IN TRAFFIC AND LEAD TO A COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131136September 25, 2018
ELECTRICAL SYSTEM, POWER TRAIN
WHEN STOPPED AND WITH THE ENGINE AND ALL LIGHTS TURNED OFF, THE CAR WILL DRAIN THE BATTERY AND NOT BE ABLE TO BE STARTED. THIS HAS RESULTED IN BEING STRANDED IN MANY PLACES. IN FACT, I NOW CARRY A RECHARGABLE BATTERY PACK TO KEEP FROM BEING STRANDED ONCE A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129260September 13, 2018
ELECTRICAL SYSTEM
CAR WILL NOT POWER OFF WHEN IN PARK. BATTERY WILL DRAIN IF NOT VERY COGNIZANT OF THE SYSTEM ACTUALLY SHUTTING OFF. APPARENTLY IS IS PART KDY0-46-040 THAT IS LOCATED IN THE GEAR BOX THAT IS WEARING OUT. MY CAR HAS ONLY 83,000 MILES CURRENTLY. IT HAPPENS MULTIPLE TIMES BEFORE IT WILL SUCCESSFULLY POWER OFF. SOMETIMES YOU HAVE TO DRIVE IT AROUND TO FINALLY GET IT TO RECOGNIZE PARK SO IT WILL FULLY TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124267September 4, 2018
ELECTRICAL SYSTEM
WHEN THE VEHICLE IS PUT INTO PARK AND THE IGNITION SWITCH PRESSED, THE VEHICLE WILL NOT COMPLETELY TURN OFF. THE ENGINE TURNS OFF BUT THE ENTIRE ELECTRICAL PANEL STAYS ON. THE ONLY SOLUTION HAS BEEN TO TURN THE CAR BACK ON, DRIVE FORWARD/BACKWARDS, AND TRY TO TURN IT OFF AGAIN. SOMETIMES, THIS HAS TO BE DONE UP TO 10 TIMES BEFORE THE VEHICLE WILL COMPLETELY SHUT OFF. THIS HAS BEEN A VERY BIG PROBLEM BECAUSE YOU CANNOT LEAVE OR LOCK YOUR VEHICLE. MAZDA DEALERSHIPS ARE CHARGING $80 - $120 JUST TO DIAGNOSE THE PROBLEM. IT TURNED OUT TO BE A FAULTY GEAR SENSOR SWITCH WHICH IS NOT ALLOWING THE VEHICLE TO GO COMPLETELY INTO THE PARK POSITION. THE COST FOR PARTS AND LABOR IS APPROX. $400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110428July 10, 2018
ELECTRICAL SYSTEM
AFTER PLACING THE CAR IN PARK, THE ELECTRICAL SYSTEM DOES NOT SHUT DOWN. IT STAYS ON AND DRAINS THE BATTERY. HAPPENS ON HOT DAYS (80 PLUS). DANGER OF BEING STRANDED. PART KDY0-46-040. HTTP://EP.YIMG.COM/TY/CDN/YHST-24809172479195/KDY0-46-040.PDF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109614July 5, 2018
ELECTRICAL SYSTEM
I AM OFTEN UNABLE TO TURN CAR OFF USING THE KEYLESS IGNITION SWITCH. THE ENGINE WILL STOP BUT ALL INTERIOR POWER REMAINS ON, AND I MUST RESTART THE ENGINE, SHIFT GEARS, RETURN TO PARK AND TRY AGAIN. SOMETIMES IT TAKES 5-8 TRIES TO KILL POWER. THIS IS A SAFETY HAZARD AS IT COULD LEAVE YOU STRANDED WITH A DEAD BATTERY. I'VE SEEN MANY SIMILAR COMPLAINTS ON YOUR WEBSITE, BUT MAZDA CLAIMS NO OWNERSHIP OF THE PROBLEM AND HAVE NOT ISSUED A RECALL. HOW CAN YOU RECTIFY THIS SITUATION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105300July 3, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO TURN OFF. THE VEHICLE FINALLY TURNED OFF TEN MINUTES LATER AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS ALSO LEAKING OIL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT A MALFUNCTIONING SENSOR CAUSED THE LEAK. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104435June 27, 2018
ELECTRICAL SYSTEM
AFTER DRIVING AND PUTTING THE CAR IN PARK AND TRYING TO TURN THE CAR OFF THE CAR RADIO AND DASH INDICATORS REMAIN ON. I AM NOT ABLE TO COMPLETELY TURN THE CAR OFF WITHOUT PUTTING IT IN REVERSE AND BACKING IT UP SOME AND THEN DRIVING FORWARD AGAIN AND PUTTING IT IN PARK AND PUSHING THE POWER BUTTON AGAIN. JUST TRYING TO RESTART THE CAR OR SHIFT IT TO DRIVE AND BACK TO TURN THE POWER COMPLETELY OFF DOES NOT WORK. THIS INCOMPLETE POWERING OFF OF THE VEHICLE HAPPENS VERY RANDOMLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102304June 18, 2018
POWER TRAIN
THE CAR WILL NOT TURN OFF WHEN I PUT IT IN PARK. THE ACCESSORIES IE RADIO WON'T TURN OFF AND I AM UNABLE TO LOCK MY CAR AS THE ALARM KEEPS BEEPING THIS MORNING I HAVE A DEAD BATTERY AND SEE THAT THIS IS A COMMON RECURRENT PROBLEM MAZDA HAS. THIS HAS BEEN HAPPENING INTERMITTENTLY FOR ABOUT A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102136June 15, 2018
ELECTRICAL SYSTEM
AFTER PARKING AND PRESSING THE START/STOP BUTTON TO TURN THE ENGINE OFF AND EXIT THE VEHICLE, THE ENGINE WOULD TURN OFF BUT THE RADIO/LIGHTS, ETC. ALL STAYED ON. TO RESOLVE, I HAD TO TURN THE VEHICLE BACK ON, PUT IT INTO DRIVE/REVERSE/PARK AND PRESS THE START/STOP BUTTON AGAIN FOR IT TO COMPLETELY TURN OFF LIKE IT'S SUPPOSED TO. I WAS STOPPED IN THE PARKING LOT IN FRONT OF MY WORK, FLAT CONCRETE AREA, WEATHER WAS SUNNY AND 90 DEGREES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101892June 14, 2018
SERVICE BRAKES
BRAKES NEEDED REPLACING AT 14,000 AND 17,000 MILES. MAZDA HAS TECHNICAL SERVICE BULLETINS ON THE ISSUE BUT REFUSES TO REPAIR THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097554May 23, 2018
SEATS:FRONT ASSEMBLY:POWER ADJUST, SEATS
THE DRIVERS SEAT RECLINES WITHOUT ANYONE PRESSING BUTTON WHILE THE CAR IS PARKED. THIS HAS HAPPENED IRREGULARLY FOR YEARS. I HAVE A CAR SEAT IN THE BACK SEAT AND THIS SHIFTS THE CAR SEAT WHICH BECOMES A SAFETY HAZARD. THIS IS A KNOWN ISSUE AND MAZDA REFUSES TO ACKNOWLEDGE AND CORRECT IT. IT HAS NOTHING TO DO WITH MILEAGE ON THE CAR. IT WAS ALWAYS A GLITCH IN HOW IT WAS MADE. THEY SAID THE ONLY WAY TO GET IT FIXED IS TO HAVE THE PROBLEM DIAGNOSED AT THE DEALER FIRST. I KNOW THEY ARE AWARE BUT DO NOT WANT TO PAY UNTIL THE RECALL IS OFFICIAL AND THEY HAVE TO. PLEASE HELP US KEEP OUR KIDDOS SAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096565May 17, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ON MAY 6TH 2018, I FIRST EXPERIENCED AN ISSUE WITH MY VEHICLE NOT FULLY TURNING OFF THE CAR WHILE IN PARK. I HAVE A PUSH BUTTON START ON MY CAR AND AFTER I PUT IT IN PARK, I PRESSED THE PUSH BUTTON TO SHUT IT OFF AND IT WOULD NOT TURN OFF. I WANT TO EXIT THE VEHICLE AND IT WAS BEEPING AT ME AS IF I DID NOT TURN OFF MY CAR. AND THE LIGHT ON THE PUSH BUTTON WAS ORANGE. THE CAR WAS IN A STATE AS IF I WAS USING THE BATTERY BUT DID NOT HAVE MY ENGINE ON OR AC. I PUT MY FOOT ON THE BRAKE, PRESSED THE BUTTON TO TRY TO SHUT IT OFF, AND IT TURNED MY CAR BACK ON THEN I PRESSED THE FOOT ON THE BRAKE TO SHUT IT OFF AND IT WENT BACK TO USING THE BATTERY ONLY. I TRIED MANY DIFFERENT WAYS TO SHUT OFF MY VEHICLE AND I STILL COULD NOT. I ATTEMPTED THIS AT LEAST 5 TIMES BEFORE MY VEHICLE FINALLY SHUT OFF. TODAY, IT HAPPENED AGAIN. I PUT MY CAR IN PARK, WENT TO SHUT OFF MY CAR AND IT WOULD NOT SHUT OFF. I ATTEMPTED TO SHUT IT OFF SEVEN TIMES BEFORE I FINALLY PUT MY CAR IN REVERSE PUT IT IN PARK AND THEN MY CAR SHUT OFF. I CALLED MY MAZDA DEALERSHIP, AND ASK THEM WHAT I WOULD DO IN THE FUTURE TO FIX THIS ISSUE AND THEY SAID THEY HAVE NEVER HEARD OF THIS ISSUE BEFORE. I LOOKED UP ON THE INTERNET, AND THERE'S HUNDREDS OF PEOPLE THAT HAVE HAD THIS ISSUE AND ALL OF THEM SAY THAT MAZDA SAYS THEY'VE NEVER HEARD OF THE ISSUE. THEY URGED ME TO COME IN, HAVE MY CAR DIAGNOSED, AND THEN THEY COULD TRY TO SEE WHAT IS WRONG WITH IT. BECAUSE MY CAR IS NO LONGER UNDER WARRANTY, I WOULD BE PAYING FOR SOMETHING THAT MIGHT BE A RECALL ISSUE. HOW ARE THERE HUNDREDS OF PEOPLE WITH THE SAME ISSUES AS MYSELF AND NO ONE HAS EVER HEARD OF IT? NOTE: I AM CANADIAN BECAUSE IT WOULDN'T GIVE ME THE CHOICE OF A CANADIAN PROVINCE, I MADE UP THE POSTAL CODE TO COINCIDE WITH ALABAMA. PLEASE LET ME KNOW WHERE I WOULD FILE THIS IN CANADA. KM WERE CONVERTED TO MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092589May 8, 2018
ELECTRICAL SYSTEM, POWER TRAIN
WHEN I PRESS THE BUTTON TO TURN OFF THE CAR, THE ACCESSORIES DO NOT TURN OFF. THE RADIO CONTINUES TO PLAY, ETC. I HAVE TO RESTART THE CAR AND TURN IT OFF AGAIN. I REPEAT UNTIL THE CAR FINALLY TURNS OFF. I LEAVE THE RADIO ON IN CASE I FORGET AND MY BATTERY RUNS DOWN. FROM RESEARCHING I HAVE FOUND IT IS A BAD SHIFTER POSITION SWITCH AND EVERYONE IS HAVING THE SAME PROBLEM. SCAREY MY CAR WAS PARKED AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092139May 6, 2018
ELECTRICAL SYSTEM
POSSIBLE DEFECTIVE SHIFTER SWITCH CAUSING IGNITION BUTTON TO NOT ALLOW VEHICLE TO SHUT DOWN COMPLETELY UNLESS YOU FIDGET THE SHIFTER BACK AND FORTH OR SHIFTING THROUGH ALL OF THE GEARS TO GET IT TO PROPERLY SHUT DOWN. THIS OCCURS RANDOMLY WHILE STATIONARY TRYING TO SHUT DOWN THE VEHICLE, DURING PARKING. HAS BEEN GOING ON FOR A FEW MONTHS AND IS GETTING WORSE, POSSIBLY NEAR COMPLETELY FAULTING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091070April 30, 2018
ELECTRICAL SYSTEM
I PUSH THE BUTTON TO TURN THE CAR OFF. THE MOTOR TURNS OFF BUT THE ACCESSORIES STAY ON (RADIO, DASH LIGHTS, ETC.) TURN THE CAR BACK ON, MOVE THE SHIFT LEVER AND THEN TURN IT OFF AGAIN. SOMETIMES THIS WORKS, OTHER TIMES IT TAKES NUMEROUS TRIES BEFORE IT WILL ACTUALLY SHUT OFF. SOME PEOPLE HAVE GOTTEN OUT OF THEIR CAR WITHOUT REALIZING THIS HAPPENED AND CAME BACK TO A DEAD BATTERY. THIS COULD BE A DEFINITE SAFETY HAZARD - SUCH AS SOMEONE STRANDED LATE AT NIGHT WITH A DEAD BATTERY BECAUSE OF THIS ISSUE. MAZDA SAYS THEY ARE AWARE OF IT BUT YOU HAVE TO ISSUE A RECALL SO WE CAN GET OUR CARS FIXED. IT IS APPARENTLY A SENSOR UNDER THE SHIFTER THAT IS THE ISSUE. IF YOU CHECK THE WEBSITE: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849 YOU WILL SEE HOW MANY PEOPLE ARE HAVING HIS PROBLEM. PLEASE ISSUE A RECALL ON THIS PART SO THAT SOMETHING CAN BE DONE BEFORE SOMEONE IS HURT AFTER BEING STRANDED DUE TO THIS FAULTY PART. PLEASE MAKE MAZDA RESPONSIBLE FOR PUTTING A FAULTY PART IN OUR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088929April 18, 2018
ELECTRICAL SYSTEM
I HAVE 96,757 MILERS. AFTER I COME TO A COMPLETE STOP, I PUT THE GEAR IN PARK, AND I PUSH THE IGNITION BUTTON TO TURN OFF THE CAR, MY CX-5 DOES NOT SHUT DOWN COMPLETELY. THE ENGINE IS OFF BUT ALL OTHER ELECTRICAL SYSTEM SUCH AS RADIO/NAVIGATION REMAINS ON AND I AM NOT ABLE TO ACTIVATE THE CAR ALARM AFTER I EXIT MY CAR. ORANGE LIGHT REMAINS ON THE "START BUTTON" AND I HAVE TO RESTART THE ENGINE AND CHANGE THE GEAR FROM PARK TO R, N, OR D AND SHIFT IT BACK TO PARK TO SHUT DOWN COMPLETELY. SOMETIMES I HAVE TO REPEAT THIS STEP TWO TO THREE TIMES. THIS PROBLEM BEGAN SHORTLY AFTER MY 5 YEAR 60K EXTENDED WARRANTY EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075974March 2, 2018
SEATS
SINCE ABOUT 2014 WHEN I LEAVE MY VEHICLE AND RETURN MY DRIVERS SEAT WILL HAVE RECLINED ALL THE WAY BACK. FOR A FEW YEARS IT WOULD TAKE A FEW SECONDS TO RETURN UPRIGHT BUT AS OF THE LAST 3 WEEKS, IT HAS BEEN HAPPENING FREQUENTLY AND NOW IT TAKES A LONG TIME FOR IT TO RETURN UPRIGHT. I CAN STILL MOVE THE SEAT FORWARD AND BACK. I WILL PUSH THE BUTTON SEVERAL TIMES FOR THE SEAT TO MOVE UP BUT IT WILL NOT SO I AM DRIVING WITH NO BACK SUPPORT WHICH IS VERY UNCOMFORTABLE ON MY BACK. IT'S DIFFICULT TO DRIVE WITH NO BACK SUPPORT, IT'S EXCRUCIATING ON MY BACK AND MAKES DRIVING UNCOMFORTABLE. I AM AFRAID FOR MY LIFE WHEN DRIVING WITH NO BACK SUPPORT. IF I AM INVOLVED IN AN ACCIDENT MY BACK WILL HAVE NO SUPPORT. THE SEAT WILL NOT RETURN FORWARD FOR 30 TO 40 MINUTES. I AM AFRAID TO TRAVEL LONG DISTANCE NOW AND THIS IS HAPPENING SEVERAL TIMES A DAY AND ON A DAILY BASIS AS OPPOSED TO SEVERAL YEARS AGO WHEN IT HAPPENED 5 TO 6 TIMES A YEAR. WHEN IT FIRST HAPPENED IN 2014, I FELT THIS SHOULD BE A RECALL. OVER TIME, THIS HAS GOTTEN VERY DANGEROUS AND WORST. I READ ON THE INTERNET WHERE A LADY WHO ALSO HAD A MAZDA CX 5 SAID HER BABY WAS IN A CAR SEAT BEHIND THE DRIVERS SEAT AND THE SEAT RECLINED AND TRAPPED HER BABY. THAT INCIDENT ALONE SHOULD MAKE THE DRIVERS REPAIR A RECALL. I HOPE NO ONE GETS PARALYZED D OR KILLED FROM THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075161February 27, 2018
UNKNOWN OR OTHER
BOUGHT IN 2014 NO PROBLEM TILL TODAY WENT TO MAZDA DEALER SAID ELECTRICAL PROBLEM BUZZING SOUND WHEN OFF AND NOT WHEN RUNNING NOW WILL NOT START AT ALL HAVING TO HAVE IT TOWED HIS AM HELP WENT IN MY GARAGE AND HEARD BUZZING SOUND DROVE STRAIGHT TO DEALER AND WAS NOT BUZZING WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074876February 25, 2018
ENGINE
MY CAR BUCKS LOSES EXHILARATION AND WILL KEEP BUCKING UNTIL I PULL OVER TURN IGNITION OFF.CITY STREETS & HIGHWAY. STARTED HAPPENING ONE YEAR AGO AT 32,000 MILE. DASH BOARD LIGHTS UP AND ENGINE LIGHT STAYS ON! THEN RESETS AFTER A THREW TRIPS !! MAZDA DEALER HAS TRIED TO FIX !SO FAR NO ANSWER.I AM AFRAID OF MY MAZDA. I DO NOT FEEL SAFE WHEN I DRIVE! I HAVE 42,000 MILE NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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