Mazda CX-5 Complaints (2013)

194 consumer complaints on file.

#11286999December 4, 2019
ELECTRICAL SYSTEM
WHEN PARKING AND PUTTING THE CAR IN 'PARK', THE CAR DOESN'T RECOGNIZE THAT IT'S IN THE PARK POSITION, AND ALTHOUGH THE CAR SHUTS OFF, THE ELECTRICAL SYSTEM STAYS ON. THIS ALLOWS THE BATTERY TO RUN DOWN WITH STEREO, LIGHTS, AND FANS ALL RUNNING, AND EVEN WORSE, WOULD ALLOW SOMEONE TO STEAL THE CAR IF THEY WERE TO GET INTO IT. I'VE DONE RESEARCH AND FOUND HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE ONLINE WITH THE 2013 AND 2014 MODEL YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279901November 13, 2019
ELECTRICAL SYSTEM
THE ENGINE CUTS WHEN I PUT MY CAR IN PARK AND PUSH MY START/STOP BUTTON BUT THE RADIO STAYS ON AFTER. I TRY OVER AND OVER AGAIN TO TURN MY CAR OFF FULLY BY SWITCHING GEAR AND TURNING THE CAR ON AND OFF. THIS HAS HAPPENED DAILY FOR ME. I NOTICED THAT THIS MAY HAVE SOMETHING TO DO WITH THE ELECTRICAL SHORTAGE OF THE IGNITION SWITCH. IT'S VERY UNSAFE. IT CAN CAUSE BATTERY DRAINAGE AND CAN LEAD TO OTHER ELECTRICAL ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265379October 1, 2019
ENGINE
WHEN I PUT IT IN PARK AND PRESS BUTTON TO SHUT IT OFF, THE AUXILIARY POWER STAYS ON. THIS MAKES THE CAR WHERE IT CANNOT BE LOCKED AND DRAINS THE BATTERY. IT IS A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258913September 30, 2019
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING MY MAZDA 2013 CX-5 ON THE HIGHWAY, WHEN IT SUDDENLY LOST POWER AND WOULD NOT ACCELERATE. I PRESSED THE THE ACCELERATED ALL THE WAY TO THE FLOOR AND MY VEHICLE WOULD NOT ACCELERATE. THE ENGINE LIGHT, LOW TIRE, AND TRACTION SYMBOLS ALL WERE LID UP ON THE DASHBOARD. I DROVE THE VEHICLE BACK HOME AT 20 MPH AS THIS IS THE MAXIMUM TOP SPEED THE VEHICLE WOULD ACCELERATE. I WILL CHECK TO SEE IF THERE IS A RECALL FOR THIS SAFETY ISSUE THAT CAN BE LIFE THREATENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258563September 27, 2019
UNKNOWN OR OTHER
DEFECTIVE PARKING SWITCH. IGNITION FAILS TO DISENGAGE EVEN THOUGH THE DASHBOARD DISPLAY SHOWS THE CAR IS IN PARK. AT TIMES THE ENGINE STAYS ON; MAJORITY OF THE INSTANCES THE ENGINE SHUTS DOWN BUT THE IGNITION REMAINS ON WITH AN AUDIBLE ALARM SOUNDING WHEN THE DRIVER'S DOOR IS OPEN. THIS PROBLEM DRAINS THE BATTERY COMPLETELY AND REQUIRES DISCONNECTING THE BATTERY TO AVOID THE DRAIN. DANGEROUS FOR EVERYONE BUT PARTICULARLY DANGEROUS FOR THOSE WHO ARE DEAF WHEN THE ENGINE RUNS OR THE IGNITION STAYS ON AND CAUSES THE BATTERY TO DRAIN. THE VEHICLE IS PARKED WHEN THIS OCCURS. AT TIMES CONTINUING TO TURN ON THE ENGINE, SHIFTING THROUGH ALL OPTIONS AND BACK IN TO PARK SOLVES THE PROBLEM. SEVERAL OCCASIONS WHEN SHIFTING BACK INTO PARK AND TURNING OFF THE IGNITION WILL NOT SOLVE THE PROBLEM. THE PROBLEM STARTED TO OCCUR RANDOMLY BUT NOW OCCURS DAILY. SINCE THIS ISSUE I HAVE REPLACED STARTER AND BATTERY WITH NO AFFECT. THE MECHANIC FOUND THE TECHNICAL SERVICE BULLETIN ISSUES BY MAZDA FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255485September 14, 2019
UNKNOWN OR OTHER
DEFECTIVE PARKING SWITCH. IGNITION FAILS TO DISENGAGE EVEN THOUGH THE DASHBOARD DISPLAY SHOWS THE CAR IS IN PARK. AT TIMES THE ENGINE STAYS ON; MAJORITY OF THE INSTANCES THE ENGINE SHUTS DOWN BUT THE IGNITION REMAINS ON WITH AN AUDIBLE ALARM SOUNDING WHEN THE DRIVER'S DOOR IS OPEN. THIS PROBLEM DRAINS THE BATTERY COMPLETELY AND REQUIRES DISCONNECTING THE BATTERY TO AVOID THE DRAIN. DANGEROUS FOR EVERYONE BUT PARTICULARLY DANGEROUS FOR THOSE WHO ARE DEAF WHEN THE ENGINE RUNS OR THE IGNITION STAYS ON AND CAUSES THE BATTERY TO DRAIN. THE VEHICLE IS PARKED WHEN THIS OCCURS. AT TIMES CONTINUING TO TURN ON THE ENGINE, SHIFTING THROUGH ALL OPTIONS AND BACK IN TO PARK SOLVES THE PROBLEM. SEVERAL OCCASIONS WHEN SHIFTING BACK INTO PARK AND TURNING OFF THE IGNITION WILL NOT SOLVE THE PROBLEM. THE PROBLEM STARTED TO OCCUR RANDOMLY 10/16/2018 BUT OCCURED WITH DAILY FREQUENCY ON 9/9/2019, THE REPAIRS WERE MADE ON 9/13/2019 WHEN THE MECHANIC FOUND THE TECHNICAL SERVICE BULLETIN ISSUES BY MAZDA FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244384August 16, 2019
ENGINE, FUEL/PROPULSION SYSTEM
INITIALLY THE CHECK ENGINE LIGHT CAME ON WITH NO NOTICE DRIVABILITY CONCERN. USED OBD SCANNER AND RETRIEVED TWO CODES: P0172 RUNNING RICH, P013A DOWNSTREAM O2 SLOW SWITCH. TWO DAYS LATER THE CAR STALLED TWO TIME, BOTH TIMES RIGHT AFTER VEHICLE STOPPED COMPLETELY WITH BRAKE PEDAL APPLIED. STOPPED DRIVING THE VEHICLE FOR SEVERE SAFETY CONCERN AND WILL SEND THE CAR TO THE DEALERSHIP. VEHICLE HAS NOT BEEN MODIFIED, AND HAS 80K MILES, 6.5 YRS OF SERVICE, WITH REGULAR SCHEDULED MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242082August 6, 2019
ELECTRICAL SYSTEM
WHEN THE VEHICLE IS STATIONARY AND WE TRY TO TURN OFF THE VEHICLE, IT DOES NOT COMPLETELY SHUT DOWN. THE RADIO AND OTHER ELECTRICAL ACCESSORIES AND LIGHTS STAY ON. IT APPEARS THE VEHICLE DOES NOT RECOGNIZE THAT IT IS IN PARK.IF YOU LEAVE THE VEHICLE IN THIS STATE, IT WILL NOT LOCK AND THE BATTERY WILL DRAIN WHICH THEN BECOMES A SAFETY ISSUE, ESPECIALLY FOR YOUNG WOMEN DRIVING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232833July 17, 2019
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE REAR BRAKE ROTOR WAS DEFORMED AND DAMAGED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. MAZDA OF CLEAR LAKE (20101 GULF FWY, WEBSTER, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE; HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 29,750. *TR CONSUMER STATED RECENTLY CALLED ABOUT FAULTY BRAKE FOR 2013 MAZDA CX-5. REF #11232833. I WILL ATTACH PHOTOS OF FAULTY BRAKE AND GOOD BRAKE, BOTH FROM REAR OF VEHICLE. PLEASE BE ADVISED THAT THERE ARE MULTITUDE OF COMPLAINTS ONLINE FOR THIS PROBLEM, I HAVE JUST OWNED THIS VEHICLE FOR A LONG TIME WITH LOW MILES, <30,000. ALL COMPLAINTS ARE WITHIN THE 0-30,000 MILE POINT. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230933July 11, 2019
SERVICE BRAKES
PURCHASED USED 2013 MAZDA CX-5 IN DECEMBER 2015. APRIL 2017 HAD REAR BRAKE PADS AND ROTORS REPLACED DUE TO RUST. SCREECHING BEGAN, AGAIN, END OF JUNE 2019 WHILE DRIVING NORMAL SPEEDS. CONTINUED TO GET WORSE, BRAKING AND NOT BRAKING AT ANY SPEED. MECHANIC STATED THAT THE REAR PADS AND ROTORS NEEDED TO BE REPLACED DUE TO RUST, WITH THE LEFT-SIDE BEING EXTREMELY WORSE THAN THE RIGHT. SAID THE CALIPER MIGHT HAVE GONE BAD. COULDN'T EXPLAIN HOW THIS WOULD HAPPEN IN 2 YEARS. DID NOT MENTION ANY NOTICES FOR THIS FROM MAZDA OR HOW TO PREVENT THIS FROM HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210538May 29, 2019
ELECTRICAL SYSTEM
THE ENGINE IS NOT TURNING COMPLETELY OFF WHEN PARKING. YOU PUT THE SHIFTER IN PARK AND PRESS THE STARTER BUTTON OFF, IT IS STAYING ON. THE RADIO AND ANY OTHER ACCESSORIES ARE STAYING ON. I AM HAVING TO RE-START THE VEHICLE MULTIPLE TIMES AND RE-POSITIONING THE SHIFTER IN PARK FOR VEHICLE TO ACTUALLY TURN OFF. IN ADDITION TO DRAINING THE BATTERY, I AM CONCERNED ABOUT OTHER DAMAGE IT COULD POSSIBLY CAUSE. ALSO, THERE'S THE POSSIBILITY OF BEING ALONE AND STRANDED SOMEWHERE. IT'S CLEARLY A SAFETY ISSUE THAT I BELIEVE THEY ARE AWARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208872May 21, 2019
ELECTRICAL SYSTEM
THE ELECTRONIC DASHBOARD ON MY 2013 CX5 SPORT IS NOT SHOWING MILES DRIVEN, WHEN THE CAR IN TURNED ON, WHILE BEING DRIVEN, OR STOPPED. ONLY THE TEMPERATURE OUTSIDE IS BEING SHOWN. SEE ATTACHED PHOTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207814May 15, 2019
POWER TRAIN
VEHICLE DOES NOT SHUT OFF WHEN PRESSING THE START/STOP BUTTON DUE TO KNOWN GATE AT SHIFTER ISSUE IN SB 05-007/15. MY VEHICLE WARRANTY EXPIRED DUE TO MILAGE BEFORE THE SB WAS EVEN RELEASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202686April 20, 2019
AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, SEATS
THE PASSENGER SEAT AIR BAG SENSOR FAILED AND IT COST ME 1,000.00 TO REPAIR ,REPLACE SENSOR CAR IS LESS THAN 5YEARS OLD. ALSO THE PAINT CLEAR COAT HAS DETERIORATED BADLY DEALER SAYS NOTHING THEY CAN DO ABOUT THE PAINT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195533April 11, 2019
UNKNOWN OR OTHER
MY CAR HAD AN ENGINE LIGHT AFTER DRIVING IT FOR 43K MILE. TOOK IT TO MY LOCAL MAZDA DEALER AND FOUND OUT IT HAS CODE P011A WHICH REQUIRED THE COOLANT SENSORS REPLACEMENT. HAD THE WORK DONE WHICH COST ME ABOUT $600 BUT THE ENGINE LIGHT CAME BACK WITH THE SAME ERROR CODE. AFTER SPEAKING WITH THEIR TOP LEVEL TECHNICIAN AND MANAGEMENT TEAM IT TURN OUT THE HEATER CORE WAS THE MAIN ISSUE IT WAS A MISSED DIAGNOSTIC. SO NOW THE HEATER CORE IS REQUIRED WHICH WILL COST ME ANOTHER $1800 TO GET IT FIX. IF THE HEATER CORE IS NOT REPLACED THE ENGINE CAN OVER HEAT AND ALSO IF THE HEATER IS TURNED UP, IT CAN SLOWLY COOK OR SUFFOCATE THE DRIVER AND PASSENGERS. WITH THE SAFETY CONCERNS IN MIND I DID SOME RESEARCH AND FOUND OUT THERE ARE OTHERS REPORTING SIMILAR ISSUE WITH SEEM TO INDICATE THE HEATER CORE MIGHT BE A DESIGN FLAW OR DEFECT FROM THE START WHICH REQUIRE A REPLACEMENT EVERY 50K MILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195251April 9, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. WHILE AT AN INTERSECTION, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE PRECEDING VEHICLE. THE FENDER ON THE CONTACT'S VEHICLE WAS DAMAGED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 44,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11193650April 3, 2019
SERVICE BRAKES
OVER THE LIFETIME OF MY VEHICLE, I HAVE REPLACED MY REAR PADS AND ROTORS THREE TIMES (HAVE ALSO REPLACED FRONT PADS AND ROTORS TWO TIMES DURING THE LIFETIME OF THE CAR). THE MOST TWO RECENT OCCURRENCES WERE IN NOVEMBER 2017 AND APRIL 2019, WHERE BOTH THE REAR BRAKES PADS AND ROTORS WERE COMPLETELY REPLACED BOTH TIMES. THE MILEAGE IN BETWEEN BOTH REPAIRS WAS ONLY 22,326. I HAVE CALLED WITH MY CONCERNS TO THE DEALERSHIP, AND THEY EXPLAIN THAT THERE ARE SO MANY FACTORS THAT IT IS DIFFICULT TO SAY WHAT THE ISSUE COULD BE. I TAKE CARE OF MY VEHICLE, IT IS ALWAYS REPAIRED AND SERVICED ON TIME, HAS FREQUENT CAR WASHES, INCLUDING THE WHEEL AND UNDERCARRIAGE AREA. I HAVE AN APPROXIMATE HALF HOUR COMMUTE WITH ONLY HIGHWAY MILES, BECAUSE WE HAVE AN ADDITIONAL CAR FOR OUR LOCAL ERRANDS. IT SEEMS AS THOUGH THIS IS A PROBLEM WITH A LOT OF 2013 MAZDA CX-5 OWNERS, NOT JUTS MYSELF, AS I'VE DISCOVERED FROM MANY VEHICLE COMPLAINT BOARDS ONLINE WHO SPEAK OF THE SAME EXACT ISSUE OF HAVING TO CONSTANTLY REPLACE PREMATURELY WORN BRAKE PADS AND ROTORS. I PERSONALLY FEEL THAT THERE IS DEFINITELY SOMETHING MORE TO THIS RECURRING ISSUE THAN WHAT I AM ACTUALLY BEING TOLD, AND FEEL AS THOUGH IT SHOULD BE INVESTIGATED ONCE AND FOR ALL. THANK YOU FOR YOUR TIME AND ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174351February 4, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR ISSUE ON MAY 6TH 2018, I FIRST EXPERIENCED AN ISSUE WITH MY VEHICLE NOT FULLY TURNING OFF THE CAR WHILE IN PARK. I HAVE A PUSH BUTTON START ON MY CAR AND AFTER I PUT IT IN PARK, I PRESSED THE PUSH BUTTON TO SHUT IT OFF AND IT WOULD NOT TURN OFF. I WANT TO EXIT THE VEHICLE AND IT WAS BEEPING AT ME AS IF I DID NOT TURN OFF MY CAR. AND THE LIGHT ON THE PUSH BUTTON WAS ORANGE. THE CAR WAS IN A STATE AS IF I WAS USING THE BATTERY BUT DID NOT HAVE MY ENGINE ON OR AC. I PUT MY FOOT ON THE BRAKE, PRESSED THE BUTTON TO TRY TO SHUT IT OFF, AND IT TURNED MY CAR BACK ON THEN I PRESSED THE FOOT ON THE BRAKE TO SHUT IT OFF AND IT WENT BACK TO USING THE BATTERY ONLY. I TRIED MANY DIFFERENT WAYS TO SHUT OFF MY VEHICLE AND I STILL COULD NOT. I ATTEMPTED THIS AT LEAST 5 TIMES BEFORE MY VEHICLE FINALLY SHUT OFF. I PUT MY CAR IN PARK, GO TO SHUT OFF MY CAR AND IT WILL NOT FULLY SHUT OFF. I ATTEMPTED TO SHUT IT OFF SEVEN TIMES BEFORE I FINALLY PUT MY CAR IN REVERSE PUT IT IN PARK AND THEN MY CAR SHUT OFF. I CALLED MY MAZDA DEALERSHIP, AND ASK THEM WHAT I WOULD DO IN THE FUTURE TO FIX THIS ISSUE AND THEY SAID THEY HAVE NEVER HEARD OF THIS ISSUE BEFORE. I LOOKED UP ON THE INTERNET, AND THERE&APOS;S HUNDREDS OF PEOPLE THAT HAVE HAD THIS ISSUE AND ALL OF THEM SAY THAT MAZDA SAYS THEY'VE NEVER HEARD OF THE ISSUE. THEY URGED ME TO COME IN, HAVE MY CAR DIAGNOSED, AND THEN THEY COULD TRY TO SEE WHAT IS WRONG WITH IT. BECAUSE MY CAR IS NO LONGER UNDER WARRANTY, I WOULD BE PAYING FOR SOMETHING THAT MIGHT BE A RECALL ISSUE. HOW ARE THERE HUNDREDS OF PEOPLE, BLOGS EVERYWHERE WITH THE SAME ISSUES AS MYSELF AND NO ONE HAS EVER HEARD OF IT? THIS IS NOW HAPPENING TO ME ON A REGULAR BASIS. I LOVE THIS VEHICLE BUT I'M SECONDS AWAY FROM GETTING RID OF IT. I'VE HAD ENOUGH. THIS IS DEFINITELY A DEFECT IN THE MANUFACTURING OF THE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164746January 3, 2019
UNKNOWN OR OTHER
WHILE DRIVING ON THE FREEWAY, MY GLASS SUNROOF SHATTERED. THERE WAS NOT ANY SORT OF OBJECT THAT FELL THROUGH IT, AND IT SEEMS TO HAVE JUST BEEN FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151755November 15, 2018
SERVICE BRAKES
I'VE BEEN HAVING A PROBLEM WITH MY REAR DRIVER SIDE BRAKES WEARING OUT WAY SOONER THAN ALL OF MY OTHER BRAKES. I FINALLY DECIDED TO LOOK IT UP AND I SEE THAT EVERYBODY HAS THE SAME ISSUE. THEY POSTED A SERVICE BULLETIN A WHILE BACK THAT I WAS NEVER NOTIFIED OF SO NOW IT IS NO LONGER COVERED BUT SOMETHING AS FAR AS MANUFACTURER DEFECTS ON THE BRAKES SHOULD BE A RECALL. BRAKES ARE A VERY IMPORTANT PART OF DRIVER SAFETY AND I'M REALLY SURPRISED THIS NOT BEEN PUT ON THE RECALL LIST... THE ROTORS START WEARING OUT ALL OF A SUDDEN AND GRINDING OFF ALL OF THE METAL ONTO THE ROAD.... IT HAPPENS SUDDENLY WITH NO WARNING... WHEN IT FIRST STARTED IT WAS SUDDEN AND IS CONTINUING EVEN WHEN I AM NOT BREAKING STILL MAKING NOISES.. THIS STARTED HAPPENING WHEN MY CAR WAS UNDER 20000 MILES AND I THOUGHT NOTHING OF IT AND I HAVE JUST BEEN GOING AND GETTING THAT ONE ROTOR REPLACED ALONG WITH THE BRAKE PAD BUT THIS IS A REOCCURRING ISSUE... AND MAZDA IS TAKING NO RESPONSIBILITY IN FIXING IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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