Mazda CX-5 Complaints (2014)

377 consumer complaints on file.

#10683927February 17, 2015
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
I APPROACHED A TRAFFIC LIGHT, EARLY IN THE MORNING ON NOV 17, 2014; AND JUST SLOWED MY SPEED TO TURN RIGHT (DID NOT MAKE A COMPLETE STOP) WHEN I TRIED TO ACCELERATE MY CAR, SPEED DID NOT RESPOND AND WAS STUCK BETWEEN 10 TO 30 MPH. THE ENGINE WAS MAKING A HORRIBLE NOISE, THE TACHOMETER WAS GOING CRAZY, GOT SCARED, SO I PULLED TO THE SIDE OF THE ROAD AND SHIFT GEAR TO P, WAITED A MINUTE AND SHIFT BACK TO D, BUT CAR DID NOT RESPOND. DROVE ABOUT A MILE AND DECIDED TO PULL OUT AND TURN OFF MY CAR FOR A FEW MINUTES AN RESTARTED FINE. I TOOK MY CAR TO THE DEALER THE SAME DAY. THEY KEPT IT FOR TWO DAYS AND SAID THERE WAS NOTHING WRONG. ON FEB 13, 2015 HAD THE SAME PROBLEM AGAIN, BUT THIS TIME I WAS AT A RED LIGHT, WHEN TRIED TO ACCELERATE, CAR DID NOT RESPOND STUCK AT 25 TO 30 MPH. I HAD TO MAKE A U TURN, TO BE ABLE TO GET TO A PARKING LOT. I PARKED AND TURNED OFF ENGINE, RESTARTED THE CAR AND WORKED FINE. I TOOK MY CAR TO THE DEALER AGAIN, THEY KEPT IT A FEW DAYS AND SAID THERE IS NOTHING WRONG. I DO NOT FEEL SAFE DRIVING MY MAZDA ANYMORE, I WAS VERY LUCKY I DID NOT HAVE AN ACCIDENT THE TWO TIMES I HAD THIS PROBLEM! THERE IS DEFINITELY SOMETHING VERY WRONG WITH THE POWER TRAIN OF THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10677082January 21, 2015
VISIBILITY/WIPER
I DIDN'T SEE ANY CRACK. ALL THAT I SAW WAS THAT AFTER I SPRAYED MY WINDSHIELD AND WIPED IT WITH THE WINDSHIELD WIPERS, BEHOLD A 12 INCH LONG CRACK SHOWED UP. SOMEONE TOLD ME IT MAY HAVE OCCURRED WHEN THERE WAS A TINY CHIP. CHECKING THE WHOLE CRACK, THERE WAS NO CHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671969January 12, 2015
VISIBILITY/WIPER
BOTH THE CAR IN MAR 2014. I REPLACED A WINDSHIELD IN SEPT AS A ROCK CAUSED A CRACK ACROSS THE DRIVER'S SIDE WHILE DRIVING ON A PAVED HIGHWAY. A COUPLE WEEKS LATER WHILE DRIVING BEHIND A TRAILER ON THE FREEWAY I FELT LIKE I WAS GETTING PUMMELED BY ROCKS SO I PULLED INTO THE OTHER LANE. AND NOW, YEP, I HAVE A CHIP IN THE CENTER LOWER WINDSHIELD AS WELL AS OTHER MICRO-CHIPS. I FEEL LIKE I AM CONSTANTLY IN THE LINE OF FIRE. THIS IS VERY DISTURBING AND SCARY TO ME. I NEED TO TAKE A LOOK AT THE ROOF OF THE CAR BECAUSE I HEAR THEM HIT BUT SOMETIMES NOT ALWAYS MY WINDSHIELD. I CAN'T BELIEVE I AM GOING TO HAVE TO DRIVE THIS VEHICLE WITH HAVING TO CONSTANTLY WORRY ABOUT THAT FOR AS LONG AS I HAVE IT. I FEEL LIKE I SHOULD WEAR A HELMET AND PROTECTIVE EYE WEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670389January 6, 2015
SERVICE BRAKES
I WAS PARKING MY MAZDA CX5 IN A SPOT AT A SHOPPING CENTER AND WHEN I TOUCHED THE BRAKE WITH MY RIGHT FOOT AND WENT TO PUSH THE BUTTON TO TURN OFF THE CAR, IT SUDDENLY ACCELERATED FULL SPEED, JUMPING THE CURB AND SMASHING INTO A STOREFRONT. I NOTICED WHEN I STARTED THE CAR (ABOUT A MILE BEFORE THE ACCIDENT), IT WAS MAKING A VROOM SOUND LIKE IT WASN'T TOTALLY GETTING INTO GEAR. I DON'T KNOW IF IT'S A TRANSMISSION, BRAKE OR ACCELERATOR ISSUE - BUT THERE IS DEFINITELY SOMETHING WRONG. I DID NOT HIT THE ACCELERATOR INSTEAD OF THE BRAKE. WHEN I CALLED MAZDA THEY SAID THEY HAD NO REPORTS OF THIS BEING A PROBLEM. PLEASE ADVISE. THANK YOU.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10669854January 3, 2015
VISIBILITY/WIPER
DRIVING ON FREEWAY, HEARD A LOUD POP. WINDSHIELD CRACK VISIBLE AND GREW OVER THE NEXT WEEK TO ABOUT 15INCHES. WINDSHIELD IS COMPLETE LOSS. NO LARGE IMPACT NOTICEABLE, JUST A ALONG CURVING CRACK FROM THE BOTTOM OF THE WINDSHIELD UP AND TO THE LEFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669863January 3, 2015
EXTERIOR LIGHTING
THE HEADLIGHTS OF THIS VEHICLE AT NIGHT AT LOW BEAM ARE VERY DANGEROUS. AT LOW BEAM, A DARK "CURTAIN" APPEARS THAT COVERS APPROXIMATELY THE TOP HALF OF THE WINDSHIELD AT ABOUT EYE LEVEL. THE LIGHTS ILLUMINATE THE ROAD BUT WITH THE CUT OFF AS DESCRIBED. IT IS VERY AWKWARD AND DISTRACTING. TO COUNTERACT, I HAVE TO DUCK MY HEAD DOWN TO TRY TO GET SOME FIELD OF VIEW IN FRONT OF THE VEHICLE WITH SOME PERSPECTIVE. I HAVE NEVER DRIVEN A CAR THAT HAS EXHIBITED ANYTHING LIKE THIS, AND THERE IS NO QUESTION THAT IT IS A MAJOR SAFETY DEFECT. WHEN APPROACHED BY ANOTHER VEHICLE AT NIGHT, THE "CURTAIN" DISAPPEARS BUT THIS IS ITSELF DISTRACTING AND OF CONCERN. MY WIFE TOOK OUR NEW CX-5 TO THE DEALER FOR THE FIRST SERVICE INTERVAL AND TOLD THE SERVICE DEPARTMENT ABOUT THIS EXPERIENCE. THE SERVICE DEPARTMENT ACKNOWLEDGED THAT THIS WAS A BIG SAFETY PROBLEM, AND THAT IT WAS WAITING ON A RESOLUTION. FRANKLY, MAZDA AND THE REGULATORS NEED TO GET THIS FIXED ASAP. THERE IS NO DOUBT THAT SOMEONE OR MANY PERSONS ARE GOING TO BE KILLED. THAT "CURTAIN" APPARENTLY IS NOT A MERE ADJUSTMENT ISSUE SINCE THE VERY GOOD LOCAL MAZDA DEALERSHIP CANNOT FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668030December 23, 2014
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT WHEN THE DOOR UNLOCK BUTTON WAS ENGAGED THE DOORS REMAINED LOCKED. AS A RESULT, HER CHILD BECAME LOCKED INSIDE THE VEHICLE AND THE CONTACT HAD TO SHATTER A WINDOW TO GET INSIDE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664802December 17, 2014
VISIBILITY/WIPER
AFTER ONE YEAR OF OWNING MY MAZDA CX-5 2014 MY WINDSHIELD CRACKED. THE CRACK STARTED FROM THE CENTER TOP TO MID SECTION OF WINDSHIELD. I HAVE NEVER HAD THIS PROBLEM BEFORE WITH OTHER VEHICLES. THERE MUST BE A MANUFACTURING ERROR WITH THESE WINDSHIELDS. MAZDA SHOULD REFUND EVERYONE WHO HAS HAD TO REPLACE THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664670December 16, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
ABOUT AN HOUR INTO MY COMMUTE FROM WORK, STOPPED AT TRAFFIC LIGHT. ACCELERATOR DIDN'T RESPOND AFTER SEVERAL ATTEMPTS TO REACH FULL SPEED. MAXIMUM SPEED REACHED 5-10 MPH ON A 50 MPH ROAD. SEVERAL WARNING LIGHTS DISPLAYED IMMEDIATELY AND WAS ABLE TO SAFELY PULL OVER ONTO SIDE ROAD. RESTARTED VEH AND ENGINE LIGHT REMAINED ON; ACCELERATOR RESPONDED NORMAL AND WAS ABLE TO GET HOME CAUTIOUSLY. VEH WAS TAKEN TO SERVICE NEXT DAY, ADVISOR EXPLAINED ISSUE HAS BEEN ALERTED ON SERVICE BULLETIN. CURRENTLY WAITING ON TRANSMISSION PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661067November 26, 2014
STRUCTURE:BODY
A VERY SMALL PIECE OF GRAVEL HIT THE LOWER, CENTER OF THE WINDSHIELD. A CRACK STARTED BOTH UP AND DOWN IMMEDIATELY. THE CRACK CURVED BACK TOWARD THE BOTTOM AND STOPPED A FEW DAYS LATER. I HAVE NEVER SEEN SUCH POOR QUALITY GLASS. WHAT WOULD HAPPEN IN AN ACCIDENT? THE MAZDA DEALER SAID THIS REPLACEMENT COULD COST UP TO $1200. FOR ANOTHER CHEEP GLASS REPLACEMENT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644241October 13, 2014
STRUCTURE:BODY, VISIBILITY/WIPER
I WAS DRIVING ON THE HIGHWAY WHEN ALL OF A SUDDEN I HEARD A POP, I LOOKED ALL OVER THE WINDSHIELD AND I DIDN'T SEE ANYTHING. I DROVE FOR ANOTHER 15 MINUTES AND WHEN I LOOKED TO MY RIGHT I SAW A 6 INCH CRACK THAT STARTED FROM THE EDGE OF THE WINDSHIELD ON THE PASSENGER SIDE. IT COULD NOT HAVE BEEN FROM A PEBBLE OR IMPACT BECAUSE AT THE TIME I HEARD THE POP THERE WERE NO CARS OR TRUCKS IN FRONT OF ME. WHEN I TOOK THE CAR TO THE DEALER A COUPLE DAYS LATER TO GET AN OIL CHANGE I ASKED THEM WHAT THEY THINK OF THE CRACK AND THEY SAID THAT IT WAS FROM AN IMPACT AS THERE WAS AN IMPACT POINT ON THE CRACK. THAT SAME DAY I TOOK THE CAR TO A REPAIR SHOP AND IT TOOK THEM A WHILE TO LOOK FOR A REPLACEMENT WINDSHIELD. I DID SOME RESEARCH ONLINE AND APPARENTLY IT HAS BEEN HAPPENING A LOT TO OTHER CX-5 OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643766October 10, 2014
VISIBILITY/WIPER
I AM FILING 2 OF THESE BACK-TO-BACK. WINDSHIELD WAS REPLACED AT THE MAZDA DEALER ON TUESDAY LESS THAN 24 HOURS LATER THE WINDSHIELD CRACKED AGAIN. THE TINY ROCK DIDN'T MAKE MUCH OF A SOUND, BUT THE WINDSHIELD IMMEDIATELY CRACKED AND SPIDER-ED ACROSS THE WINDSHIELD. I HAVE NEVER HAD A WINDSHIELD CRACK AND NOW HAVE HAD 2 WITHIN 1 WEEK. I WILL ABSOLUTELY NOT REPLACE THIS WITH A MAZDA OEM WINDSHIELD. IN MY OPINION SOMETHING IS QUITE RIGHT WITH THE PARTICULAR LOT OF OEM WINDSHIELDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643762October 10, 2014
VISIBILITY/WIPER
WINDSHIELD DEVELOPED A CRACK NOT FROM A STONE. CAR WAS IN THE GARAGE OVERNIGHT. WHEN I CAME OUT IN THE MORNING I HAD A 1 FOOT LONG CRACK ON THE BOTTOM OF THE DRIVERS SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643578October 9, 2014
VEHICLE SPEED CONTROL
MAZDA CX 5 AWD ATM. I STOPPED MY MAZDA CX 5 ON THE STOP LIGHT AND PUT THE GEAR NEUTRAL. WHEN I SWITCHED THE GEAR TO DRIVE, IT DIDN'T UPSHIFTED BUT STAYED ON THE SAME GEAR. IT COULDN'T MAKE MORE THAN 30 MPH WITH RMP SHOOTING UP VERY HIGH. I PULLED IT OVER, STOPPED THE ENGINE , RESTARTED THE ENGINE AND THE PROBLEM WAS GONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641356October 4, 2014
VISIBILITY/WIPER
DRIVING ON THE FREEWAY I HEARD A POP. I SCANNED THE WINDSHIELD FOR A ROCK SHIP. I DIDN'T SEE ANY. ABOUT 3 MINUTES LATER I HEARD A POP AND MY WINDSHIELD CRACKED FROM THE LOWER RIGHT HAND CORNER, 1/2 IN OFF THE SEAL LINE OF HE WINDSHIELD, TO THE MIDDLE OF THE WINDSHIELD. THERE WAS A LITTLE ROCK CHIP BELOW THE HOOD LINE IN THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638799September 24, 2014
VISIBILITY/WIPER
I GOT IN MY CAR TO GO TO WORK AND THE WINDSHIELD WAS FINE. 30 MINUTES LATER I GOT BACK IN THE CAR AND I FOUND A HUGE CRACK ON THE WINDSHIELD PROBABLY 3 FT. LONG STARTING FROM THE EDGE OF THE PASSENGER SIDE TO ALMOST THE MIDDLE OF THE CAR GOING HORIZONTALLY. NO CHIP OR SIGN OF ANY ROCK. IT JUST DEVELOPED IN A MATTER OF A FEW MINUTES. OUTSIDE TEMPERATURE ABOUT 90. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637165September 18, 2014
VISIBILITY/WIPER
TWO DAYS AGO I WAS DRIVING BY 2014 CX 5 AND HEARD A PEBBLE HIT THE WINDSHIELD. WHEN I ARRIVED AT MY DESTINATION, I CHECKED THE WINDSHIELD AND SAW NO CHIP, NO PHYSICAL DAMAGE. YESTERDAY MORNING WHEN I LEFT THE HOUSE TO GO TO WORK THERE WAS A TWO FOOT LONG CRACK ACROSS THE WINDSHIELD. NEEDLESS TO SAY, I NEEDED TO GET THE WINDSHIELD REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632260September 10, 2014
VISIBILITY/WIPER, VISIBILITY:WINDSHIELD
STONE HIT WINDSHIELD NEAR WIPERS AND DEVELOPED 3 FT CRACK WITHIN 12 HOURSAFTER OWNING THE CAR ONLY 2 MONTHS. REPLACED IT, THEN 9 MONTHS LATER I GET ANOTHER STONE CHIP ON PASSENGER SIDE ABOUT 6 INCHES FROM EDGE. IT DIDN'T CRACK UNTIL SAFELITE TRIED TO REPAIR. IT SPREAD, BUT CRACK STAYED UNDER THE SIZE OF A DOLLAR BILL. 6 MONTHS LATER IT SPREAD AFTER THE CAR SAT OUT IN THE SUN ON A HOT DAY. SO REPLACED THE WINDSHIELD AGAIN. A FEW WEEKS LATER REALIZE THE NEW WINDSHIELD IS DEFECTIVE - BUBBLES ON THE BOTTOM. SAFELITE REPLACES IT UNDER WARRANTY. ONE MONTH LATER I GET A NEW STONE CHIP DEAD CENTER. I'M GETTING IT REPAIRED. LET'S SEE IF THIS ONE SPREADS. SAFELITE CLAIMS CHIPS NEAR WINDSHIELD EDGE TEND TO SPREAD EASILY. I'VE NEVER REPLACED A WINDSHIELD IN ANY OF MY PREVIOUS 3 CARS ('71 VW SUPER BEETLE, '87 ACURA INTEGRA, '98 SUBARU FORESTER), EXCEPT THE LAST ONE AFTER OWNING IT FOR 14 YRS. IT SEEMS TO ME THERE IS SOMETHING WRONG WITH THE DESIGN OR MAKE OF THESE WINDSHIELDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626750August 20, 2014
VISIBILITY:WINDSHIELD
18" WINDSHIELD CRACK DEVELOPED OVERNIGHT FOR NO APPARENT REASON. STARTED FROM TOP CENTER GASKET AND WRAPPED AROUND REAR VIEW MIRROR ATTACHMENT. INTERNET SEARCH REVEALS THAT THIS IS A COMMON EXPERIENCE FOR MAZDA CX-5 OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622612August 15, 2014
VISIBILITY/WIPER, VISIBILITY:WINDSHIELD
ON THE 4TH DAY OF OWNERSHIP A HORIZONTAL CRACK APPEARED IN WINDSHIELD ORIGINATING FROM THE PASSENGER SIDE WINDSHIELD COLUMN. WITHIN THE FIRST MONTH, A SECOND CRACK ALSO APPEARED ORIGINATING FROM THE CENTER TOP OF THE WINDSHIELD, TRAVELING VERTICALLY. THE WINDSHIELD THEREFORE HAD TO BE REPLACED WITHIN THE FIRST MONTH OF OWNERSHIP. NO ISSUES WITH THE NON-MAZDA WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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