Mazda CX-5 Complaints (2014)

377 consumer complaints on file.

#11000772June 23, 2017
ELECTRICAL SYSTEM
VEHICLE HAS RECENTLY BEGAN TO NOT TURN OFF COMPLETELY WHEN THE START/STOP BUTTON IS PRESSED WHILE THE VEHICLE IS IN PARK. IT STAYS IN THE ACCESSORIES MODE WITH SOME INSTRUMENTS AND ACCESSORIES STILL ON AND CAN NOT BE LOCKED. IF LEFT IN THIS CONDITION, THE BATTERY WILL DRAIN AND THE CAR IS UNLOCKED AND CAN BE ENTERED. TO RESOLVE THIS, THE TRANSMISSION HAS TO BE SHIFTED IN AND OUT OF PARK UNTIL THE VEHICLE CAN BE TURNED OFF. THIS CAN TAKE FOUR OR FIVE OR MORE ATTEMPTS. SOMETIMES, THE VEHICLE HAS TO BE MOVED SLIGHTLY IN ORDER FOR THIS TO OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993159June 5, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992804June 2, 2017
UNKNOWN OR OTHER
TPMS (TIRE PRESSURE MONITORING SYSTEM) FAILS REPEATEDLY ON THIS AND OTHER MODELS OF MAZDA; REQUIRED TO BE OPERATING FOR SAFETY INSPECTION, BUT DOES NOT WORK. REPLACEMENT ANNUALLY AT INSPECTION TIME IS NOT SAFE, BUT SEEMS TO BE THE ONLY ANSWER - THEY COST OVER $100 EACH TO REPLACE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991794May 26, 2017
VISIBILITY/WIPER
THE REAR WINDOW SHATTERED SPONTANEOUSLY. WHILE PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985731May 15, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/13/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983754May 5, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10982971May 2, 2017
WHEELS
WHILE DRIVING ON I95 NORTH AT APPROX. 55-60MPH AND BETWEEN FOREST HILL AND SOUTHERN BLVD, THE VEHICLE HIT A PIECE OF WOOD OR METAL THAT WAS ON THE ROAD. THE FRONT WHEEL CRACK IN HALF. CONCERN WITH STRUCTURAL INTEGRITY OF THESE WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979330April 19, 2017
STRUCTURE:BODY
SAFETY RECALL 9916H, NHTSA NO. 16V-644. LIFT GATE STAY DAMPER WAS RECALLED IN SEPT. 2016 BUT NO PARTS WERE AVAILABLE FOR THE SAFETY RECALL AT THAT TIME. IT IS NOW 7 1/2 MONTHS LATER AND STILL NO PARTS ARE AVAILABLE. AN UNREASONABLE AMOUNT OF TIME HAS PASSED ON A REPLACEMENT PART THAT IS CONSIDERED A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978835April 17, 2017
UNKNOWN OR OTHER
I NEED TO SHIP MY CAR OVERSEAS AND THERE IS A RECALL NOTICE, BUT MAZDA CAN NOT FIX IT. I NEED TO HAVE THIS RECALL NOTICE RESOLVED IN ORDER TO SHIP MY CAR. I AM BEING PREVENTED FROM SHIPPING THE CAR. PLEASE RESOLVE THIS IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978527April 14, 2017
STRUCTURE:BODY
SEPT 06, 2016 MANUFACTURER RECALL NUMBER9916H NHTSA RECALL NUMBER16V-644 RECALL STATUS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE VIN: [XXX] COMPLAIN: I BOUGHT THIS CAR IN 27-FEB-2017. DEALER HIDE THAT THERE WAS A OPEN SAFETY RECALL ASSOCIATED WITH THIS VEHICLE. I RECENTLY CAME TO KNOW ABOUT THIS. WHEN I TRIED TO CONTACT DEALER (NORTHTOWN AUTO) THEY SAID CONTACT MAZDA DIRECTLY. WHEN I TALKED TO MAZDA THEY SAID THEY ARE NOT MANUFACTURING THESE PARTS ANYMORE, SO THEY DON'T KNOW HOW LONG IT WILL TAKE TO FIX THIS. IT COULD BE 1 YEAR OR MORE THAN THAT. IT'S BEEN 7MONTH RECALL REPORTED AND THEY DON'T HAVE ANY PLAN TO FIX IT YET. DURING OUR CONVERSATION I FIGURE OUT THEY ARE NOT SERIOUS ABOUT THIS ISSUE BECAUSE ACCORDING TO THEM IT'S NOT A DIRECT THREAD TO LIFE. I SURPRISED THEY DON'T EVEN CARE FOR THIS RECALL. I WOULD LIKE TO REQUEST YOU TO TAKE A LOOK INTO THIS ISSUE. I HAVE LITTLE CHILDREN IN FAMILY WHO RIDE MY CAR. I DON'T WANT TO COMPROMISE THEIR SAFETY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971801April 11, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE VIN TOOL CONFORMS PART NOT AVAILABLE UPDATED 06/13/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971248April 8, 2017
UNKNOWN OR OTHER
NO RESOLUTION TO NHTSA CAMPAIGN NUMBER 16V644000 (6 MONTHS SINCE NOTICE)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971012April 6, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER AND DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970777April 5, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968185March 23, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (LATCHES/LOCKS/LINKAGES) FOR THE DOOR HATCH; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966539March 17, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/02/2017 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965829March 14, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957633February 28, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/17/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955210February 17, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE: BODY) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954525February 14, 2017
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE REVERSING THE VEHICLE, THE BRAKES MADE NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT WATER ENTERED AND CAUSED THE CALIPERS TO RUST. THE BRAKES WERE DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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