Lincoln Navigator Complaints (2004)

86 consumer complaints on file.

#10220778March 11, 2008
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE DRIVER SIDE HIGH INTENSITY HEADLAMP DOES NOT ALWAYS ILLUMINATE WHEN THE VEHICLE IS STARTED. INITIALLY, THE FAILURE OCCURRED INTERMITTENTLY, BUT NOW OCCURS MORE REGULARLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY REPLACED THE HEADLIGHT, INSTALLED A NEW LIGHT SWITCH AND BATTERY, AND CHECKED THE WIRING; HOWEVER, THE FAILURE CONTINUED. LINCOLN SENT TECHNICAL SERVICE BULLETINS RELATED TO THE FAILURE. THE CURRENT MILEAGE WAS 20,600 AND FAILURE MILEAGE WAS 500. UPDATED 4/11/08 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198023July 23, 2007
VEHICLE SPEED CONTROL
2004 LINCOLN NAVIGATOR WITH ACCELERATION PROBLEMS CUSTOMER STATES WHEN THE BRAKE WAS APPLIED THE ENGINE ACCELERATED**CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178235January 9, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
FIRST WEEK IN DECEMBER TOOK 2004 NAVIGATOR WITH 29,000 MILES TO DEALERSHIP AFTER HEARING A VERY CLUNKING SOUND. I WAS TOLD IT NEEDED A CATALYTIC CONVERTER. DEALERSHIP STATED THAT IT WOULD TAKE 2 WEEKS FOR PART. I CALLED LINCOLN TO STATE MY COMPLAIN AS TO WHY IT WAS GOING TAKE SO LONG AND WAS TOLD THE WAREHOUSE THAT STORED THEM BURNT DOWN. TOO MAKE A VERY TRYING STORY SHORT IT WILL BE 2 MONTHS UNTIL I GET MY NAVIGATOR REPAIRED. THE DEALERSHIP TOLD ME THAT THEY WERE TOLD BY LINCOLN THAT THE PART HAS TO BE MADE AND THEN TESTED BEFORE THEY SHIP IT TO THE DEALERSHIP. I HAVE NEVER HEARD OF SUCH A THING. I CAN NOW UNDERSTAND WHY PEOPLE ARE BUYING THE IMPORTS AND WHY AMERICAN CAR MAKERS ARE HURTING. I WILL NOT BUY ANOTHER LINCOLN AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174552November 28, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
DT*: THE CONTACT STATED THE VEHICLE HAD BEEN AT THE DEALER FOR TWO MONTHS FOR A CATALYTIC CONVERTER REPLACEMENT, HOWEVER THE PARTS WERE NOT AVAILABLE. UPDATED 12/18/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168436September 16, 2006
ENGINE AND ENGINE COOLING:ENGINE
IN NOV 05 THE CAR STARTED TO SHUT OFF MOMENTARILY AS YOU STARTED TO DRIVE, IT WOULD DO IT ONLY WHEN YOU WOULD TAKE OFF FROM A STOP AND NEVER AT FREEWAY SPEEDS. THIS WOULD OCCUR 50% OF THE TIME. THE DEALER HAD IT ON 11-7 AND REPLACED THE CAM POSITION SENSOR. WHEN I PICKED IT UP ON 11-8 IT WAS WORSE THAN BEFORE. I RETURNED IT ON 11-9 THEY RETURNED IT ON 11-19 AFTER REPLACING ONE OF THE COILS. THIS HELPED BUT DIDN'T SOLVE THE PROBLEM, STILL HAD THE HESITATION LEAVING A STOP BUT ONLY HAPPENED 2-3 TIMES IN THE 1ST WEEK. IN THE 2ND WEEK AS I SLOWED DOWN FOR A STOP IT SHUT COMPLETELY OFF, WHEN I PUT IT IN NEUTRAL , TURNED THE IGNITION OFF AND BACK ON IT STARTED. IT CONTINUED TO HESITATE AT TIME WHEN YOU WERE DRIVING IN CITY TRAFFIC BUT WOULD NOT SHUT COMPLETELY OFF. THIS PAST WEEK THE HESITATIONS BECAME MORE FREQUENT AND ON TUGS 5-16 IT SHUT DOWN TOTALLY IN HEAVY TRAFFIC AS I TURNED A CORNER. I DELIVERED THE CAR BACK TO THE DEALER IN THE AFTERNOON, HE CALL AND SAID NOTHING COULD BE FOUND AND COULD ONE OF THE TECHS DRIVE IT HOME FOR A TEST DRIVE, I AGREED. HE CALLED AND REPORTED THE CAR RUNS PERFECT AND THEY CAN'T DO ANYTHING IF THEY DON'T KNOW WHAT THE PROBLEM IS. THE CAR NOW SHUTS OFF MOMENTARILY AT FREEWAY SPEEDS AND IS VERY VIOLENT. THE CAR ONCE ACTED LIKE IT WAS RUNNING ON 4 CYLINDERS AND SLOWED DOWN TO 30 MPH, AFTER PULLING OVER ON THE FREEWAY SHUTTING THE KEY OFF IT WORK K AGAIN. DEALER STILL CAN'T DETECT WHAT IS WRONG IN SEPTEMBER 2006. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167560September 7, 2006
VISIBILITY:WINDSHIELD
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS IN RAINY WEATHER, THE FRONT WINDSHIELD ALLOWED RAINWATER TO LEAK THROUGH THE LEFT FRONT WINDSHIELD SEAL AND INTO THE CAB OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER TO AWAIT FURTHER INSPECTION. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154188March 30, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED WHILE DRIVING 70MPH ON THE INTERSTATE, THE SPEED DECREASED TO 50MPH FOLLOWED BY THE ILLUMINATION OF THE CHECK ENGINE LIGHT. THE VEHICLE WAS SEEN BY A DEALER. THE MECHANIC DETERMINED THE VACUUM MODULE ON THE ENGINE FAILED. THE ENGINE VACUUM MODULE WAS REPLACED BY THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144436December 5, 2005
SEATS:FRONT ASSEMBLY:POWER ADJUST, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, STRUCTURE
DT: THE CONTACT HAD DIFFICULTY WITH THE POWER SEATS MEMORY SETTING/POWER-FOLDING HEATED EXTERIOR MIRRORS, AND THE POWER-DEPLOYABLE RUNNING BOARDS. THEY WORKED INTERMITTENTLY. THE POWER SEATS WITH MEMORY SETTING HAD A MEMORY FUNCTION THAT SHOULD REMAIN SET AT THE DRIVER'S PREFERENCE. HOWEVER, IT SOMETIMES READJUSTED WITHOUT WARNING. THE POWER-FOLDING HEATED EXTERIOR MIRRORS WILL NOT IDENTIFY PROGRAMMED POSITIONS. THE POWER-DEPLOYABLE RUNNING BOARDS WILL NOT AUTOMATICALLY DEPLOY WHEN THE DOORS WERE OPENED. THE DEALER REPROGRAMMED THE VEHICLE SEVERAL TIMES IN AN ATTEMPT TO CORRECT THE PROBLEMS. AFTERWARDS, THE AFOREMENTIONED CONTINUED TO WORK INTERMITTENTLY. NO FURTHER REPAIRS HAVE BEEN MADE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142446November 10, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THERE IS A DISTINCT SHIMMY IN THE STEERING WHEEL WHEN DECELERATING FROM HIGHWAY SPEEDS. THE SHIMMY PROGRESS' AS TIME GOES ON. THE ROTORS HAVE BEEN RESURFACED TWICE AND CHANGED ONCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119823June 7, 2005
POWER TRAIN:DRIVELINE
THE CONSUMER NOTICED A WHINING NOISE COMING FROM THE DRIVELINE OF THE VEHICLE WHICH PROGRESSIVELY WORSENED. IT SEEMED TO BE MOST PRONOUNCED AT 60 MPH. THE CONSUMER THOUGHT IT MAY HAVE BEEN THE UNIVERSAL JOINT AND HAD TAKEN THE VEHICLE TO TASCA LINCOLN DEALERSHIP. THE DEALERSHIP KEPT THE VEHICLE FOR A WEEK, BUT THEY DID NOT REPAIR THE VEHICLE. THE PART WAS DEFECTIVE AND HAD TO BE REPLACED. WHEN THE REPLACEMENT PART HAD COME IN, IT WAS ALSO DEFECTIVE. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119136April 25, 2005
ELECTRICAL SYSTEM
2004 FORD NAVIGATOR CAUGHT ON FIRE WHILE PARKED IN THE CARPORT.*MR PRIOR TO THE FIRE THE CONSUMER READ AND ARTICLE ABOUT FIRE OCCURRING IN LINCOLN NAVIGATOR DUE TO FAULTY CRUISE CONTROL SWITCH. THE VEHICLE WAS TAKEN TO THE DEALER WHO INFORMED THE CONSUMER HE HAD NOTHING TO WORRY ABOUT. TWO WEEK LATER THE CONSUMER'S HOME AND VEHICLE WERE DESTROY BY A FIRE WHICH STARTED IN THE VEHICLE. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10116997April 25, 2005
ELECTRICAL SYSTEM
THE CONSUMER WENT TO START THE VEHICLE BUT THE BATTERY WAS DEAD. THE VEHICLE WAS JUMP STARTED AND ABOUT TEN MINUTES LATER WHILE THE VEHICLE WAS STILL PARKED, THE CONSUMER SMELLED SMOKE IN THE AREA OF THE SEAT BELT PANEL. WITHIN SECONDS OF SMELLING SMOKE THE CONSUMER NOTICED A THICK STACK OF WHITE SMOKE COMING FROM THE DRIVERS SEAT. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. THE CAUSE HAD NOT BEEN DETERMINED AT THIS TIME. *AK THE DAY BEFORE THE FIRE THE CONSUMER SMELLED SMOKE BUT SAW NO VISIBLE SIGNS OF SMOKE OR FIRE. THE FIRE DEPARTMENT STATED THAT A MODULE ON THE DRIVER'S SIDE SEAT BELT AREA HAD BURNED AND DUE TO AN ELECTRICAL ISSUE THE VEHICLE MUST HAVE SHORT CIRCUITED THUS KILLING THE BATTERY SUPPLY. *JB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110963February 1, 2005
STRUCTURE
CONSUMER DISAPPOINTED IN THE QUALITY AND PERFORMANCE OF 2004 LINCOLN NAVIGATOR. WHILE DRIVING 40 MPH OR HIGHER THE VEHICLE WOULD VIBRATE WHILE THE WINDOWS WERE DOWN. *BF THE VEHICLE WAS TAKEN TO THE DEALER WHO INFORMED THE CONSUMER THAT THE CONDITION WAS NORMAL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104779December 30, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2004 LINCOLN NAVIGATOR WAS PURCHASED AUGUST 30TH 2004, ON ITS FIRST DRIVE HUSTON FROM DALLAS, THE ROTORS HEATED AND WARPED RESULTING IN SERIOUS SHIMMING ISSUES, THIS WAS FIXED BY MACHINING THE ROTORS. SECOND TRIP TO VERMONT DURING CHRISTMAS HOLIDAYS FROM DALLAS, ROOTORS WARPPED AGAIN AND THE NAVIGATOR WAS SHIMMING SERIOUSLY, GETTING ME AND MY FAMILY NERVOUS THROUGHOUT THE 3300 MILE ROUND TRIP TO EAST COAST, DRIVING ON ICY ROADS AND THROUGH THE MOUNTAINS. DEALERSHIP SIMPLY MACHINED THE ROTORS AGAIN, THEY ADMIT THAT OTHER 2004 MODELS HAVE HAD THIS ISSUE BUT WOULD NOT REPLACE ROTORS. I BELIEVE THAT THIS IS BAD ROTOR BATCH THAT NEEDS TO FIXED BEFORE FAMILY ARE SERIOUSLY INJURED OR KILLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104597December 27, 2004
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
THE 2004 LINCOLN NAVIGTOR THAT WE PURCHASED HAS SUFFERED NUMEROUS BATTERY FAILURES LEADING TO VARIOUS ELECTRICAL PROBLEMS. AT FIRST, THE VEHICLE WOULD NOT START AT ALL. AFTER NUMEROUS ATTEMPTS TO REPAIR AND OVER A WEEK WITH THE DEALER, AN IMPROPERLY DEALER INSTALLED DVD PLAYER WAS THE CAUSE. HOWEVER, IMMEDIATELY AFTER THAT PROBLEM WAS "FIXED" THE NAVIGATION SYSTEM FAILED. SPECIFICALLY, THE SCREEN WOULD "GREY" OUT NOT ALLOWING ANY INPUT INTO THE SYSTEM. AFTER 10-13 MINUTES, THE OPTIONS WOULD APPEAR FOR A FEW SECTIONS AND THEN "GREY" OUT AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102551December 10, 2004
AIR BAGS
CAR INVOLVED IN HIGH SPEED CRASH WITH STATIONARY OBJECT PASSENGER AIR BAG DEPLOYED DRIVERS AIR BAG DID NOT 2004 LINCOLN NAVIGATOR REPAIRS EXCEED 24000.00 INCLUDING FRAME WAS A DIRECT HIT DEAD CENTER OF VEHICLE BOTH AIR BAGS SHOULD HAVE GONE OFF. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10103310December 7, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 35 MPH VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND PULLED OVER. CONSUMER NOTICED THAT FLUID WAS LEAKING FROM UNDERNEATH THE VEHICLE WHICH WAS WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE COMPRESSOR NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098913November 16, 2004
SEATS:FRONT ASSEMBLY:POWER ADJUST
2004 LINCOLN NAVIGATOR. DRIVER SEAT ELECTRIC MOTOR POSITIONING FAILURE. FAILED ALMOST IMMEDIATELY AFTER PURCHASE IN MAY, 2004. SEAT MOTOR REPAIRED/REPLACED BY DEALER. SEAT POSITION STUCK ON ONE SIDE AND MOVES ON OTHER. RESULTS IN TORQUING OF FRAME WHERE IT IS BOLTED/SECURED TO FLOOR/FRAME OF VEHICLE WHEN SEAT IS ACTIVATED. SEAT AUTOMATICALLY ACTIVATES WITH INSERTION OF KEY. BODY POSITION WHEN SEATED IS NOT SQUARE WITH DRIVING DIRECTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092364October 15, 2004
EQUIPMENT
THE RUNNING BOARD INTERMITTENTLY FAILED TO COME OUT PROPERLY WHEN EITHER DOOR WAS USED. THE CONSUMER TOOK THE VEHICLE TO THE DEALER ON 5 SEPARATE OCCASIONS AND WAS UNABLE TO LOCATE THE PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091045September 15, 2004
STEERING:GEAR BOX:SHAFT SECTOR
WHILE DRIVING, I NOTICED THE STEERING WHEEL WOULD VIBRATE AND MAKE A CLICKING NOISE WHENEVER I DROVE OVER A BUMP OR WHILE TURNING. I TOOK THE CAR BACK TO THE DEALER AND THEY SAID IT WAS A LUBRICATION PROBLEM. THEY LUBRICATED THE STEERING SHAFT. THE PROBLEM CAME BACK 2 DAYS LATER. IN ADDITION, THE STEERING WHEEL SHOOK VIGOROUSLY WHEN APPLYING THE BRAKES. I TOOK IT BACK IN AND THEY SANDED THE ROTORS TO FIX THE SHAKING PROBLEM, BUT DID NOT DO ANYTHING ABOUT THE VIBRATION WHEN TURNING OR GOING OVER BUMPS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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