Lincoln Navigator Complaints (2004)

86 consumer complaints on file.

#10340927July 1, 2010
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. WHILE OPENING THE HOOD OF THE VEHICLE THE CONTACT NOTICED THAT THE HOOD SHOCK ABSORBERS WOULD NO LONGER SUPPORT THE WEIGHT OF THE HOOD. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SHOCK ABSORBER NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 54000. UPDATED 09/24/10. *LJ UPDATED 09/24/10. 8JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340473June 28, 2010
SEATS, ELECTRICAL SYSTEM
DRIVER POWER SEAT, PEDAL ADJUSTMENT AND MIRROR/FOLDING MIRRORS NOT WORKING DUE TO FAULTY WIRING. WIRING HARNESS MELTS DOWN TO FUSE BOX. UNABLE TO REPAIR WIRING BUT TO REPLACE COMPLETE WIRING SYSTEM TO FUSE BOX . *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10326870April 21, 2010
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE FRONT STRUTS BROKE AND THE FRONT END OF THE VEHICLE FELL DOWN, ALMOST TOUCHING THE GROUND. THERE WAS BARELY ANY SUSPENSION WHEN THE CONTACT DROVE TO AN AUTHORIZED DEALERSHIP; THE DEALER REPLACED THE FRONT STRUTS. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THERE WERE NO RECALLS OR WARRANTY'S ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000. THE CURRENT MILEAGE IS APPROXIMATELY 70,000. UPDATED 10/28/10 *BF THE CONSUMER WAS INFORMED BY FORD, IT WAS A KNOWN PROBLEM AND THEY INCREASED THEIR WAREHOUSE SUPPLY IN ARIZONA T MEET THE DEMAND. UPDATED 11/01/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317306March 6, 2010
EXTERIOR LIGHTING
HID HEADLAMP ASSEMBLY. I HAVE 2004 LINCOLN NAVIGATOR AND WHILE MY VEHICLE WAS UNDER THE MANUFACTURERS WARRANTY THEY REPLACED THE LEFT HID ASSEMBLY BUT THEY CLAIMED IT WAS NOT A RECALL. I AM SINCE OUT OF THE WARRANTY AND THE RH ASSEMBLY WENT OUT. NOW MY RESEARCH INDICATES THAT THE RECALL WAS ONLY TO YEARS 2003 IN THE NAVIGATOR, BUT TO 2006 IN THE EXPEDITION. THE ASSEMBLY IS THE SAME AS THE 2003 NAVIGATOR BUT THE "2004" IS NOT COVERED. WHY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313902February 24, 2010
AIR BAGS, SUSPENSION
I OWN A 2004 LINCOLN NAVIGATOR. I HAVE HAD PROBLEMS WITH THE AIR BAG SUSPENSION SYSTEM SINCE I HAVE OWNED MY VEHICLE. WHAT HAPPENS IS WHEN IT GETS COLD THE SYSTEM FAILS TO OPERATE CAUSING THE VEHICLE TO DROP DOWN ON THE TIRES. RIPPING THEM FROM UNDER THE VEHICLE, IT DESTROYS THE TIRES AND COULD VERY EASILY CAUSE AN ACCIDENT. I HAVE HAD TO REPLACE THE TIRES MANY TIMES DUE TO THIS ISSUE. THIS WINTER ALONE IT HAS BEEN IN THE SHOP AT LEASE 6 OR 7 TIMES. THIS SYSTEM IS NO LONGER IN USE ON THE NEW NAVIGATORS. FORD HAS ISSUED NO RECALLS AND WILL NOT ASSIST ME IN GETTING THIS ISSUE RESOLVED. THEY SAID UNLESS THEY ARE FORCED TO DEAL WITH THIS BY THE NHTSA , I CAN NO LONGER AFFORD TO SPENT THOUSANDS OF DOLLARS TO RESOLVE THIS ISSUE WHICH IS CLEARLY A MFG PROBLEM. EVERYONE I KNOW WHO OWNS A NAVIGATOR WITH THIS SYSTEM HAVE GOTTEN RID OF THEM. MINE IS PAID FOR AND I CAN'T AFFORD ANOTHER VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313482February 23, 2010
ELECTRICAL SYSTEM
FAULTY WIRING THAT GOES FROM THE BACK OF THE VEHICLE TO THE FUSE BOX. ALL THE ELECTRICAL STUFF QUIT WORKING IN ONE MOMENT. WHEN I TOOK IT IN TO GET LOOKED AT THE MECHANICS SAID THAT THE CAR WAS UNDRIVEABLE BECAUSE IT WOULD CATCH ON FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312383February 20, 2010
SERVICE BRAKES, HYDRAULIC
LOST OF REAR BRAKES DUE TO THE LACK OF A BRAKING SYSTEM WHERE WEAR INDICATORS (SENSORS OR LIGHT INDICATORS) WERE LEFT OFF MY 2004 LINCOLN NAVIGATOR BY THE MANUFACTURER. NO SENSORS ON THE OUTER REAR AND FRONT BRAKE PADS. THIS COULD HAVE BEEN A DISASTER FOR ME AND MY WIFE IF I WAS TRAVEL HIGHWAY SPEEDS ON A ROAD TRIP AND THE BRAKES SUDDENLY FAILED WITHOUT NOTICE OR WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300159January 18, 2010
SUSPENSION:FRONT
LINCOLN NAVIGATOR 04' HAS BEEN HAVING PROBLEMS WITH AIR SUSPENSION WHEN IN COLD WEATHER UNDER 30 DEGREES. FRONT FENDER TOUCHING TIRES. THE SUSPENSION WON'T WORK AT ALL. AIR COMPRESSOR WAS REPLACED, ONE OF THE SENSORS & A VALVE. SPENT OVER $1000 ON IT TRYING TO REPAIR AND NOTHING FIXES THE PROBLEM. I TOOK IT TO THE DEALER 3 TIMES ALREADY AND THE DEALER DOESN'T FIND THE ISSUE AS THE COMPUTER DOES NOT GIVE A CODE ERROR MESSAGE. THIS IS NOT A RELIABLE CAR. HOW CAN A CAR'S AIR SUSPENSION WORK ON THE WARM WEATHER AND NOT ON THE COLD?WAS LINCOLN THINKING ABOUT THIS WHEN MAKING THIS CAR? I HAVE READ ONLINE AND THERE ARE NUMEROUS PEOPLE HAVING THE SAME PROBLEMS UP NORTH AND QUITE A FEW ON THE CITY I LIVE IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300088January 17, 2010
AIR BAGS:SIDE/WINDOW
WHILE DRIVING DOWN THE HIGHWAY AT 70 MPH, THE SIDE AIRBAG CURTAINS IN OUR 2004 LINCOLN NAVIGATOR DEPLOYED FOR NO REASON. WE TOOK THE VEHICLE DIRECTLY TO THE FORD DEALERSHIP AND WAS TOLD THAT THE DIAGNOSTICS RAN ON IT SHOWED THAT WE HAD A COLLISION THAT CAUSED THE AIRBAGS TO DEPLOY. OUR INSURANCE ADJUSTER LOOKED AT THE VEHICLE AND FOUND THAT THERE WAS NO TYPE OF COLLISION TO HAVE CAUSED THE AIRBAGS TO DEPLOY. THE DEALERSHIP INSISTS THAT WE HIT SOMETHING AND CHOOSES NOT TO REPAIR IT. INSTEAD, WE WERE TOLD THAT WE HAD TO PAY FOR IT; $6,000.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276290July 9, 2009
SERVICE BRAKES, HYDRAULIC
I HAVE A 2006 LINCOLN NAVIGATOR WITH 99,000 MILES ON IT. I NOTICED THAT THERE IS A RECALL FOR THE 2009 FOR AN INTERMITTENT BRAKE LIGHT FAILURE PROBLEM. I HAVE JUST BEGUN TO HAVE THIS SAME PROBLEM ON MY TRUCK. IF I LIGHTLY BRAKE NONE OF THE BRAKE LIGHTS WORK BUT IF I PUSH THE BRAKE PEDAL ALL THE WAY TO THE FLOOR THEY ALL THREE COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269985May 26, 2009
AIR BAGS
I BOUGHT MY ONE OWNER CARFAX INCIDENT FREE 2004 LINCOLN NAVIGATOR IN APRIL 2009 , IN MAY 2009 I WAS DRIVING DOWN THE HIGHWAY AND MY SIDE CURTAIN AIRBAGS DEPLOYED ALMOST CAUSING ME TO WRECK MY VEHICLE, THE TRUCK WAS TAKEN TO THE DEALER WHERE PURCHASED , AFTER WAITING OVER A WEEK THE TRUCK WAS RETURNED WITH NO EXPLANATION THE ONLY THING I WAS TOLD WAS THAT IT DID NOT FALL UNDER WARRANTY AND THEY WOULD NOT BE WILLING TO HELP. LEFT WITH NO OPTION, I AM DRIVING THE VEHICLE AS IS, I WAS NOT GIVEN ANY INFORMATION OR WARNINGS. WHILE DRIVING THE VEHICLE AGAIN ON 5/24 THE DRIVERS AIRBAG FIRED BUT DID NOT DEPLOY, AGAIN ALMOST CAUSING AN ACCIDENT. I AM CURRENTLY TAKING THE VEHICLE TO GET THE AIRBAGS TURNED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268443May 11, 2009
AIR BAGS:SIDE/WINDOW
WHILE DRIVING MY LINCOLN NAVIGATOR DOWN THE HIGHWAY MY SIDE AIRBAGS DEPLOYED ALMOST CAUSING AN ACCIDENT. I CONTACTED THE DEALER WHERE PURCHASED 2 MONTHS AGO, THEY CAME TO GET THE VEHICLE THAT DAY. AFTER KEEPING MY VEHICLE ABOUT A WEEK THEY CONTACTED ME AND STATED THEY WOULD NOT FIX THE PROBLEM , I RECEIVED THE TRUCK BACK TODAY WITH BOTH AIRBAGS HANGING DOWN AND THE WARNING LIGHT ON, MY HUSBAND AND I WERE TOLD WE ARE ON OUR OWN AND THEY WOULD NOT LOOK INTO THE PROBLEM, I DO NOT KNOW WHAT TO DO ABOUT THE PROBLEM, OR IF THE TRUCK WILL BE SAFE TO DRIVE NOW OR IF THE FRONT AIRBAGS MIGHT DEPLOY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264894April 10, 2009
SEAT BELTS
TL*THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE SEAT BELTS IN HER VEHICLE WOULD NOT RETRACT PROPERLY. THE FAILURE WAS MORE NOTICEABLE IN THE DRIVER'S SEAT BECAUSE IT WAS USED MORE FREQUENTLY; HOWEVER, THE PASSENGER SIDE SEAT BELT MALFUNCTIONED OCCASIONALLY. THE CONTACT WAS UNSURE IF THE REAR SEAT BELTS MALFUNCTIONED BECAUSE THEY WERE HARDLY USED. SHE DISCOVERED A TECHNICAL SERVICE BULLETIN, WHICH STATED THAT THE MANUFACTURER WOULD CORRECT THE ISSUE IN FUTURE MODELS. IN THE INTERIM, THEY WANTED TO CHARGE THE CONTACT $160 TO PLACE TEFLON TAPE IN THE RETRACTOR. SHE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED OF THE TSB AND TEFLON REMEDY. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER COULD NOT ASSIST. THE CURRENT MILEAGE WAS 43,066 AND FAILURE MILEAGE WAS APPROXIMATELY 35,000. UPDATED 5/7/09 *CN UPDATED 05/08/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263111March 26, 2009
ENGINE AND ENGINE COOLING
THE NUMBER THREE SPARK PLUG ON THE PASSENGER SIDE OF MY 2004 LINCOLN NAVIGATOR BLEW OUT. THE CAR HAS 72000 MILE ON IT AND IS EXCELLENT CONDITION. THIS IS DEFECT, THERE SHOULD BE MORE THREADS HOLDING THE SPARK PLUG IN PACE, THIS CAR USES ALUMINUM CYLINDER HEADS, THE MANUFACTURES DESIGN DID NOT PUT ENOUGH THREADS IN PLACE FOR ALUMINUM TO HOLD THE PLUG OVER THE USABLE LIFE OF THE CAR AND ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261115March 8, 2009
SUSPENSION
PROBLEM WITH THE AIR SUSPENSION ON VEHICLE. HAD IT REPLACE WITH LESS THAN 50 THOUSAND MILES ON VEHICLE, ADDED 12 THOUSAND MILES IN LESS THAN A YEAR AND THE AIR SUSPENSION IS OUT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260685March 4, 2009
SUSPENSION, EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. AFTER THE VEHICLE WAS PURCHASED, IT BEGAN TO FAIL. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIRS. ONE MONTH LATER, THE SUSPENSION FAILED. WHILE DRIVING AT AN UNKNOWN SPEED, THE TRAC INDICATOR ILLUMINATED AND THE CONTACT LOST CONTROL OF THE VEHICLE. SHE PULLED OVER AND HAD THE VEHICLE TOWED TO THE DEALER. THE VEHICLE WAS REPAIRED FOR FREE. AFTERWARDS, THE LOW BEAM HEADLIGHTS FAILED AND THE CONTACT REPLACED THEM WITH TWO BULB MECHANISMS. THE LOW BEAMS CONTINUED TO FAIL AND THE MECHANIC COULD NOT FIND ANY FAILURES. THE DEALER STATED THAT THE WIRING WAS NOT FAULTY, BUT THEY DISCOVERED THAT THE BALLETS IN THE LOW BEAMS WERE BLOWN OUT. THE PARTS WERE ORDERED AND REPLACED BY A MECHANIC. THE BULBS BLEW OUT AGAIN WITHIN A MONTH. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY KEPT IT OVERNIGHT TO REPAIR IT AGAIN. THROUGH ONLINE RESEARCH, THE CONTACT FOUND COMPLAINTS FOR FAILED BALLETS ON HIS MAKE AND MODEL VEHICLE. NO ONE HAS BEEN ABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251692December 13, 2008
ENGINE AND ENGINE COOLING
SPARK PLUGS EJECTED FROM CYLINDER HEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236202July 29, 2008
STRUCTURE, ENGINE AND ENGINE COOLING, EQUIPMENT
NOTICED THE AIR COMPRESSOR RAN ALL OF THE TIME FOR THE AIR RIDE SYSTEM. THE CAR WAS STILL IN WARRANTY TOOK IT TO FORD AND THEY SAID THEY HAD FIXED THE PROBLEM. 800 MILES OUT OF WARRANTY THE RIDE SIDE AIR SHOCK WENT BAD AND BURNED OUT THE COMPRESSOR. LOOKED UP OLD PAPER WORK AND COME TO FIND OUT THAT THEY HAS PUT ON A NOISE REDUCTION KIT ON THE COMPRESSOR. SO WE COULD NO LONGER HEAR IT RUN. CONTACT THE DEALERSHIP AS WELL AS CUSTOMER SERVICE AT LINCOLN. THEY TOLD US SORRY ABOUT YOUR LUCK IT IS OUT OF WARRANTY. TOOK IT TO A DIFFERENT DEALER AND THEY SAID THAT THE BAGS ON THE AIR RIDE SYSTEM WERE DRY ROTTED (THE TRUCK HAS 50,800 MILES. HE SAID THIS A COMMON PROBLEM WITH FORD AND LINCOLN. THEY REPLACE AT LEAST 8 SETS A WEEK. I HAD THE RIGHT SIDE FIXED, NEW COMPRESSOR. NOW 7 MONTHS LATER THE LEFT SIDE AS DONE THE SAME THING (55,000 MILES). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231952June 22, 2008
STRUCTURE:BODY
REAR TAILGATE PAINT IS BUBBLING. RESEARCH SHOWS THAT THIS IS COMMON FLAW ON FORD/LINCOLN VEHICLES FROM 2000-2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227111May 8, 2008
SUSPENSION:FRONT, EQUIPMENT
PROBLEM WITH AIR SUSPENSION ON VEHICLE. PLACED IN SHOP OVER 7 OR MORE TIMES PROBLEM STILL NOT RESOLVED. DEALERSHIP HAS REPLACED PARTS BUT STILL SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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