Lincoln Navigator Service Bulletins (2021)
146 manufacturer communications on file.
- August 31, 2021•Document ID: 10201056Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SSM 50073
- Date Added:
- September 4, 2021
- Manufacturer:
- FORD
SummaryWhen replacing the 6006 long block engine assembly in 2021 F150 vehicles equipped with a 2.7L or 3.5L EcoBoost or 3.5L PowerBoost with a vehicle build date on or after 19-July-2021 and 2021 Expedition/Navigator vehicles equipped with a 3.5L EcoBoost with a vehicle build date on or after 10-Feb-2021, the turbocharger bypass valve (9U465) and adapter (9V456) must also be replaced. For turbocharger bypass valve and adapter replacement procedures, refer to the Workshop Manual (WSM), Section 303-14.
Associated Products (3)Associated Documents - August 27, 2021•Document ID: 10201050Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 50067
- Date Added:
- September 4, 2021
- Manufacturer:
- FORD
SummarySome 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (12)Associated Documents - August 25, 2021•Document ID: 10201034Service Bulletin/Repair InstructionsSERVICE BRAKES, ELECTRIC:SOFTWARE/PROGRAMMING
- Mfr Comm. #:
- SSM 50064
- Date Added:
- September 4, 2021
- Manufacturer:
- LINCOLN
SummarySome 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
Associated Products (12)Associated Documents - August 25, 2021•Document ID: 10200829Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- TSB 21-2280
- Date Added:
- September 2, 2021
- Manufacturer:
- FORD
SummarySome 2018-2021 F-150 vehicles equipped with a 3.5L PowerBoost, 3.5L EcoBoost or 2.7L EcoBoost engine and some 2018-2021 Expedition and Navigator vehicles equipped with a 3.5L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P04F0 and/or P144C stored in the powertrain control module (PCM). This may be due to loose or partially connected evaporative emissions (EVAP) vapor lines.
Associated Products (3)Associated Documents - August 19, 2021•Document ID: 10201081Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- 21B47
- Date Added:
- September 5, 2021
- Manufacturer:
- LINCOLN
SummaryIn all of the affected vehicles, a one-speed transfer case was installed instead of the two-speed transfer case that was intended to be installed with the heavy duty trailer tow package. As a result, the Slow Climb drive mode and the Neutral Tow setting will not be available on the Instrument Panel Cluster (IPC) message center display. This will prohibit the vehicle from being flat-towed and may cause poor drivability in extreme off-road conditions.
Associated Products (1)Associated Documents - August 17, 2021•Document ID: 10201018Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY THERMAL:MANAGEMENT:SOFTWARE
- Mfr Comm. #:
- SSM 50048
- Date Added:
- September 4, 2021
- Manufacturer:
- LINCOLN
SummarySome 2020-2021 Corsair/Aviator/Navigator vehicles may have diagnostic trouble code (DTC) U3000:49 DTC stored in the remote function actuator (RFA) module preventing paring-connecting any phone as a key to the vehicle. If this DTC is detected during pre-delivery inspection (PDI) or while diagnosing phone as a key pare/connection issue, remove the RFA fuse or disconnect the battery terminals for minimum of 5 minutes then reinstall. Start a new FDRS session and verify that U3000:49 is no longer present. Ensure that phone as a key is enabled and a phone can be paired to the vehicle. If the concern is still present, follow normal diagnostics procedures in Workshop Manual (WSM), Section 419-01C.
Associated Products (3)Associated Documents - August 17, 2021•Document ID: 10201019Service Bulletin/Repair InstructionsPOWER TRAIN:MANUAL TRANSMISSION:INTERNAL:DOGS/SYNCHROS
- Mfr Comm. #:
- SSM 50049
- Date Added:
- September 4, 2021
- Manufacturer:
- FORD
SummarySome 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.
Associated Products (11)Associated Documents - August 17, 2021•Document ID: 10201015Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 50045
- Date Added:
- September 4, 2021
- Manufacturer:
- FORD
SummarySome 2018-2021 Ford/Lincoln vehicles equipped with a wireless charging pad may exhibit an inoperative charging pad, slow charging, a notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen is not showing. This may be due to the customer's phone if they are using an iPhone 12. Vehicles equipped with a wireless charging pad are designed to charge best with phones that follow the Qi standard. The iPhone 12 hardware currently does not follow the Qi standard for wireless charging. This may make it difficult for Ford and Lincoln vehicles to wirelessly charge this specific phone. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using an iPhone 12, verify the wireless charging pad works with a Qi certified phone prior to any part replacements.
Associated Products (12)Associated Documents - August 16, 2021•Document ID: 10201013Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 50039
- Date Added:
- September 4, 2021
- Manufacturer:
- FORD
SummarySome 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
Associated Products (15)Associated Documents - August 10, 2021•Document ID: 10200743Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- TSB 21-2263
- Date Added:
- September 2, 2021
- Manufacturer:
- LINCOLN
SummarySome 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
Associated Products (11)Associated Documents - August 6, 2021•Document ID: 10200995Service Bulletin/Repair InstructionsVISIBILITY; EQUIPMENT; VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
- Mfr Comm. #:
- SSM 50015
- Date Added:
- September 4, 2021
- Manufacturer:
- FORD
SummarySome 2020-2021 Ford and Lincoln vehicles are equipped with an anti-fogging feature known as enhanced windshield anti fogging strategy (EWAFS). This feature automatically adjusts airflow in the cabin to prevent the windshield from fogging up and may be perceived by customers as irregular climate control functionality. To reduce fogging, the EWAFS functions include: the air condition (A/C) button may turn on and off automatically, recirculated air may turn off automatically in all air modes except MAX A/C, recirculated air may also turn on and off automatically in various airflow modes in order to improve heating or cooling efficiency, and in auto climate control, high humidity conditions may automatically engage A/C compressor, increase blower motor speed and/or direct more air to windshield. Continue to monitor the Workshop Manual (WSM) for EWAFS updates.
Associated Products (9)Associated Documents - July 22, 2021•Document ID: 10199535Service Bulletin/Repair InstructionsSEATS
- Mfr Comm. #:
- TSB 21-2235
- Date Added:
- August 2, 2021
- Manufacturer:
- LINCOLN
SummarySome 2017-2020 Continental, 2018-2021 Navigator vehicles may experience seat pan looseness, lateral movement, and/or clunk/thump noise on turns. To correct the condition, follow the Service Procedure steps to install an isolator onto the front cross tube on both front seat tracks.
Associated Products (1)Associated Documents - July 21, 2021•Document ID: 10199511Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 49968
- Date Added:
- August 2, 2021
- Manufacturer:
- LINCOLN
SummarySome 2020-2021 Corsair/Nautilus/Navigator/Aviator, 2021 F-150/Mustang Mach-E vehicles equipped with Phone-as-a-Key may have diagnostic trouble code(s) (DTC) U200D:15, U200E:15, U200F:15, B15**:31, B15**:49 and/or B15A5:56 stored in the remote function actuator (RFA) module. If any of these DTCs are detected during normal diagnostics, clear the DTCs, reflash RFA to the latest software level and start a new Ford Diagnosis and Repair System (FDRS) session. Verify that DTCs are no longer present. If only the B15**:31, B15**:57 and/or B15A5:56 DTC(s) returns in the RFA after a self test, follow normal Workshop Manual (WSM) diagnostics, Section 419-01C.
Associated Products (4)Associated Documents - June 28, 2021•Document ID: 10198658Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 49914
- Date Added:
- July 2, 2021
- Manufacturer:
- FORD
SummarySome 2015-2021 Edge, 2016-2018 MKX, 2019-2021 Nautilus, 2018-2021 Expedition/Navigator, and 2020-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (7)Associated Documents - June 14, 2021•Document ID: 10198640Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSM 49885
- Date Added:
- July 2, 2021
- Manufacturer:
- FORD
SummarySome 2019-2021 Ford and Lincoln vehicles may exhibit an intermittent audio echo/robotic voice heard during a bluetooth phone call by the person that is not in the vehicle. Using Apple CarPlay and Android Auto instead of Bluetooth can help alleviate the concern. Also turning on, then off, the privacy setting in the SYNC touchscreen can temporarily alleviate the concern. Engineering is currently investigating this concern and will be releasing a service fix in early July 2021. Let the customer know they can continue to drive the vehicle and schedule service appointments for customers once the repair becomes available. Monitor OASIS for updates.
Associated Products (9)Associated Documents - June 8, 2021•Document ID: 10198636Service Bulletin/Repair InstructionsEXTERIOR LIGHTING
- Mfr Comm. #:
- SSM 49871
- Date Added:
- July 2, 2021
- Manufacturer:
- LINCOLN
SummarySome 2020-2021 Navigator Black Label vehicles may exhibit a light scratching or haziness on the headlamps and taillamps after removing the transport protective covering on the vehicle. To correct this condition, polish the affected areas using a microfiber fabric, foam pad (3M-02648 model R-0297), clear coat polisher (3M-51056) and a power tool buffer (3M-28333). Do not attempt to replace the headlamps/taillamps before applying the polishing procedure.
Associated Products (1)Associated Documents - May 24, 2021•Document ID: 10194428Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; POWER TRAIN:AUTOMATIC TRANSMISSION
- Mfr Comm. #:
- SSM 49821
- Date Added:
- June 1, 2021
- Manufacturer:
- FORD
SummarySome 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (12)Associated Documents - May 24, 2021•Document ID: 10194425Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 49820
- Date Added:
- June 1, 2021
- Manufacturer:
- FORD
SummarySome 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.
Associated Products (11)Associated Documents - May 13, 2021•Document ID: 10194433Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB 21-2150
- Date Added:
- June 3, 2021
- Manufacturer:
- FORD
SummarySome 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
Associated Products (11)Associated Documents - May 12, 2021•Document ID: 10194413Service Bulletin/Repair InstructionsCOMMUNICATION:MANUFACTURER TELEMATICS; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 49795
- Date Added:
- June 1, 2021
- Manufacturer:
- FORD
SummarySome 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
Associated Products (11)Associated Documents