Lincoln Aviator Complaints (2022)

64 consumer complaints on file.

#11582338April 11, 2024
BACK OVER PREVENTION
The contact owns a 2022 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while the vehicle was reversing at approximately 3 MPH, the back-over prevention camera screen turned blue. The contact stated that the failure was intermittent however, after turning off and restarting the vehicle on several occasions the vehicle regained normal functionality. The failure mileage was 8,530. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545266September 18, 2023
STRUCTURE
The contact owns a 2022 Lincoln Aviator. The contact stated that there was an unusual sound of water running from the roof of the vehicle. The contact stated that the sound was similar gushing water. The contact also stated that when the air condition was turned on, there was a moldy odor coming through the vents. The vehicle was taken to the dealer. The failure was diagnosed with an engineering error during manufacturing. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541945August 31, 2023
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2022 Lincoln Aviator. The contact stated while having a routine tire rotation at the dealer, the mechanic stated that the lug nuts were swollen. The contact was informed that the tire rotation could not be performed and there was no recall repair for the failure. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided, and the contact was referred to the NHTSA Hotline. The failure mileage was 25,147.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538932August 16, 2023
POWER TRAIN, ENGINE
When vehicle is put into park, you can hear the transmission slam into place as well as feel the car jolt. When vehicle is in park and moved to reverse, the car will delay and then throw into gear moving backwards causing a jolt and increased speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538929August 16, 2023
STRUCTURE:BODY
Vehicle had roof leak which resulted in visible water stains on roof liner, issue persists with now having rust stains on liner from the same area the roof leak was occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528933June 26, 2023
STRUCTURE:BODY
While driving down GA 140 near Waleska, GA, I hit a bump in the highway and the hood popped open. It stopped at first catch and I was able to stop before hood came all the way up. Was able to open hood completely and relatch successfully. No further incident's but it was very stressful to get the vehicle stopped and correct the problem before the hood opened beyond the first latch and would have come up and stopped my view of the highway which had a lot of traffic. This is only incident I have had with hood popping open by itself just by hitting a bump in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526116June 8, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, UNKNOWN OR OTHER
The display on our 2022 Lincoln Aviator failed, again. It had been repaired by the dealer with a new rear camera. It failed to show the backup view, again, and also that display shows the controls for defrost and other safety features. It was a rainy day, so, we were without a display screen showing the backup camera AND could not turn on our defroster as it is located on that dark screen, also. Our windows fogged due to no defroster, and, we had no back up camera view to show traffic behind us. We called the dealer and, they said wait for a recall, as one on the software is in the making right now. There was no warning that this would happen. after driving the vehicle and parking and restarting it, the display lit up again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525404June 5, 2023
EXTERIOR LIGHTING
When starting the car at night, the center display will run at full daytime brightness until the driver manually presses one of the up/down display/interior brightness control buttons. Once pressed, the system "realizes" that it's night time and adjusts accordingly. Having the display at full brightness at night is a safety hazard for drivers unaware that you can use the brightness control buttons as a workaround. My local dealership says this is "normal" behavior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515102April 3, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
After dealer did 3 software updates for recalls I experienced 2 safety issues: 1) Wiper blades now do not recline to the proper position. Right blade goes down past windshield & hits the plastic piece making an extremely loud whack. Left blade does not lower to proper position & obstructs the lower view of windshield & the washer on left blade no longer works. 2) More concerning is while driving in reverse (in rain & dark), the car came to a complete & sudden halt practically giving me whiplash & making an extremely loud crash sound. Car came to such a hard & sudden stop I thought I had hit a wall even though there was 1) No warning light displayed or sound to indicate an obstruction or pending crash 2) Nothing displayed on rear camera. Got out to see what I hit & why car stopped but found nothing wrong. Proceeded to continue backing up & it happened again. The car went about 3’ more then same thing happened. Then another 3’ it happened a 3rd time. It jolted my neck 3 times leaving me in pain. This incident was extremely frightening given I’m a handicapped driver & could have been stranded somewhere alone unable to drive the car at all. I suspect these 2 safety issues are related to Lincoln’s recall remedy & software updates as nothing else was done on my vehicle during my recent service other than replacing the front grill emblem.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11505816February 6, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
camera did not detect parked vehicle when backing out of driveway no warning before collision with parked vehicle
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11485965September 23, 2022
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
Brakes failed, car crashed, imminent crash warning system did not come on and air bags did not deploy in direct frontal crash.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11482686September 2, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I had several instances and two minor collisions now where the back up camera glitches as well as the warning alert. I’ve come close to hitting object only to stop just in time, however in these two collisions I was I situations where I needed to maneuver faster and needed accurate guidance. I dont recall the screen ever showing up until after the collisions and the louder long warning tone went off right at or just after impact. Both times have cause damage to my car. I’ve never had issues with minor self involved car accidents. My driving record is clean. Reading about the back up camera recalls for the 20 and 21 models sound like what is happening with my car but also with the alert system. There are glitches keeping this safety feature from meeting much needed driving assurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477249August 2, 2022
AIR BAGS
On 6/9/22 I ran off the road and down a ravine. I hit a large tree head on and hit some smaller trees on the right side of the vehicle. After the head on collision with the large tree, it broke the frame in two places. The car had severe damage on the front and right side as you will notice in the pictures I am sending. No airbags deployed during this collision. I was shocked that none of them deployed after such a hard impact with the front of the car and the right side. The local police and fire department that arrived on the scene were very concerned that the air bags didn’t deploy. The towing company and body shop owner was also very concerned that the airbags didn’t deploy after he examined the car after the accident. I just want everyone to be aware of this safety feature that failed me after I paid $70k for a car with five star safety ratings.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11467597June 5, 2022
SUSPENSION, SUSPENSION:FRONT:MACPHERSON STRUT
I ran over a pothole in NYC at approx 10 mph. The air suspension light came on and a warning message for service and to not driver over 35MPH. I brought the vehicle to the dealership and was told they needed to replace the full suspension system and two front struts. Vehicle has been waiting for parts for over a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467007June 1, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The vehicle back up camera and computer screen went totally dark and would not come back on, so that when I backed out of the garage, I could not see on the rear side of the vehicle, as to any pedestrians walking across my driveway , beside nor behind my vehicle. I drove the vehicle back into the garage and ran my errand in our other car. When I came back from the errand, I tried to get the screen up again, by starting the car, and the HOME page came on the screen, and when I put the vehicle in reverse, it once again, showed the rear view of the driveway and cross way, to see that there was no pedestrian behind me; putting any neighbor child who ran across my drive while the garage walls blocked them from my view, in danger. After that one instance, it hasn't done it since. Today, while in shop for routine maintenance, I mentioned it to the Service Advisor. He said "There's a recall out on that, " I said ,"will you fix it today while I'm here?" He said , "yes'. At home, upon reviewing paperwork ,about what was done, no mention of fixing the recall, nor seeing why the camera screen went dark, was made. So, I called the Dealer and was told "There is no outstanding recall on your vehicle" They have told me I may make an appointment to leave my car at least a day for them to diagnose the problem. There was no warning , before the backup screen on my dash went totally dark. This was one time and, on May 27, 2022. Our vehicle barely has 1000 miles on it. We bought it new in January, 2022. Since the Dealership did not write down my complaint, I decided to give you a written statement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463058May 2, 2022
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
4/19/22 Staten Island NY. As I was getting off of the Hylan Blvd exit from the SI Expressway traveling toward NJ, I made a left turn. While the wheel was turned the power steering failed, locking up the steering wheel. These alerts came on the dashboard: Hill Start Assist Warning, Service Steering, Pre-Collision Assist Not Available. The car was towed to Dana Ford and the technician says that a high voltage fuse burned out. They also stated that they wanted to find the cause for the fuse to burn out before replacing it. This was two weeks ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462333April 26, 2022
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
I have had multiple CHECK ENGINE LIGHT issues where the description is "MALFUNCTION INDICATOR LAMP - REGULATORY" and the detailed description is a problem with THE EVAPORATIVE EMISSION SYSTEM (EVAP). My cell phone app says fuel vapors are being detected. Three separate times, this check engine light has come on. Three separate times I've brought the vehicle to the dealership. My car only has about 2577 miles on it. It came back from the dealer on Monday -- and today, Tuesday, the check engine light is back on for the 4th time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460520April 12, 2022
ENGINE
CONSTITUENT WRITES REGARDING VEHICLE STALLING ON THEIR 2022 LINCOLN AVIATOR. This is brand new vehicle with 3,000+ miles on it. The first day owned it, around 12-21, the vehicle would not go into drive. A warning message appeared that said 'high-voltage battery warning", "The hybrid powertrain system has detected a fault". It would also flash "Full Accessory Power Active". After some internet searches I found a thread in ford that said "let the car sit for 20mins and it will restart". https://www.mustangecoboost.net/threads/i-think-i-figure-out-how-to-fix-the-full-accessory-power-active.22706/#:~:text=It%20means%20you%20have%20full,press%20the%20start%20button%20again. I did that and vehicle restarted. I made an appt with my local Lincoln dealer, Bill Collins Lincoln, and they inspected the car on 1-18 thru 1-21. They did not find anything wrong with it but did find the codes. They stated they thought the battery was dead. This was impossible due to the fact I drove the car 500 miles from Alabama to KY on 12-21. Today, 2-2-22, my wife was driving home from work and the car shut off on the interstate. When I say shut off, I mean it died at 65mph. She tried to press the accelerator and the car just continued to de-accelerate. The check engine light popped up and said "Stop Safely Now". Luckily, my wife was able pull off the interstate without causing an accident. Once stopped, she turned the vehicle off and tried to restarted it. It popped the same message about "full accessory power" and the car wouldn't start. She tried the push button start to no avail, tried the remote start to no avail. Finally she used her "phone as a key" and it started. She was able to drive home. I have called Lincoln and made them aware of the issues. They have asked for me to bring the car in immediately. I informed them I would be filing a complaint here as well. This car is a $85,000 death trap. Lincoln needs to take this very seriously and an investigation needs to open to find out why this vehicle is behaving like this. It is n
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460038April 7, 2022
EQUIPMENT:ELECTRICAL:INFOTAINMENT
the main "Sync" dashboard screen, 3 different times within 2 weeks, after warm engine was re-started, the screen was looking like video was completely out of "sync" of "vertical hold", mostly vertical, in sections, making the screen unuseable: the vertical image was rolling in the vertical axis. After several to many minutes of driving & re-starting the secreen went back to "normal".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459775April 5, 2022
ENGINE
On 5 separate occasions my car has given me a warning saying "Stop Safely Now." When I begin to slow down, the car looses all power and I have to coast to a stop somewhere. The first time the car started back up and I was able to drive it again, the following 4 times it had to be towed. Each time I was stranded on the side of the road - once literally on the road because I was unable to get onto the berm because of high snow drifts and the car just stopped, which was a huge safety issue. Each time this has happened it has taken approximately 3 hours for a Lincoln approved tow truck to come and get the vehicle leaving me stranded in the freezing cold with multiple children and no heat in my vehicle. My speed has varied each time this has happened. One time I was in park, another time I was doing 60+MPH and the others were in-between these speeds. I have multiple videos of what happens and have provided them to Lincoln. Lincoln has replaced the battery and also the Powertrain Control Module and nether of these have corrected the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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