Kia Telluride Complaints (2021)

374 consumer complaints on file.

#11635241January 10, 2025
ELECTRICAL SYSTEM
My infotainment/navigation system has failed before the 4 year anniversary of my car 1/13/21. The screen freezes with larger vertical magenta colored blocks in the foreground with an olive green and brown background. Sometimes the screen is completely black. The color on the screen often oscillates between blue and regular functionality. When the system temporarily worked, I updated the software. Yet updating the software did not correct the chronic, safety issues with the screen. This very flawed Kia Telluride 2021 infotainment system presents a real safety hazard to every driver who has purchased this car. Today I am in Capitol Kia replacing a 3 year old infotainment system on my own dime. I counted there should be a class action suit and a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634123January 4, 2025
STRUCTURE:BODY
In November 2024, the sunroof mechanism failed in a crooked, partially open position and would no longer move. The motor operated, but there was a grinding noise and no movement of the sunroof. I had to return from North Carolina to Alabama in the rain with a partially open sunroof. The service department at Bramlett Kia in Decatur, Alabama, confirmed the sunroof mechanism has to be replaced. The service technician said the electrical cable to the sunroof was caught in the mechanism. Parts were ordered and took several weeks to be shipped. The sunroof is to be repaired next week. This is obviously a defective design and could lead to safety issues if the sunroof were to become detached while the vehicle is moving. My sunroof has stayed in place but the mechanism is bent on both sides and loose in one corner. I don't know if the sunroof is still being held safely by the mechanism. Parts invoice ($2907) is attached. Labor is estimated at $1000 but I do not yet have the invoice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633204December 30, 2024
ELECTRICAL SYSTEM, ENGINE
My engine started jerking when stopped. Then the electrical started acting up, like the windows wouldn't roll back up. Then the engine just shut off while I was driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633021December 30, 2024
BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM
Anytime going through the car wash the front and back parking sensors don’t work and gives an error. It is now permanently stuck with this error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631249December 17, 2024
UNKNOWN OR OTHER
Opened the sunroof today for the first time in over a year. The sunroof opened with no problem. Tried to close sunroof, and it will not close all the way. Tried multiple times to open and close without success.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631234December 17, 2024
STRUCTURE:BODY
Sunroof has got jammed in open position. You have issued a statement on this now Kia will not manufacture the parts to the roof (backorder really) and wants to charge you $5000 to put a whole new roof on -
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631053December 16, 2024
ENGINE
Engine oil pan gasket and oil filter housing have failed shy of couple hundred miles of manufacturer warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629753December 9, 2024
POWER TRAIN
Vehicle surges when at a stop. Normally RPM run about 500, when the vehicle surges the RPM's jump without notice to 1000 or more and the car acts like a race horse wanting to get out of the gate. Heavy pressure on the brake is needed at all times when stopped at a light, for a turn, at a stop sign. This started around 82K miles and was reported to the dealership. Dealership could duplicate issue and no codes were thrown. Again reported at 89.5K, 91.6K, 99.6K, 103.5K with same response from dealership. Contacted KIA and received a case number in case the issue is a warranted situation and is uncovered after 100K mile warranty expires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629411December 7, 2024
UNKNOWN OR OTHER
The pearl white paint on my vehicle started to delaminate (confirmed by Wallace Kia Collision center). It started at approximately 24,000 miles, approximately 9 months past Kia's 3 year paint warranty. This is a known issue with the paint - pearl white, with many manufacturers affected. Kia, thus far, has refused to cover the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626120November 19, 2024
STRUCTURE:BODY
Vehicle sunroof has become stuck in it’s tilted open position. The spoiler at the front has detached. Since the sunroof cannot close, if there is a wind, hitting the car, the sunroof can’t detach from the car at this point, and fly into another car. This issue has been reported with the numerous Kia telluride’s as seen on the Internet. It is not nearly anesthetic problem. It is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625313November 14, 2024
ENGINE
I am the original owner of our 2021 Kia Telluride and we follow the manufacturers recommendations and ensure our oil is changed every ~10K miles. Our Kia was recently serviced at Nationwide Kia in Timonium Maryland in April 2024 and had the oil changed. As I was driving today, [XXX] the Oil Pressure Warning Light came on. When I pulled over, I checked the dipstick and it was below the low level. I immediately put in 5 quarts of oil and the light remains on. I contacted Kia and will be taking the car in for them to assess; however, I am urging that a recall for this issue is addressed. This is a common problem that others are having as well. This could have caused significant issues as I work in the inner city of Baltimore and breaking down would not be a good thing for a [XXX] Please ensure Kia does the right thing and issues a recall for this issue. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624788November 12, 2024
UNKNOWN OR OTHER
While driving, opened sunroof and it got off track and exploded the sunroof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622530October 29, 2024
UNKNOWN OR OTHER
Sunroof Deflecter broke. The small side arms plastic snapped on both sides. Sunroof won’t close flush.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620480October 17, 2024
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sunroof/moonroof will no longer close. It is stuck in the open position and this will cause water to enter the cabin if it rains. The vehicle was examined by the dealer and they confirmed that a component is fault and will need to be replaced. No warning lamps or additional symptoms were noticed prior to the sunroof malfunctioning. The vehicle only has 44,100 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619988October 15, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
Was opening the sunroof and heard a popping sound. Wind deflector arm broke and now the sunroof will not close all the way leaving the risk of interior of car getting wet and creating mold since I live in an already humid climate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619412October 11, 2024
UNKNOWN OR OTHER
I have it so the doors do not automatically unlock when I arrive somewhere. When I arrive at a destination and put the car in park, the people in the backseat cannot pull the handle to get out. If the child safety lock (which is a button on the door handle with the window and lock buttons) is ON, the back windows and the door latches do NOT work. If the child safety lock is OFF, the windows work but the door still cannot be opened using the latch. This seems like a safety issue to me, since most people will reach for the latch in an emergency, but they can't get out. I have to push the unlock button form the driver door. If it is pushed on the front passenger door, it will not unlock the back doors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618156October 4, 2024
POWER TRAIN
I was driving and stopped in the center lane and the SUV would not move. I was left in an unsafe position. I was there about 10-15 min and got pushed out of the road. I turned the suv off and on a few times with no difference in response. I let the suv sit there about another 5 min and was able to move the suv and the problem has not occured today but it does seem to be shifting a little hard and have noted that recently. I saw something online about NHTSA ID numbers 11425571 and 11354498. that might be relivent but I was trying to to find more information on those.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617963October 3, 2024
SEAT BELTS
After sunroof repair seatbelt no longer functioning. Track seemed stuck so unable to retract seatbelt. Dealer said they had to take seatbelt apart for sunroof install and they didn’t put it back correctly. Took 2 days for repairs to be completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617960October 3, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sunroof track broken, causing it unable to be closed. Dealer covered with tape until parts able to be ordered approx. 5 days later. Tape flew off while driving on highway with potential for an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617430October 1, 2024
UNKNOWN OR OTHER
Sunroof is stuck open. Some plastic has broken off inside the track while simply opening the sunroof. It cannot be closed. The dealer said 'sorry we can't close it. For $4,000 we can replace the entire sunroof". This is a safety issue. I have seen on other forums this happening a lot with this model. The glass can shatter, it can fly off the tracks. This is clearly a mfg issue and not an user issue. It should be recalled or at the very least warrantied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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