Kia Soul Complaints (2016)

825 consumer complaints on file.

#11268112October 12, 2019
ENGINE
I WAS DRIVING MY VEHICLE ON THE INTERSTATE (I-90 WB) ON 10/11/2019 AT APPROX 70 MPH. MY ENGINE STARTED TO LOSE POWER THEN I SAW SMOKE COMING FROM UNDER MY HOOD. I IMMEDIATELY PULLED OFF THE INTERSTATE AND CHECKED UNDER THE HOOD. MY ENGINE WAS ON FIRE AND EVENTUALLY, THE VEHICLE WENT INTO FLAMES. THE CAR WAS DESTROYED BY THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11267934October 11, 2019
FUEL/PROPULSION SYSTEM
RECENTLY, I HAVE BEEN EXPERIENCING PROBLEMS WITH MY PUMPING GAS INTO MY CAR. EVERY TIME I ATTEMPT TO PUT GAS IN, IT OVERFLOWS AS IF IT IS FULL, BUT IT'S NOT. THE GAS CAP NO LONGER CLICKS WHEN ATTEMPTING TO CLOSE. I CAN ONLY PUT IN NO MORE THAN $5 INTO MY TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265773October 2, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG FUEL ODOR INSIDE AND OUTSIDE THE VEHICLE FOR OVER TWO MONTHS. ALSO, WHILE FUELING THE VEHICLE, FUEL SPILLED ONTO THE GROUND. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255080September 12, 2019
ENGINE
DAMAGED ENGINE DUE TO OIL SYSTEM ISSUE. DEALERSHIP SERVICED EVER SINCE PURCHASE. DURING THE FIRST MILE OF THE LAST DRIVE A ENGINE NOISE BEGAN. THE VEHICLE WAS IMMEDIATELY STOPPED AND ENGINE SHUT OFF. UPON FURTHER INSPECTION, THE OIL SHOWED LOW AND IT IS BELIEVED THAT THE ENGINE SPUN A BEARING. CAR DOES NOT HAVE ANY LEAKS, NO BURNING OIL OUT OF THE EXHAUST.THE VEHICLE IS WITHIN OIL CHANGE FACTORY RECOMMENDATION AND ONLY 65 THOUSAND MILES ON MOTOR. VEHICLE SPEED WAS 25 MPH ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244760August 18, 2019
ENGINE
THE CARS ENGINE STALLED WILL DRIVING. CAR HAS OIL. NOT OIL RELATED. NOT SURE WHY ENGINE IS GONE. I HAVE TO REPLACE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243669August 13, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
3/19/2019 VEHICLE WAS TAKEN IN FOR LOSS OF POWER, WAS TOLD CATALYTIC CONVERTOR NEEDED REPLACING, IT WAS REPLACED AND VEHICLE WAS FIXED 8/5/2019 VEHICLE WAS TAKEN IN FOR LOSS OF POWER AND SHIFTING, WAS TOLD CATALYTIC CONVERTOR NEEDED REPLACING. THERE ARE RECALLS ON 1.6 ENGINE BUT NOT 2.0 ENGINE, AS I WAS TOLD, SO 4.5 MONTHS LATER I AN HAVING TO REPLACE THE CONVERTOR AGAIN. SPOKE W/KIA SEEMS TO BE A RUN AROUND, KEEP TELLING ME IT TAKE 2 - 3 BUS DAYS, AS OF THIS ITS BEEN 6 DAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243417August 12, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ON 8/4/19 I WAS HEADING TO WORK WHEN MY CAR DECIDED NOT TO GO ANYMORE. I WAS AT AN INTERSECTION MAKING A LEFT TURN WHEN ALL OF A SUDDEN MY CAR DID NOT WANT TO ACCELERATE. I COULD NOT GET PASSED 3000 RPMS. FELT THE ENGINE REV UP BUT WOULD ONLY GO 30 MPH. AT FIRST I THOUGHT IT WAS ME, BECAUSE THE WHOLE RIDE EVERYTHING WAS SMOOTH SAILING AND THEN THIS HAPPEND OUT OF NOWHERE. SO I GAVE IT A LITTLE MORE GAS AND COULD FEEL THE ENGINE STRUGGLING. I CAME TO THE NEXT RED LIGHT AND WHEN I STARTED TO GIVE GAS IT JUST JERKED AND I ROLLED INTO THE NEAREST GAS STATION. IMMEDIATELY SHUT THE CAR OFF AND CHECKED THE OIL. BECAUSE AS I ACCELERATED AT THE NEXT LIGHT ONCE GREEN THE OIL LIGHT CAME ON AND KEPT BLINKING. I JUST CHANGED IT TWO MONTHS AGO! THERE WAS NO SMOKE OR BURNING SMELL. NO OIL UNDER CAR OR ANY OTHER FLUID. I HAD TO HAVE CAR TOWED HOME, LATE TO WORK BECAUSE I GOT A RIDE IN. CALLED THE DEALERSHIP AND THEY WANTED TO CHARGE ME 6 TO 8 THOUSAND FOR A NEW ENGINE ONCE DIAGNOSED. MY CAR IS OUT OF WARRANTY. THERE ARE 79,000 MILES ON IT. I HAVE BEEN READING ARTICLES ABOUT THE SAME THING HAPPENING TO ME. THERE IS A RECALL FOR THE EXACT SAME ISSUES BUT FOR A 1.6L. MINE IS A 2.0. WHY ISN'T THE MANUFACTURER TAKING ANY INITIATIVE TO LOOK INTO MY SIZE ENGINE WHEN I'M HAVING THE SAME PROBLEMS. I DONT HAVE 6 TO 8 THOUSAND FOR THIS. PLEASE INVESTIGATE. PLEASE TELL ME I HAVE SOME SORT OF CHANCE OF GETTING ANYTHING FIXED AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242856August 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS BURNING AN EXCESSIVE AMOUNT OF OIL. THE CONTACT CHECKED THE OIL AND NOTICED THAT THE DIPSTICK WAS DRY; HOWEVER, THE OIL WAS DARK AFTER IT WAS CHANGED. IN ADDITION, THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MATTHEWS AUTO GROUP (3721 VESTAL RD D, VESTAL, NY 13850, (607) 584-5354) WHERE AN OIL CONSUMPTION TEST WAS PERFORMED. IT WAS DETERMINED THAT THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL, BUT THERE WERE NO VISIBLE LEAKS. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240785July 31, 2019
ENGINE
THE KIA SOUL 1.6 ENGINE HAS BEEN RECALLED DUE TO OIL CONSUMPTION RELATED TO EXCESSIVE CATALYTIC CONVERTER HEAT. I SUBMIT TO YOU THAT THE INVESTIGATION NEEDS TO BE EXPANDED TO INCLUDE THE 2.0 ENGINE. I BELIEVE SPECIFICALLY RELATED TO THE SPECIAL EDITION CARS THAT HAVE THE LARGER SIZED WHEELS STANDARD WHEEL IS 16" THESE COME WITH 18" AND I BELIEVE THAT THESE VEHICLES ARE SUBJECT TO THE SAME ISSUE AS THE 1.6 DUE TO THE ENGINE WORKING HARDER TO PROVIDE POWER TO RUN THE 18" WHEELS. I HAVE SO FAR SUFFERED EXTREME OIL LOSS ON 4 OCCASIONS. THEY HAVE DONE OIL CONSUMPTION TESTS AND REQUIRED ME TO BRING MY VEHICLE IN AT MY INCONVENIENCE A GREAT NUMBER OF TIMES. WITH ONE TIME HAVING TH OIL DOWN BY 1 QUART. BUT OUTSIDE OF THIS I HAVE HAD IT GO DOWN ON ME OUTSIDE OF THESE TESTS ON THOSE 4 OCCASIONS SO THAT THE DIP STICK BARELY HAD OIL ON IT AND MY ENGINE WAS TAPPING. ONLY ONCE DID THE CHECK ENGINE LIGHT COME ON AND STAY ON AND ANOTHER TIME I HAPPENED TO SEE IT BLINK ONCE. THIS EXTREME OIL LOSS ON THESE SPECIAL EDITION 2.0 VEHICLES WILL LEAD TO THE SAME ISSUES AS EXPERIENCED ON THE 1.6 ENGINE. AND SO FAR AS I AM CONCERNED I AM NOW PAYING MONTHLY PAYMENTS ON A VEHICLE THAT MUST HAVE INTERNAL DAMAGE AS A RESULT OF THIS MANUFACTURING ERROR. PLEASE CONSIDER FURTHER REVIEW OF THESE VEHICLES AS THEY RELATE TO THE 2.0 ENGINE AND SPECIAL EDITIONS WITH LARGER WHEELS. IF YOU WOULD LIKE I DO HAVE A VIDEO OF THE OIL LEVEL ON MY DIPSTICK FROM THIS PAST SATURDAY THAT I CAN ALSO SEND. PLEASE BELIEVE ME THIS IS A RECURRING DANGEROUS SITUATION THAT IS BEING OVERLOOKED> I HAVE A 2010 KIA SOUL WHICH DOES NTO HAVE THE NEW TECHNOLOGY AND IVE HAD NO ISSUES WITH THAT CAR AND IT HAS ABOUT 150K MILES. I ALSO RUN A SCION XB THAT I HAVE MAINTAINED AND IT HAS OVER 220K MILES. MY CARS ARE CARED FOR AND IVE NEVER SEEN ANYTHING LIKE THIS BEFORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234348July 24, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE STARTING THE VEHICLE, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE CONTACT CHECKED THE OIL AND NOTICED AN OIL LEAK. IN ADDITION, FUMES ENTERED THE CABIN OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233756July 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING APPROXIMATELY 30 MPH, A KNOCKING SOUND EMERGED FROM THE ENGINE COMPARTMENT AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE ENGINE FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233947July 22, 2019
UNKNOWN OR OTHER
MY KIA SOUL WAS SOLD TO ME WITHOUT ALERTING ME TO A SAFETY RECALL. A MANAGER AT MY LOCAL DEALERSHIP SAID THEY'VE KNOWN ABOUT THE RECALL FOR "SOME TIME" NOW. THEY CAN'T GET MY CAR IN TO BE SERVICED AND WILL NOT PROVIDE A LOANER. ALTHOUGH NHTSA WARNS THE SPECIFIC HARM TO THE CATALYTIC CONVERTER, ENGINE, PISTONS AND POSSIBLY HARM TO MYSELF AND OTHERS I HAVE BEEN TOLD TO CONTINUE DRIVING IT. I DO NOT WANT TO DRIVE IT BECAUSE OF THE WARNING AND THEY CONTINUE TELLING ME TO JUST DRIVE IT UNTIL THEY CAN GET IT IN. I FEEL LIKE THIS DEALERSHIP IS NOT CONCERNED WITH SAFETY OF MYSELF AND ANYONE ELSE WHO MAY BE IN THE CAR. NHTSA HAS SAID ON THEIR WEBSITE THAT KIA NOTIFIED "THEM" SO WHY AREN'T THEY HELPING THEIR CUSTOMERS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231964July 15, 2019
ENGINE
(MN) ENGINE THREW A ROD AT 80,000 MILES. I WAS TOLD BY A MECHANIC WHO PERFORMED A DIAGNOSTIC READING THAT THE KNOCK SENSOR (PO...26) WAS FAULTED AND THAT THERE WAS A RECALL FOR AN ENGINE ISSUE, THEREFORE I SHOULD LOOK INTO IT TO SEE IF THIS VEHICLE WAS INCLUDED. UPON READING ARTICLES AND COMPLAINTS THE EXACT ISSUE THAT HAPPENED WITH MY 2016 KIA SOUL IS WHAT IS DESCRIBED, HOWEVER, MY VIN # DOES NOT SEEM TO FALL WITHIN THE PRODUCTION OF THIS BUT I DON'T THINK THIS IS ACCURATE, THE ISSUE DEFINITELY SEEMS RELATIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230019July 8, 2019
ENGINE
DRIVING HOME NORMALLY, ENGINE KNOCK LOUDLY, LOST OF POWER, BARLEY MADE IT HOME. OIL LIGHT CAME ON IN WHEN I WAS CHECKING ENGINE. NO OIL, JUST HAD A OIL CHANGE MONTH AGO. NO LEAKAGE, NO SMOKE FROM TAIL PIKE. OIL PRESSURE LIGHT NEVER CAME ON UNTIL IT'S OUT. I READ 10 POST THAT IS THE SAME AS WHAT HAPPEN TO ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11229874July 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
DRIVER SEAT GIVING OFF ELECTRICAL SHOCK TO LEGS AND BUTT WHEN PRESSING THE GAS THE ENGINE STALLING THE CATAYLIC CONVERTER OVER HEATING VEHICLE STEERING RIGHT AIR BAG SYMBOLS POPS UP EVERY NOW AND THEN *BF*TP THE CONSUMER STATED THE VEHICLE EXPERIENCED VARIOUS LIFE THREATENING CYBER SECURITY RISK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229669July 5, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS FLICKER DURING USE, ESPECIALLY WHEN USING THE TURN SIGNALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229704July 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
MY VEHICLE STALLED, CUT OUT WHILE I WAS DRIVING IN TRAFFIC, AND DIED. IT WAS DIAGNOSED WITH AM ISSUE WITH THE ENGINE. ALL MAINTENANCE FOR THE VEHICLE WERE BEING PROPERLY MAINTAINED AP RHERE SHOULD NOT HAVE HAD ANY ISSUES. THERE WAS A DEFECT IN THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229343July 3, 2019
ENGINE
MY 2016 KIA SOUL IS UNDER A RECALL DUE TO BURNING OIL THAT WRECKED THE CANDLE AT A CONVERTER IN HAS THE POTENTIAL OF THROWING A ROD. I THREW A ROD AND TOOK IT TO THE DEALERSHIP IN THE DEALERSHIP IS TRYING TO SAY IT'S LIKE A MINT MAINTENANCE NOT THE ACTUAL PROBLEM OF THE BURNING OIL WHICH IS A CAUSE FOR LAWSUITS TOWARDS KIA. THE DEALERSHIP AND KIA ARE REFUSING TO FIX THE CAR EVEN KNOWING IT IS UNDER A RECALL AND WHAT HAPPENED TO MY CAR IS PART OF THE RECALL. I HAVE TALKED TO THE DEALERSHIP IN I HAVE TALKED TO PEOPLE AT THE KIS AT CUSTOMER CARE AND THEY ARE REFUSING TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228534June 30, 2019
SERVICE BRAKES, POWER TRAIN
AUTOMATIC TRANSMISSION WAS PLACED INTO PARK AFTER DRIVING. THE CAR INDICATED IT WAS IN PARK, HOWEVER THE CAR ROLLED - IT WAS NOT IN PARK. APPLYING THE FOOT BRAKE WORKED. APPLYING THE PARKING BRAKE WORKED, HOWEVER THE GEARSHIFT DID NOT ENGAGE PARK PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222208June 24, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING INTO AN INTERSECTION, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO DUTCH MILLER KIA (7725 SOUTH BLVD, CHARLOTTE, NC) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS DAMAGED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 51,188.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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