Kia Optima Complaints (2012)

1,029 consumer complaints on file.

#11100737June 10, 2018
ENGINE
WE BOUGHT THIS CAR BRAND NEW IN 2012. IT IS 6 YEARS OLD. WE WERE NOTIFIED OF AN ENGINE RELATED RECALL IN 2017. WE TOOK THE CAR IN TO GET THE RECALL (S) LOOKED AT (THERE WERE 3 OTHER RECALLS TOO) IN OCTOBER 2017. THEY NOTIFIED US THAT OUR ENGINE WAS FINE AND DID NOT NEED REPLACED. IN MAY 2018 I WAS DRIVING IN A 70 MPH AREA OF THE INTERSTATE, TRIED TO ACCELERATE, HEARD A LOUD CLICKING SOUND, ALL OF THE WARNING LIGHTS COME ON AND THE ENGINE TURNED OFF. I TURNED ON THE HAZARD LIGHTS AND WAS ABLE TO COAST TO THE SHOULDER, LUCKILY THE TRAFFIC AROUND ME WAS LIGHT AND TWO YOUNG CHILDREN WERE NOT IN THE CAR WITH ME. THE CAR IS RIGHT OUTSIDE OF THE WARRANTY PERIOD. I NO LONGER HAVE A VEHICLE, EVEN THOUGH I JUST BOUGHT A BRAND NEW CAR THAT IS ONLY 6 YEARS OLD. I AM EXTREMELY DISAPPOINTED IN KIA AND WILL NEVER RECOMMEND BUYING A KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100567June 8, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I WAS DRIVING AT 45 MILES PER HOUR IN ALL SUDDEN MY CAR SHUTS OFF AND SAYS HYBRID SAFETY ISSUE CHECK BREAK. THE CAR SHUT OFF ON ME AND MY BRAKE WENT RIGHT TO THE FLOOR AND I COULD NOT STOP. SO I RAN INTO A FIELD THANK GOD THAT WAS RIGHT THERE AND I HAD MY FOUR YEAR OLD KIDS IN THE CAR. I TURN THE CAR BACK ON AND EVERYTHING WENT BACK TO NORMAL STARTED DRIVING IT DID IT AGAIN AND MY BRAKE WENT RIGHT TO THE FLOOR AND SAID THE SAME THING. I HAVE SAW FOUR OTHER COMPLAINTS ABOUT THIS. IT IS IN THE DEALERSHIP I DO NOT KNOW WHAT IT IS YET BUT THIS SCARED THE CRAP OUT OF ME IT COULD HAVE KILLED ME AND MY FOUR YEAR OLD. I WAS GOING 45 MILES PER HOUR WHEN THIS HAPPEN. IT SAID HYBRID CYST SAFETY ISSUE CHECK BRAKE IN THE BRAKE ONE TREE TO THE FLOOR AND I COULD NOT STOP. PRICES ON THE MAIN ROAD NOT A HIGHWAY. I WAS IN FORT LAUDERDALE FLORIDA ON 19TH STREET WHEN THIS HAPPENED IN LAUDERHILL FLORIDA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099236June 1, 2018
ENGINE, VEHICLE SPEED CONTROL
NHTSA RECALL 17V224000 MY 2012 KIA WAS SUPPOSEDLY NOT IN THIS RECALL BUT MY CAR BEARINGS ACCORDING TO INDEPENDENT MECHANIC ARE ALREADY WEARING OUT PREMATURELY AT 84000 MILES . THE CAR WILL LOSE OIL PRESSURE AND KNOCK (BEARING) BLOW WHITE SMOKE AND STOP IN THE MIDDLE OF THE INTERSTATE. THIS HAPPENED ONCE IN STOP AND GO TRAFFIC AND ONCE TRAVELING AT 65 MPH WHERE CAR DECELERATED TO 30 MPH. CAR HAS ALWAYS BEEN TAKEN TO KIA DEALERSHIP FOR SERVICE BUT THEY CLAIM THEY CAN NOT SEE THE SERVICE RECORDS AND WILL NOT COVER UNDER PURCHASED WARRANTY WITHOUT THEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098935May 31, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
KIA OPTIMA 2012 LX COMPLAINT..I LIKE TO START OFF SAYING THAT THE RIGHT PASSENGER SIDE UP FRONT STOP WORKING. ALL OF A SUDDEN, IT WILL NOT WHINE DOWN OR UP SOMETIMES. IT IS AN ISSUE AND MORE. THE CAR SOUNDS LIKE WHEN I CRANK UP, IT IS A WEIRD NOISE WHEN WARMING UP STAND STILL. THAT GOES FOR THE WINDOW AND CAR OVERALL STAND STILL. IT HAS BECOME AN BURDEN FOR THE WINDOW CAN NOT GO DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097919May 25, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING 55 MPH, AN ABNORMAL NOISE WAS HEARD COMING FROM THE VEHICLE BEFORE IT STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE ABNORMAL NOISE PERSISTED. THE VEHICLE WAS TOWED TO THE DEALER (WEST PALM BEACH KIA, 735 S MILITARY TRAIL, WEST PALM BEACH, FL 33415, (561) 433-1511) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND THE MODEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096650May 18, 2018
ENGINE
WHILE DRIVING, AT NIGHT WITH MY TWO YEAR OLD SON, ON A TWO LANE ROAD MY CAR STARTING MAKING A LOUD KNOCKING NOISE, I BEGAN TO LOSE POWER QUICKLY. THANK GOD I WAS ABLE TO GET THE CAR TO THE EDGE OF THE ROAD. I CALLED FAMILY, WHO SAID TO STAY PUT, THEY BROUGHT A TRAILER TO LOAD MY CAR ON. I WASN'T SURE WHAT TO DO NEXT, I WAS BEING TOLD THE MOTOR HAD THROWN A ROD. SADLY THEY WERE ALL CORRECT. I CALLED KIA HEADQUARTERS, THEY GAVE ME A CASE NUMBER AND THE NAME OF A DEALERSHIP NEAR ME, WHICH IS STILL 60 MILES AWAY, WEST PALM BEACH KIA. I TOWED THE CAR OVER ON APRIL 3, 2018, AFTER THEIR DIAGNOSES I WAS TOLD I NEEDED A MOTOR. I TOO QUESTIONED THE KIA OPTIMA RECALL, I WAS TOLD THE HYBRIDS ARE NOT INCLUDED IN THAT RECALL, NEITHER WAS MY VIN. TODAY IS MAY 18, 2018, MY CAR IS STILL AT WEST PALM BEACH KIA AWAITING A MOTOR. SINCE BEING AT WEST PALM BEACH KIA, WHO I REMIND YOU WAS SUGGESTED BY KIA HEADQUARTERS I HAVE BEEN THROUGH THREE SERVICE MANAGERS. I HAVE BEEN INFORMED THAT I WILL HAVE TO PAY $3500 OF THE $8000 BILL, DUE TO KIA GOODWILL." TENTATIVE DATE OF MAY 29, 2018", WHICH IS THE THIRD CHANGE OF DATE ALSO. MY CAR IS STILL THERE WITH A MY CAR HAS 92,000 MILES ON IT. WITH KIA OFFERING TO PAY AT ALL, IT SEEMS THEY KNOW THEY HAVE A PROBLEM MOTOR, WITH A SAFETY ISSUE SO WHY IS THERE NOT A RECALL?? MY TWO YEAR OLD SON AND I COULD HAVE BEEN HURT SERIOUSLY IF A SEMI TRACTOR TRAILER OR PICK UP TRUCK HAD BEEN BEHIND ME. PLEASE ISSUE A RECALL BEFORE PEOPLE GET KILLED!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093855May 15, 2018
ENGINE
THE CAR WILL STALL/LOSE POWER, BLOW WHITE SMOKE OUT THE EXHAUST. THIS HAPPENS ON ACCELERATION OR DRIVING AT NORMAL HIGHWAY SPEEDS THIS HAS OCCURRED ON THE HIGHWAY AND ON CITY STREETS. YESTERDAY ON THE INTERSTATE I WAS ALMOST REAR-ENDED BECAUSE THE VEHICLE STALLED. IT IS BELIEVED THE CONNECTING ROD BEARINGS IN CERTAIN ENGINES FAIL AS METAL DEBRIS CIRCULATE THROUGHOUT THE ENGINE VIA THE ENGINE OIL. OVER TIME, THE CONTAMINANTS IN THE OILING SYSTEM CAUSE THE CONNECTING ROD BEARINGS TO FRACTURE AND SPEW LARGE AMOUNTS OF METAL DEBRIS INTO THE ENGINE OIL, WHICH IT CANNOT FILTER OUT TO MAINTAIN NECESSARY OIL PRESSURE. THERE ARE NUMEROUS COMPLAINTS REGARDING THE ISSUE AND THIS SAFETY CONCERN NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093757May 14, 2018
UNKNOWN OR OTHER
THE PASSENGER SIDE OF CAR IS FLOODED DUE TO A CLOGGED PIPE OR DISCONNECTED PIPE. WATER IS POURING OUT INTO MY CAR AND NOT SMALL AMOUNTS BUT LARGE AMOUNTS OF WATER ON THE BASE OF MY FLOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093529May 13, 2018
ELECTRONIC STABILITY CONTROL (ESC)
RADIO PANELING AND CHARGING DO NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091518May 3, 2018
STEERING
WHILE DRIVING ON THE HIGHWAY(60MPH AND ABOVE) STEERING WHEEL APPEARS TO STICK AROUND 12 O'CLOCK POSITION. HAVE HAD THE FLEX COUPLER REPAIRED UNDER THE RECALL. I STARTED TO NOTICE THIS SHORTLY AFTER IT WAS REPLACED. SEEMS TO BE INCREASING IN FREQUENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091624May 3, 2018
ENGINE
MY VEHICLE IS A 2012 KIA OPTIMA HYBRID. I HAVE BASICALLY HAD ENGINE PROBLEMS SINCE DRIVING OFF THE LOT. STARTED SMALL AND ENDED UP LIKE MANY OTHERS HERE WHERE AFTER EXPERIENCING VERY LOUD REVVING IN THE ENGINE AS I WAS BRINGING MY CAR TO A STOP THERE WAS A LOUD BOOM FROM THE REAR OF THE VEHICLE AND A THUD. I FELT LIKE I HAD BEEN REAR ENDED. AFTER TRYING TO DRIVE IT BACK TO A SAFE SPACE THE LOUD REVVING STOPPED AS AN ENGINE ROD WAS THROWN AND MY HYBRID WARNING SIGN APPEARED AND THE ENGINE THEN DIED. THE TOW TRUCK DRIVER TOLD ME I WAS LEAKING OIL. HE TOWED IT BACK TOT HE KIA DEALERSHIP WHERE I GOT THE SAME NEWS AS MOST COMPLAINING HERE...OIL SLUDGE AND AN $11,000 FIX. THERE IS A DEFINITE ENGINE DEFECT IN THESE VEHICLES AND KIA NEEDS TO DO THE RIGHT THING AND RECALL THE ENGINE AND MAKE THEIR CUSTOMERS WHOLE. THE CONSUMER STATED THE DEALERSHIP WAS KNOWINGLY SELLING VEHICLES WITH UNREPAIRED SAFETY RECALLS. *JS THE CONSUMER STATED THE ENGINE HAD CATASTROPHIC ENGINE FAILURE *JS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091227May 1, 2018
STRUCTURE:BODY
I WAS DRIVING DOWN A RESIDENTIAL STREET AT 35MPH AND HEARD WHAT SOUNDED LIKE A LOUD EXPLOSION. I LITERALLY THOUGHT A GUN SHOT HAD BEEN FIRED TOWARDS ME AND HIT MY VEHICLE. I TRIED LOOKING AROUND AND NOTHING SEEMED TO BE SHATTERED UNTIL I SAW MY ARM BLEEDING SLIGHTLY. AND SMALL SHARDS OF GLASS ON THE SEAT. I PULLED THE CAR OVER TO THE SIDE OF THE ROAD AND THE SUN ROOF WAS COMPLETELY SHATTERED. I AM ABLE TO TELL THAT THERE WAS NO IMPACT FROM A ROCK OR ANYTHING AS THE GLASS IS BLOWN OUTWARDS AND NOT INWARD. I AM NOT SURE HOW THE GLASS 'BLEW UP' OR SHATTERED IF NOT FROM ANY IMPACT BUT THIS IS VERY CONCERNING AS I DO HAVE SMALL CUTS ON MY ARM FROM THE GLASS COMING THROUGH.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11091233May 1, 2018
STEERING
THERE IS A LOUD CLANKING SOUND COMING FROM THE STEERING WHEEL WHENEVER IT IS MOVED, SHAKEN OR TURNED. IT MAKES THE SOUND WHEN THE CAR IS BOTH MOVING AND STATIONARY AND IT OCCURS WHILE ON ALL ROAD TYPES, AT ALL SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090857April 29, 2018
ENGINE
2012 KIA OPTIMA HYBRID. VEHICLE HAS 69,000 MILES. VEHICLE WAS SERVICED EVERY 3,000 MILES. MY WIFE WAS DRIVING TO WORK ON 04/26/18. SHE WAS DRIVING ON THE 143 FREEWAY IN PHOENIX, ARIZONA. SHE CALLED ME AT HOME AND SAID THE ENGINE WAS MAKING A KNOCKING/CLANGING NOISE. I COULD HEAR THE NOISE ON THE PHONE. I TOLD HER TO PULL OVER. I DROVE TO MEET HER AND INVESTIGATE. I OPENED THE HOOD AND CHECKED ALL FLUIDS. ALL WERE FULL AND CLEAN. I ASKED HER TO START THE ENGINE. THERE WAS A LOUD CLANGING OR SCRAPING NOISE COMING FROM THE LOWER PART OF THE ENGINE ON THE PASSENGER SIDE. I HAD HER TURN THE CAR OFF AND WE CALLED A TOW TRUCK. THE VEHICLE WAS TOWED TO CAMELBACK KIA IN PHOENIX, AZ. AS SOON AS THE CAR WAS TAKEN OFF THE TOW TRUCK, A SERVICE ADVISER STARTED IT FOR A FEW SECONDS. HE IMMEDIATELY SAID THE ENGINE FAILED AND HAD TO BE COMPLETELY REPLACED. WELL OVER $8,000 TO REPLACE! HE SAID THE WARRANTY WOULD NOT COVER THE ENGINE. HE SAID THAT THIS HAPPENS ALL OF THE TIME. THERE IS NO REASON AN ENGINE SHOULD FAIL AT 69,000 MILES WHEN IT WAS PERFECTLY CARED FOR. KIA HAS RECALLED THE OTHER 2012 KIA OPTIMAS. WHERE WAS OUR KIA PRODUCED. MOST LIKELY THE SAME FACTORY. KIA SHOULD RECALL THESE AND REPLACE THE ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090297April 26, 2018
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 2012 KIA OPTIMA HYBRID. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STARTED TO SLOW DOWN AND THEN STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYBRID BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090147April 25, 2018
UNKNOWN OR OTHER
THIS STARTED A WEEK AGO THAT WHEN I WOULD TURN RIGHT, BY DOOR OPEN INDICATOR WOULD COME ON FOR MY DRIVER'S SIDE FRONT DOOR. NOW IT IS CONSTANTLY COMING ON AND OFF, MORE ON THAN OFF. IT DOESN'T MATTER IF IT IS INTERSTATE DRIVING OR IN TOWN. AND IF I AM STOPPED IT WILL OCCASIONALLY COME ON, THEN UNLOCK MY DOORS BECAUSE OF THEKEY BEING IN THE IGNITION. WHAT IS CAUSING THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088940April 18, 2018
ENGINE
MY CAR HAS A KNOCKING NOISE IN THE ENGINE, THE CAR WAS TAKEN TO THE DEALERSHIP TO GET INSPECTED FOR THE RECALL SEPTEMBER 2017. TEAM KIA OF EL CAJON; THE DEALERSHIP SAID THAT THE SALVAGE TITLES AREN'T COVERED UNDER RECALL WARRANTY. 4/18/2018 WHILE DRIVING IN THE FAST MOVING TRAFFIC , MY CAR'S ENGINE SHUT OFF. AFTER MEETING WITH THE MECHANIC TODAY I WAS TOLD THE ENGINE WENT OUT. THESE SIGNS INDICATE TO ME THAT THE ENGINE WENT BAD DUE TO THE RECALL ISSUE THAT THE DEALERSHIP REFUSED TO REPLACE. I'VE OWNED THE CAR FOR LESS THAN A YEAR AND PROVIDED PREVENTATIVE MAINTENANCE ON THE CAR AT THE SCHEDULED TIMES. PRIOR TO PURCHASING THE VECHILE THE CAR RECEIVED A ENGINE CLEARANCE THROUGH KIA DEALERSHIP AND THROUGH MY PRIVATE MECHANIC, SAYING THE ENGINE WAS GOOD. NOW 8 MONTHS LATER AFTER HEARING CONTINUOUS KNOCKING NOISE AND ALMOST GETTING INTO AN ACCIDENT I FEEL LIKE IM NOT RECEIVING FAIR TREATMENT OR GETTING MY CAR'S ENGINE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083692April 6, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA HYBRID. WHILE DRIVING 65 MPH, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, TURNED OFF AND RESTARTED THE VEHICLE, BUT THE NOISE PERSISTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER (MCGUIRE KIA, 21280 US-27, LAKE WALES, FL 33859) WHERE IT WAS DIAGNOSED THAT THE OIL PORT WAS CLOGGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD CONTACT THE DEALER WHERE THE VEHICLE WAS LOCATED. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081761March 28, 2018
ENGINE
PROPERLY MAINTAINED KIA OPTIMA HYBRID CEASED OPERATING WHILE BEING DRIVEN ON A HIGHWAY. SYMPTOMS APPEARED ELECTRICAL IN THAT ALL OF THE VEHICLE INDICATORS ILLUMINATED, THEN STOPPED AS THE VEHICLE ALSO STOPPED. WHEN TRYING TO RESTART THE VEHICLE, THE ENGINE IGNITED IN "ECO" MODE (THE HYBRID ENGINE STARTED), BUT THE GAS ENGINE DID NOT AND THE VEHICLE WAS ONLY MARGINALLY ROAD-WORTHY. IT WOULD NOT GET UP TO SPEED. UPON EXAMINATION BY A KIA DEALER, THEY SAID THEY FOUND "LARGE METAL PIECES," IN THE OIL PAN AND RECOMMENDED REPLACING THE SHORT BLOCK AND RECONDITIONING THE CYLINDERS. THIS IS DESPITE THE FACT THAT THE VEHICLE HAD HAD AN OIL CHANGE THE DAY PRIOR, AND HAD BEEN FULLY OPERATIONAL, WITH ZERO MAINTENANCE FAILURES IN THE 5 YEARS I'VE OWNED IT. KIA HAS RECALLED ITS GDI ENGINES DUE TO COMPLAINTS THAT ARE STRIKINGLY SIMILAR TO THE ISSUE HERE, BUT WERE PATENTLY UNSYMPATHETIC REGARDING THE GAS ELECTRIC HYBRID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081758March 28, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE EMITTED A LOUD NOISE UNDER THE HOOD WHILE DRIVING, AS IF A PART HAD SEPARATED FROM THE VEHICLE. THE CONTACT COASTED THE VEHICLE ONTO THE ROAD SHOULDER, OPENED THE HOOD, AND FOUND THAT THE ENGINE WAS EMITTING FLAMES.. THE CONTACT WAS ABLE TO LOCATE THE PART THAT SEPARATED FROM THE ENGINE AND EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO STAFFORD KIA OF FREDERICKSBURG (5204 JEFFERSON DAVIS HIGHWAY, FREDERICKSBURG, VIRGINIA, 22408, 540-891-7400) WHERE IT WAS DIAGNOSED THAT THE ENGINE CAUGHT FIRE. THE PART THAT CAUSED THE ENGINE TO CATCH FIRE WAS NOT GIVEN TO THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING), BUT THE CONTACT HAD NOT RECEIVED A RECALL NOTIFICATION. THE APPROXIMATE FAILURE MILEAGE WAS 65,046.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to Kia Optima