Kia EV9 Complaints (2024)

210 consumer complaints on file.

#11628847December 4, 2024
ELECTRICAL SYSTEM
Entire dashboard went blank and was not visible
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628845December 4, 2024
ELECTRICAL SYSTEM, POWER TRAIN
Car would not shift out of park into drive reverse or neutral had to be towed to dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627124November 24, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Our KIA EV9, which HAS HAD the software update installed to address NHTSA Recall Number 24V757 (Kia safety recall SC326) has again had the driver's instrument panel screen come up blank when the car was started. This is identical to behavior we observed multiple times before taking the car to the dealership for the software update. To resolve the issue, the car was turned off and permitted to sit for an hour before we attempted to start it again and the problem was no longer present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626679November 21, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626678November 21, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Kia EV9. The contact stated while attempting to start the vehicle, the contact became aware that the instrument panel was dark. The vehicle was towed to the dealer where it was diagnosed that the instrument panel had failed, and a system update was needed. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V757000 (ELECTRICAL SYSTEM). The approximate failure mileage was 4,612.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626521November 20, 2024
ELECTRICAL SYSTEM
I started my EV9 tonight and the main instrament pannel would not turn on. I was able to drive but could not see my speedometer or any other safty information on the screen. I was not notified about the recall until filing this report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625100November 13, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
My family and I were driving down a busy highway at speed in the middle lane, the vehicle suddenly jolted forward and lost power. Dashboard reported electrical system failure, contact service. Vehicle was recovered to dealer who has been unable to resolve issue and KIA unable to diagnose the root cause of the problem. Very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624715November 12, 2024
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I was driving down the highway at approximately 60 mph with approximately 40% charge to the high voltage battery. While moving the car suddenly stopped accelerating and switched to neutral automatically. The instrument panel provided no audible alerts of a problem and in relatively small text stated "check electrical system" The brakes and the rest of the car's electronics worked such as turn signals and warning lights. We were able to coast and pull over to shoulder of highway and stop safely, but losing acceleration in middle of highway suddenly was very scary. Car is currently at dealer awaiting to be diagnosed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624197November 8, 2024
VISIBILITY/WIPER
Windshield wipers are not strong enough to deal with even small amounts of snow. The gap between the windshield and the hood is unusually large which allows snow to accumulate and get packed into the gap. The wiper motor stops functioning even with a small amount of snow accumulation in that gap. Even when completely cleared before driving, when snow gets pushed down from the wipers or slides off the roof into those gaps, the wipers stop functioning immediately and view is completely obstructed. Took me 10 minutes with a garden spade and my finger nails to dig out every piece of snow before starting my drive, then had to pull over twice during the drive to do the same thing again. Even when a small chunk of snow slipped down (the size of a hand), the wiper couldn’t push it back up and off. This is extremely dangerous where winter snow is a daily problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623911November 6, 2024
ELECTRICAL SYSTEM
On Oct 11th the vehicle failed to fully charge, stopping at 69%. I heard loud and repeated clicking from the undercarriage. On Oct 12th I received an email / system notification “ A suspected condition with your BuddyNine’s Battery Management System has been detected. Charging has been limited. A full system check is recommended. Please schedule an appointment at your Kia dealership as soon as possible.” On Oct 12th I received a critical warning in the Kia app: “ Your EV Battery has a critical issue. Contact Roadside Assistance (844-886-9411) as soon as possible.” I took the car into a Kia dealership on Monday Oct 14th and they have had it for 23 straight days. I have received conflicting information about the underlying cause and have not received an estimate for when it will be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623304November 3, 2024
SEATS
The driver's seat shifts towards the right rear when the vehicle accelerates or goes around a left hand turn (i.e. when forces push the driver towards the rear of the vehicle). The driver's seat shifts towards the left front when the vehicle brakes heavily or goes over speed bumps. Kia dealership says this is a known issue with the seat coming out of its track assembly, and confirmed by half a dozen reports on Reddit's Kia EV9 forum [XXX] ). Kia is offering no timeline for a fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623295November 2, 2024
UNKNOWN OR OTHER, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Dashboard shows a message" Stop vehicle and check brake system", vehicle doesn't pass over the 10 mph. On the KIA access APP I have all this 6 Diagnostic Issues : FR_CMR C28B981, FR_CMR C164286, ADAS_DRV C28B086, ADAS_DRV 28B986, ADAS_DRV C28B881, ADAS_DRV C164286. Dealer was unable to fix the issue, they state that it fix by itself. Also I have a safety Recall SC326
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622981October 31, 2024
STEERING, WHEELS
Brand New EV9 Land AWD has wheel shake and vibration at 65MPH+. Center console vibrates and shakes substantially. Performed multiple wheel balances without and real change. Multiple other people reporting same issues. Not sure if this is tire, wheel, or driveshaft related. Kia America seems to not be interested in investigating this. This car drives rougher than a heavy class diesel truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622980October 31, 2024
STEERING, WHEELS
Brand New EV9 Land AWD has wheel shake and vibration at 65MPH+. Center console vibrates and shakes substantially. Performed multiple wheel balances without and real change. Multiple other people reporting same issues. Not sure if this is tire, wheel, or driveshaft related. Kia America seems to not be interested in investigating this. This car drives rougher than a heavy class diesel truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622390October 28, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Main instrument panel in front of the steering wheel went blank; could not see the speed, charge status, or anything other than the gear. Turn signal indicator did not flash or make noise. The entertainment screen was not impacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622255October 28, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Kia EV9. The contact stated while driving at highway speeds with the cruise control activated, the instrument panel went blank. The contact stated that when the instrument panel returned to normal operation, the vehicle quickly accelerated without the accelerator pedal being depressed. The contact immediately deactivated the cruise control and the vehicle returned to normal operation. Since the initial instrument panel failure, the failure persisted while driving at various speeds. The contact stated that the instrument panel intermittently flashed on and off and occasionally there were several warning lights illuminated after the instrument panel regained normal function. The manufacturer was notified of the failure and the contact was provided a case number. The contact was also informed by the manufacturer that the vehicle was not included in NHTSA Campaign Number: 24V757000 (Electrical System) which was linked to the failure. The vehicle was not repaired. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622175October 27, 2024
ELECTRICAL SYSTEM
Main head display in front of driver is blank. No live driving information is displayed, speed, state of charge, etc. This has happened 3 separate times at this point. So far, leaving the car turned off and locked for an undetermined amount of time (over 30 minutes?) has resolved the issue as the next time the car is started the display functions as normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621700October 24, 2024
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
My gauges stopped displaying any information outside of the gear selection. I had no Speedometer, or acess to any of my safety features. This has happened twice and gauges will turn on again on the next drive if sufficient time has passed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621437October 23, 2024
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I recently had recall 24V693000 completed on my vehicle. After the recall while using the remote vehicle movement feature it no longer stops at all. While demonstrating the feature for a friend interested in purchasing a similar vehicle it did not stop and I had to move and release the remote to stop the vehicle. I have tested it again twice and the same problem occurs, the vehicle does not detect a pedestrian behind it and does not attempt to stop or stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621420October 23, 2024
STEERING, WHEELS
Bought a new EV9 and experienced steering shaking/vibrating heavily on high way speeds. There is always a subtle vibration on speed around 70mph where the cup holders in the middle of front seats vibrates, the driver seat and steering vibrates and creates a unpleasant and disturbing driving experience which can lead to anything worse. There are so many other complains on the similar issue but the manufacturer and/or service agents are not agreeing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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