Kia Cadenza Complaints (2014)

111 consumer complaints on file.

#11209817May 24, 2019
EXTERIOR LIGHTING
ALL OF A SUDDEN MY HEADLIGHTS STOPPED WORKING AT NIGHT TIME. I LOOKED ONLINE AND SEVERAL OTHER CAR OWNERS HAVE HAD SIMILAR PROBLEMS. THE DEALERSHIP HAS ISSUED A MEMO FOR SEVERAL DIFFERENT MAKES AND MODELS. THE LIGHTS WERE WORKING WHEN I PULLED INTO MY PARKING SPACE TO GO WATCH A MOVIE AND WHEN I CAME OUT THEY WERE NO LONGER WORKING. THIS IS A TERRIBLE SAFETY HAZARD IF LIGHTS ON THE CAR RANDOMLY GO OUT ESPECIALLY IN THE EVENING. DEALERS HAVE ISSUED A RECALL FOR A DIFFERENT MODEL NOTING FAULTY PARTS BUT NOT FOR MY CAR MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202581April 19, 2019
SERVICE BRAKES, WHEELS, EXTERIOR LIGHTING
WHEELS CAUSE EASY TIRE BLOWOUT IN SMALL POTHOLES ALL BULBS BURN OUT TAKEAWAY EVERY 3MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193089April 1, 2019
STEERING
A VERIFIED RECALL TO KIA OPTIMA IS IN PLACE FOR THE "STEERING COUPLER". I OWN A 2014 KIA CADENZA THAT IS HAVING THE SAME PROBLEM. WHILE DRIVING THE CAR BECOMES COMPLETELY OUT OF CONTROL AT BOTH HIGH SPEED AND LOW SPEEDS. THIS IS EXTREMELY DANGEROUS. THIS SHOULD BE PART OF THE RECALL AS IT IS THE SAME PRODUCT OF BOTH CARS MADE. JUST BECAUSE THE SALES VOLUME OF THE CADENZA IS LESS THAN THE OPTIMA DOES NOT CHANGE TO THE SAFETY OF THE RECALL AND SHOULD INCLUDED AS RECALL OF THE MANUFACTURED PART NO THE STYLE OF THE CAR. I HAVE THE SAME PROBLEM IN BOTH KIA'S THAT WE OWN, THE KIA DEALER ACKNOWLEDGES THAT ARE THE SAME PART, BUT REFUSE TO ACCEPT RESPONSIBLY; TO REPAIR AS THE CADENZA IS NOT PART OF THE RECALL. AS A CONSUMER THIS MAKES NO SENSE. A FAILED PRODUCT IS A FAILED PRODUCT AND SHOULD NOT MATTER WHAT CAR IS IT INSTALLED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193194April 1, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2014 KIA CADENZA. WHILE THE VEHICLE WAS PARKED, IT CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND INFORMED THE CONTACT THAT THE FIRE WAS UNDETERMINED. THE VEHICLE WAS TOWED BY A KIA INVESTIGATOR TO AN UNKNOWN LOCATION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11174680February 6, 2019
STEERING
A VERIFIED RECALL TO KIA OPTIMA IS IN PLACE FOR THE "STEERING COUPLER" WHICH I OWN. I ALSO OWN A 2014 KIA CADENZA THAT IS HAVING THE SAME PROBLEM. THIS SHOULD BE PART OF THE RECALL AS IT IS THE SAME PRODUCT OF BOT CARS MADE. JUST BECAUSE THE SALES VOLUME OF THE CADENZA IS LESS THAN THE OPTIMA DOES NOT CHANGE TO THE SAFETY OF THE RECALL AND SHOULD INCLUDED AS RECALL OF THE MANUFACTURED PART NO THE STYLE OF THE CAR. I HAVE THE SAME PROBLEM IN BOTH KIA'S THAT WE OWN, THE KIA DEALER ACKNOWLEDGES THAT ARE THE SAME PART, BUT REFUSE TO ACCEPT RESPONSIBLY; TO REPAIR AS THE CADENZA IS NOT PART OF THE RECALL. AS A CONSUMER THIS MAKES NO SENSE. A FAILED PRODUCT IS A FAILED PRODUCT AND SHOULD NOT MATTER WHAT CAR IS IT INSTALLED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170199January 15, 2019
ENGINE
I WAS TRAVELING ON CITY STREET AT 35 MILES PER HOUR WHEN ENGINE HAS STALLED SUDDENLY, WITHOUT ANY WARNING. I LOST POWER STEERING AND BARELY MADE IT TO THE SIDE OF THE ROAD MOVING BY INERTIA. I WAS VERY LUCKY THERE WAS NO CAR BEHIND ME AND I WAS ABLE TO STOP SAFELY. IF THERE WOULD BE OTHER TRAFFIC SITUATION, SUCH PROBLEM WITH THE CAR COULD POSSIBLY RESULT IN FATAL ACCIDENT. THE CAR WAS TOWED TO GROSSINGER KIA DEALER IN LINCOLNWOOD, IL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130448September 20, 2018
UNKNOWN OR OTHER
WHILE DRIVING ON 9/18 NORTHBOUND ON I-25 AT 75 MPH OUTSIDE CASTLE ROCK. CO, MY SUNROOF EXPLODED. GLASS RAINED DOWN ON ME. THERE WERE NO OTHER CARS AROUND ME AT THE TIME AND THERE IS NO OTHER DAMAGE TO MY CAR. THERE IS NO OBJECT IN THE CAR THAT WOULD INDICATE THE SUNROOF WAS HIT BY SOMETHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105299July 3, 2018
WHEELS
I HAD A TIRE RIM FRACTURE AND RESULTED IN A BUBBLE IN SIDE WALL. ORIGINAL RIMS. THE SAME AS THE RECALL FOR 19 INCH RIMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100459June 7, 2018
ENGINE, POWER TRAIN
WHEN TRAVELING ABOVE 25 MPH , WHEN I TAKE MY FOOT OFF THE GAS PEDAL IN ANTICIPATION OF AN UPCOMING RED TRAFFIC SIGNAL OR ON THE HIGHWAY DOING 55 OR SO AND SEEING TRAFFIC COMING TO A HALT AHEAD, FOOT OFF THE GAS PEDAL ENGINE KEEPS GOING, WILL NOT THROTTLE DOWN TO NEAR IDLE. ,ITS AS IF THE GAS PEDAL IS STUCK . AT THIS POINT I HAVE TO REALLY BRAKE HARD TO SLOW THE CAR DOWN, IT IS DANGEROUS, ESPECIALLY AT HIGHWAY SPEEDS..EVENTUALLY AS THE CAR SLOWS TO A CRAWL THE TACHOMETER EVENTUALLY SHOWS THE ENGINE IS DOWN TO IDLE SPEED., AND THE ENGINE STOPS PULLING ON ITS OWN..MY OTHER ISSUE INVOLVES THE TRANSMISSION DOWNSHIFTING TO A LOWER GEAR AND SLOWING THE CAR DOWN, I HAVE NO ISSUES WHEN ACCELERATING, ONLY WHEN I TALE MY FOOT OFF OF THE ACCELERATOR,MY KIA DEALER CANNOT DUPLICATE PROBLEM EVEN AFTER SEVERAL VISITS..I HAVE MADE A SHORT VIDEO OF THE SPEEDOMETER AND TACHOMETER, AND IT CLEARLY SHOWS THE THE CAR GOING ON ITS OWN, WHILE MY FOOT IS OFF THE GAS PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074369February 22, 2018
UNKNOWN OR OTHER
MOONROOF EXPLODED FOR NO OBVIOUS REASON WHILST DRIVING AT HIGHWAY SPEEDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062161January 11, 2018
UNKNOWN OR OTHER
THE FRONT GLASS ROOF PANEL/SUNROOF EXPLODED WITH NO EVIDENCE OF ANY OUTSIDE FORCE OR FACTOR. CAR IS A 2014 KIA CADENZA PURCHASED USED IN 2017 WITH 10,000 MILES. MILEAGE AT TIME OF INCIDENT WAS 17,629. NO RELEVANT MAINTENANCE HISTORY ASSOCIATED WITH THE INCIDENT. I WAS DRIVING THE VEHICLE IN RIDGELAND, MS SOUTHBOUND ON A FRONTAGE ROAD OFF OF I-55 AT 6:20 PM CST AT A SPEED OF APPROXIMATELY 55 MILES PER HOUR IN DRIVE AS THE VEHICLE HAS AN AUTOMATIC TRANSMISSION. IT HAD BEEN AN OVERCAST DAY AND AT THE TIME OF THE INCIDENT IT WAS NOT RAINING AND THE TEMPERATURE WAS NEAR 60 DEGREES. THERE WERE NO CARS ON EITHER SIDE OF ME NOR IN FRONT OF ME FOR A REASONABLE DISTANCE. AS I WAS DRIVING, THERE WAS AN EXTREMELY LOUD EXPLOSION WHICH SOUNDED AS IF A GUN HAD BEEN DISCHARGED IN OR NEAR MY CAR. I WAS EXTREMELY STARTLED BY THE EXPLOSION AND IMMEDIATELY HEARD OUTSIDE NOISE AND FELT AIR COMING IN FROM THE TOP OF THE CAR. I SLOWED AND ENGAGED MY HAZARDS UNTIL I COULD GET TO A LOCATION TO INSPECT THE CAR. I NOTICED AN INTERESTING SMELL DIRECTLY AFTER THE INCIDENT BUT COULD NOT DETERMINE WHERE IT WAS COMING FROM AND IT DISSIPATED. ONCE I PARKED THE CAR IT WAS AS EXPECTED, THE FRONT SECTION OF THE ROOF GLASS HAD A LARGE HOLE WITH GLASS SHARDS AND THE REMAINDER OF THE FRONT SECTION OF GLASS WAS CRACKED BUT HAD NOT DISLODGED. THE REAR GLASS SECTION APPEARED TO BE UNHARMED. THREE WORK EMPLOYEES AS WELL AS MY WIFE WITNESSED THE DAMAGE DIRECTLY AFTER I PARKED. THIS WAS A TRIP I HAD MADE NUMEROUS TIMES WITH NO UNUSUAL ROAD CONDITIONS, TRAFFIC OR WEATHER IN THIS CASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011327July 28, 2017
STRUCTURE:BODY
SUNROOF EXPLODED IN A VERY LOUD MANNER. NO OBJECT HIT THE SUNROOF, IT JUST EXPLODED. VEHICLE WAS UNDERWAY GOING STRAIGHT AHEAD ON A HIGHWAY. NO OVERPASS OR VEHICLE DIRECTLY IN FRONT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10971646April 10, 2017
UNKNOWN OR OTHER
VEHICLE ENGINE SHUTS DOWN WHEN ACCELERATION TO GO ON HWY ONRAMSPS . HAPPENED ON 2 OCASIONS COMPLAINED TO KIA BUT THE.CLAIM TBEY CANT DUPLICATE THE PROBLEMSALSO LOUD ENGINE NOISE AT STARTUP USED TO BE JUST MORNINGS BUT NOW ANYTIME I START THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966060March 15, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 KIA CADENZA. THE CONTACT STATED WHILE DRIVING AT 70 MPH, THE SUN ROOF EXPLODED FROM THE EXTERIOR WITHOUT IMPACT. THE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926287November 15, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 KIA CADENZA. WHILE DRIVING DIFFERENT SPEEDS, THE VEHICLE DECELERATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED AND REPLACED THE FUEL INJECTOR. THE FAILURE RECURRED AND THE DEALER REPLACED THE HIGH PRESSURE FUEL PUMP. WHEN THE FAILURE RECURRED A THIRD TIME, IT WAS UNABLE TO BE DIAGNOSED BY THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE; THEREFORE, NOTHING COULD BE DONE. THE FAILURE WAS NOT REMEDIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 3,416.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876999June 27, 2016
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2014 KIA CADENZA. WHILE DRIVING 20 MPH DOWNHILL, THE BRAKE PEDAL FAILED TO STOP THE VEHICLE. THE VEHICLE CONTINUED TO ROLL UNTIL IT REACHED A FLAT SURFACE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY FAILED. THE BATTERY WAS REPLACED. IN ADDITION, WHILE DRIVING 10 MPH, THE VEHICLE STALLED IN THE MIDDLE OF AN INTERSECTION. THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,860.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846442March 14, 2016
STRUCTURE:BODY
WHILE TRAVELING ON AN INTERSTATE - DURING A RAIN STORM - TRAVELING AROUND 65-70MPH - AND OTHER VEHICLES IN FRONT OF, BESIDE, AND BEHIND ME - OUT OF NOWHERE (NOT BIG BUMPS BEING HIT ) THERE WAS A SUDDEN BOOM WHICH SOUNDED LIKE A SHOTGUN GOING OFF. THIS WAS VERY ALARMING AND SCARED THE DAYLIGHTS OUT OF ME. LUCKILY I WAS ABLE TO GAIN COMPOSURE TO NOTICE THAT MY SUNROOF HAD EXPLODED AS GLASS CONTINUED TO COME DOWN INTO THE CAR. I WAS ABLE TO PULL OVER (STILL IN POURING RAIN) AND EVENTUALLY MAKE IT TO A BRIDGE WHERE I COULD SHIELD THE RAIN TO SEE WHAT HAPPENED. ONCE OUT OF THE CAR, IT WAS EVIDENT THAT THE SLIDING SUNROOF OF MY PANORAMIC ROOF HAD EXPLODED UPWARD. I AWAITED A TOW TRUCK TO TOW THE VEHICLE TO CLOSEST DEALER (AN HOUR AWAY - IN THE POURING RAIN WHICH SOAKED THE INTERIOR.) I KNEW THAT IT HAD TO BE SOME TYPE OF DEFECT SINCE THE EXPLOSION WENT UPWARD. UPON RESEARCHING THE INTERNET, IT APPEARS THAT THIS TYPE OF DEFECT HAS HAPPENED AS FAR BACK AS 2010. KIA IS LOOKING TO REPLACE THE SUNROOF UNDER WARRANTY WHICH IS PROBABLY THE SAME DEFECTIVE SUNROOF. I DO NOT HAVE ANY CONFIDENCE IN THIS CAR AND WOULD NOT ALLOW MY FAMILY TO BE IN THIS CAR MOVING FORWARD. IT IS SUCH AN ALARMING SITUATION AND COULD HAPPEN SO SPONTANEOUSLY, IT IS ONLY A MATTER OF TIME UNTIL MORE DEVASTATING ACCIDENTS COULD OCCUR. AFTER THIS EXPERIENCE, I AM LUCKY THAT IT WAS ME DRIVING - NOT MY WIFE OR MY KIDS. IT WOULD HAVE BEEN A TOTALLY DIFFERENT OUTCOME. OTHER MANUFACTURES HAVE ADDRESSED THEIR ISSUE WITH PANORAMIC ROOFS, BUT KIA CONTINUES TO DENY THEY HAVE A PROBLEM. KIA SHOULD BUY BACK THESE CARS AS THEY ARE A SAFETY HAZARD FOR NOT ONLY THOSE IN THE CAR, BUT FOR ANY MOTORIST AROUND THEM. THESE VEHICLES SHOULD BE RECALLED, AND IF THEY CONTINUE TO SELL VEHICLES WITH THIS CHARACTERISTIC, THEY SHOULD HAVE TO PROVIDE A DISCLAIMER TO WARN BUYERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822133January 25, 2016
VEHICLE SPEED CONTROL
THE SPEED CONTROL BRAKES WERE TRIGGERED BY A LOADED BNSF CONTAINER TRAIN ABOUT 50 YARDS TO THE LEFT OF AND PARRALELLING THE VEHICLE. THERE WAS NO TRAFFIC AHEAD OF OR BEHIND OUR CAR AS WE CAUGHT UP WITH THIS TRAIN AND THEN THERE WERE RAPID BEEPS FROM THE DASH AREA AND THE BRAKES WERE FIRMLY APPLIED AS THEY WOULD BE IF WE WERE APPROACHING A SLOWED VEHICLE ON THE ROAD. THIS REPEATED UNTIL I TURNED OFF THE CRUISE CONTROL. THE TRAIN LATER GOT AHEAD OF US AND WHEN WE CAUGHT UP WITH IT THE PROCESS REPEATED. NO OTHER TRAIN HAD THIS EFFECT NOT HAS THE PROBLEM RECURED. THIS WAS ON US 84 BETWEEN TEXICO AND MULESHOE, TX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788551November 5, 2015
WHEELS
THE FRONT PASSENGER WHEEL FRACTURED COMPLETELY AROUND THE WHEEL AFTER DRIVING OVER A POTHOLE AT A SLOW SPEED CAUSING THE DRIVER TO LOSE CONTROL OVER THE VEHICLE. THIS NEARLY CAUSED AN ACCIDENT. ALL 4 WHEELS ON THE VEHICLE WERE REPLACED IN JULY 2014 DUE TO A KIA FACTORY SAFETY RECALL NUMBER SC107. THE VEHICLE IS NOT SAFE TO DRIVE SINCE THE FACTORY RECALL REPLACEMENT WHEELS ARE ALSO FRACTURING IDENTICAL TO THE OEM INSTALLED 19IN. NON CHROME PREMIUM WHEELS.THE VEHICLE WAS TRAVELING AT ABOUT 25MPH ON FOX MILL ROAD NORTHBOUND BETWEEN FOX VIEW ROAD AND FAIRFAX COUNTY PARKWAY IN FAIRFAX COUNTY VA. THE TOW TRUCK DRIVER REPLACED THE DEFECTIVE WHEEL WITH A SPARE TIRE. THE VEHICLE IS CURRENTLY AT OURISMAN KIA IN CHANTILLY, VA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781033October 9, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 KIA CADENZA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A FRACTURED NECK AND THE PASSENGER SUSTAINED BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE FENDER AND REAR OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,652. UPDATED 2/4/16 *CN UPDATED 4/18/18*JB *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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