Jeep Renegade Complaints (2021)

66 consumer complaints on file.

#11595477June 20, 2024
POWER TRAIN
The contact owned a 2021 Jeep Renegade. The contact stated that while driving approximately 70 MPH, the transmission erroneously shifted into the neutral, causing the vehicle to abruptly decelerate. The vehicle was later towed to the local dealer, but no service was performed, and the cause of the failure was not yet determined. The contact stated that the failure had occurred on several occasions. The manufacturer was notified of the failure. The failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568292January 28, 2024
ELECTRICAL SYSTEM
I submitted a report about this vehicle on December 4, 2023 (11558276) because the mechanic thought the computer chip failed on this vehicle that had less than 25,000 miles. After waiting 6 weeks for a new chip, the mechanic test drove the car and experienced the same problem. He took the front bumper off and discovered a wire that had the covering worn off. Once this was repaired, it seems to run OK. However, my concern is what caused this wire to become exposed? Is there a defect in the design or sloppy manufacturing? I want to make sure that someone outside of Jeep is aware of this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560913December 19, 2023
LANE DEPARTURE: LANE KEEP: STEERING ASSIST, STEERING
The contact owned a 2021 Jeep Renegade. The contact stated that while driving approximately 40 mph around a curve, the steering wheel went straight, and she attempted to correct it. The lane departure warning with lane keep assist engaged and began to beep and took control of the vehicle. The vehicle fishtailed, crossed the lane, the driver lost control, and crashed into a ditch. The vehicle flipped on its side. The driver-side and passenger-side air bags were deployed. The driver was wearing a seat belt, but her head smashed through the passenger side window. The driver sustained a concussion, and medical attention was provided. There was no reported fire. A police report was filed. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 40,000. The vehicle was deemed a total loss by the insurance company.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11558276December 4, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
We experienced an electrical failure while driving the Jeep Renegade. We had no power or brakes and multiple warning lights were flashing on the dashboard. Fortunately, we were able to pull into a business parking lot and stopped by running into a snow berm. We could not stop the engine and tried many times to turn the engine off during the 3 hours we waited for a tow truck. We were finally able to turn off the engine and drove it to the local Ford dealership with the tow truck following us. We went to the dealer the following morning and the customer service rep started the engine and experienced the same problem. He was unable to stop the engine. He said it could take up to a month for repairs since they only have one Jeep mechanic. I drove it the previous day on a 120 mile trip and traveled on I-75. It could have been deadly if the car failed on that busy Interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548204October 4, 2023
AIR BAGS
The contact owns a 2021 Jeep Renegade. The contact stated while driving at an undisclosed speed, the airbag warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the front driver's airbag module needed to be replaced. The vehicle was not repaired. The contact was informed that the part to complete the repair was on backorder. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,461.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531848July 12, 2023
UNKNOWN OR OTHER
Air Conditioning Failed Dangerous driving conditions due to overheated Driver in hot weather. Spent over $200 at Briggs Firestone to inspect AC does not work. With mileage at 46,000 miles, they told me to take back to dealer, which is John L Sullivan. I took it back to John L Sullivan, they did not want to help, they wanted my money.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509929March 2, 2023
UNKNOWN OR OTHER
Vehicle stalls at random times. Dealership service center unable to duplicate problem. Vehicle was first brought in for repairs before 2 years or 24,000 miles but computer wasn’t giving a code. Took vehicle for repairs on February 28 and picked it up on March 2. I received a phone call prior to picking up my vehicle from the service advisor. He informed me that now Chrysler is aware of this issue and is trying to come up with a solution to repair it. I called the owner of the dealership and asked if he could get me a replacement vehicle and he said he has nothing to do with the lemon law. It’s between Chrysler and myself. I am being forced to drive an unsafe vehicle that just stalls at random times. The owner said that my vehicle is the only vehicle sold from his dealership that has this issue but there are other Jeep/Chryslers sold from different dealerships that have this issue. From the first time I reported this problem, I don’t think anyone believed me because they were never able to duplicate the stalling. I work as a part time courier and am afraid to drive my vehicle. I can’t wait until they find a solution. I’ve already had a few close calls with almost being rear ended. This issue started in June of 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508636February 22, 2023
UNKNOWN OR OTHER
When vehicle is in Auto Drive it stalls. When foot is taken of the brake pedal, vehicle does not automatically start. All lights and accessories are on and work but vehicle will not start. It takes several attempts to start vehicle. This happens when stopped at a light, a stop sign, sitting in traffic and most recently backing up. Dealer service center unable to find problem. This started after driving the vehicle for 11 months. Most recently it stalled four times in 24 hours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502051January 16, 2023
ELECTRICAL SYSTEM
Service Passive Entry error code. The vehicle will not turn off without manually going into the settings area and even then sometimes does not always work. Sometimes I Have to keep playing around with the menu to get it to shut off. Once turned off, sometimes it will crank back up and sometimes it will not. It has 22,000 miles and is under factory warranty I bought an extended warranty but neither the Jeep Manufacturer nor the Warranty company will offer me a solution. I was advised there is a "bulletin" and that will sometimes turn into a recall but as of now, there is no recall for the issue. I've had to reach out to the Jeep Manufacturer several times, attaching some information regarding my attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495663December 1, 2022
UNKNOWN OR OTHER
Sunroof spontaneously shattered while driving. No apparent cause (e.g. no reason to suspect a rock or other debris hitting the glass)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490437October 22, 2022
ELECTRICAL SYSTEM, AIR BAGS, ENGINE
took my car in for oil change and dealership said there was an oil leak somewhere. scheduled that for service. than during the last week i got a airbag disabled/service , disabled park/service warning lights pop up on my dash. auto/start/stop was disabled, check engine light came on for 10 seconds. dealership has scheduled service to look into these
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480782August 23, 2022
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
215/60R17 DGAS.ALL 4 OF MY TIRES GO LOW EVERY OTHER WEEK.I BOUGHT THE JEEP IN 2021.I HAVE BEEN PUTTING IN AIR IN ALL 4 TIRES EVERY SINCE.I CANNOT AFFORD TO PAY FOR 4 NEW TIRES.I HAVE NOT HAD THE JEEP A YEAR,MY NAME IS [XXX]/[XXX]//THANKS INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472668July 7, 2022
POWER TRAIN
Transmissions are defective! Will not go into 8th or 9th gear under any circumstances. Jeep says it is what it is. Transmission runs hot (3/4 or hotter) and mileage is awful. Factory rep was to meet with me and backed out telling dealer customers have to deal with it. Transmission will not hold up to driving 75mph for hours. Dealer was informed of issue 50 mi. after delivery and said it would fix itself after it hit 1k. Vehicles do not meet CAFE standards. Mileage is 25 to 33 percent less than rating. I have had 2 Jeep cases and first one ended when rep was told not to meet with me. I believe it is another case of Bosch having one tune for testing and one for the consumer like the eco diesel. I have emailed my congressman to let him know. I will bring my car wherever you wish to be tested. I have 2 of these and both are doing same thing. The Blogs have several people who also have this issue. We paid for 9 speeds and not 6 or 7.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468752June 11, 2022
ELECTRICAL SYSTEM
We were driving down the road and all of a sudden the key symbol appears on the dashboard with a wif bars on top of it On the dashboard said see settings on how to turn vehicle off. We were able to pull into a service center and the only whey we could shut the vehicle off was by pushing the setting button on the steering wheel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464711May 15, 2022
POWER TRAIN, ENGINE
Picked up Jeep in Kansas City. Got on highway and transmission (trans) would not shift into high gears. Called dealership and was told to contact local dealer. Got back to Texas (560 mi.) and contacted 4 dealers in the DFW area. All said there were issues with 9 sp. trans. One said put 2500 mi. on and see if it is a computer break in issue. Took to local dealer with 3300 mi and they did a Star Case. Subsequently, I also went with Manager and confirmed issue. Was contacted by Ralph at Jeep (CASE #82736087). Was told car was submitted for buyback. Two days later, buyback was off the table, and I was stuck with it. Jeep said that no problem found per dealership. Called dealership and was told flat out that was not the case. They drove one off the lot and it did just fine (2022 model). Meanwhile, I posted on a Renegade forum and other people are having same issue. We refer to this as "Paid for a 9-speed transmission, but only got 7. This is a safety issue. I drive mostly 75 mph highway roads in Northern Texas using my adaptive cruise and am causing harm by the rpm being much higher than it should be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463922May 9, 2022
UNKNOWN OR OTHER
On Saturday, April 30th our brand new 2021 Jeep Renegade's front passenger window spontaneously exploded. The window inexplicably exploded before we even made our first car payment and we have captured the event on our garage's Wyze camera. Luckily no one was injured but an event like this could have killed someone. Jim Marsh Dealership claimed to have never seen this before, despite there being numerous claims online of consumers reporting exploding windows and sunroofs. We are still getting the run around from Jim Marsh Jeep and Jeep Wave. Both parties have been far more concerned with who has to pay the towing charge rather than show any concern or regard for our safety or the safety of other consumers. There either needs to be a warning label on all tempered glass windows, some sort of protective film needs to be placed over all tempered glass windows, or every consumer should have to sign a waiver stating that they are aware that their tempered glass windows/sunroofs may spontaneously explode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459112March 31, 2022
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2021 Jeep Renegade. The contact stated while driving at 65 MPH, several messages were displayed. The contact stated that " Warning. Imminent Engine Failure", " Warning. Side and Front Impacts", " Warning. Low Fuel" and other unknown warning messages were displayed. Additionally, the radio became inoperable. The contact continued to drive the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the wiring system had melted due to exposure to the exhaust gases. The dealer informed the contact that the exhaust pipe was malformed as it was routed incorrectly in a straight outward direction instead of being curved. The dealer advised the contact that it was a manufacturer defect. The vehicle was repaired; however, upon taking the vehicle to her residence, the contact noticed that the rear bumpers had melted. The vehicle was taken back to the dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 1,650.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11455069March 3, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
ON FEB. 6.2022 THERE WAS ANOTHER CAR IN FRONT OF ME AND THE FORWARD COLLISION WARNING WENT OFF AND WARNED OF SOMEONE IMMEDIATLY STOPPING IN FRONT OF ME AS THE RED STOP WARNING CAME ACROSS THE DASH LIKE IT HAS IN THE PAST IN THEN FAILED AND THEN THE SERVICE LIGHT CAME ON ALONG WITH 4X4 FAILURE NOTICE AND EVERYTHING ELSE I TOOK IT TO MAZDA INSTEAD OF JEEP BECAUSE THEY ADVISED THEY HAVE A 2 WEEK BACKLOG OF ISSUES AND CANNOT GET A RENTAL CARE NOR A VALID ETA ON FIXING VEHICLE. MAZDA FOUND OUT THERE WAS A BENT TIE ROD WHICH RESULTED IN ME SPENDING $4,000 TO GET FIXED AND THEY STILL HAD TO REFER ME TO JEEP FOR THE FORWARD COLLISION SYSTEM TO BE SERVICED BUT STILL THEY HAVE NO RENTAL OR REPLACEMENT CAR FOR ME TO DRIVE IT HAS NOW BEEN OVER A MONTH AND MANY COMPLAINTS WITH FCA STELLANTIS Complaint ID: [XXX]Filed with:BBBDate Filed:2/6/2022 STILL NO REPSONSE FOR REIMBURSMENT AND ALSO CALLED JEEP CASE MANAGER AND THEY DENIED TO HELP ME ANY FURTHER SINCE I CANNOT TAKE IT TO JEEP HOWEVER I HAVE WRITTEN NOTICE THAT MAZDA IS A CERTIFIED REPAIR CENTER BUT TO DATE THIS ISSUE HAS NOT BEEN ADDRESSED AND MY FORWARD COLLISION SERVICE LIGHT IS STILL ON AND NO ONE IS WILLING TO HELP ME UNLESS I TAKE IT TO JEEP AND DROP OFF MY CAR AND MISS WORK FOR DAYS OR WEEKS ON END SINCE NO RENTAL CARS ARE AVAILABLE AND JEEP WAVE WILL NOT REIMBURSE ME EITHER WHICH GOES AGAINST WHAT I WAS SHOWN WHEN PURCHASING THIS VEHILCE I DO NOT FEEL SAFE BUT HAVE BEEN UNABLE TO GET HELP AND WAS ADVISED TO SUBMIT A COMPLAINT WITH NHTSA. PLEASE CALL ME SO I CAN EMAIL THE DOCUMENTS TO YOU [XXX] THANK YOU. THIS IS SAFETY CONCERN THAT I WANT THEM TO ADDRESS BUT THEY ARE UNWILLING TO WORK WITH ME SINCE THIS IS MY ONLY VEHICLE. NO ONE TO DATE HAS EVER CALLED ME.ALL I WANT IS TO BE REIMBURSED FOR A PART I SHOULD NOT HAVE HAD TO BUY. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449343January 29, 2022
POWER TRAIN, SEAT BELTS
Dashboard lights suddenly start blinking, from seatbelt, airbag, check engine… then the D starts flashing and the car loses power (goes like in neutral), forcing me to pull over, when I can. This happens while driving, this happens often. Have visited a dealership twice, “no trouble found”. Danger to self and others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431350September 1, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
September 1, 2021 Re: [XXX] I purchased this vehicle on or about August 17, 2021 Upon delivery but after completion of paperwork, the transport agent conveyed that the vehicle had 'quick steer". He tried to explain that the car just steers or drives on its own. Very bad weather, I didn't risk driving it. I had the opportunity to drive it and the steering wheel becomes self operating, the brakes respond and during driving the vehicle literally stops responding to manual driving. Both the steering wheel and brakes are automatically generated. In upper left corner of dash a directional turns red to green. There is no indication of why or how. It's dangerous and can lead to death by car accident. I presented the dealership with concerns, too INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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