Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#10895202August 11, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, WHEELS
PURCHASED 2016 JEEP CHEROKEE BRAND NEW FROM SUSANVILLE AUTO CENTER AND THE CAR HAS NOW BEEN IN THE SHOP 6 TIMES AND TOWED IN THE LAST TIME. IT HAS NOW FRIED THE COIL AND THE SPARK PLUGS. IT HAS BEEN IN FOR 2 WHEEL SENSORS, THERMOSTATE REPLACEMENT AT 1500 MILE, COOLANT LEAK AT 2500 AND NOW THE COIL AND PLUG ISSUE WHILE DRIVING HOME FROM AUBURN CA OVER 200 MILES FROM HOME CAR STARTED JERKING DASH FLICKERING AND USE OVER 3/4 TANK OF GAS IN 50 MILE AND WOULD ONLY GO 45MPH AT 25K. I DRIVE FOR A LIVING AN CAN NOT AFFORD TO BE STRANDED IN THE MIDDLE OF NO WHERE AS A WOMAN. I'VE CONTACT JEEP CORP AND OF COURSE NO RESPONSE. DEALER WONT DO ANYTHING EITHER. NOW TO TRY CA LEMON LAW AND ATTORNEY GENERAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893927August 8, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT MOVED AND JERKED INDEPENDENTLY WITHOUT WARNING. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V284000. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,267. UPDATED 10/07/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891827July 30, 2016
STEERING, SUSPENSION
MY DAUGHTER [XXX] WAS DRIVING ON A STRAIGHT 2 LANE ROAD WHEN THE JEEP SUDDENLY RAN OFF THE ROAD ON THE RIGHT. SHE MANAGED TO GET IT BACK ON THE ROAD BUT THEN IT FLIPPED OVER ONTO THE DRIVER SIDE AND SLID DOWN THE ROAD APPROXIMATELY 100 FT BEFORE SLIDING OFF THE ROAD AGAIN AND THEN CAME TO REST. SHE DID NOT COLLIDE WITH ANYTHING AND THE ONLY DAMAGE TO THE JEEP WAS THE DRIVER SIDE FROM THE SLIDE AND THE RIGHT FRONT SUSPENSION. THE LOWER CONTROL ARM SNAPPED AT THE LOWER BALL JOINT MOUNTING HOLE AND THE STEERING KNUCKLE BROKE IN TWO. I DO NOT KNOW WHICH OCCURRED FIRST. THE TIRE AND WHEEL WERE NOT DAMAGED OTHER THAN GOUGES ON THE INSIDE OF THE WHEEL CAUSED BY IT ROTATING AROUND THE BROKEN STEERING KNUCKLE. CHRYSLER HAD THE JEEP INSPECTED BUT DECLINED TO ACCEPT ANY RESPONSIBILITY. THE VEHICLE WAS DECLARED A TOTAL LOSS. AS A RESULT, MY DAUGHTER AND SON-IN-LAW SUFFERED A SIGNIFICANT LOSS IN VALUE EVEN THOUGH THE JEEP WAS ONLY 2 MONTHS OLD AND HAD ONLY 1,035 MILES ON IT AT THE TIME OF THE ACCIDENT. MY DAUGHTER SUFFERED ONLY A CONCUSSION BUT IT COULD HAVE BEEN MUCH MORE SERIOUS IF SHE HAD BEEN TRAVELING ON A HIGHWAY AT 70 MPH. IF THERE IS A FAULT WITH THE STEERING KNUCKLE OR LOWER CONTROL ARM ON THESE JEEPS, THEN THERE WILL BE MORE ACCIDENTS AND POSSIBLY SERIOUS INJURIES OR DEATH. I HAVE BEEN A PROFESSIONAL AUTO MECHANIC FOR 40+ YEARS AND HAVE NEVER SEEN A STEERING KNUCKLE OR CONTROL ARM BREAK LIKE THESE DID. MY DAUGHTER HAD JUST LEFT MY HOME 30 MINUTES EARLIER, AFTER HAVING LUNCH WITH HER MOM AND I AND WAS ONLY 1/2 MILE FROM HER HOUSE WHEN THE ACCIDENT OCCURRED. SHE HAD NO ALCOHOL. MY DAUGHTER AND HER HUSBAND ARE BOTH PHYSICIANS AND I AM FILING THIS ON THEIR BEHALF SINCE THEY ARE NOT FAMILIAR WITH VEHICLE PARTS TERMINOLOGY AND HAVE VERY LIMITED TIME, WHEREAS I AM RETIRED. THE REGISTERED OWNER IS MY SON-IN-LAW [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10891569July 29, 2016
EXTERIOR LIGHTING
DROVE MY NEW JEEP FOR THE FIRST TIME AT NIGHT IN THE COUNTRY. THE HEADLIGHTS ARE DANGEROUSLY INADEQUATE. THE SHOULDER IS NOT PROPERLY ILLUMINATED, CREATING A HAZARD WHEN OBJECTS ARE ON THE SIDE OF THE ROAD, AS WELL AS WHEN MAKING A TURN ONTO UNLIGHTED INTERSECTION. WHEN GOING DOWN A SLIGHT GRADE, THE LIGHTS DO NOT GIVE ENOUGH DISTANCE TO REACT IN AN EMERGENCY. DEALER HAS CHECKED ALIGNMENT OF LIGHTS AND DETERMINED THEY ARE TO FACTORY SPECS. HAVE A CASE NUMBERS STARTED WITH CHRYSLER CUSTOMER SUPPORT, BUT GETTING VERY SLOW RESPONSE. PICTURES OF MY NISSAN FRONTIER WITH OEM LIGHTS AFTER 72K MILES VS JEEP WITH 500 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888976July 27, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LIGHT-EMMITING-DIODE LAMP WHICH INDICATES WHEN THE PARKING-BREAK IS ENGAGED IS NOT VISIBLE IN DAYLIGHT [I.E. PEAK BRIGHT SOUTHERN CALIFORNIA SUNSHINE]. AND, THE LED COLOR IS NON-OPTIMAL FOR HUMAN OBSERVATION. THE LED WHICH IS ILLUMINATED WHEN THE PARKING-BREAK IS SET IS NOT VISIBLE IN DAY LIGHT. PLEASE CONSIDER FIXING OR REPAIRING THIS PROBLEM ASAP. I ROUTINELY NEED TO COVER THE AREA WITH MY HAND AND SQUINT IN ORDER TO SEE IF THE LED IS LIGHTED. THIS IS A SERIOUS PROBLEM THAT COULD EASILY BE FIXED. PERHAPS SOMEONE DURING ASSEMBLY USED THE WRONG RESISTOR??? I HOPE THAT CHRYSLER JEEP USED PWM TO CONTROL THE LED BRIGHTNESS, SO THAT THIS ISSUE CAN BE FIXED WITH A SOFTWARE UPDATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888563July 26, 2016
POWER TRAIN
IT APPEARS BASED ON RESEARCH, THE LISTED VEHICLES IS HAVING THE SAME TRANSMISSION ISSUES AS THE 2014-2015 MODELS. WHICH WITHIN SEVERAL PUBLICATIONS JEEP INDICATED THEY HAD RESOLVED THE TRANSMISSION ISSUE IN THE 2016 MODEL, THAT HAD PLAGUED JEEP IN THE PREVIOUS TWO YEARS. WHICH APPEARS TO BE AN INCORRECT STATEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888652July 26, 2016
POWER TRAIN
WITH OR WITHOUT ESS ENGAGED, THE TRANSMISSION SLIPS FOR UP TO ~1 SECOND. THIS PROBLEM IS NOTICABLE BY AVERAGE OWNER WHEN THE CAR TRANSITIONS FROM NOT-MOVING INTO MOVING FORWARD. I HAVE NOT NOTICED SLIPPAGE IN REVERSE, BUT I DO NOT RULE THIS OUT. I HAVE NOTICED SLIPPAGE WHEN THE JEEP FIRST STARTS MOVING FORWARD. CAR HAS ABOUT 1800 MILES AND JUST STARTED DOING THIS VERY RECENTLY MAYBE AT MILEAGE 1600~. ALSO, GAS MILAGE WAS IN THE PAST FOR THE SAME TRIP AVERAGING >24MPG (IT FORMERLY WAS ~26 I THINK). NOW SAME TRIP AVERAGES ~20MPG. CAR FEELS SLUGGISH AT TIMES. INITIAL THOUGHT WAS BAD GAS, BUT NEW GAS -- SAME SLIPPAGE. I HAVE CONTACTED FCA (MANUF) AND WILL TRY TO RESOLVE. THE GAS MILAGE IS ALSO A PROBLEM AS IT IS NOWHERE NEAR THAT STATED IN EPA REPORTED ... HOWEVER, IF SLIPPAGE IS FIXED, THEN MAYBE ~28MPG IS POSSIBLE. VERY STRANGE FOR NEW CAR, IMHO. (WHEN CAR WAS <1000 MILES, MILAGE WAS ~26MPG FOR SAME TRIP ... THEN IT WAS ~24MPG ... NOW IT IS ~20MPG ... I AM NOW CONCERNED.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888656July 26, 2016
FUEL/PROPULSION SYSTEM
MILEAGE MPG IS NOWHERE NEAR EPA STICKER DISPLAYED ON JEEP WHEN PURCHASED. PERHAPS THIS IS DUE TO MECHANICAL PROBLEMS? (SEE TRANNY SLIPPAGE REPORT) SAME TRIP, SAME/SIMILAR DRIVING CONDITIONS, NO STOP-AND-GO TRAFFIC, FLAT-ISH HIGHWAY, NO WIND, HOT WEATHER [I.E. LESS WINDAGE], SHOULD AVERAGE ABOUT ~28MPG, BUT AVERAGE IS ~20MPG. ALSO, AVERAGE MPG IS DROPPING (I.E. WAS ~26MPG ... THEN 24MPG ... THEN 20MPG.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888227July 25, 2016
ELECTRICAL SYSTEM
VEHICLE HAD RUN UNATTENDED IN ENCLOSED GARAGE. VEHICLE CONSUMED ALL FUEL IN GAS TANK (ABOUT 14 GALLONS) RESULTING IN EXCESSIVE HEAT BUILD UP IN GARAGE THAT ITEMS IN GARAGE MELTED. PARTS ON THE VEHICLE MELTED. THE BATTERY WAS RUINED FROM EXCESSIVE HEAT, THE FUEL PUMP, INSIDE THE FUEL TANK, MELTED. THE FUEL TANK BECAME DISTORTED. PLASTIC WAS FOUND IN THE VALVE TRAIN AND IS BELIEVED TO HAVE BEEN SOURCED FROM THE MELTED FUEL PUMP. INTERIOR WAS DAMAGED AND FLAT SPOTS ON THE TIRES WERE CREATED DUE TO EXCESSIVE HEAT. VEHICLE WAS STATIONARY AND IN PARK. THIS JEEP IS EQUIPPED WITH A KEYLESS IGNITION AND ENGINE STOP / START FUNCTION THAT SHUTS ENGINE OFF WHEN BRAKING TO A COMPLETE STOP AND THEN RESTARTS ENGINE WHEN BRAKE IS RELEASED. EITHER THE VEHICLE STARTED ON IT'S OWN, OR VEHICLE WAS NOT SHUTOFF PRIOR TO DRIVER EXITING. JEEP DOES NOT PROVIDE ANY AUDIBLE ALERT TO THE DRIVER THAT THE VEHICLE IS RUNNING AFTER THE KEY FOB HAS LEFT THE VEHICLE OR FOB IS OUT OF RANGE. IT IS ALSO A CONCERN THAT THE VEHICLE CONTROL MODULES WOULD LET THE VEHICLE RUN FOR AT LEAST 24 HOURS AND NOT SHUTOFF. GIVEN THAT REMOTE START WILL SHUTOFF AFTER 15 MINUTES AND THE ACC POSITION IS ONLY GOOD FOR 30 MINUTES, HOW CAN JEEP DESIGN A VEHICLE TO IDLE UNATTENDED UNTIL THE FUEL TANK EMPTIED? VEHICLE WAS ALSO OBSERVED TO BE RUNNING IN A PARKING LOT TWO WEEKS LATER. WITNESSES PARKED NEXT TO THE JEEP HAVE NO RECOLLECTION OF IT RUNNING WHEN DRIVER LEFT THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888262July 25, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE STATIONARY, ANOTHER VEHICLE STRUCK THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, SHOULDER, RIBS, HAND, AND ARMS, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A COLLISION REPAIR CENTER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 10,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10887436July 21, 2016
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE TOOK MULTIPLE ATTEMPTS TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED AN OIL CHANGE. THE VEHICLE WAS REPAIRED, BUT THE REMEDY FAILED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS FURTHER DIAGNOSED THAT THE POSITIVE CRANKCASE VENTILATION VALVE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886186July 20, 2016
PARKING BRAKE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. AFTER THE VEHICLE WAS PARKED FOR APPROXIMATELY 20 MINUTES, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ON SEVERAL OCCASIONS, THE PARKING BRAKE INDEPENDENTLY ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A LOOSE WIRING HARNESS THAT NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 400. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885838July 19, 2016
VEHICLE SPEED CONTROL
WHEN DRIVING ON A 2 LANE HIGHWAY, I SET THE CRUSE CONTROL AT 58MPH. THE CRUSE SET WAS DONE AT THE CREST OF A HILL. THE CAR THEN ACCELERATED TO 70MPH BEFORE BACKING OFF TO 58MPH. THIS CAR HAS NEVER DONE THIS ON THIS HILL OR ANY OTHER HILL. IN FACT IT'S ALWAYS HELD IT'S SPEED VERY WELL. THIS MAY BE A ONE-OFF INCIDENT, NEVER TO OCCUR AGAIN, BUT I FELT IT NEEDED TO BE REPORTED TO THE DEALER AS I'VE ONLY GOT 6000 MILES ON THIS CAR. THE SERVICE TECH LAUGHED AND SAID THIS WAS NORMAL. I DISAGREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885084July 15, 2016
POWER TRAIN
I WENT TO PASS A CAR ON A TWO LANE ROAD. WHEN I STEPPED ON THE GAS THE ENGINE REVVED TO A HIGH RPM BUT WOULD NOT SPEED UP.THE ENGINE LIGHT LIT AND A " SERVICE TRANSMISSION" MESSAGE CAME UP. IT STAYED IN 4TH GEAR ALL THE WAY HOME ( ABOUT 45 MILES). AFTER I GOT HOME I TRIED TO GO UP THE DRIVEWAY, ABOUT 100 YARDS, AND THE JEEP WOULD HARDLY MOVE. I HAVE 7100 MILES ON IT. THIS TRANSMISSION NEEDS TO BE RECALLED !! IT IS A PIECE OF JUNK. THE DEALER HAS HAD IT A WEEK AND I STILL HAVE NOT HEARD A WORD ABOUT IT FROM THEM. I DOUBT I WOULD GET MUCH OF A TRADE IN ON THIS AS ALL THE DEALERS KNOW THIS IS A BAD AND UNSAFE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882409July 4, 2016
VEHICLE SPEED CONTROL
WHILE USING CRUISE CONTROL, TRAVELING UP AND DOWN HILLS, THE SPEED WOULD NOT REMAIN CONSTANT. THE VARIATION OF THE SPEED WOULD BE BETWEEN NEGATIVE 5 MPH TO 16 PLUS MPH, WITHOUT MY FOOT BEING ON THE THROTTLE. AT TIMES WHILE TRAVELING DOWN HILLS, THE ENGINE WOULD ACTUALLY ENGAGE TO ACCELERATE THE VEHICLE. THE TACHOMETER WOULD SHOW THE ENGINE REV INCREASE AND YOU COULD HEAR THE ENGINE AS WELL WHEN THIS HAPPENED. I HAVE AN INCIDENT OF THIS ON VIDEO IN WHICH I HAD THE CRUISE SET TO 45 MPH AND WHILE TRAVELING DOWN HILL, THE VEHICLE ACCELERATED TO 58 MPH, WITHOUT MY FOOT ON THE THROTTLE. I WANTED TO USE THE CRUISE CONTROL TO GET BETTER GAS MILEAGE ON THE HIGHWAY, BUT WOULD OFTEN HAVE TO HIT MY BREAKS TO AVOID THE VEHICLE IN FRONT OF ME DUE TO RAPID ACCELERATION. AFTER DISCOVERING THIS ISSUE, I REFUSED TO USE IT AS A RESULT. THIS IS NOT MY VEHICLE, BUT A RENTAL VEHICLE. THIS ISSUE HAPPENED THE ENTIRE TIME PERIOD I HAD THE RENTAL I HAVE VIDEO TO PROVE THIS BUT AM UNSURE HOW TO UPLOAD IT AS ACCORDING TO YOUR WEBSITE IT IS NOT A SUPPORTED FILE FORMAT. I WILL PROVIDE UPON REQUEST. MY HUSBAND, WHO IS AN FAA A&P LICENSED MECHANIC, FILMED THE VIDEO WHILE I WAS DRIVING, AND SUGGESTED I REPORT THIS ISSUE. HE ALSO DID SOME RESEARCH ON THE INTERNET TO DETERMINE IF THIS IS A KNOWN ISSUE WITH THE JEEP, AND FOUND THAT IT APPEARS TO BE, AS MANY ARE REPORTING SIMILAR ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876100June 23, 2016
ELECTRICAL SYSTEM
SAFETY RECALL S28 SHIFT INTERLOCK SOLENOID ELECTRICAL CONNECTOR THE DEALER FAILS AND IS UNABLE TO REMEDY THIS DEFECT, THEY DO NOT HAVE THE PART ITS BEEN TWO MONTH PLEASE HELP!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875979June 22, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT RENTED A 2016 JEEP CHEROKEE. WHILE IN REVERSE AND APPLYING THE BRAKES, THE RENTED VEHICLE INDEPENDENTLY ACCELERATED FORWARD AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. ....UPDATED 08/29/16 *BF THE CONSUMER STATED THE VEHICLE SLIPPED OUT OF GEAR SEVERAL TIMES WHILE ATTEMPTING TO PARK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10875461June 20, 2016
FUEL/PROPULSION SYSTEM
I WAS PULLING INTO TRAFFIC AFTER STOPPING AT INTERSECTION CAR WENT DEAD NO POWER IT WOULD NOT TURN BACK ON UNTIL I REMOVED KEY AND REINSERTED IT THEN IT STARTED. I WAS STOPPED PARTAILY IN ROADWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871876June 1, 2016
UNKNOWN OR OTHER
I PURCHASED A 2016 JEEP CHEROKEE WITH AN ACTIVE DRIVE II TRANSFER CASE FOR THE SOLE PURPOSE OF FLAT TOWING IT BEHIND AN RV. ALL PRINTED AND ON-LINE BROCHURES CLEARLY STATED THAT THE VEHICLE COULD BE FLAT TOWED. I PAID A LOT OF MONEY FOR THE UPGRADED DRIVETRAIN AND WAITED 8 WEEKS FOR DELIVERY ONLY TO BE ADVISED A FEW MONTHS LATER BY FCA THAT THE VEHICLE IS NO LONGER TOWABLE AS PURCHASED. IF THE CUSTOMER DESIRES TO TOW THE VEHICLE THEN THE CUSTOMER CAN PURCHASE A NEWLY RELEASED WIRING KIT AND PAY A DEALER TO INSTALL IT. ADDITIONALLY, THE CUSTOMER SHOULD UPGRADE THEIR RV TOW PACKAGE TO INCLUDE A MEANS FOR CHARGING THE CHEROKEE'S BATTERY WHILE BEING TOWED. CHRYSLER SAYS THAT THEY DEEM THIS REQUIRED WIRING KIT AS A 'CUSTOMER SATISFACTION' ACTION AND THAT THEREFORE, THE CUSTOMER HAS TO PAY FOR IT. HOW IS IT POSSIBLE THAT CHRYSLER / FCA CAN GET AWAY WITH SELLING A VEHICLE AS 'TOWABLE' AND THEN SUBSEQUENTLY REQUIRE THE CUSTOMER TO PAY HUNDREDS OF DOLLARS TO FIX THEIR MISTAKE? IF THE CUSTOMER CHOOSES TO NOT ADD THIS FIX THEN IT IS RECOMMENDED THAT THEY DO NO FLAT TOW. THE CONSEQUENCE OF FLAT TOWING WITHOUT THIS FIX IS A POSSIBLE SEVERE WOBBLE WHICH CAN DAMAGE THE VEHICLE AND RV. IT COULD ALSO CAUSE AN ACCIDENT IF THE SITUATION GETS OUT OF CONTROL. THE RECALL CENTER SENT OUT A NOTIFICATION OF THE ISSUE TO CUSTOMERS, BUT THEY ARE NOT CONSIDERING THIS A RECALL ISSUE. INSTEAD, THEY ARE ADVISING CUSTOMERS THAT THERE IS AN ISSUE AND TO DEAL WITH IT ON THEIR OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871159May 27, 2016
SEATS
THE DRIVER AND PASSENGER HEADRESTS ARE ANGLED TOO FAR FORWARD AND CAUSE DISCOMFORT WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee