Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11641402February 7, 2025
POWER TRAIN
Since I bought the car Periodic here and there hesitation when going from complete stop to pressing gas to go . Traffic coming towards us and still hesitant to go (sometimes had to pull to the side and other times finally caught on and went) so took it in for tune up had spark plugs replaced and over time periodic hesitation happening again. . Didn’t think much of it then maybe it’s the car (it was so infrequent) until the SVC 4WD light came abt a week n half ago and now the car has been in the shop since waiting to have the PTU replaced. Why was my car not recalled? And others have been. It only has Just under 100,000 miles on it. Currently at Lynch Chrysler Jeep in Mukwonago being worked on! Also just 4 weeks prior to that it was in for the standard ignition engine oil cooler .. (receipt attached) cracked so bad leaking oil every where. Repair shop said they’ve seen of half dozen of these in the shop in the past few weeks. . Part is made cheap and is plastic. Common prob why isn’t that recalled ? But better yet after that was replaced within 24 hours check engine light came back on for a defaulty oil pressure sensor that was part of the standard ignition engine oil cooler - at least was part under warranty due to it was just replaced. Then the SVC 4WD which is mentioned above, this is still being repaired (so no receipt yet just estimate) I guess there was a hold on ordering parts but now has been lifted and they got the part and started working on my car! Not sure if my car qualifies for a lemon or not .. but if this is how a jeep is made I will never buy another .. I’ve been without a car for over a month due to sitting in shops!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641268February 7, 2025
POWER TRAIN
Car repeatedly says “Shift to Park” when in any gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640860February 5, 2025
UNKNOWN OR OTHER
The vehicle was recalled but it's been six months and the part is still not available and we are unable to renew the registration due to the part not being available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640166February 2, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, SERVICE BRAKES
My parking brake turned on by itself when I started my 2015 Jeep Cherokee and would not turn off. The parking brake light also came on. It is available for inspection. My safety and others safety was put at risk because my car could have stopped running while I was driving. I will be taking it to my local Jeep dealership to have it looked at. I have had a mechanic look at it but was told he could not fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638355January 24, 2025
POWER TRAIN
PTU has been replaced out of pocket and will need to be again. Also when turning right it feels as if a fuel cut happens. Every other year has been addressed but mine has not been tho 2015 has been know to be one of the worst years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637507January 21, 2025
ENGINE AND ENGINE COOLING, AIR BAGS, POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 20 MPH, the vehicle made an abnormal grinding sound coming from the engine. The contact stated that the Service 4WD message was displayed and remained displayed. The contact stated the vehicle jerked while driving at slow speeds. The vehicle was taken to an independent mechanic where it was diagnosed with engine cooling, engine, and electrical system failures. The vehicle was not repaired. The contact researched online and related the failures to NHTSA Campaign Number: 15V676000 (ENGINE AND ENGINE COOLING), 15V041000 (AIR BAGS), and 20V343000 (POWER TRAIN); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure and informed the contact that he would be receiving an email. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637179January 20, 2025
SERVICE BRAKES, ENGINE
I was driving down the highway and my car just shut off and came to a complete stop in the middle of the road. It happened twice. Both times the emergency brake light came on but at no time was the emergency brake engaged by me. I was lucky that I wasn’t on a busy road and the care behind me had time to react or it could have been fatal. After trying to restart the car it took some tinkering with the ebrake and after a slight hesitation of the engine, it started. That happened twice in one day and once on another. This is a huge issue that can cause loss of life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635545January 12, 2025
POWER TRAIN
4 wheel drive wont kick in
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635025January 9, 2025
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal grinding sound. The vehicle was taken to the dealer, where it was determined that the power transfer unit needed to be replaced, but the part was on backorder. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634056January 4, 2025
SERVICE BRAKES
While driving with my children, a message to service the electronic parking break appeared. The parking break engaged and I am no longer able to move my vehicle in order to have it serviced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633137December 30, 2024
POWER TRAIN
On several occasions, I have been driving the vehicle when it suddenly shifted gears and lurched forward unexpectedly. This action is so powerful it feels like another car has hit me from behind. This was a transmission failure and is available for inspection. Both myself and my family members have suffered whiplash-like neck injuries from these repeated incidents. The automobile puts us at risk of colliding with another vehicle, shifting out of gear, and stopping in the middle of the road or highway while driving. The dealer checked the vehicle, and they could not reproduce the problem. The dealer has inspected the vehicle. There were no warning lamps, messages, or other symptoms of the problem prior to failure. The problem began in 2020 and has gotten worse over time. Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629467December 7, 2024
SERVICE BRAKES, POWER TRAIN, ELECTRICAL SYSTEM
Driving through [XXX] in Belfair, WA my 2015 Jeep Cherokee Trailhawk with the 2.4L started running rough and was jerking. As I entered the turn lane the Service Park Brake light flashed, my Jeep jerked to a stop and the emergency brake was turned on while I was still in Drive. I could not get the Emergency Brake to release even after putting my vehicle into park and pressing the brake pedal. I turned the Jeep off then back on but the Emergency Brake was still stuck on. I had to shut the Jeep off and get out of my vehicle on a very busy Highway to get my tools from the spare tire cargo. Upon retrieving my tools I noticed several inches of standing water in the spare tire area. I then popped my hood, disconnected the battery then reconnected the battery. This allowed the Emergency Brake to release so I could drive to the nearest parking lot. I was along an extremely busy State Highway for almost 10 minutes and nearly got hit by other vehicles including school busses and big rigs! My Jeep was towed to my home in Shelton, WA where further inspection showed water had been leaking from the lift gate. I removed all panels and found almost 4 inches of water where my spare sits, mold, water and moisture on and around the ECU and the Automatic Braking System and rust. The seals are good but when it rains the water finds its way in! These pictures are from after when I used my shop vac to get the water out. I found there is a recall for the exact same thing but only for Power Lift Gates. I do not have a Power Lift Gate but this is a major safety issue and should be recalled whether the 2015 Jeep Cherokee Trailhawk has a power lift gate or manual lift gate! A quick internet search shows so many other Jeep Owners without the Power Lift Gate have the same issue and complaints! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628764December 4, 2024
UNKNOWN OR OTHER
Door latch mechanism doesn't work under 32 degrees. Have been both locked out of and in vehicle. Once the door opens it will not latch to close. I took it to my local dealer Empire Jeep and they jammed grease in the door latch in 2023 which seemed to work for the season but again this year they did the same and that quick fix no longer works. Now I have to take it in to have the door torn apart, estimated time 2 hours and approximately $200.00 for labor. Why do I have to pay this if this is solely a Jeep issue? I've never had this happen to any other vehicle I've owned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628469December 3, 2024
POWER TRAIN
I own a 2015 Jeep Cherokee Limited. A week ago I was in a parking lot and reversing out of a parking space when a warning light came on "shift in park to start engine." The engine was running, however as I shifted to drive numerous lights on the dash board were flashing on and off. I shifted the vehicle to park, however when I shifted back to drive the vehicle was not moving forward when I stepped on the gas pedal. I shut the vehicle off and on and was able to shift to drive and move forward although multiple warnings were flashing on the dash board. I was able to drive back to my home. I turned the vehicle off and on and again shifted to drive, however this time the vehicle did not move forward, the same when I shifted to reverse. I have not taken my vehicle to a dealer or mechanic yet, so not sure what the issue is here, but I did see that there were over 900 complaints for power train on the NHTSA website and the most recent 2 or 3 recalls were describing very similar incidents to what happened to my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627531November 26, 2024
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2015 Jeep Cherokee. The contact stated that the shifter light and the 4WD lights remained illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the lights had illuminated due to the transfer case failure. The contact was informed that the transfer case needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 91,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626726November 21, 2024
UNKNOWN OR OTHER
On approximately [XXX], I got a warning notification on my console that said "4 wheel drive needs to be serviced". We took our vehicle immediately into the Lithia Ram of Tri Cities Ram Dealership in Kennewick Washington and was told they will order the part. We did not hear from them and my husband went back to the dealership in two weeks and they told us that we had an appointment with them that morning for them to run a diagnostic on our 2015 Jeep. We did not know that (their employee had forgotten to write it on his business card) and they had forgotten to tell us of that appointment. They rescheduled for 2 weeks later for August 29, 2024. They ran the diagnostic on the car and was advised it was a recall on a ptu on the 4 wheel drive unit. They said we could drive it, but no more than 50 miles. I now drive this vehicle very little because I am afraid that the transmission will fail. We have patiently waited and was advised the part would be in on November 20, 2024. We text them today and was told that they they apologize for the delay in ordering the part and the ptu part is pending January 15, 2025 now to submit an order. They blame Chrysler for the delay of getting the ptu part. The warning notification comes up on my front screen that the "4 wheel drive needs to be serviced" when I drive the car less than one half a mile to the grocery store. I am very afraid that the transmission will fail when I am crossing a busy street and will be hit by another car. I will stop driving my car. I never received a recall notice. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625107November 13, 2024
POWER TRAIN, STEERING
I had an incident in 2018 with the power transfer unit in this vehicle wherein I lost all control of the vehicle while driving. The dealer repaired it at that time. However, recently I was advised by the dealer that I am likely to have the same issue because the power transfer unit needs to be replaced and is a known issue yet for some reason my specific model is not included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621768October 24, 2024
UNKNOWN OR OTHER
UNKNOWN Over the past year, my vehicle has unexpectedly stalled on the highway while traveling at high speeds. This alarming situation has occurred multiple times, leaving me and my passengers in precarious circumstances. Luckily I have been able to avoid hitting other vehicles while moving to the roadside. I believe these incidents are linked to a manufacturing defect within the transmission system, a concern for many Jeep Cherokee owners. For instance, numerous reports on forums like Jeep Forum and NHTSA's website detail similar experiences, with owners describing sudden stalls and transmission issues resulting in dangerous situations. I originally brought my vehicle in on June 21, 2023, where a diagnostic was performed. Jeep recommended repairing the cooling system and changing additional parts, which we did with our trusted mechanic at a cost of $972.37. Unfortunately, the problem of stalling persists. We took the car to the Jeep Dealership and now on October 24, 2024, Jeep has sent me a list of repairs needed totally $9516 to again supposedly fix the issue of the car stalling while driving. The 2015 Jeep Cherokee should now be on the road. I feel strongly that the car should be recalled. Regardless of the fact that the car is no longer under warranty, I have maintained the car with proper maintenence and this should not be happening to any car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621168October 22, 2024
ELECTRICAL SYSTEM, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Hi, There are numbers of recalls and 3 of the recalls came back. I got engine light with the codes U0402 Implausible Data Received From TCM U0164 Lost Communication With HVAC Control Module TCM BCM and PCM needs to be reprogrammed or replaced. Also car is accelerating while cruise control is set. Fca satisfaction notice - R01 Fca recall - S55 Nhtsa recall - 16V - 529 Fca recall - U63 Nhtsa recall - 18V - 332 These 3 recalls need to be redone. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619764October 15, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
A few times when I have used cruise control my car suddenly accelerates and takes me slamming on my break for a few seconds to disengage to slow down, almost causing me to crash into someone. I have not taken my car to a shop to have it looked at. There were no warning lights or messages when it happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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