Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11149660November 6, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO PROJECT ENOUGH LIGHT TO SEE THE ROAD PROPERLY. THE CONTACT ALSO MENTIONED THAT THE HEADLIGHT COVERS HAD A SMOKEY FILM. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145351November 5, 2018
UNKNOWN OR OTHER
KEY FOBS DON'T WORK AS THEY SHOULD. REMOTE START ONLY WORKS OCCASIONALLY , INDICATES "KEY FOB NOT DETECTED" WHEN I AM TRYING TO START THE CAR ALTHOUGH I AM HOLDING THE FOB IN MY HAND, WON'T OPEN THE DOOR WHEN I TOUCH THE DOOR HANDLE OR PUSH "UNLOCK", WON'T OPEN THE TAIL GATE ETC. SOMETIMES THE FOB WILL WORK BUT NOT OFTEN. NEW BATTERIES HAVE BEEN INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149464November 5, 2018
POWER TRAIN, STEERING
WHILE TOWING MY JEEP CHEROKEE BEHIND MY RV, I HAVE ENCOUNTERED SOMETHING KNOWN AS THE 'DEATH WOBBLE'. THIS CAN BE VERY SERIOUS DANGER AS THE STEERING WHEEL OF MY RV WAS SHAKING SO VIOLENTLY, IT WAS UNCONTROLLABLE. THINKING IT WAS MY RV, I SPENT $1200 TO HAVE MY RV EXAMINED ONLY TO FIND OUT LATER THAT IT WAS MY TOWED VEHICLE, A 2015 JEEP CHEROKEE CAUSING THE MASSIVE VIBRATION. THIS CAN BE A VERY SERIOUS DANGER. THINKING IT WAS MY RV, I SPENT $1200 TO HAVE MY RV EXAMINED ONLY TO FIND OUT LATER THAT IT WAS MY 2015 JEEP CHEROKEE CAUSING THE SEVERE VIBRATION. DO I HAVE ANY RECOURSE? WHAT HAS BEEN DONE TO REQUIRE JEEP TO MITIGATE THIS KNOWN PROBLEM? WHAT KIND OF REQUIREMENT DID JEEP HAVE TO NOTIFY ME OF THIS ISSUE? MY SECOND PROBLEM AS TO DO WITH THE TRANSMISSION. AGAIN, THIS PROBLEM AFFECTS ALL JEEP CHEROKEES WITH THE 9-SPEED TRANSMISSION AND IS KNOWN TO JEEP BUT THEY HAVE FAILED TO DO ANYTHING ABOUT IT. I HAVE TAKEN MY VEHICLE IN THREE DIFFERENT OCCASIONS AND EACH TIME THEY HAVE CLAIMED IT REQUIRED A COMPUTER UPDATE. THESE UPDATES NEVER CLEAR THE PROBLEM. WHEN SLOWING DOWN TO ALMOST A STOP, AND PRESSING THE ACCELERATOR, THE VEHICLE HAS DIFFICULTY FINDING A GEAR THEN LURCHES FORWARD. AS YOU COULD IMAGINE, THIS CAN LEAD TO FATAL ACCIDENTS. WHAT RECOURSE DO I HAVE AGAINST JEEP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145197November 4, 2018
SERVICE BRAKES, ENGINE, POWER TRAIN
SERVICE BRAKE SYSTEM KEEPS COMING ON AFTER MULTIPLE TIMES TAKING IT TO THE DEALER AND THEN FIXING IT . IT WON'T LET ME DRIVE THE VEHICLE AND HAS SLAMMED THE BRAKES ON ME WHILE THE CAR WAS MOVING . I'VE LOOKED UP AND I AM NOT THE ONLY ONE HAVE THIS PROBLEM WITH THE JEEP .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143729October 29, 2018
ENGINE
2015 JEEP CHEROKEE RADIATOR LEAK, NEEDS REPLACEMENT, VEHICLE METICULOUSLY MAINTAINED, SERVICED BY LOCAL CHRYSLER/DODGE/JEEP DEALER. THREE YEAR OLD VEHICLE WITH 70,000 SHOULD NOT NEED A RADIATOR REPLACEMENT. WONDERING IF THIS IS A COMMON ISSUE THAT SHOULD BE COVERED UNDER A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143758October 29, 2018
AIR BAGS
AIRBAGS DEPLOYED AND METAL DAMAGED MY FACE
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11143902October 29, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHILE STATIONARY AND DRIVING VARIOUS HIGH SPEEDS, THE VEHICLE STALLED WITHOUT WARNING ON MORE THAN ONE OCCASION. SPECIFICALLY, THE CONTACT REFERENCED AN INCIDENT IN WHICH THE DRIVER OF THE VEHICLE BECAME STUCK IN A TUNNEL, IN THE MIDDLE OF TRAFFIC. THE CONTACT STATED THAT THE VEHICLE AUTOMATICALLY RESTARTED ITSELF AND MOTIVE POWER WAS RESTORED TO THE VEHICLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142936October 26, 2018
ENGINE, UNKNOWN OR OTHER
PERIODICALLLY, CAR WILL NOT START AT FIRST. WHEN IT DOES, IT SAYS SERVICE TRANSMISSION. TRANSMISSION JUMPS AND WILL NOT SHIFT INTO SECOND. WHEN IT IS SO SHIFT, THE TRANSMISSION DIES. I HAVE TO STOP, PUT IT IN PARK AND START OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142490October 24, 2018
POWER TRAIN
VEHICLE WAS NOT SHIFTING CORRECTLY FROM 1ST TO 2ND GEAR... THERE WAS A LOUD THUD WHEN PUTTING VEHICLE IN REVERSE....DEALER IS REPLACING THE TRANSMISSION. VEHICLE HAS BEEN DOWN 3 WEEKS, NO INFORMATION. THE PASSENGER DOOR LOCK BUTTON DOESN'T WORK. CENTER CONSOLE IS LOOSE. THE SUNROOF SHADE IS WRINKLING WHEN IT GOES BACK, THE SUNROOF MAKES A POPPING NOISE OCCASIONALLY WHEN IT'S OPENED. THE AC STOPPED WORKING ALL TOGETHER, OR WILL TRICKLE OUT. THE TIRES ARE VERY WOBBLY AND NOISY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141959October 22, 2018
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
THE VEHICLE HAS REPEATEDLY COME UP WITH A "SERVICE SHIFTER" MESSAGE SINCE I PURCHASED IT IN DEC OF 2015 NEW. THE DEALERSHIP REPLACED THE SHIFTER ASSEMBLY, BUT THE PROBLEM KEPT HAPPENING. THEY KEPT FLASHING THE SOFTWARE AND TELLING ME IT WAS FINE. AT THE END OF JULY 2018, I TOOK MY VEHICLE IN FOR AN OIL CHANGE AND TO HAVE THE HEADLIGHT RESEARCHED BECAUSE IT HAD BEGUN TO FLICKER ALONG WITH ONE OF THE TWO LICENSE PLATE LIGHTS. THE DEALERSHIP TOLD ME THAT THE HEADLIGHT AND THE LISENCE PLATE LIGHTS WENT OUT AT THE SAME TIME BY COINCIDENCE. I TRIED TO CONTACT JEEP/CHRYSLER DIRECTLY AND EXPLAIN THERE WAS A BIGGER PROBLEM BUT THEY WOULDNT LISTEN. DAYS LATER, I STOPPED FOR GAS, SHUT OFF THE CAR AND FILLED THE TANK. WHEN I GOT BACK IN THE CAR WOULDNT START. I KEPT TRYING TO TURN IT ON BUT IT WOULDNT MAKE A SOUND. FINALLY, AFTER ABOUT 25 MINUTES THE CAR TURNED ON. ONCE ON, ERROR MESSAGES LIGHT UP MY DASH: SERVICE SHIFTER, SERVICE PARKING BREAK, SERVICE ENGINE, SERVICE TRANSMISSION, AND OTHERS. I TRIED TO SHIFT INTO GEAR BUT IT SHIFTED HARD AND SOUNDED LIKE THE TRANSMISSION WAS GOING TO DROP. THE CAR WOULDNT MOVE. TOWED THE CAR TO DEWEY DODGE. THEY FLASHED IT, TOLD ME IT WAS FINE, AND MADE ME COME GET IT AND WOULDNT LOOK FURTHER. 24 HOURS LATER, I WAS STRANDED AGAIN, CAR WOULDNT START. TOWED IT AGAIN. THEY TOLD ME IT WAS THE BATTERY, EVEN THOUGH THEY HAD PREVIOUSLY TOLD ME THEY DID A 27PT INSPECTION AND IT WAS FINE A DAY PRIOR... THEY HAD MY CAR FOR 2 MONTHS. ONCE I GOT IT BACK, I HAD IT FOR ONLY A FEW DAYS AND I WAS STUCK AGAIN. AFTER ABOUT 30 MINUTES THE CAR TURNED ON, AND I WAS ABLE TO TRY TO DRIVE HOME. WHILE ON HIGHWAY, SERVICE SHIFTER APPEARED AGAIN. DEWEY REPLACES THE WIRING HARNESS AND THE SHIFTER AGAIN. CHRYSLER REFUSES TO ACKNOWLEDGE A WIDESPREAD ISSUE EVEN THOUGH MULTIPLE ONLINE FORUMS HAVE A COLLECTION OF PEOPLE DETAILING THE SAME PROBLEMS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141492October 19, 2018
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THE CAR LURCHES FORWARD WHEN STOPPED AND HAS STARTED THE CAR HAS PHYSICALLY STARTED JUMPING FORWARD WHILE AND SEEM TO HAVE A LOT OF TROUBLE CHANGING FROM ONE GEAR TO THE NEXT. I HAD THE CAR IN WHEN I FIRST PURCHASED IT AND THEY COULD FIND NOTHING WRONG. IT HAS DONE THIS OFF AND ON SINCE I HAVE OWNED THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141526October 19, 2018
POWER TRAIN
THE VEHICLE POWERTRAIN / 9 SPEED TRANSMISSION SHIFTS VERY AGGRESSIVELY AND UNEXPECTEDLY ACCELERATES GOING FORWARD. THIS RESULTS IN A "PEEL OUT" AND IS VERY UNSAFE. WHEN PULLING OUT OF INTERSECTION THE VEHICLE DOES NOT WANT TO GO FORWARD, ALMOST AS THOUGH IT'S IN NEUTRAL, THEN SHIFTS AGGRESSIVE AND LURCHES FORWARD. THIS HAS HAPPENED MULTIPLE TIME! MERGING ON TO HIGHWAYS, TURNING ON TO BUSY ROADS, OR SIMPLY PULLING OUT FROM AN INTERSECTION INTO TRAFFIC DOES NOT HAVE PROPER RESPONSE (OR NONE AT ALL) IN ACCELERATION. THIS COULD RESULT IN A DEADLY COLLISION. AS MUCH AS I LOVE THE VEHICLE, I DO NOT FEEL SAFE DRIVING THIS VEHICLE. THIS ALSO HAPPENS WHEN ACCELERATING TO PASS. THIS HAS HAPPENED MULTIPLE TIMES WHILE DRIVING. THERE ARE MANY COMPLAINTS ON THIS TRANSMISSION BEING UNSAFE. WHEN I TOOK THE NEWLY PURCHASED VEHICLE TO THE DEALERSHIP FOR CHECK UP AND OIL CHANGE, I MENTIONED IT TO THEM BUT THERE WAS NO FIX. SOMETHING NEEDS TO BE DONE TO FIX ISSUE. PLEASE TELL ME THIS SERIOUS PROBLEM WITH THIS YEAR/MAKE/MODEL IS BEING ADDRESSED! THANK YOU IN ADVANCE FOR YOUR RESPONSE AND ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141199October 18, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO CHANGE GEARS PROPERLY. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND STATED THAT THERE WAS A DELAY WITH THE GEARS PROPERLY CHANGING OVER. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141279October 18, 2018
STRUCTURE:BODY
LIFTGATE WILL NOT STAY UP WHEN OPENED. VEHICLE WAS PARKED, AND THE IGNITION WAS OFF. I OPENED THE LIFTGATE TO GET ITEMS OUT OF BACK OF VEHICLE, AND IT CLOSED, HITTING ME IN THE BACK. TRIED TO OPEN ONCE MORE, AND IT CLOSED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139563October 10, 2018
POWER TRAIN
WHEN THE OIL IS LOW, AND YOU ARE ON A SLIGHT INCLINE OR HILL THE VEHICLE WILL SIMPLY SHUT OFF WHILE DRIVING WITH ABSOLUTELY NO WARNING. NO WARNING LIGHT, NO WARNING MESSAGE. ONCE THE VEHICLE SHUTS OFF IT DOESN'T RESTART, UNTIL ITS ON A FLAT AREA. THIS HAS HAPPENED SEVERAL TIMES, THE LAST TIME I WAS STOPPED ON A HILL WAITING TO MAKE A LEFT TURN WHEN I STARTED TO GO THE VEHICLE JUST SHUT OFF AND I WAS STUCK IN THE MIDDLE OF THE ROAD ACROSS TWO LANES OF TRAFFIC. THIS IS VERY DANGEROUS AND COULD EASILY GET PEOPLE KILLED. THE 3YR OLD ENGINE IS APPARENTLY BURNING OIL, SINCE THERE IS NO LEAK AND REGULAR OIL CHANGES ARE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138928October 7, 2018
ENGINE
AFTER DRIVING CAR LESS THAN 5 MILES ON LOCAL ROADS AT A SLOW SPEED, SMOKE BEGAN TO COME FROM THE HOOD. I PARKED THE CAR AND EXITED THE VEHICLE. SHORTLY AFTER EXITING THE VEHICLE THE VEHICLE WAS CONSUMED BY FLAMES AND AN EXPLOSION HAPPENED. FIRE DEPARTMENT WAS ON SCENE AND A WITNESS TO THE EXPLOSION. *DT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11133436October 5, 2018
POWER TRAIN
CAR LUNDGES WHILE GOING IN REVERSE OR FORWARD AT LOWER SPEEDS (IE. BACKING UP OR STUCK IN TRAFFIC). THE ACCELERATION FROM STOP CAN BE VERY VERY DELAYED SO YOU NEVER WANT TO PULL OUT INTO TRAFFIC WITHOUT A VERY LARGE OPENING OR YOU ARE LIKELY TO GET INTO AN ACCIDENT. IT ALSO CAN SHIFT INAPPROPRIATELY AT HIGHER SPEEDS AND CAUSE THE CAR TO LUNDGE. IT'S ALSO LUNDGED PRETTY DRASTICALLY AT START UP WHILE IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132860October 2, 2018
STRUCTURE:BODY
THE POWER LIFTGATE FREQUENTLY DOES NOT CLOSE, AND SOMETIMES IT WILL NOT OPEN. WHEN IT FAILS, THE TAILGATE CAN COME OPEN WHILE WE ARE DRIVING. WE HAVE TAKEN IT TO THE DEALER SEVERAL TIMES. THEY TOLD US TO PULL THE FUSE THAT OPERATES THE LIFTGATE AND THAT WILL RESET IT. THE JEEP WAS UNDER WARRANTY WHEN WE STARTED HAVING THIS PROBLEM. IT HAS HAPPENED MANY TIMES AND NOW THE CAR HAS 60000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132917October 2, 2018
POWER TRAIN
TRANSMISSION JERKS AND HESITATES ALSO POPPING SOUND WHEN PUTTING INTO GEAR AND SHIFTS VERY HARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132922October 2, 2018
SUSPENSION
LEAKING FRONT STRUT. I'VE BEEN TO 2 DEALERS AND CANNOT GET THE STRUTS. I'M TOLD THAT THEY'RE ON BACK ORDER FOR 6 MONTHS. IF THEY CAN'T KEEP THE STRUTS IN STOCK ANYWHERE, THERE MUST BE SOMETHING WRONG WITH THE STRUTS. OUR JEEP ONLY HAS 56,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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