Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11243410August 12, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
THE VEHICLE LUNGES FORWARD WHEN COMING TO A STOP ON A DOWNHILL SITUATION. IT BECOMES DIFFICULT NOT TO HIT STOPPED VEHICLES AT THE BOTTOM OF A HILL AT RED LIGHTS. THE CRUISE CONTROL DOES NOT ALWAYS DISENGAGE WHEN I HIT THE BRAKES, I HAVE HAD TO TAKE EVASIVE ACTION SEVERAL TIMES. CONTACTED DEALER, MAD APPOINTMENT FOR A SCAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242652August 8, 2019
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
MY AUTOMATIC REAR HATCH STOPPED WORKING AFTER A SMALL AMOUNT OF WATER FROM A COOLER LEAKED IN MY "TRUNK". I CHECKED THE FUSE FOR THE HATCH AND IT BLEW, I SWAPPED IT OUT AND SMOKE BEGAN TO POUR FROM THE REAR OF MY JEEP (THE TRUNK) THEN A FIRE ERUPTED, SEVERELY DAMAGING MY CHEROKEE. THE JEEP WAS IN MY DRIVEWAY AND DUE TO THE FIRE BEING NEAR THE GAS TANK I HAD TO DRIVE IT TO THE STREET OUT OF FEAR IT WOULD HURT MY FAMILY. THERE IS A RECALL RE: THE HATCH MOTOR MODULE GETTING WET AND CAUSING A FIRE WHICH I HAD PERFORMED IN 2016. THIS PART IS FAULTY AND ALMOST HARMED ME/FAMILY AND NOW I AM OUT MY DEDUCTIBLE AND CAR RENTAL COSTS. NO ONE FROM CHRYSLER OR JEEP WILL CALL ME BACK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11242655August 8, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE VEHICLE LOST POWER, DECELERATED, AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE DECELERATED AND ACCELERATED MULTIPLE TIMES. AFTER A WHILE, THE TRANSMISSION REMAINED STUCK IN DRIVE AND THE CHECK ENGINE AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. ALSO, "SERVICE TRANSMISSION", "SERVICE ABS", AND "SERVICE SHIFTER" WERE DISPLAYED. THE CONTACT DROVE THE VEHICLE TO GULF COAST CHRYSLER JEEP (3781 S MCKENZIE ST, FOLEY, AL 36535, (251) 943-5075) WHERE A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS IN THE PROCESS OF BEING DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242382August 7, 2019
POWER TRAIN
MY CAR HAS BEEN "JUMPY". AS I AM IDLING AT A STOPLIGHT OR STREET SIGN, THE CAR WILL LUNGE FORWARD TO WHERE IT ALMOST FEELS LIKE I AM BEING HIT FROM BEHIND. THE CHECK ENGINE LIGHT HAS NOT BEEN ON SO I DID NOT THINK MUCH OF IT. I WAS DRIVING YESTERDAY, ALL OF A SUDDEN 'SERVICE TRANSMISSION' FLASHED ON MY SCREEN AS I WAS MERGING ONTO A HIGHWAY. I WAS GOING ABOUT 50 MPH AND IT WOULD NOT ACCELERATE AS I WAS PRESSING THE GAS PEDAL. I IMMEDIATELY EXITED. AS I WAS EXITING, I WAS SLOWING DOWN AND THERE WAS A CAR IN FRONT OF ME BUT MY CAR STILL LUNGED FORWARD. I PULLED OVER. I PUT THE CAR IN PARK AND TURNED THE CAR OFF. WAITED A FEW MINUTES AND TURNED THE CAR ON, AS I SHIFTED INTO DRIVE, THE CAR JUMPED FORWARD AS I WAS STILL HOLDING THE BREAKS.SERIOUSLY LUCKY TO NOT HAVE HIT THE CAR IN FRONT OF ME.. I KNEW SOMETHING WAS WRONG, I DROVE HOME AND PARKED IT AND IMMEDIATELY TOOK IT TO BE SERVICED THIS MORNING AT A DEALERSHIP. THEY CALLED AND SAID THAT THEIR DIAGNOSTIC COMPUTER WAS UNABLE TO COMMUNICATE WITH THE TRANSMISSION TO DETECT THE PROBLEM BUT THE TECH ASSERTED THAT IT IS A TRANSMISSION ISSUE AND THAT THEY WILL BE HAVING TO RUN MORE DIAGNOSTIC AND LIKELY REPLACE THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241913August 6, 2019
ELECTRICAL SYSTEM, ENGINE, STEERING
IT JUMP WHILE DRIVING AND GEARS GET STUCK. AND STEREO TURNS BLANK FOR SOME PERIOD TIME . TRANSMISSION BEEN HAVING PROBLEMS SINCE DAY I BOUGHT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240557July 30, 2019
POWER TRAIN
I HAD AN ISSUE WITH THE SERVICE SHIFTER LIGHT COMING ON AT AROUND 15,000 MILES AND IT WAS REPLACED UNDER WARRANTY. FAST FORWARD NOW I AM AT 33,000 MILES AND THE PROBLEM SHOWED UP AGAIN. SERVICE SHIFTER LIGHT COMES ON AND AND THE GEAR LIGHT LIGHT UP RED. YOU EITHER HAVE TO DRIVE LIKE THAT OF TURN OFF THE VEHICLE AND RESTART. IT POPS UP RANDOMLY WITH NO RHYME OR REASON. I CONTACTED THE DEALER AND THEY SAID THEY DON'T HAVE ANY RECALLS ON THE SHIFTER(YES THE SHIFTER HAS TO BE REPLACED) AND THAT I WILL HAVE TO PAY FOR THE REPLACEMENT BECAUSE THE LAST ONE WAS ONLY GOOD FOR A YEAR. I FEEL AFTER READING HOW MANY VEHICLES THIS HAS HAPPENED TO THERE MIGHT BE A FLAW IN THE SHIFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240316July 29, 2019
POWER TRAIN
WHILE DRIVING ON A HIGHWAY, A 'SERVICE TRANSMISSION' MESSAGE AND CHECK ENGINE LIGHT CAME UP ON THE DASHBOARD. AFTER EXITING THE HIGHWAY AND MAKING A TURN, THE VEHICLE WAS LOSING POWER AND BEGAN TO STALL. THE VEHICLE WAS TOWED TO A LOCAL DEALERSHIP WHERE A SOFTWARE UPDATE WAS PERFORMED THAT SEEMED TO FIX THE ISSUE. A COUPLE OF HOURS LATER, WHILE ON THE HIGHWAY THE 'SERVICE TRANSMISSION' MESSAGE AND CHECK ENGINE LIGHT CAME ON AGAIN; THE VEHICLE BEGAN LOSING POWER AGAIN. I TOOK THE VEHICLE BACK TO A DEALERSHIP WHERE I WAS TOLD THE TRANSMISSION VALVE BODY AND SHIFTER NEEDED TO BE REPLACED. VEHICLE CONTINUES TO LACK POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240411July 29, 2019
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE LUG NUTS SWOLE WHILE DRIVING. THE FAILURE PREVENTED THE TIRES FROM BEING CHANGED, IF NEEDED. JEFF WYLER EASTGATE AUTO MALL (1117 OH-32, BATAVIA, OH 45103, (513) 752-3447) REPLACED ALL OF THE LUG NUTS THAT WERE NOT SWOLLEN FROM DRIVING USE. THE MANUFACTURER STATED THAT THEY WERE REDESIGNING THE LUG NUTS FROM ONE YEAR TO THE NEXT. THE CONTACT STATED THAT THERE WAS CURRENTLY NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235014July 26, 2019
FUEL/PROPULSION SYSTEM
WHEN SLOWING DOWN TO YIELD OR A ROLL THE VEHICLE EXPERIENCES DELAYED SHIFTING RESULTING IN NO ACCELERATION FOR 2-3 SECONDS FOLLOWED BY A VERY HARD SHIFT RESULTING IN WHEEL SPIN WHICH CAN LEAVE THE VEHICLE IMMOBILE IN THE ROAD FOR ANOTHER 3 SECONDS. ACCORDING TO JEEP SERVICE AND CORPORATE THIS IS "NORMAL" AND DON'T INTEND TO ADDRESS THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234474July 24, 2019
POWER TRAIN
ON 7/19/19 - ONCE CAR PLACED INTO GEAR, IT BARELY MOVED 5 MPH. LOUD NOISE DURING SHIFT OF GEAR. SERVICE TRANSMISSION LIGHT CAME ON. PLACED CAR IN PARK AND HAD TOWED TO DEALER. DEALER SAID.. THE BATTER WAS LOW. HOWEVER, THE BATTERY WAS LAST REPLACED 7/13/18 (1 YEAR AGO). I HAVEN'T PICKED THE CAR UP YET AS I'M CONCERNED THIS ISN'T THE REAL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234023July 22, 2019
UNKNOWN OR OTHER
ON THE GEAR SHIFT ALL LIGHTS ARE ON AND A WARNING COMES UP ON PANEL SAYING GEAR SHIFT NEEDS SERVICING. TOOK TO DEALER AND THEY DIDN'T NO WHAT IT WAS OR HOW TO FIX. IT WENT OFF WHEN I CUT CAR OFF AND BACK ON BUT NOW IT'S COMING ON ALL THE TIME. IT SCARES ME AND I CAN'T KEEP TAKING TO A DEALER TO CHARGE ME AND IT'S NOT FIXED.PLEASE GET JEEP TO DO A RECALL AND FIX THIS. THIS HAPPENS WHEN IT'S DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233696July 21, 2019
POWER TRAIN
TODAY WHILE DRIVING ON THE HIGHWAY "SERVICE TRANSMISSION" SHOWED UP ON SCREEN. WE STOPPED, TURNED VEHICLE OFF. IT CLEARED WHEN WE RESTARTED BUT REAPPEARED AGAIN. THEN IT WOULD HARDLY ACCELERATE. ONLY 37,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233217July 18, 2019
POWER TRAIN
MY 2015 JEEP CHEROKEE LATITUDE HAS A PROBLEM SHIFTING FROM GEAR TO GEAR. THE PROBLEM STARTS BETWEEN 30-45 MILES PER HOUR AND WHEN THE VEHICLE TRIES TO SHIFT GEARS IT HESITATES AND THEN SLAMS INTO THE NEXT GEAR. AT FIRST IT WAS ONLY HAPPENING UPON ACCELERATING BUT NOW IT HAS EVEN STARTED TO CAUSE A PROBLEM WHEN THE VEHICLE DOWNSHIFTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233214July 18, 2019
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT WAS INFORMED BY THE WALMART TIRE CENTER THAT THE LUG NUTS WERE DEFECTIVE. THE CONTACT WAS INFORMED THAT A 19 MILLIMETER SOCKET WAS USED ON A NORMAL LUG NUT, BUT IT DID NOT GRASP IT PROPERLY. THE NEXT SIZE UP WAS TOO BIG DUE TO THE DUST ON THE LUG NUTS. THE CONTACT CALLED HILLVIEW MOTORS (LOCATED AT 5309 US-30 E, GREENSBURG, PA 15601, (724) 858-4809) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232546July 16, 2019
POWER TRAIN
WHILE DRIVING AT ANY SPEED A 'SERVICE SHIFTER' MESSAGE APPEARS IN THE MESSAGE CENTER AND ALL THE INDICATOR LIGHTS FOR DRIVE PARK REVERSE NEUTRAL LIGHT UP. I HAVE TAKEN THIS PROBLEM TO THE DEALER FOR REPAIR AND IT WAS COVERED UNDER MY WARRANTY BUT SHORTLY AFTER THE REPAIR THE PROBLEM RESURFACED AGAIN, YOU CAN TURN OFF THE CAR AND WHEN YOU RE-STARTED THE ERROR MESSAGE GOES AWAY. BUT THEN IT REAPPEARS AT RANDOM WITH NO RHYME OR REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232561July 16, 2019
ENGINE
MY VEHICLE WAS PARKED IN THE GARAGE AND WAS TURNED OFF. I WAS PLACING LAUNDRY IN THE WASHER RIGHT BY THE GARAGE. ALL OF THE SUDDEN THE VEHICLE STARTED. I WOULD NOT HAVE KNOWN IT HAD STARTED IF THE ENGINE HAD NOT BEEN RACING AND I WAS ONLY SEPARATED FROM IT BY THE LAUNDRY ROOM TO GARAGE DOOR. I SUSPECT THE ENGINE STARTED WHEN SOMETHING IN MY POCKET PRESSED ON THE KEY FOB. THIS IS VERY DANGEROUS. IT APPEARS THAT THE KEY FOB ISN'T DESIGNED CORRECTLY, THE KEY ON THE KEY FOB THAT WILL START THE VEHICLE SHOULD BE DEPRESSED SO ITEMS IN ONES POCKETS CAN'T PRESS THE KEY THAT'S USED TO START THE ENGINE. THIS NEEDS TO BE CORRECTED EITHER THROUGH DISABLING THE REMOTE START OR PROVIDING A KEY FOB THAT WON'T ALLOW THIS DANGEROUS CONDITION TO OCCUR. THE VEHICLE WAS STATIONARY TURNED OFF IN MY GARAGE WHEN IT STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231885July 15, 2019
POWER TRAIN
MY TRANSMISSION SHIFTS HARD, DOESN'T SHIFT AND THE ENGINE ROARS AND SOMETIMES SHIFTS UP AND DOWN, TRYING TO FIND THE RIGHT GEAR. WHEN I TAKE IT TO A DEALERSHIP FOR REPAIR THEY TELL ME THEY DID A SOFTWARE UPDATE BUT NEVER FIX THE PROBLEM. THIS TRANSMISSION SHOULD BE RECALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232066July 15, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER ERROR WHEN DRIVING ON THE DASHBOARD WILL BLOCK COMPLETELY ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232076July 15, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED WHILE THE CRUISE CONTROL WAS ENGAGED. WHILE DRIVING UP HILL AT 55 MPH, THE VEHICLE DID NOT SLOW DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO ALEXANDER DODGE CHRYSLER JEEP RAM (6764 US-431, ALBERTVILLE, AL 35950, (256) 891-2277), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 52,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231524July 13, 2019
POWER TRAIN
WHILE DRIVING THE VEHICLE, THE ENGINE WILL DEFAULT TO LIMP MODE DUE TO THE TRANSMISSION. THIS USUALLY HAPPENS WHEN THE TRANSMISSION TEMPERATURE REACHES 181 DEGREES. WHILE DRIVING, I OBSERVED THE TRANSMISSION TEMPERATURE EACH TIME THE CHECK ENGINE LIGHT ILLUMINATED WITH THE WORDS "SERVICE TRANSMISSION", THE ENGINE REDUCES SPEED AND WILL NOT ACCELERATE. THIS FORCES ME TO PULL OVER AND LET THE TRANSMISSION COOL DOWN. ONCE COOLED DOWN, THE JEEP WILL OPERATE NORMALLY UNTIL THE TRANSMISSION TEMPERATURE REACHES 181 DEGREES AGAIN. THE CYCLE REPEATS WHEN THE VEHICLE IS DRIVEN FOR LONGER PERIODS OF TIME. (1 TO 2 HOURS) IT HAPPENS WHEN DRIVING ON THE HIGHWAY MORE OFTEN THAN IN TOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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