Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11613969September 11, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Stop Start Failure (replaced-filter and battery) Failed again same battery reason showing battery tested was fine. Still not working to date
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612988September 6, 2024
POWER TRAIN
There is a recall on the Power Transfer Unit in my vehicle, a 2016 Jeep Cherokee which can cause rollaway or loss of control causing crash or injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612601September 4, 2024
UNKNOWN OR OTHER
The jeep has stalled out few times just stops running no reason then starts up after a few minutes very unsafe my son was driving jeep and just died on him middle of the road. Luckily a police crusier helped him off the road. Been in the shop for this nobody can find anything
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612269September 3, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On two occasions within 5 days while driving the vehicle, (the vehicle was in motion) it suddenly stopped and the would not accelerate making a whining noise as if the car was in Neutral. The dashboard then said to put the car in Park. or Shift to Park. I tried to turn off the vehicle and it didn't immediately want to restart, it was full of gas but sounded like it was empty. I was able to finally turn it on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610867August 26, 2024
STRUCTURE, POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that while it rained or after the vehicle had gone through a car wash, there was water entering the vehicle. The contact stated that there would be water on the front passenger’s side floor. The contact stated that there was mold inside the vehicle and the floorboard was full of water. While having the vehicle detailed, he was informed about the mold and water on the floorboard. The service shifter message was also displayed. The contact stated that the failure was related to TSB: 23-015-16 and TSB: 23-021-20. The local dealer was contacted, and the contact was informed about diagnostic testing and that there was no warranty coverage for the repair of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609941August 21, 2024
POWER TRAIN
PTU seems to be faulting resulting in lost of power to the rear drive train
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609604August 20, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that the 4WD light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the Power Transfer Unit had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train); however, the dealer confirmed that the VIN was not included. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607502August 9, 2024
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
While driving the vehicle I encounter a loss of driving power, then the check engine light comes on and the service 4 wheel drive indicator comes on. The loss of power while I'm driving creates an unsafe condition because i am driving on the highway among other vehicles when this occurs. This happens to me at least once per day while i am driving and on one particular day it occurred six times. The problem has not been reproduced or inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607253August 8, 2024
SUSPENSION
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal popping and clicking sound coming from the front end of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 02-004-15. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607036August 7, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 30 MPH, the "Service 4WD" warning light illuminated. The contact was able to drive the vehicle to a local dealer. The vehicle was diagnosed, and the dealer determined that the transfer case had failed and that metal shavings were found in the transmission. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched and related the failure to NHTSA Campaign Number: 23V302000 (Power Train). The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604239July 24, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2016 Jeep Cherokee. The contact stated while the vehicle was parked, the liftgate was unlocked; however. the liftgate failed to open as intended. The contact noticed a burning odor. The contact drove the vehicle for a short distance, and the liftgate opened with the door alarm and warning light illuminated. The vehicle was taken to the dealer however, the vehicle was not diagnosed. The manufacturer was made aware of the failure. The contact was informed of NHTSA Campaign Number: 23V338000 (Electrical System, Structure); however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604121July 23, 2024
POWER TRAIN
While driving in a parking lot at under 10 mph my car stalled and there was an audible ding at that point I received an error stating "shift to park". This happened twice within an hour or so and both times I was in a parking lot and advancing slowly uphill. I am very nervous and curious if this is another software update issue. I had a transmission error a couple years ago where my car just ceased to move. It was fixed with the update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603960July 23, 2024
POWER TRAIN
Jeep skips gears on highway and loses power while accelerating to get up to speed. Took jeep to multiple dealers which all has said it's the torque converter. My jeep is a 2016 with only 77k miles on it. It jerks you at stop lights to almost hitting the car in front of you or losing all power in highway when trying to merge on. I have read that there has been recalls on 2016 jeep cherokee transmissions. Is there a recall on mine?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603776July 22, 2024
POWER TRAIN
Since owning the vehicle the transmission has been an issue. From disengaging gears, to hard shifting, to Rear PTU fluid seeping from the driver's side rear axle due to a design flaw; this truck has been an absolute nightmare. The dealer has stated multiple times that the transmission is not faulty and performing as expected. 2014-2016 Jeep Cherokee's with the same rear PTU and transmissions have had recalls and PTU replaced, etc. but yet my VIN does not have any recall yet. I have video evidence of the transmission performing erratically and not as intended from just about 50,000 miles. Yet, Jeep would not do anything to remedy the situation. They have flashed the software, performed a rear differential service (which I had to pay for, wasn't free), and done everything to avoid taking accountability for their design flaw and product failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602657July 16, 2024
UNKNOWN OR OTHER
The “service 4WD” light came on in my vehicle, and upon taking the vehicle to Faricy Boys, I was informed I need to replace the PTU in my car. After looking into this, this appears to be an extremely common problem in Jeeps. Though my vehicle is not on the current recall list for this issue, I believe it should be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602737July 16, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving on several occasions at various speeds, the vehicle lost motive power, and failed to accelerate as intended. The contact stated that there was a warning chime with the Service Transmission message displayed. The vehicle was pulled over to the side of the road and restarted; however, the failure persisted. The vehicle was taken not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 199,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599513July 6, 2024
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
The car is constantly overheating because a failure from the computer to start up the fan causing other issues with the coolant. Like bursting all the hoses and causing coolant leaks. Additionally a service shifter message came up on my screen and all the gears (p,r,n,d,l) light up with a red dot. This happens while I’m driving. I never know when the car is just going to stop or over heat in traffic because sometimes the fan starts and sometimes it doesn’t.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599243July 5, 2024
STEERING, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER, POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the EPS warning light intermittently illuminated, and the odometer was flashing. The vehicle then lost motive power. The contact was able to restart the vehicle. The vehicle was taken to the dealer, but the cause of the failure could not be determined, and no error codes were retrieved. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599290July 5, 2024
POWER TRAIN
Service 4 Wheel Drive indicator light on dash. Took to dealer and diagnosed as the TPU motor obstructed/blocked DTC C14A7 with cost to replace as 4415.30 called customer service and they stated the car was out of warranty and nothing they could do because my vin number was not on the recall list for this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598389July 2, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 70 MPH, the contact heard an abnormal scraping sound underneath the vehicle. The contact pulled over to the shoulder of the roadway. There were no warning lights illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the power transfer unit. The contact was informed that the PTU had become detached. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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