Hyundai Santa Cruz Complaints (2024)

35 consumer complaints on file.

#11619944October 15, 2024
AIR BAGS
Driver 1 will be the Hyundai Santa Cruz traveling northbound on [XXX] at [XXX] . Driver 2 crossed [XXX] 1 directly in front of my vehicle causing extensive damage to the vehicle as well as injuries to the occupants. Vehicle 1 was [XXX] months old at the time. NO AIRBAGS DEPLOYED! All airbags of the #2 vehicle deployed, ALL. Driver 1, was driving 45 mph northbound and never had a chance to slow down, impact was to the right front quarter panel of vehicle 1 to the left rear quarter panel of vehicle 2. The impact sent vehicle 1, the HYUNDAI, onto two wheels and into center media of [XXX] 1. As it rolled over the Dodge caravans left rear tire. The Passenger in vehicle 1, struck the passenger door and the dashboard on the passenger side as well as hitting her knee on the under dash area. The driver was thrown across and struck the passenger occupant on the left side and continued into the passenger. The point of this report is that the airbags never deployed and I have discovered this is a pending lawsuit by several attorneys. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11613896September 10, 2024
ENGINE, FUEL/PROPULSION SYSTEM
My truck lost power climbing a pass. My speed dropped from 60 mph to 20 mph while on a state highway outside Yellowstone NP where traffic can be heavy. My error codes have indicated that it is a problem in the fuel injection system. I have had electrical harness on that system replaced 4 times in 6 weeks, 2 of the times took place at the dealership during repair. My truck is still not operable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612964September 6, 2024
AIR BAGS, SEAT BELTS
Another driver ran a red light and hit a vehicle in front of me, which spun and impacted the right front corner of my truck. Impact did not seem that severe, my air bags did not deploy but both front seat belts were locked up after the accident. My damage seemed just cosmetic, grill, bumper, hood and right front fender & headlight were damaged. At repair shop, they determined that the right front frame rail was damaged and the vehicle is totaled, almost $19,000 to repair which is above Geicos’ 75% limit. If the impact was enough to damage the frame rail, why didn’t the air bags deploy?? I do not have an electronic copy of police report or damage assessment, only paper copy.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11606006August 1, 2024
POWER TRAIN
- Incident occurred on the interstate about a mile from the exit - Was in the right hand lane preparing to exit - Started raining very heavily, could barely see the lane lines - Continued to slow down coming to a momentary stop - When beginning to go again, experienced the drive/tires or something started Shuttering/vibrating-like riding over very rough gravel - At this time the car began speeding forward-with me slamming on brakes-then the car went flying into reverse. The car went spinning and ended up in the interstate median - I tried driving out of the median and back onto the interstate-then the same thing happened again and we went all the way across the median and came to a stop just before hitting the oncoming traffic - As I pulled out onto the left lane of the interstate going West the same thing happened again. - We ended up in the middle of the interstate median aimed back to the East - At the point I put the car in park and waited a minute or so - I then put the car in drive, inched forward back up out of the median and merged with the East bound traffic - I was then able to move to right lane and exit the interstate - The out of control incident did not reoccur - Called the car dealer customer care to report incident on 7/30/24 - Talked with them and detailed the experience when the car went out of control. - An appointment with the local dealership was made for them to try to understand what/why/how it happened. - A case number was assigned to the incident - Arrived at the local dealership at for the service visit - The vehicle remained at the dealership for the rest of that day and all the next day - A service advisor called late in the afternoon of of the second day and informed me that they found no issues with the car, no error codes, and that the car performed as designed - She also stated that if it were to happen again, they would ask Hyundai for recommendations
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605552July 31, 2024
STEERING, LANE DEPARTURE: ASSIST
When the lane keeping assistant is operating, a constant, fairly loud buzzing sound emanates from the steering column, accompanied by a slight vibration on the steering wheel. When driving at low speeds and in traffic jams, this makes you nervous and distracts you from driving. The dealership cannot identify the problem and determine the cause. This sound has not been noticed on other cars of this brand
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584624April 22, 2024
ENGINE
Our 2024 Hyundai Santa Cruz SE had a loss of engine power while attempting to accelerate into traffic after stopping at an intersection four times since purchase in November 2023. The engine did not go above idle for approximately 15 seconds while the gas pedal was pressed half way down. The vehicle barely moved into the road and then gained power after what seemed to be the same as limp mode. No codes were set, no warning lights, no unusual noises or vibrations. Vehicle runs great at all other times. These vehicles were recalled in 2022 for a faulty transmission pump and software that caused this issue. Why does Hyundai still allow it for a 2024 model? Also, the backup camera stays on when driving forward now. We have the vehicle at the dealership awaiting their feedback
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583389April 16, 2024
STRUCTURE:BODY
On [XXX] I was in Pennsylvania packing my car to make a trip back home to New Hampshire. I closed the tailgate and it fell off and hit the bumper which dented the tailgate. i was able to put it up on the truck. When I checked further I was able to put it back but stopped often on my 7 hour trip to make sure it was latched. I was never informed that this could happen and my sales person and customer service for Hyundai was not aware of this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582455April 11, 2024
VEHICLE SPEED CONTROL
I was traveling from Tennessee to Indiana on [XXX] going about 76 mph. I attempted to switch lanes and at the same time the other vehicle decided to speed up as the semi behind started speeding up. When my 2024 Santa Cruz Turbo (which only has 12,000 miles) jerked and started slowing down, the check engine light came on and it started declining acceleration. I mashed the gas and nothing happened (I was in Normal MODE- not smart mode, not sport mode, and not snow). I literally almost died as 2 very large trucks are coming at me full speed as I'm descending speed. I swerved off the road into the grass medium and was able to get out alive. However, the Hyundai is still not accelerating the RPMS will go to max and I’ll only be at 50 mph. I googled online and apparently this is been going on since 2022 with a several of Hyundai cars not just Santa Cruz; The Tucson, Santa Fe, and Santa Cruz were just some of the reports I read. I have a video however it will not allow me to upload it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581801April 8, 2024
SERVICE BRAKES
Brand new car, Front rotors had to be cut to stop a bad shaking of steering wheel and car. They only left 1/2 mm left of usable service life. New rotors are 30mm. Replacement is at 28mm. Service department left me with 28.5mm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572804February 19, 2024
TIRES:SIDEWALL
The tire split on the sidewall from tread area to almost where it touches the metal rim it is mounted on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572157February 15, 2024
EXTERIOR LIGHTING
The contact owns a 2024 Hyundai Santa Cruz. The contact stated that while driving at an undisclosed speed at night and approaching either an incline or decline, the contact became aware that the headlamps failed to provide adequate top and bottom coverage of the roadway. No warning lights were illuminated. The vehicle was taken to the dealer, who adjusted the headlamps, tilting the headlights further upward. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, and the headlights were readjusted, but the headlights failed to provide adequate illumination. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569308February 1, 2024
UNKNOWN OR OTHER
Driving Santa Cruz Limited 2024 down the highway when the tailgate lowers by itself. It has happened twice on me. My key fob was in center console of vehicle. Reported incident to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566670January 20, 2024
UNKNOWN OR OTHER
1- 1226/24New car-mileage- 300 miles-driving on turnpike at 70 mph truck lost power/ momentum slowed to 40mph before vehicle would move forward again 2- driving in school zone 25mph truck loses power/momentum 3--mileage 1375 driving in traffic at 40mph same as above taken to dealer states no codes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565859January 16, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The contact owns a 2024 Hyundai Santa Cruz. The contact stated while at a complete stop at a traffic light, the check engine warning light, the immobilization system warning light, and other unknown warning lights illuminated. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact shifted into park(P) and turned off the vehicle. The vehicle failed to restart after several attempts. The contact stated exited the vehicle and locked and unlocked the doors several times. The contact stated that he pressed the Push to Start button and the vehicle started; however, the gear shifter had seized in park(P). The contact stated that he was able to shift into drive(D); however, the vehicle failed to respond. The vehicle was towed to the dealer, but the dealer was closed. The contact attempted to drive the vehicle, and the vehicle responded as needed. The contact drove the vehicle to the residence. The vehicle was taken to the dealer the following day. The dealer informed the contact that the vehicle could not be diagnosed because the computer was not communicating with the diagnostic machine. The contact drove the vehicle back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 220.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555969November 20, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
while driving my car lost power and slowed on its own from 65 mph down to 45 mph. i had to power/acceleration and all the dashboard codes lit up and the infotainment system had an error messsage. i was force to pull over on the freeway and restart the car to get power to it. this is the 2nd time this happened within 2500 miles of the new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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