Hyundai Palisade Complaints (2020)

542 consumer complaints on file.

#11722914March 9, 2026
UNKNOWN OR OTHER
1. What component or system failed or malfunctioned, and is it available for inspection upon request? "The tempered glass panel of the panoramic sunroof spontaneously shattered while the vehicle was in motion. The glass exploded outward with a loud report similar to a gunshot. Yes, the vehicle and the remaining glass fragments are available for inspection upon request 2. How was your safety or the safety of others put at risk? The sudden, explosive noise caused an immediate distraction and startle response while traveling at highway speeds (approx. 70 mph), creating a high risk of a collision. Furthermore, glass shards fell into the cabin onto the driver and passengers, posing a risk of lacerations and eye injuries. Shards also blew out onto the interstate, creating a road hazard for following vehicles. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The vehicle is currently being scheduled for inspection 4. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? "No warning lamps or messages appeared. There were no prior symptoms of glass stress, such as cracking or creaking. The failure was instantaneous and spontaneous with no prior indication of a defect."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722650March 7, 2026
ENGINE
The engine burns 1 quart per 1000 miles of driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721701March 3, 2026
ENGINE
Vehicle is consuming or burning oil at a high rate. While dealer has done an oil consumption test and claimed it was "within tolerance," I have on multiple occasions had the car start to shudder at 2,000 miles since last oil change only to find the oil wasn't even on the stick anymore. The symptoms go away when adding oil, on some occasions more than 4 quarts of oil need to be added to get the oil to "full" on the dip stick. Multiple independent service centers have noted how dirty the oil is and how little is drained on oil change. No warning lights have come on at any time, even when car is making grinding noises and shuddering with no oil. This causes a safety issue as drivers reasonably expect to go at least 3,000 miles between oil changes and the engine could seize in traffic. Owners are being tacitly asked to add oil regularly to keep the engine functioning properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720969February 27, 2026
POWER TRAIN
I own a 2020 Hyundai Palisade. The vehicle began jerking while driving, particularly during acceleration and shifting, prior to reaching 100,000 miles. Over time the issue worsened, and the vehicle started failing to accelerate properly when pressing the gas pedal. There have been significant hesitations before the vehicle would move forward. This creates a serious safety concern, especially when merging into traffic or turning at intersections. The condition appears to be related to the transmission. The symptoms began while the vehicle was still under the powertrain warranty period. I am concerned this may represent a broader transmission defect affecting other vehicles of the same model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720340February 25, 2026
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2020 Hyundai Palisade. The contact stated that the vehicle was consuming an excessive amount of oil. There was an oil-burning odor coming from the vehicle. There was a misfire coming from the engine before the vehicle stalled. The Auto START/STOP was activated while driving. The feature was turned off, but quickly reactivated. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720456February 25, 2026
ENGINE
I am reporting a safety concern involving repeated engine stalling while driving my 2020 Hyundai Palisade. The vehicle has stalled a total of seven times during normal operation. Most of the incidents occurred while slowing down or stopped at intersections and traffic lights. In these situations, the engine suddenly shut off without warning. I was forced to immediately shift the vehicle into park and restart the engine to continue driving. The check engine light did illuminate in connection with this issue. These incidents create a serious safety hazard, as sudden engine shutdown in active traffic increases the risk of rear-end collision. The loss of engine power occurs unexpectedly and without sufficient warning. The vehicle has been inspected, and I was informed that the issue may involve internal engine malfunction requiring major repairs. Because this vehicle has experienced multiple unexpected stalls in traffic, I am submitting this complaint due to the significant safety risk posed by sudden engine failure during operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720163February 24, 2026
AIR BAGS, SEAT BELTS
We scheduled in advance and confirmed recalls to have seatbelts recall serviced. Lost the entire day waiting for the service department to tell me they did not have the parts. The recall was mishandled and communication was kept to a minimum regarding the service noone knew about not having parts until the end of the day, which was 7 hours after our scheduled visit. A full day of work was lost and we are risking our child in a car seat on one of the affected seats. .the air bag recall also affects our means of transportation as we are risking travel each day. The dealership has not been helpful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720181February 24, 2026
AIR BAGS, SEAT BELTS
The contact owns a 2020 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, the second-row seats were inoperable. The contact also stated that the second-row seat belts failed to function properly, and the seat belt buckles failed to latch securely. The contact received notifications of NHTSA Campaign Numbers: 26V034000 (Air Bags) and 25V607000 (Seat Belts); however, parts for the recall repairs were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719422February 20, 2026
ENGINE, UNKNOWN OR OTHER
August 2025: While driving down the road and approaching a light, I slowed down to turn and make a left. As I braked, all lights on the instrument panel lit up and the car completely turned off. After several attempts to start the car again, the car started. After taking it to a shop, it was determined that the car had consumed all oil, despite being within the recommended milage range for oil change. I filed a complaint with Hyundai, who emailed me to talk to my local dealership. I responded and have yet to receive a response to my communication, as of February 20, 2026. Hyundai dealership has told me that I need to fail three oil consumption tests (I have), complete a combustion cleaning (it has recently been completed), and fail one more consumption test before they can submit to corporate for a new engine. In the meantime, I have experienced my car shaking, the smell of burning oil, my car "jolting" forward while driving at sustained speeds, and a tailpipe that is completely black with 67,800 miles currently on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718428February 17, 2026
ENGINE
engine is consuming alot of oil i have to put a quart every week and it has a smell of burning near the engine and white smoke at the back tail pipe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717866February 13, 2026
ENGINE, AIR BAGS, SEAT BELTS
Engine is sucking the life out of this vehicle meaning it is consuming more than normal oil. Oil consumption, I had the testing done. and Hyundai has done nothing about fixing the issues Well I am the second owner of this vehicle and it should be laws in place for the second owners of a vehicle. The first owner was keeping up on the maintenance of the vehicle so have I. I also have white smoke coming from the tailpipe. as well as stalling and stopping. I am still making payments on this vehicle and it is not far that I have to constantly get oil changes every month or sometimes twice a month seems like it. That is a lot of spending for something that should not be. It is so many people out there going through the same issues. It is a few Facebook group pages made behind this. It's truly sad that Hyundai will not fix this problem. What are we to do? Please Help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717200February 11, 2026
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
While idling at a traffic light on a busy city street all of the warning lights on the car went off and the car shut off on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715714February 4, 2026
ENGINE, POWER TRAIN
Burns oil and I have to change it every 3K-5K miles. I add oil throughout to keep it topped off, but by around 5K miles it’s nearly black. It would be completely dry by 10K miles. Yesterday I noticed an oil drip from what I assume is a faulty gasket, which is new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714858February 1, 2026
SEAT BELTS
On December, 2025 I received notification from Hyundai de Puerto Rico (Sojitz de Puerto Rico Corporation) informing about the Hyundai Recall Number 283 (NHTSA Recall Number 25V-607) regarding the seat belt buckle assemblies problem (See attached notification document). On January 27, 2026 I took my Hyundai Palisade 2020 to the programed appointment at Hyundai de Cupey, Ave. Ponce de León, #1385, San Juan, PR 00926 for the inspection and replacements of my seat belts buckle assemblies. For my surprise, the service advisor Ms. Adleni Vazquez informed me that there was no such recall and that they were proceeding with an extended warranty on the vehicle seat belt assembly system. She also told me that they would only act during that warranty extension period if I could prove a malfunction of the seat belt buckle assemblies. I showed the safety recall notification letter and the action required to the service advisor, but still they denied the inspection of seat belt buckle assemblies. The advisor showed me the Hyundai de Puerto Rico instruction regarding the matter which is only to provide an extended warranty. (See attached document). My vehicle was just serviced for an ECU upgrade of the emission system which I was told was the only recall pending (See attached Service job document). Do I or my passengers need to be involved in an accident and suffer injuries or even death because my vehicle was one with the faulty buckle assemblies before I can make a claim and be provided with the needed service and remedy? I think this “extended warranty” argument used in Puerto Rico for recall 283 is a dangerous excuse for not providing the service required. Please, investigate this important safety issue and Hyundai de Puerto Rico’s noncompliance. Once again, this is a serious issue that requires a prompt remedy. Due to is physical nature, it cannot be remedied merely with an “extended warranty”. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713271January 25, 2026
SUSPENSION
The vehicle continues to feel very bumpy when we drive. Even if I stand in the 2nd row and press up and down, it makes a squeaky, sometimes loud rattling / knocking sound. I have taken this to the dealer multiple times and they tired to tighten shock absorbers and the padding around it but the problem hasn't gone. They ask me to leave the car with them without getting a loaner which is hard to do as we need the car. They have made it hard to get the problem solved, not taking ownership and have denied any issue with the suspension despite multiple complaints by consumers in online forums and what i have personally experienced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712267January 20, 2026
STRUCTURE:BODY
2020 Hyundai Palisade bought new with extended warranty that was supposed to "cover everything". The plastic items on the vehicle started failing with sun damage & the paint on the lift gate & roof started failing in 2023. The plastic items failing are the both driver/passenger rear view mirrors, the rear lift gate spoiler that houses one of the brake lights, the black trim on each side of the spoiler, the paint on the rear lift gate & paint on the roof including around the moon roofs. I brought it to the attention of the dealership I go to each time I brought it in for service or other warranty issues. I feel like I was blown off & not taken seriously. When they finally found & pull up my extended warranty to look at what it covered & inspected the sun damage/defect On June 27, 2025 they told me the manufacturer's warranty expired & it was not covered under my extended warranty. I voiced my frustration, saying they knew about this issue for about a year & when it possibly could have been under the warranty but not it is not. I asked how I can escalate this & they gave my the consumer affairs phone # for Hyundai. I contacted them, case#[XXX], and at their request I went to a dealership for them to inspect the damage/defect. I was later told the same thing, it is out of warranty. After researching my issue, I have discovered this vehicle has a recall for this exact issue, but for different paint colors. Just not my SUVs color blue. Seeing how this damage happened in such a short period of time & the amount of damage/defect is not normal given that timeframe, I am worried about it getting worst quickly. This could affect the function of the brake light & rear view mirrors thus affecting my safety, the function of the vehicle, & it's value. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712271January 20, 2026
SUSPENSION
I purchased a new 2020 Hyundai Palisade SEL. When I only had 47,683 miles I had my rear shocks replaced for the third time. Poor handling, and noise when the shocks fail. The shocks needing replaced was confirmed by the dealer service department. No warning lamps or messages were displayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711704January 18, 2026
SEAT BELTS
I have a seatbelt recall and the parts are still in back order. I don’t feel safe driving my car since my seat belt did come in clapped while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711422January 16, 2026
ENGINE
Dear NHTSA, I'm reporting a serious safety issue with my 2020 Hyundai Palisade (3.8L V6) involving excessive oil consumption without low-oil warning lights. Timeline: Oil changed: August 13, 2025 → Engine stalling/rough idle → Checked Oct 27, 2025: completely out of oil Oil changed again: October 27, 2025 → Same symptoms recur → January 16, 2026: completely out of oil again Usage: ~300 miles/week (1,200 miles/4 months) using full synthetic 5W-30—far below Hyundai's 7,500-10,000 mile interval. Safety Risk: No low oil warning despite total depletion x2, risking catastrophic engine failure while driving. Known Lambda II V6 issue per TSB 20-01-0001. Request: Investigation into oil consumption recall and sensor failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708666January 4, 2026
ENGINE, POWER TRAIN
The GDI v6 motor that’s in it shudders and rattles when at idle. There’s metallic shavings and gas smell on the dipstick. It’s always low on oil and smokes a little at idle aswell. It’s completely ran out of oil and been to the shop 3x so far in a years time. Add oil to it every 2-3 weeks at this point ,It’s not leaking oil it’s definitely burning it. Once the dealership even had to come tow it to the shop the car shut off in the middle of the road and then again in the driveway as my wife was trying to turn into the driveway she lost all power and steering she ended up in the middle of the front yard, thank god she was just getting home at the time of the incident. I’ve heard of the same engine giving problems and having an open recall for similar issues pertaining to a bearing and or rings being damaged or broken allowing for the oil to be dripping or being burnt. The vehicle is a family vehicle and gets driven daily by my wife to and from the kids school and the grocery store it’s not driven hard or for very long periods of time. I would like to know if there’s anything that could be done about this issue. I’ve looked to see if the recall was open for this model palisade but it only shows for the Santife models even though it’s the same engine. The shop and dealers always tell me it’s nothing and just keep up with oil changes but that’s near impossible when it runs out of oil before the next oil change is due.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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