Hyundai Palisade Complaints (2024)

398 consumer complaints on file.

#11677386July 30, 2025
UNKNOWN OR OTHER
The sunroof glass appears to have exploded or burst open. The vehicle was parked at the time of the incident. The owner had driven the vehicle just two hours prior and returned to it to find that the sunroof had burst upwards sending glass on top of the remain parts of the sunroof and all over the interior cabin. There was no projectile involved and the remaining glass around the hole was protruding upwards indicating it had been pushed upwards by the pressure. This could have happened while occupants were in the vehicle. The vehicle has been inspected by the dealer who could not find anything wrong with the frame or housing to indicate a defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677254July 30, 2025
SERVICE BRAKES
When driving down bumpy roads and you try to stop, abs kicks in but doesn’t stop the car right of way. You have to hit the pedal down all the way to stop if there is another car in front of you. HS happened multiple times in the same area in dry conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677034July 29, 2025
SERVICE BRAKES, ENGINE, BACK OVER PREVENTION: WARNINGS
1. What component or system failed or malfunctioned, and is it available for inspection upon request? Multiple safety-critical systems have failed repeatedly, including: •Engine (multiple shutdowns while vehicle was in motion) •Automated Emergency Braking (AEB) (activating without cause while reversing) •Brake Pedal (intermittently unresponsive with audible rattling) •HVAC (leaking fluid into the passenger-side floorboard) Yes, the vehicle is currently with the dealership (Stamford Hyundai, CT) and is available for inspection. 2. How was your safety or the safety of others put at risk? • The engine has shut off without warning while the vehicle was in motion, including in traffic, creating the potential for rear-end collisions. • The emergency brake has slammed on while reversing, without any obstacles present, risking whiplash and collisions with pedestrians or nearby objects. • The brake pedal becomes unresponsive, with a loose/rattling sensation, making it difficult to slow or stop the vehicle safely. • The HVAC leak creates slippery floor conditions, posing a secondary risk for occupants during ingress/egress. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealership (Stamford Hyundai) acknowledged some issues but stated they were unable to replicate all of them. However, the brake pedal defect is consistently reproducible and occurs daily. Multiple videos and logs have been submitted to Hyundai’s consumer affairs team. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle is currently under inspection by Stamford Hyundai. Hyundai Consumer Affairs (case managers Noorpreet and Taruni) have been involved and have reviewed videos and documentation. No inspections by police or insurance. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676908July 29, 2025
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
All the dash light are on, warning signs flash, steering get heavy, Speedo not working, Signal indicator not working on dash. Not safe. Dealer drove the car and checked everything, could not get the car to do it again. I picked the car up and within 13 miles the dash was lit up like a Christmas tree, lots of error messages, steering very heavy07/21/24. 14,500 miles on car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676664July 28, 2025
SERVICE BRAKES, SUSPENSION, WHEELS
Unknown, but feeling a lot of issues in this area and very sensitive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676366July 26, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On multiple occasions, my 2024 Hyundai Palisade (VIN [XXX] ) has experienced a serious safety issue involving the anti-lock braking system (ABS). While traveling at low speeds (approximately 5–15 mph) over bumps or uneven surfaces, the ABS has unexpectedly activated, preventing the vehicle from slowing or stopping when the brakes are pressed. In each case, the vehicle continued to move for an additional 10–16 feet before the brakes finally engaged. This issue has occurred repeatedly, including on: [XXX] [XXX] [XXX] Each incident created an extremely dangerous situation. I narrowly avoided a collision by swerving to avoid hitting the vehicle in front of me. Fortunately, no pedestrians or oncoming vehicles were in the immediate area—otherwise, the outcome could have been catastrophic. I reported the issue to Koeppel Hyundai in Long Island City, NY, on July 14, 2025, and brought the vehicle in for inspection that day. A technician acknowledged that other Palisade owners had reported similar incidents. Their only recommendation was to disable the "Auto Hold" feature, suggesting it might be contributing to the problem. I followed this guidance, but the issue reoccurred on [XXX] despite Auto Hold being turned off. This is a critical safety concern that requires immediate attention and a definitive repair—not just a workaround. Until Hyundai identifies and resolves the underlying issue, this defect puts drivers, passengers, and pedestrians at significant risk. Please advise on the next steps for a full investigation and proper resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675971July 24, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car skidding when I hit the break on uneven surfaces, specifically going down an incline. My car almost skid into oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675964July 24, 2025
SERVICE BRAKES
While approaching a stop sign there was a crack in the road and as wife was applying brakes she hit the crack and vehicle started shaking and brakes would not stop vehicle. This has happened three times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675428July 22, 2025
SERVICE BRAKES
When braking over uneven surfaces or while the vehicle dynamics reduce the weight on the wheels, the ABS system activates and greatly increases the stopping distance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675362July 22, 2025
SERVICE BRAKES
ABS activates when going over small bumps while breaking to a complete stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675340July 22, 2025
SERVICE BRAKES
Approaching main hwy very slowly to stop. Prior to stopping the car started shaking & Making the horrible load noise. it was a terrifying exerpience. took it to Wallace Hyundai today where we purchased it new. Told them what happened, they stated it was Probably the ABS brakes. No solution, could not repeat what had happened, I told service Person it felt like 4 flat tires running over bricks. I was scared . HYUNDAI said let them know if it happens again …..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675329July 22, 2025
VISIBILITY/WIPER
While driving at highway speeds, the sunroof spontaneously shattered. No rocks/debris were found to have caused the sunroof to shatter and we were not manipulating the sunroof in any manner. Luckily, the manually operated internal sunroof cover was in place, or more shattered glass could have entered the two front seats which were occupied. We could have ingested shards of glass, been cut by flying glass, or shards could have entered our eyes, causing a major incident/accident. We could have panicked and swerved aggressively, as the incident was loud and shocking, causing an accident to either us or the surrounding highway traffic. The closest manufacturers shop to the incident did not have the replacement part on hand, so we had to wait until we returned home for replacement parts. The problem was reported to the dealer and the manufacturer inspected the shattered sunroof. Since this is a relatively new vehicle (2024) with appx. 22,000 miles, the manufacturer is covering the repair as a warranty item, no need for an insurance claim. No police report was filed/needed. No warning lamps, annunciations, or aural alerts were heard/visible prior to the sunroof failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675293July 22, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL
Yesterday [XXX] the car basically failed to stop when I braked and was nearly hit by the approaching vehicle. I immediately called the service dept of the dealer and taking it in for diagnostics. No warning lights ever popped on. So what happened is I was getting on to the road from the parking lot and started braking to wait for the approaching cars to pass but instead of stopping all I got was vibrations and shaking all while not stopping. The car got almost half body length out on the road making the approaching cars swerve and honk at me. The only way I managed to stop it was stomping on the brakes as hard as I could, which worked. But it freaked me out and sent my kid in tears cuz the stopping was so violent. I am aware of the ABS issue with these models and experienced it 5-6 times before but never it was a near collision situation and especially with the kid on board. I called the dealer right away and am taking the car in for diagnostics. I told them about the issue and history of similar events but all I heard back was “oh, sorry it happened, come in for a diag. We have never heard of it.” We all know by now about the faulty ABS system in Palisade and the class action was just filed against Hyundai last month. So I wonder what will it take for them to admit the problem and issue a remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675269July 22, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL
ABS system engages when it shouldn’t, causing stopping problems. Caused my wife to run out in middle of intersection and not get stopped in time. This seems to be a common problem with this vehicle and nobody knows how to fix it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675011July 21, 2025
SERVICE BRAKES
When coming to low speed stops at stop signs over uneven/SLIGHTLY bumpy roads, brakes rumble uncontrollably and resist stopping, thrusting my car past stop signs into oncoming traffic. This has happened SEVERAL times, thankfully without accident, and is extremely scary. It MUST be addressed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674735July 19, 2025
SERVICE BRAKES
The Palisade has been intermittently acting up approaching a stop and the pedal pulsates and pedal travel is much longer, stopping distance is lengthened but when all of this is going on, not one light or warning is shown. No ABS light, TRAC light or Skid light is illuminated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674171July 17, 2025
SERVICE BRAKES
Over the last week my Palisade has kicked on the ABS brake feature which has resulted in the vehicle to not stop timely. This was on a flat, paved road and was no reason for this feature to kick on. It has nearly resulted in an accident. We have brought to dealer and reported the issue but seems to be a more wide spread issue than we thought after doing some research online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672846July 11, 2025
SERVICE BRAKES
I am reporting a recurring and hazardous issue with my 2024 Hyundai Palisade. When driving over uneven or bumpy surfaces—such as city streets with potholes, manhole covers, or brick pavement—the braking system fails to respond appropriately. Despite applying the brakes at low speeds (approximately 25 mph or less), the vehicle does not decelerate as expected. This results in extended stopping distances of approximately 15–20 feet, posing a significant risk of collisions or harm to pedestrians. This issue has occurred multiple times under various conditions, including dry roads and moderate temperatures. There are no warning lights or error messages displayed on the dashboard during these incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672775July 11, 2025
SERVICE BRAKES, POWER TRAIN, SUSPENSION
My brakes are intermittently disengaging during bumps and potholes. I experience a rattling undercarriage and pedal vibration. Sometimes I must crank the steering wheel to regain braking. This poses an immediate safety risk to myself and others. The service advisor mentioned other customers coming in for the same issue. I have had my car in three times for this issue but they’ve never been able to replicate the issue. It has been an ongoing issue since the inception of the lease but has gotten progressively worse. This is a life-threatening issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672634July 11, 2025
UNKNOWN OR OTHER
Vehicle Safety Concern - Unintended Vehicle Movement Vehicle Information: 2024 Hyundai Palisade Incident Date: XXXXXXX Location: Commissary parking lot in [XXX] Incident Description: On XXXXXXX my wife parked our Hyundai Palisade in a designated parking space at the commissary. She properly engaged the parking gear selection and turned off the engine. After opening the rear hatch to retrieve shopping bags and securely closing it, she proceeded into the commissary to shop. Upon returning approximately 15 minutes later, she discovered the vehicle was no longer in its original parking position. The Palisade had rolled away from where it was parked and collided with a parked 2018 Toyota Sienna, resulting in property damage to both vehicles. Actions Taken: Due to concerns about a potential mechanical defect that may have caused this unintended vehicle movement, we immediately contacted Hyundai customer service. We have since scheduled and completed diagnostic inspections at two separate Hyundai dealerships. Both dealerships performed comprehensive diagnostics but reported finding no mechanical issues. Safety Concerns: This incident represents a significant safety hazard. The unintended movement of our vehicle in a parking lot could have resulted in serious injury to pedestrians or other motorists. We are deeply concerned about the potential for this incident to recur and cause harm to others. Request for Investigation: We respectfully request that NHTSA investigate this matter to determine if there is a systemic safety defect in the Hyundai Palisade that could cause unintended vehicle movement when properly parked. We believe this incident warrants investigation to protect public safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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