Hyundai Kona Complaints (2021)

115 consumer complaints on file.

#11566268January 18, 2024
ENGINE, ELECTRICAL SYSTEM
The contact stated that she was an insurance company claim adjuster who was calling on behalf of an insured consumer, who owned a 2021 Hyundai Kona. The contact stated that while the vehicle was parked and unoccupied, the vehicle caught on fire. The contact stated that there was no warning light illuminated before the incident. The fire department extinguished the fire and filed a report. The contact stated that the insurance company sent an inspector, who determined that the fire originated in the engine compartment. The contact stated that the entire vehicle burned and only the frame remained. There was no injury sustained. There was no police report filed. The vehicle was towed to a salvage yard, where it was totaled. The contact related the failure to NHTSA Campaign Number: 21V301000 (Engine); however, the VIN was not included. The contact did not know whether the dealer and the manufacturer were contacted. The failure mileage was approximately 23,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11565025January 12, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The 2021 Kona SEL PLUS AT AWD suddenly changed into the manual low gear and abruptly stalled in traffic. The Kona was stopped at a traffic light. When the traffic light turned green and the car was driven, the Kona's transmission seemed to switch into the manual low gear creating a high RPM. After it crossed the intersection, the Kona stalled and stopped abruptly in traffic. Shortly thereafter, the car was restarted and it went back to driving normally. The Kona was taken to the dealership but they could not find any code. So they say without a code, they can not do anything. This is a serious safety problem. I have a video of the incident. I have contacted HyundaiUSA and they will not do anything without a code.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559743December 12, 2023
ENGINE
9/13/2022 I took my vehicle in to the dealer stating the vehicle felt like it was going to stall. I was told there was no code found so they couldn't do anything, passed off as nothing wrong. On 4/1/2023 the vehicle stalled while pulling into a parking lot and a car behind me had to honk because it was going to hit me. I took the vehicle to dealer, they kept it two days, I was told it could not be created, no code found. 7/30/2023 the vehicle stalled on me four times, again I left it at the dealer for two days, vehicle was down 3 qts of oil. Oil consumption test started. During all this I had two open cases with Hyundai corporate. One was closed without my knowledge and the second my case was denied for any kind of help, no engine replacement or vehicle repurchase options provided to me. I was told I could open a case with the BBB which I currently have. I am waiting to hear what is happening with that currently. The vehicle continues to run extremely rough and sluggish, everytime I brake or slow down, I'm afraid it's going to stall. One time previously it did stall on me while driving on an overpass of a business street and I was afraid someone was going to hit me from behind. It's hard to drive a vehicle that everytime to put your foot on the brake or slow down you are afraid it's going to stall and someone is going to hit you from behind. That is a safety risk. When the vehicle has stalled it has been at different speeds, in different instances, like I said, slowing down, braking, pulling in to a parking lot and just driving straight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546966September 27, 2023
STEERING, ENGINE
At a stop sign, or red light, car bucks, then accelerates. Steering column is making noise. Took car to dealership..stated they can't look at my car until October 31st, 2023! My car only has 16k miles. If this is a dangerous issue, especially the steering colum noise (possibly a bearing issue or rack and pinion problem)..why am I having to wait until October??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540924August 26, 2023
POWER TRAIN, ELECTRICAL SYSTEM
When slowing down to a stop and im not completely stopped and then step on the gas the vehicle makes a winding noise and has no transmission engagement for several seconds so if im in s turning lane or even going forward when a street light turn green, there's been dozens of times where this happened and i need to let off the gas pedal slowing me down while e everyone else is gaining speed making them to jam on their breaks. I let the dealership know and their answer was just come to a complete stop, i was like during a green light? The other thing everyday I drive it the blind spot warning lights keep turning on even when theres no one around me and now i had the low tire pressure light turning on then off when the tires are completely inflated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539241August 17, 2023
POWER TRAIN
* The 7 speed DCT transmission (automatic) jerks and down shifts hard and lunges forward when braking and coming to a stop. Upon acceleration the transmission also is jerky in first gear. It's like driving a manual transmission for the first time. * If not properly controlled by braking, I could hit the car in front of me. * I have had the vehicle in twice to the Hyundai dealership, but they say the judder not bad enough to replace the transmission. They also did a software update that did not change anything. There is a Hyundai Technical Service Bulletin #22-AT-007H * There were no warning lights or messages to indicate the problem. The vehicle currently has 35,200 miles. I noticed the bad shifting at about 12,000 miles and it has gotten worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536246August 3, 2023
ENGINE
I purchased the vehicle on 6/29/23, mileage at purchase was 38,126. Per CarFax ,this vehicle had an oil change at 38,026 miles (at Turnersville Hyundai). I drove this vehicle to Maryland and while there it had stalled 3 times, each time when I was going very slow. I came home to find out that in under 1,000 miles of driving since the last listed oil change, I had burned 2 quarts of oil. Took car back to Turnersville Hyundai where they kept if for 4 days and said they were doing an Oil Consumption Test and Hyundai was notified. There is no way two quarts of oil should burn up while driving under 1,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527785June 19, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
the bcw tends to go on every time the vehicle is driven on a rural two way road to town, approx. less than 20 miles. been to dealership for the problem with the bcw ,paid for diagnostic and scanned for codes ,none apparent.the dealership did minimal calibration without realalinig the sensor. the vehicle will automatically downshift causing the vehicle lurch which is totally unsafe.this began at 6000 miles.no obstructions to sensors as per dealer inspection.a brand new suv awd never been offroad ,or any collision whatsoever.reading forums leads me to believe it occures quite often to this particular vehicle.i called the local global representative and have a case number of 21601680, i thank you for your prompt response to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522420May 17, 2023
POWER TRAIN
After Stopping for a traffic sign, I proceeded to go forward when a loud noise occurred ( grinding of gears), I loss power to move forward. A car in back of me had to apply his brakes to avoid hitting me. I pulled over to the curb and parked. Upon starting up again, I did not have full power to accelerate. I also could not put the car in reverse. About 10 minutes later, I received a message on the car information screen “ A possible condition with your Transmission Control System has been detected with your 2021 Kona” “ A full system check is recommended to be done soon”. I then drove it to a Dealership where it is now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515378April 4, 2023
ENGINE
The contact owns a 2021 Hyundai Kona. The contact stated that while driving approximately 35-45 MPH, there was a ticking and knocking sound coming from the vehicle. There were no warning lights illuminated. The vehicle lost motive power, stalled, and failed to restart. The vehicle was towed to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to the NHTSA Campaign Number: 21V301000 (Engine). The manufacturer was contacted but provided no additional assistance. The approximate failure mileage was 23,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512082March 15, 2023
POWER TRAIN
When you press on the gas, many times there is a very delayed reaction for power. This resulted in my safety put at risk. I have mentioned this to mechanic, they say it is the transmission. I see where there was a recall for 'automatic transmission that may disengage when the car is being driven'. This is NHTSA campaign number 22V746000. and Hyundai's number for this recall is 236. I would like to know if my car should be included in the 236.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509241February 27, 2023
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2021 Hyundai Kona. The contact stated that while driving at various speeds, the vehicle would suddenly lost motive power and stalled. After restarting the vehicle, the vehicle operated as designed. The contact indicated that the failure had occurred on four occasions while driving. The vehicle was serviced at the local dealer, but the failure was not corrected. The manufacturer was not yet notified of the failure. The failure mileage was 21,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508959February 24, 2023
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
My car has approximately 14,000 miles on it and was purchased brand new. It still has 1,000 miles to go before the next servicing. Saturday I when driving approximately 40 miles an hour, the engine suddenly cut off and the car stopped in the middle of the road. I was able to start the car and drive for approximately 15 minutes before it slowed to 3mph and shut off again. I called the dealership where I purchased it and explained what happened. Initially they said they had not serviced the car in a year. I let the car sit for a day then checked all the fluids. The coolant level was fine and so was the oil. Monday, it cut off twice on my way to work. I drove to the nearest dealership and left it there. I had to rent a car as no loaners are available. It has been at the dealership for 5 days. They thought they fixed but when they test drove it, the car cut out again. Later that day, I received an email from Hyundai Blue link with an Automatic DTC Notification that a possible condition has been detected with my Engine Control System.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506590February 10, 2023
VEHICLE SPEED CONTROL, ENGINE
Vehicle will not go out of 3rd gear when on the interstate. The vehicle will go pass the redline and hit the fuel cut off and will not accelerate. Have to slow the car down and attempt to speed up again. Vehicle has almost been in accident multiple times due to almost being rear ended because can not get the vehicle up to speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499629December 31, 2022
POWER TRAIN
The car has never been good on gas or changing gears when drive mode was changed to sport from the beginning. It would say 200 miles to drive I will drive 30 miles and it will go down to 130. Recently the engine light has come on the car stalls when going a very low speeds and appears to have problems changing gears. Now I am receiving a crankshaft position camshaft powertrain system code P0017. Not even a year old 28k miles. I understand there are recalls on this make model and year yet my VIN is not registered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498864December 26, 2022
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
Driving 60mph on I-5 in May 2021. Dry roads, no wind. Vehicle suddenly surged (as if we ran over a speed bump at 60mph) despite there being no debris nor damage on the road surface. The surge felt like the ABS system triggered a single pulse, and then car completely turned off: no engine power, no radio power, no cabin lightning power, no dash lighting nor warning lights. Toggling the ignition to accessory didn't help. I had steering authority and brake authority. With no engine power, I pulled over to the side of the road. I inspected the exterior of the vehicle and there was no damage. I entered the vehicle and I was able to restart the vehicle normally. I drove it to a dealership and described the problem, they didn't know what it could be and were 30 days out on booking appointments, so I gave up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498069December 19, 2022
UNKNOWN OR OTHER
The horn stopped working shortly after purchasing the vehicle in July 2021. We have been waiting for an appointment to get it looked at for months with our local Hyundai dealer but they don't have any service appointments. There have been several close calls with other vehicles and pedestrians and it is only a matter of time before something happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488711October 10, 2022
ENGINE
Please refer to Complaint 11488659 filed 10/10/22. I erroneously listed date of incident as 10/4. Incident occurred on 10/5/22, while driving on highway check oil light suddenly came own with knocking and other noises. I was able to pull onto exit ramp before deceleration and total stall with oil running out of bottom of car. I called 911 due to large trucks and traffic stopped behind me. State police came and stayed until AAA towed car to Freysinger Hyundai in Mechanicsburg , Pa (717) 766-8422, where regular maintenance has been done on the car as recently as Sept. 20, 2022. I was advised by [XXX] in Service Dept. That engine had failed with at least 3 months or more wait for replacement parts. I was forced to purchase another vehicle at great expense. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488659October 10, 2022
ENGINE
Oct 4,2022, 2021 Kona, 17,600 miles, was operating on highway when suddenly "check oil" light came on and knockin noises began. Able to pull onto off ramp before deceleration and total stall with oil running out of bottom of car. State Police stayed with vehicle due due heavy truck traffic until AAA towed to Freysinger Hyundai in Mechanicsburg, Pa. Diagnosed engine failure with 3 to 6 month wait for necessary parts for repair. Had to purchase another car at great financial loss.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488340October 7, 2022
WHEELS
I recently blew out my front tire and put on the Hyundai supplied emergency spare. Within 15 minutes of driving, no more than 10 miles, I was flagged down by another driver because a huge cloud of smoke was coming from my car. I had the car towed into a dealership and they informed me that the spare tire that Hyundai supplied me damaged the transfer casing on the front tire, causing the smoke. I was told to never put that tire on the front of my car or it will again damage my car. I contacted first my local selling dealer. They were no help. They informed me that the spare tire was the correct part and I needed to contact Hyundai directly, which I did. After a week of investigation, [XXX], from their National Consumer Affairs department, indicates that Hyundai has essentially washed their hands of my problem and said it is the correct part and I should use that. I said it damaged my car and the response was it is only supposed to be on long enough to get to a repair shop. My car was overheating after only 10 miles. Smoke was coming from my car after 15 minutes. What if I was on a highway when the tire blew? It could be much longer than 10 miles. Would the car catch on fire? Will Hyundai take responsibility for the possibility of my car catching on fire? What about the dangers to myself and my family? Hyundai is taking no further action on this. I am to use the supplied part, damage, or no damage. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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