Honda Pilot Complaints (2004)

544 consumer complaints on file.

#10662258December 4, 2014
AIR BAGS
I CALLED THE 800 NUMBER LISTED ON THE LETTER TO HONDA OWNERS TO ENQUIRE AS TO WHETHER MY HONDA PILOT WAS SUBJECT TO RECALL FOR THE DRIVER'S SIDE AIRBAG. THE OPERATOR, "[XXX]" (DECLINE TO PROVIDE LAST NAME), STATED THAT IT WAS NOT. WHEN ASKED WHY IT WAS NOT AS IT WAS IN THE AFFECTED YEAR RANGE, 2003-2007, SHE STATED THAT THE RECALL WAS VIN SPECIFIC. WHEN ASKED HOW HONDA COULD KNOW THAT AS THEY DON'T KNOW THE VEHICLE CONTENT BY VIN (PER [XXX] AT THE SAME NUMBER THE DAY BEFORE), SHE COULD NOT ANSWER. I ASKED HER IF HONDA COULD ASSIGN A CASE MANAGER TO DETERMINE WHETHER OR NOT MY VEHICLE CONTAINED A TAKATA DRIVER'S AIRBAG AND SHE STATED THAT I WOULD HAVE TO CONTACT A DEALER ON MY OWN. WHEN ASKED IF SHE WOULD CONFIRM THIS WITH HER SUPERVISOR, SHE DID SO AND REPLIED THAT WHAT SHE HAD SAID WAS OFFICIAL HONDA POLICY. WHEN ASKED HER SUPERVISOR'S NAME SHE DECLINED STARTING THAT SHE COULD NOT REVEAL THIS INFORMATION. WHEN INFORMED THAT A CONTEMPORANEOUS RECORD OF THIS CALL HAD BEEN TRANSCRIBED AND WOULD BE PROVIDED TO COUNSEL IN THE EVENT OF AN INCIDENT INVOLVING MY VEHICLE'S AIRBAGS SHE WAS NONCOMMITTAL. I WOULD HOPE THAT THIS SORT OF REACTION IN THE COURSE OF A VOLUNTARY MANUFACTURER'S RECALL WILL BE NOTED BY NHTSA IN ITS REVIEW OF THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660056November 21, 2014
VEHICLE SPEED CONTROL
THE ACCELERATOR PEDAL GETS STUCK DURING THE STOPS AND ALSO WHEN BRAKE IS APPLIED. THIS HAPPENS AT ALL THE STOP SIGNS, TRAFFIC LIGHTS AND EVEN DURING DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651587October 31, 2014
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT A STRONG FUEL ODOR EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL CAP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON NUMEROUS OCCASION. HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651757October 31, 2014
STEERING
WE HAVE BEEN HAVING PROBLEMS WITH THE STEERING WHEEL GETTING LOCKED. WE HAVE TO REGULARLY TAKE A PART OFF OF THE STEERING WHEEL AND PUSH A SCREW DRIVER IN THE SPACE UNTIL THE STEERING WHEEL UNLOCKS. THIS HAPPENED TOO OFTEN. THERE IS NO REASON FOR THIS TO HAPPEN. WE DO THE USUAL: PLACE FOOT ON BRAKE, TURN WHEELS, MAKE SURE GEAR IS IN PLACE, ETC. BUT THE WHEEL STAYS LOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650713October 28, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
THE MODULES HOUSING THE REAR LIGHTS, INCLUDING THE BRAKE LIGHTS, ON MY 2004 PILOT ARE DEFECTIVE; RED, PLASTIC REFLECTORS INSIDE BOTH MODULES OF MY VEHICLE HAVE DETACHED. THE MODULES ARE ONE PIECE IN DESIGN AND CANNOT BE OPENED OR REPAIRED. HONDA KNEW CERTAIN 2004 PILOTS HAD DEFECTIVE LIGHT MODULES BECAUSE IT ISSUED AN ADVISORY TO DEALERS TO REPLACE THEM. HOWEVER, HONDA REFUSES TO REPLACE THE MODULES ON MY CAR, SAYING THE CAR IS TOO OLD. THERE IS NO EXPIRATION DATE FOR SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637641September 19, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE WAS INVOLVED IN A ROLL OVER CRASH. THE AIR BAGS DEPLOYED. THE CONTACT'S WIFE SUSTAINED A BROKEN BACK DUE TO THE DEPLOYMENT AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 195,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10629222August 28, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT THE GEAR FAILED TO ENGAGE WHEN SHIFTING FROM PARK INTO DRIVE POSITION. THE FAILURE CAUSED THE VEHICLE TO HESITATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT HAD TO RESTART THE VEHICLE SEVERAL TIMES TO STOP THE FAILURE FROM RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628506August 26, 2014
POWER TRAIN
I WAS DRIVING IN THE HIGHWAY THEN MY CAR WOULDN'T GO FAST WHEN I STOP TO SE WHAT HAPPEN THERE WAS SMOKE COMING OUT OF MY ENGINE TOOK IT TO MECHANIC HE TOLD ME IT WAS A TRANSMISSION PROBLEM WE GOGGLE AROUND BEFORE TRYING TO FIX IT AND IT SAYS THUS TYPE OF SITUATION IS BEEN RECALL ALREADY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626900August 20, 2014
FUEL SYSTEM, GASOLINE
GAS CAN BE EMPTY AND WHEN YOU ATTEMPT TO FILL UP TANK IT SHUTS OFF AS IF TANK IS FULL. SPENT 400.15 ON 10/25/13 FOR FUEL VAPOR CONTROL VALVE YONDER DEALER THOUGHT THIS MIGHT BE CAUSING IT. THIS WORKED FOR FEW WEEKS THEN IT BEGAN AGAIN BUT SEEMED TO LET US FILL IT UP IF WE DROVE FOR A FEW MILES BEFORE ATTEMPTING TO FILL UP THE GAS TANK. NOW IT DOESN'T MATTER HOW FAR WE DRIVE THE CAR THE GAS WILL NOT PUMP INTO THE TANK IT CAN TAKE US UP TO 30 MINUTES TO PUMP A FEW GALLONS OF GAS. THE HONDA DEALER IS AS MUCH OF A LOSS AS TO WHAT IS CAUSING THIS TO TAKE PLACE. THE CAR HAS NOT BEEN INVOLVED IN ANY ACCIDENTS AND IS CAUSING EXTREME STRESS AS TO HOW AND WHAT IT WILL TAKE TO GET THE GAS TO PUMP CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618863August 4, 2014
ELECTRICAL SYSTEM, SEATS
WHEN WE TURN ON THE SEAT WARMER IN THE FRONT PASSENGER SEAT OF OUR HONDA PILOT 2004, WE SMELL A STRONG ODOR OF RUBBER OR FOAM BURNING. NOW OUR SEAT WARMER WILL NOT WORK AT ALL. WE'VE STOPPED USING THE SEAT WARMER DUE TO CONCERNS OF A FIRE STARTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617876July 31, 2014
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, SEATS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT THE DRIVERS SIDE SEAT WARMER WAS ACTIVATED AND BECAME EXTREMELY HOT. IN ADDITION, THERE WAS A BURNING ODOR THROUGHOUT THE VEHICLE. AS A RESULT, THE DRIVER SUSTAINED A BURN. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10615689July 23, 2014
POWER TRAIN
INTERMITTENT, AUDIBLE VIBRATION/SHUDDER BETWEEN 35-50 MPH WHILE ACCELERATING. DEALER INSPECTION BELIEVES IT'S THE TORQUE CONVERTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609156July 9, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE STALLED AND FAILED TO RESTART WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED THAT THE TIMING BELT HAD DISLODGED AND CAUSED INTERNAL DAMAGE TO THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609272July 9, 2014
STEERING, STEERING:HYDRAULIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS A LOAD NOISE EMITTED FROM THE VEHICLE WHEN THE STEERING WHEEL WAS TURNED. THE VEHICLE WAS TAKEN TO DEALER, WHO STATED THAT THE POWER STEERING PUMP SEALS FAILED AND RESERVOIR WAS CLOGGED. AS A RESULT, THE POWER STEERING PUMP AND RESERVOIR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 134,505.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609102July 8, 2014
SEATS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN THE DRIVER SIDE HEATED SEAT IS TURNED ON THE SEAT GETS SO HOT THAT IT LITERALLY BURNS THE SKIN ON ANYONE SITTING IN THE SEAT. IT HAPPENS ON BOTH LOW OR HIGH SETTING. THE SEAT THEN BEGINS TO EMIT SMOKE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609111July 8, 2014
SEATS
HUSBAND PARKED CAR LEANED FORWARD TO GET WIFI OFF DASH AND LEFT FRONT OF DRIVER SEAT DETACHED FROM THE ADJUSTER. SEAT NOW LEANS TO FRONT LEFT AND ROCKS AROUND. UPDATED 2/27/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607199June 30, 2014
AIR BAGS, SEATS, ELECTRICAL SYSTEM
WE WERE ON ANOTHER SUMMER TRIP AND THE AIRBAG WARNING LIGHT CAME ON. THIS IS THE BIG RED LIGHT TO THE FAR LEFT OF THE PANEL. CALLING HONDA IN FRANKLIN TN THEY HAD NO IDEA WHAT COULD HAPPEN WHILE CONTINUING TO DRIVE THE VEHICLE. CALLING ANOTHER DEALERSHIP THEY ASSURED ME THAT IT WAS MOST LIKELY A SENSOR AND THE AIRBAGS WOULD SIMPLY NOT DEPLOY. HONDA AS RECALLS NOW FOR BAD AIRBAGS. 1- OUR 2004 DOES NOT FALL INTO THE RECALL PERIOD 2 - HONDA SHOULD PAY FOR ANY ISSUE RELATED TO BAD AIRBAG TECHNOLOGY REGARDLESS OF HOW OLD THE CAR IS, JUST LIKE THEY DO WITH SEAT BELTS. IF WE WOULD HAVE BEEN IN A WRECK DURING THE TIME THAT LIGHT WAS ON, THE AIRBAG WOULD NOT HAVE DEPLOYED. 3- ANY PART OF THE AIRBAG/SENSOR/ SEATBELT SYSTEM SHOULD NOT BE MERELY COVERED UNDER A LIMITED WARRANTY. IT SHOULD BE COVERED FOR THE LIFE OF THE CAR. THIS IS A SAFETY ISSUE. IF THEY CANNOT STAND BEHIND THE SAFETY OF THE CAR THEY NEED TO GET OUT OF THE BUSINESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595667June 2, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL
UPON TAKING OFF AT THE STOP LIGHT I ACCELERATED TO 35 MILES AN HOUR THEN CHANGED LANES AS I WAS NEARING MY DESTINATION ,THE CAR SPED OUT OF CONTROL AND REACHED SPEEDS OVER 65 MILES AN HOUR,I STOOD ON THE BRAKE AND STEPPED ON THE EMERGENCY BRAKES WHILE STEERING THE VEHICLE AWAY FROM OTHER VEHICLES, THE EMERGENCY BRAKES STOPPED THE VEHICLE, I HAD A NEW IGNITION SWITCH PUT IN AT A COST TO ME OF 700.DOLLARS SIX MONTH IN THE FALL OF 2013..THIS WAS A MOST DANGEROUS INCIDENT, PEOPLE MUST KNOW THIS., I TRIED TO RE[PORT IT ONLINE TO NHTSA IT SAID ''25 '' COMPLAINTS ONLY.??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593570May 23, 2014
SEAT BELTS, AIR BAGS
AIRBAG (SRS) LIGHT IS ON. DEALER INDICATES VEHICLE NEEDS COMPLETE SRS UNIT TOTAL COST OF $743.23 PLUS TAX. DEALER DID NOT INDICATE THAT PART WAS UNDER WARRANTY OR COVERED BY ANY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592810May 20, 2014
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
I'M HAVING TROUBLE WITH MY 2004 LX, NO KEYLESS REMOTE ON THIS MODEL. THE DRIVERS SIDE DOOR LOCK QUIT WORKING, THE KEY GOES IN WITH DIFFICULTY AND WON'T TURN, WON'T UNLOCK THE DOOR. RESORTED TO USING THE REAR DOOR LOCK TO GET IN AND NOW THAT LOCK HAS DEVELOPED THE SAME PROBLEM. NOW HAVE JUST THE PASSENGER SIDE DOOR TO UNLOCK FROM THE OUTSIDE. NOW THE IGNITION. SAME PROBLEM. WHAT THE [XXX] IS GOING ON? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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