Honda Pilot Complaints (2025)

190 consumer complaints on file.

#11619563October 13, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on an open road, two lanes traveling the same direction the collision mitigation system was activated. The only thing I can think is that it was due to a bicycle that was traveling the same direction at a slower speed than I was driving but I had plenty of room to go around and was not even close to hitting them. The brakes were activated which was not only scary but dangerous. Had a car been behind me there is a strong chance I would have been rear-ended because nobody in their right mind would expect me to hit my brakes in this situation. This prompted me to look at the manual where I saw Honda has a list of reasons the emergency braking could activate despite "little chance of collision". The list is extensive with many reasons the system could activate incorrectly causing an accident, not preventing one. The unexpected braking itself is terrifying but how difficult Honda makes it to "opt out" of the system that obviously has many flaws is even more concerning. I tried to turn off this system only to find out that it is a multi step process that can only be done when stopped so if you forget to turn it off you are stuck using it even if you don't trust the system. Every other safety setting can be turned off while driving except this one. Why make it so difficult for the driver to choose to have complete control of their car, especially when their system is admittedly flawed. In addition, the emergency braking system is the only safety feature that resets every time you shut off the car. So every single time you start the engine you have to go through multiple steps to choose to have control of your own vehicle. It seems the system that is the most flawed is the only one Honda is trying to force drivers to use. This is not safe for my family or those driving around me. I called Honda and they told me there is nothing that can be done to disable it and have the setting hold even after turning off the car like all the other safety setting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618247October 5, 2024
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
New 2025 Pilot with about 3,000 miles, driving in Montana on a level dusty gravel road at about 5,000 feet altitude. Driving into the morning sun for about 20 minutes at a slow speed of about 30 mph all of a sudden multiple warnings flashed, engine, brakes, etc. Steering was stiff and brakes did not feel active, very stiff. I just coasted to a stop on a desolate gravel road, no other traffic. The engine was still running, did not press on the gas for in large red letters the warning panel said "DO NOT DRIVE". The car was very dusty. If we had been on an Interstate at 70 mph that would have been an accident, with steering and brakes inhibited somehow? I shut OFF the engine, waited 10 minutes, started engine again and WARNINGS still active. Shut OFF engine and waited 20 minutes. Restarted engine and looked like warning were starting to clear, and steering and brakes felt normal again. With no WARNINGS showing I drove very slowly for many miles with no further occurrences. Slowly worked my way back across the country to Florida without any further failures. It appears to all be computer related, perhaps sensors failing and the computer shutting down what must be electrical steering and brake assist. At speeds with Interstate traffic, that condition will be an accident. There are no failure codes shown on the access panel. We have an appointment with our Honda service dealer, maybe they will be able to access a computer history to see the failure mode that caused loss of steering and brakes. The fact that a computer can impact those critical systems on a vehicle, is a serious safety issue. Prior to this incident, driving about 30 minutes on a dusty gravel road in Montana, some sensor must have been actuating the rear brake caliper, I could hear the scraping sound of pad on rotor, didn't sense the car slowing. The car was dusty, maybe sensors inhibited, the scraping lasted about 15 minutes, at least that it could be heard in the car. Could be a safety iss
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617148September 30, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving on a winding mountain pass traveling from Bozeman, MT to Butte, MT. I was driving my 2025 Honda Pilot in the inside lane while a semi was traveling in the outside lane ahead of me. As the road curved left, I approached as the semi was ahead in the next lane. I believe my Honda Pilot recognized this as a potential crash and braked hard causing the distance between me and the semi to increase dramatically, even though both vehicles were clearly in their own lanes. Fortunately there was nobody traveling immediately behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613677September 10, 2024
VISIBILITY/WIPER
Ripples in windshield cause distortion when viewing the road. This is only present in the passenger side on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612401September 3, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, VISIBILITY/WIPER
Poor back-up camera resolution at night. Almost hit pedestrian due to poor visibility from camera
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611509August 29, 2024
SERVICE BRAKES, STRUCTURE:BODY, POWER TRAIN
The transmission jerks/jumps when accelerating and also as slowing down. The vehicle, including the steering wheel, shakes when braking at speeds above 60mph. Several parts of the body are not put together properly, leaving gaps, overlaps, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609313August 19, 2024
ELECTRICAL SYSTEM
The vehicle has multiple electrical issues. The biggest problem is with the keyless entry system and remote start. In hot weather (living in SW Arizona), neither system works. Use of a vehicle key is required to enter the vehicle. Upon entry, the vehicle displays "keyless access system problem. See your dealer". The dealership finally diagnosed a problem with a control module. During this time we've had a loaner 2024 Honda Civic that does the exact same thing. Also experiencing problems with the backup camera display blacking out intermittently. The infotainment system regularly drops connection to our cell phones (Apple and Android).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605562July 31, 2024
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
I was driving my new 2025 Honda Pilot when I went to make a right turn and the steering system locked on me. I couldn't turn right and was almost in a horrible accident. Thank God that the other vehicles were able to stop in time. But I had to get the car out of traffic with the help of good samaritans. I cut the car off and all the systems dispalyed a error and said to see dealer. It was the most scariest and stressful time. I was late to work, my husband had to leave work to come and get me. I had the car towed to the dealership and was given a rental but I want to know why this happened and what will the Honda do to ensure this won't happen to me or someone else driving that car for it to be a 2025 elite edition. I could have been seriously hurt or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603042July 17, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My CMBS stopped my car in the middle of the road coming home one day. There were no other cars around me (in front of me, behind me, or coming towards me). The word “brake” flashed across my dash and then it beeped at me and just stopped in the middle of the road going 55 mph. My kids and elderly mother in law were in the car with me and we were all shaken up and also very glad there were no cars behind us, or else we could have been injured in a rear-end collision. The dealer has had my car for 21 days now and cannot reproduce it, but they asked if I was in the road that it occurred on, because they have had similar complaints from owners. I do not understand why they don’t drive my car down that same road to be able to reproduce the incident. My below email was sent to the dealer on June 18, because the car keeps locking me out with the key fob inside and the dash resets itself, but won’t turn back on, it is just in the constant spinning reset wheel. My attached photos are of the car refusing to lock because it says a door is open or a window is down, when none of that is happening. (The doors are closed and the windows are up.). The CMBS incident occurred on June 24th, I drove home and had Honda tow my car to the dealership. They have had it ever since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592458June 4, 2024
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
My Honda Pilot 2025 vehicle's windshield cracked while driving on the interstate. The crack is on the driver side of the windshield, about 6 inches from the top.The crack begins as a single straight line before branching out into another curving line in the letter "L" shape. A passing vehicle kicked up rock or debris, which formed the crack. There was no collision or major impact on the vehicle. The vehicle was inspected by the manufacturer, but they were unable to assist me in any way because they did not have any windshields available or would be created in the near future for this vehicle. Recognizing the signs of poor-quality windshield, I believe the windshield quality was compromised to its structural integrity. I see it as very major issue in terms of the safety of the driver and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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