Honda HR-V Complaints (2023)

688 consumer complaints on file.

#11586524May 2, 2024
VISIBILITY/WIPER
After getting into the driver seat and closing the car door, the rear windshield shattered for no apparent reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586520May 2, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2023 Honda HR-V. The contact heard a loud pop and became aware that the rear windshield had shattered. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was taken to a local independent mechanic to be diagnosed. The contact was informed that there were no signs of an impact that could have caused the damage to the windshield. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586468May 1, 2024
VISIBILITY/WIPER
Rear window shattered. I entered my car and as soon as I closed the driver door, the back window shattered, unwarranted by anything else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585930April 29, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Almost all advanced safety features have stopped working including the ones selected and still others more such as lane keep assist, parking collision warning etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585748April 29, 2024
UNKNOWN OR OTHER
rear window shattering .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585439April 26, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2023 Honda HR-V. The contact stated that while the vehicle was idling at a stop light, the rear windshield exploded, causing a large hole near the top of the windshield on the driver's side, eventually causing additional fractures throughout the windshield. The failure occurred with no impact to the vehicle. The vehicle had been taken to the dealer and the contact was informed that the failure was common. The dealer diagnosed that the windshield needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585243April 25, 2024
UNKNOWN OR OTHER
I drove the 2023 Honda HR-V to pick up my teen son from school (about 20 min drive one way) around 4:30pm. It was January 2024, so it was cold. He has his learner's permit, so he drove home. We parked the vehicle in the driveway and walked into the house. Just as we entered the front door, I heard what sounded like a minor car accident (fender bender/glass breaking). I walked back out the front door to see what happened but there were no cars in the street. I thought it was strange, but assumed the sound must have been glass breaking from something else besides a car wreck and went back inside. (View of the HRV was obstructed from where I was when I went back to look.) We came back outside a few hours later to drive the car to soccer practice and that's when we noticed the back window of the HR-V had completely shattered. By this time it was dark outside so it was hard to see. We quickly changed to my vehicle to get my son to practice and my husband cleaned up the glass on the HR-V (the car that will be my son's when he turns 16). He did not think to take any pictures. But where the window once was, there was one large gaping hole and then fragments of shattered glass around the edges still in the frame of the back window opening, then shattered bits of glass all over inside the vehicle and on the ground. Thankfully no one was hurt because we had just parked the vehicle and walked away. But what if my NEW DRIVER was driving as that window shattered? Or even me as an experienced driver? This could have caused an accident! That's a real possibility and that's dangerous. It literally just shattered for NO REASON. There was no rock or sign of it being busted. Sounds like SEVERAL other HR-Vs have had the same problem. We are STILL waiting on HONDA to fix the vehicle! Paying insurance on a car we can't drive. My son can't practice driving the vehicle we intended him to use at 16. It's a mess. Please help! Honda needs to recall this product!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584851April 23, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
Back in mid January, there was a winter storm in our area that hit overnight. Mild snow, but predominantly ice. Heading into work the next morning, I needed to use my defroster (both front and rear) to allow visibility with my windshields. I was able the clear the ice off my window and arrived safely to work. 8 hours later I headed home and again there was still some ice on my rear-windshield which prompted the use of my rear defroster. On my way home (less than 15mins from work) I did not notice any changes in visibility. Once I arrived home, I discovered that my entire rear-windshield was uniformly shattered, still intact, but shattered. Seems as though my window shattered sometime during the work day. The next day I went to my dealership as my car is still under warranty and had only been purchased less than 15 months prior. The service advisor informed me there was nothing they could do for me. Informed them of my research, as I was not the only 2023 Honda HR-V with this issue and stated that this was something that needed to be addressed by them or American Honda. At the start of February I got a response from the service advisor that my case was approved at the district level, but there were no windows available. Unrelated to the window, I was in a separate accident which prompted removal of my broken window to fix the body. The repairs were completed within two weeks and was released with crash-wrap hoping I could immediately transfer it over to Honda, but there still was no window available. I reached out to American Honda hoping for some assistance and still have no results. While i now get weekly updates on status, there is no guarantee of product delivery. It is now end of April, I have been without a window since end of February (broken window since mid-January). While my case is classified as critical, I still have no answers as to when I can/will have a window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584552April 22, 2024
VISIBILITY/WIPER
I pulled my car into my driveway on April 22, 2024 and got out of the car to assist my husband with his walker. We heard a big BANG at the back of the car. When we walked behind the car we found that the rear window had completely shattered. It had been raining and we had the reat window defogger running in the car. If this had happened while the car was moving it could have caused an accident with all of the glass falling out onto the road and endangering the cars behind me. I have called Safelite to come to my house to replace the glass as I don't feel safe driving the car like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584104April 19, 2024
VISIBILITY/WIPER
While driving, with my rear defrost on, my rear window shattered. It was loud, and very scary. I’m glad my kids weren’t in the backseat. Brought it straight to my local Honda dealership where my vehicle was purchased and was surprised to hear they knew of the issue but no recall had been issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584031April 19, 2024
UNKNOWN OR OTHER
The rear windshield spontaneously shattered. It was in the late evening and I had put on the rear defogger. It made a loud sound. My infant daughter and toddler son were in the backseat when it happened. I contacted American Honda (Corporate) and reported it as I read online that hundreds of HR-Vs are having this issue due to the rear defogger. The Honda dealer inspected it and they ordered the part and will be replacing it. We had to pay for a rental car in the meantime, which I didn't feel I should have to pay for since it's a car defect. But corporate said it should be covered under my warranty (I lease the car). There were no warning messages or anything to know this was going to happen. This sounds like the beginning of a recall that needs to be put on HR-Vs immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583609April 17, 2024
STEERING
The steering wheel keeps clicking, feels stiff, and hard to move while driving. I felt unsafe driving my vehicle so I took it to the dealership and they said my steering gear box was the problem. The dealership said there weren't any recalls for the steering gear box and that there was 6 other 2023 honda hrv with the same problem. They said they could order a part for $3000 but because the part is on back order they don't know when my car will be fixed. No warning lights came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582881April 14, 2024
UNKNOWN OR OTHER
Rear windshield shattered due to windshield defroster and have not received a recall notice. Safety of driver and other can be at risk, as once shattered, cannot drive at normal speed affecting others nearby and, depending on wind speed, glass continuously falls off and can even fly forward to passengers until it's been replaced. Honda is aware of this issue, but has yet to issue a recall. The vehicle has not been addressed by anyone other than Auto Glass Now, who installed new rear windshield. There were no warning lamps, messages, or symptom of the issue prior to the shatter. No police report was submitted, as no vehicles or objects were obstructed at the time the event occurred. I was simply able to pull over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582855April 14, 2024
VISIBILITY/WIPER
Rear hatch window exploded on Jan 12th, 2024. Honda claims its related to the rear defroster in use or improper installation where the adhesive used comes in contact with the heating elements causing a hot spot in the glass thus exploding. The window was replaced on April 12th, 2024. The issue I have is Honda is NOT guaranteeing the replacement and just stating the warranty of 3 years / 36,000 miles. I waited 3 months for "the fix" and no guarantee? I will discuss further with the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582694April 12, 2024
STEERING
The steering wheel "sticks". Lane control is off and when driving and making any slight adjustments or beginning to turn, you have to break a slight sticking of the wheel. When stopped the steering wheel does not stick
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582262April 10, 2024
UNKNOWN OR OTHER
I was driving and the back glass on my HRV shattered. It was pouring rain and I had been running my rear defrost and wipers and I heard a loud pop and there was glass everywhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582073April 10, 2024
VISIBILITY
The contact owns a 2023 Honda HR-V. The contact stated that while driving 25 MPH with the rear defogger activated, within 15 minutes of the defogger being activated, the rear windshield imploded. No warning lights were illuminated. The vehicle was not repaired. The manufacturer was notified of the failure and provided the contact with a claim number. The approximate failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582010April 9, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
My rear Window completely shattered, the car was on and in a complete stop. No trauma no force, it randomly just broke. It is now in the shop, estimating to be in the shop for about a month because of back order parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581684April 8, 2024
VISIBILITY/WIPER
Was driving at a regular route, about 50mph and was using only front windshield defroster at the time because the weather was cold and the entire rear windshield shattered suddenly and made a whole on the left side I had my toddler in her car seat and thankfully she wasn't injured. Looked up online after the fact and found several exact incidents in this same model and year vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581043April 3, 2024
STEERING, SEAT BELTS, UNKNOWN OR OTHER
Car was bought in November/December 2022. Honda was experiencing supply chain issues so had to wait to get a new 2023 model. Around November 2023, the rear windshield glass exploted and shuttered. At first I was told by Honda that they have never heard of that issue; but when I told them that I went to Google and the same situation is happening all over USA, then they said, yes, we know about the problem on this model. They fixed at no cost to me and they provided a rental car as well. I told them that prior to the explosion there was a strong burning smell - later they told me there was probably fumes leaking from the rear windshield glass that was about to explode. In addition, this new car has had a recall (something about the driver's safety belt) and I also mentioned that the steering wheel makes a noise when it goes left or right... the steering wheel feel heavy too. I was then told that that is another issue that certain Honda models are also experiencing. To repair that it will take 6 months for the replacement part to come from Asia so they were not sure if I was able to just keep driving the car (safely) after I made the decision for them to order the part OR I needed to leave my car in their dealer for the length of time until the part arrived. Too many things are happening with the new car... I just want to get a replacement vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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