Honda Clarity Complaints (2018)

163 consumer complaints on file.

#11129500September 14, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE CLARITY PHEV IS INCOMPATIBLE WITH PUBLIC CHARGING STATIONS (E.G. CHARGEPOINT) THAT FEATURE DUAL CHARGING PORTS AND AN ENERGY MANAGEMENT CONTROLLER (EMC). THE VEHICLE'S ONBOARD CHARGER WILL SHUT OFF WHEN IT SENSES THE CHARGING STATION'S EMC IS ACTIVATED WHEN BOTH PORTS ARE ENGAGED FOR SIMULTANEOUS CHARGING. MULTIPLE FAILED ATTEMPTS TO RESTART CHARGING WILL RESULT IN A "TOTAL SYSTEM FAILURE" WARNING FROM THE INSTRUMENT PANEL CAUSING THE VEHICLE TO NOT START AND DRIVE. OWNERS COULD BE STUCK IN A PARKING STALL FOR UP TO 4 HOURS TO ALLOW THE SYSTEM TO SELF-HEAL/RECOVER FROM THE TOTAL SYSTEM FAILURE BEFORE BEING ABLE TO START AND DRIVE THE CAR. ISSUE HAS BEEN DIAGNOSED BY HONDA DEALERSHIP, BUT NO INFORMATION FROM HONDA OR THE DEALERSHIP ON A FUTURE SOFTWARE UPDATE TO RESOLVE THE PROBLEM. I THINK HONDA SHOULD PERFORM ITS DUE DILIGENCE TO ISSUE A RECALL FOR THE CLARITY PHEV AND POTENTIALLY FOR ITS ALL-ELECTRIC VERSION TO RESOLVE THIS MAJOR FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119885August 14, 2018
ELECTRICAL SYSTEM
PLUG-IN CHARGING SYSTEM PROBLEM. RANGE LIMITED. THIS PROBLEM IS FREQUENT (4 OUT OF 5 TIMES) WHEN CHARGING THE VEHICLE AT LEVEL 2 CHARGING STATIONS. OUT OF 10 CARS CHARGING, MINE IS THE ONLY ONE HAVING THIS ISSUE, INCLUDING ANOTHER 2018 HONDA CLARITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118738August 9, 2018
AIR BAGS, VEHICLE SPEED CONTROL, STEERING
TL* THE CONTACT OWNED A 2018 HONDA CLARITY PLUG-IN HYBRID. WHILE DRIVING 30 MPH AND MAKING A RIGHT TURN INTO A PARKING LOT, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE STEERING WHEEL SEIZED AND THE CONTACT CRASHED INTO A STORE. THE FRONT DRIVER AND PASSENGER AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SHOULDER AND COLLARBONE INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FRONT PASSENGER DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,100. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11114485July 30, 2018
WHEELS
ALL FOUR TIRES ON MY CAR WERE SET TO 50PSI WHEN THE RECOMMENDED TIRE PRESSURE BASED ON THE STICKER ON THE DOOR WAS SUPPOSED TO BE 36PSI MY UNDERSTANDING IS THAT IT DONE WHILE THE VEHICLE IS PARKED ON THE DEALERS LOT SO THE TIRES WON'T DEFORM. DEALER FAILED TO ADJUST TO PROPER PRESSURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110565July 10, 2018
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
ON OCCASION WHILE BRAKING, THE CAR ATTEMPTS TO MOVE FORWARD EVEN THOUGH THE BRAKE IS APPLIED. THE INSTRUMENT PANEL HAS A SECTION DIVIDED BETWEEN POWER BEING USED AND CHARGE BEING STORED AS THE CAR IS DESIGNED TO CHARGE THE ELECTRIC BATTERY WHENEVER THE BRAKE IS APPLIED. WHEN THIS SITUATION OCCURS, THE BRAKE PEDAL IS FIRMLY APPLIED AND THE NEEDLE ON THE INSTRUMENT PANEL IS IN THE "CHARGING" AREA. THE CAR ATTEMPTS TO JERK FORWARD AND THERE IS SHAKING/VIBRATION AS THE APPLIED BRAKE KEEPING THE CAR IN PLACE FACES OFF WITH THE CHARGING SYSTEM THAT IS TRYING TO HAVE THE CAR MOVE FORWARD FOR WHATEVER REASON. THE RESOLUTION WHEN THIS OCCURS IS TO RELEASE THE FOOT FROM THE BRAKE PEDAL AND IMMEDIATELY APPLY IT AGAIN WHICH REQUIRES THE CAR TO JERK FORWARD MOMENTARILY. THIS OCCURRED IN A DRIVE-THRU WHERE THE CAR IN FRONT WAS FAIRLY CLOSE AHEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109834July 6, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
ALTHOUGH CAR LESS THAN ONE WEEK OLD AND UNDER 470 MILES, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL WHILE VEHICLE WAS STATIONARY AFTER STARTING THE CAR: ENGINE SYSTEM PROBLEM, BRAKE SYSTEM PROBLEM, ADAPTIVE CRUISE CONTROL PROBLEM, ROAD DEPARTURE MITIGATION SYSTEM PROBLEM. TURNING CAR OFF AND RESTARTING ENGINE DID NOT CLEAR THE PROBLEM, AND LIGHTS REMAINED ON WHILE DRIVING. VEHICLE WAS TAKEN TO DEALERSHIP WHERE IT WAS PURCHASED (HONDA OF PASADENA).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109668July 5, 2018
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER, AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
TL* THE CONTACT OWNS A 2018 HONDA CLARITY PLUG-IN HYBRID. WHILE DRIVING UNKNOWN SPEEDS, THE FRONT PASSENGER AIR BAG WARNING INDICATOR ILLUMINATED WHEN AN ADULT OCCUPANT WAS SEATED IN THE SEAT. THE VEHICLE WAS TAKEN FOUR TIMES TO THE LOCAL DEALER (AUTONATION HONDA FREMONT, 5780 CUSHING PKWY, FREMONT, CA 94538, (510) 224-4801) AND STATED THAT AUTHORIZATION WAS NEEDED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 08794376. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 2,300. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105198July 2, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE TOTALLY INADEQUATE. LOW AND HIGH BEAMS ILLUMINATE ROAD ONLY DIRECTLY IN FRONT OF VEHICLE AND NOT ENOUGH FURTHER DOWN THE ROAD CAUSING AN UNSAFE CONDITION OF OVER DRIVING THE HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102019June 15, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM:SOFTWARE
TL* THE CONTACT OWNS A 2018 HONDA CLARITY PLUG-IN HYBRID. WHILE DRIVING 20 MPH, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO RIGHT HONDA (7875 E FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260, (480) 778-2440) WHERE IT WAS DIAGNOSED WITH A COMPUTER ERROR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100139June 6, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
AT THE TIME OF THE OCCURRENCE THE VEHICLE HAD BEEN OWNED FOR APPROXIMATELY 90 DAYS AND HAD APPROXIMATELY 2500 MILES ON THE ODOMETER. WHEN INITIALLY STARTED IN A STATIONARY POISTION THE INFORMATION DISPLAY PROVIDED MULTIPLE APPARENTLY SPURIOUS ALARMS AND WARNINGS. THESE WARNINGS CONTINUED WHEN THE VEHICLE WAS IN MOTION. TURNING THE VEHICLER OFF AND RESTARTING THE VEHICLEWOULD NOT CLEAR THE WARNINGS. THE DISPLAY WOULD CYCLE DISPLAYING *ADAPTIVE CRUISE CONTROL PROBLEM*,*LANE DEPARTURE MITIGATION SYSTEM PROBLEM*, AND *EMMISSIONS CONTROL SYSTEM PROBLEM*. ADDTIONALLY THE BRAKE SYSTEM AND LANE DEPARTURE MITIGATION SYSTEM MALFUNCTION LIGHTS AND CHECK ENGINE LIGHT WERE ILLUMINATED THE VEHICLE WAS TAKEN TO A DEALER WHO RESET THE CODES USING PROPRIETARY HONDA VEHICLE ANALYSIS SOFTWARE. THE WARNING AND CODES DID NOT RE-APPEAR. THE CAUSE FOR THE WARNINGS WAS NOT DETERMINED. THESE APPARENTLY SPURIOUS WARNINGS PRESENT A SAFETY CONCERN. THEY PROVIDE A DISTRACTION TO THE DRIVER WHILE CYCLING ON THE INFORMAITON DISPLAY AND COULD CAUSE A DRIVER TO IGNORE VALID WARNINGS IN THE BELIEF THEY TOO ARE SPURIOUS. THE ISSUE IS SUCH THAT IT WARRANTS MONITORING BY THE MANUFACTURER AND NTSB TO DETERMINE THE ROOT CAUSE OF THE PROBLEM AND FREQUENCY OF OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099354June 2, 2018
UNKNOWN OR OTHER
I HAVE DRIVEN THE CLARITY FOR 4 MONTHS. THIS HAS HAPPENED THREE TIMES IN HEAVY TRAFFIC WITH HONDA SENSING TURNED OFF AND NO CRUISE CONTROL. IF I AM FOLLOWING THE CAR AHEAD CLOSELY AND THE VEHICLE AHEAD SLOWS DOWN , BUT NOT ENOUGH FOR AN ACCIDENT, THE CLARITY STOPS UNNECESSARILY QUICKLY, SCARING ME AND PUTTING ME AT RISK OF GETTING HIT FROM BEHIND. IT'S SCARY. I AM VERY CAPABLE OF STOPPING THE CAR ON MY OWN AND DO NOT NEED THE CAR OVERCOMPENSATING. IF I TURN ALL THE SAFETY FEATURES OFF, I DO NOT UNDERSTAND WHY THIS IS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097193May 22, 2018
FUEL/PROPULSION SYSTEM
VEHICLE RANGE CALCULATION IS INCORRECT FOR HIGHWAY/LONG DISTANCE TRAVEL. THE RANGE ESTIMATE SHOWS OFF EVEN WHEN FUEL LEVEL IS VERY LOW. FOR EXAMPLE, WHEN STARTING A TRIP IT MIGHT SHOW 1000 MILES RANGE. ON THE HIGHWAY, THIS WILL COUNT DOWN VERY QUICKLY, 1 MILE DRIVEN MIGHT COUNT DOWN 4 MILES OF ESTIMATED RANGE. THE PROBLEM IS THAT THIS RANGE ESTIMATE DOESN'T UPDATE QUICKLY ENOUGH TO REFLECT THAT THE PLUG-IN HYBRID VEHICLE IS DRIVING ON A LONG TRIP INSTEAD OF AROUND TOWN AND THE RANGE WON'T BE NEAR AS MUCH SINCE IT ISN'T ADDING ELECTRICITY AT HOME EVERY NIGHT. EVEN WHEN THE FUEL TANK GETS VERY LOW, LESS THAN 1 GALLON, THE ESTIMATE WILL OFTEN BE OFF BY 2 OR 3 TIMES, SO IT MIGHT SHOW 100 MILE RANGE WHEN I REALLY HAVE A 40 MILE RANGE. THIS IS DANGEROUS AS IF A DRIVER IS IN A REMOTE AREA WHERE GAS STATIONS ARE 50 MILES APART, A DRIVER MIGHT ATTEMPT TO DRIVE TO THE NEXT STATION NOT REALIZING THEY HAVE INADEQUATE GAS LEVEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097272May 22, 2018
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2018 HONDA CLARITY PLUG-IN HYBRID. WHILE DRIVING 60 MPH, THE VEHICLE LOST THE ABILITY TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER (NARDY HONDA, 559 MIDDLE COUNTRY ROAD, ST JAMES, NEW YORK 11780) AND THE ACCELERATOR PEDAL MODULE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091184May 1, 2018
ENGINE
I FILLED THE SEVEN GALLON GAS TANK YESTERDAY, AND THE DASHBOARD RANGE DISPLAY CALCULATED THE RANGE OF THE CAR ON GAS POWER AS 871 MILES. I HAVE BEEN DRIVEN MOSTLY ON ELECTRIC BATTERY POWER, BUT WITH ONLY SEVEN GALLONS OF GAS IN THE TANK, THAT RANGE IS ABSURD. NEW DRIVERS OF THE VEHICLES MIGHT BELIEVE THE RANGE AND INADVERTENTLY STRAND THEMSELVES SOMEWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091245May 1, 2018
ENGINE, FUEL/PROPULSION SYSTEM
WITH DRIVING WITH A FULLY CHARGED BATTERY DRIVING IN ECON (EV) MODE, THE INTERNAL COMBUSTION (ICE) CAME ONLINE WHEN STOPPED AT A STOP SIGN. AFTER ACCELERATING, THE ICE STOPPED RUNNING AFTER A COUPLE OF MINUTES AND THE CAR RESUMED RUNNING IN EV MODE. THIS REPEATED SEVERAL TIMES, AND NOT ALWAYS WHEN THE CAR WAS STOPPED. THIS BEHAVIOR HAS HAPPENED SEVERAL TIMES, BUT NOT ALWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088371April 16, 2018
UNKNOWN OR OTHER
WHILE PARKED IN MY DRIVEWAY I RECEIVED A NUMBER OF ERROR MESSAGES WHEN I STARTED THE CAR. CAR IS NOW AT HONDA DEALER SINCE 4/5/2018. I WAS TOLD THE LARGE BATTERY NEEDS TO BE REPLACED AND IT IS NOT SAFE TO DRIVE THE CAR. DEALER UNABLE TO GIVE ME AN ETA ON THE BATTERY. MANY OTHER OWNERS ARE EXPERIENCING THESE SIMILAR ERROR CODES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083338April 4, 2018
FUEL/PROPULSION SYSTEM
WHEN I BOUGHT THE CAR, I HAVE A HV RANGE OF 340 MILES WITHOUT EV RANGE. SO WHEN I GET HOME I STARTED TO CHARGE MY CAR. NEXT MORNING I HAVE ENOUGH EV TO TRAVEL TO WORK BUT IS NOT ENOUGH TO MAKE TO WORK SO I HAVE TO USE SOME OF THE HV RANGE. SO I CHARGE FROM HOME AND CHARGE FROM WORK AND THAT'S MY DAILY ROUTINE. FINALLY AFTER FEW WEEKS I HAVE TO FILL UP MY TANK BUT MY HV RANGE SHOT UP TO 729 MILES. I WAS SUPRISE BUT FROM THE START I WAS HAPPY BUT REALISE LATER IS NOT TRUE. SO START WATCHING MY RANGE. WHEN I TRAVEL 60 MILES YOU CAN SEE THE HV DROP AT LEAST 160 MILES. FOR ME THAT'S A LITTLE BIT SCARY KNOWING THAT YOU DON'T KNOW HOW MANY MILES YOU HAVE LEFT EVERYTIME YOU DRIVE. THERE'S A POSSIBILITY YOU RUN OUT OF GAS. SO THE SECOND TIME I FILL UP MY CAR THE HV RANGE SHOT UP TO 952 MILES. DEALERSHIP ADVISE ME TO CHARGE THE CAR ONCE A DAY ONLY, AND ALSO SUGGESTED ALSO JUST USE THE GAS ONLY FIRST. THE HONDA CORP TOLD ME THAT'S NO PROBLEM WITH THE CAR, DON'T LOOK AT THE RANGE BUT JUST LOOK AT THE GAUGE WHICH THERE'S NO WAY YOU CAN TELL HOW MUCH GAS MILES YOU HAVE LEFT. FOR ME AND OTHER PEOPLE COMPLAINING FROM HONDA IS A SAFETY ISSUE, YOU CAN BE DRIVING AT FREEWAY AND SUDDENLY THE CAR WILL STOP BECAUSE YOU RUN OUT OF GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082269March 31, 2018
FUEL/PROPULSION SYSTEM
THE HV (HYBRID VEHICLE - GAS) FUEL RANGE IS WILDLY OVERINFLATED. THE CAR HAS A 7 GALLON TANK SO IT SHOULD BE ABOUT 300 MILES ON A FULL TANK ACCORDING TO THE EPA ESTIMATE. HOWEVER, IT OFTEN SHOWS IN EXCESS OF 800 MILES. THIS IS EVENTUALLY GOING TO CAUSE SOMEONE TO RUN OUT OF GAS IN A DANGEROUS SITUATION, LIKE IN A DESERT OR OTHER REMOTE AREA. ACCORDING TO ONLINE FORUMS, THE PROBLEM SEEMS TO AFFECT EVERYONE WITH THIS MODEL OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082212March 30, 2018
EXTERIOR LIGHTING
HIGH BEAM HEADLIGHTS ARE INADEQUATE. THEY WERE INITIALLY ADJUSTED TOO LOW, BUT EVEN AFTER ADJUSTING THEM, THEY ARE STILL TOO DIM. IT IS VERY EASY TO OVER-DRIVE THE REACH OF THE HIGH BEAMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082215March 30, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE TOTALLY INADEQUATE. LOW BEAMS ILLUMINATE ROAD ONLY DIRECTLY IN FRONT OF VEHICLE AND NOT ENOUGH FURTHER DOWN THE ROAD CAUSING AN UNSAFE CONDITION OF 'OVER DRIVING' THE HEADLIGHTS. THIS CONDITION PERSISTED EVEN AFTER HAVING A HONDA DEALER ADJUST THE HEADLIGHTS. IN ADDITION THE HIGH BEAMS ARE PRACTICALLY NON-EXISTENT COMPARED TO ALL OTHER VEHICLES I HAVE OWNED. THEY TOO ARE TOTALLY INADEQUATE. I CANNOT BELIEVE THAT THEY ARE ABLE TO PASS A DOT TEST. IF THEY ARE ABLE TO PASS A DOT TEST THEN I WOULD SAY YOUR TEST IS NOT STRINGENT ENOUGH. THANK YOU FOR LOOKING INTO THIS TO SEE IF IT IS A SEVERE ENOUGH SAFETY ISSUE TO REQUIRE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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