Forest River Surveyor Complaints (2020)

4 consumer complaints on file.

• #11354436September 11, 2020
  STRUCTURE:BODY, SUSPENSION

  TL* THE CONTACT OWNS A 2020 FOREST RIVER SURVEYOR TOWED BY A 2019 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED AND GOING OVER A BUMP IN THE ROADWAY, THE TIRES RUBBED UNDERNEATH THE TRAILER. THE CONTACT INSPECTED THE RV AND DETERMINED THAT THE UNDER BODY OF THE RV WAS LOW. THE CONTACT REACHED OUT TO JOHNS RV SALES AND SERVICE / AIRSTREAM SOUTH CAROLINA ( 165 BUSINESS PARK RD, LEXINGTON, SC 29072, 800-779-2957) AND IT WAS CONFIRMED THAT THE RV SAT LOW. THE CONTACT WAS INFORMED THAT THE SPRINGS AND U-BOLTS NEEDED TO BE REPLACED. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MILEAGE ON THE VEHICLE WAS 5,000. THE TRAILER FAILURE MILEAGE WAS 499.*DT *AS*DT THE CONSUMER STATED THAT THE VEHICLE HAD THE SPRINGS AND BOLTS CHANGED, BUT THERE WAS NO SIGNIFICANT CHANGE.*AS*DT *TR*DT*TR*DT*TR*DT THE CONSUMER STATED THE DEALER HAS REPLACED ORIGINAL SPRINGS AND AXLES WITH A HIGHER 4400LB UNITS. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11348403August 10, 2020
  UNKNOWN OR OTHER

  WE HAD A ROCK OR SOME SOLID OBJECT (WE DIDN'T SEE IT HAPPEN) HIT THE FRONT WINDOW OF OUR TRAILER, WHILE DRIVING. THE GLASS COMPLETELY SHATTERED (NOT LIKE SAFETY GLASS) AND RESULTED IN SMALL PIECES AND SHARDS OF GLASS ALL OVER OUR MURPHY BED (WHICH FOLDED UP AGAINST THE WINDOW) AND ALL THROUGHOUT THE FRONT END OF TRAILER. THE SHARDS OF GLASS ARE SO SMALL THAT IT'S ALMOST IMPOSSIBLE TO CLEAN IT ALL UP SAFELY. MYSELF AND MY YOUNG CHILD HAVE STEPPED ON SHARDS AND IMPALED OUR FEET. I ALSO CUT UP MY HANDS WHILE TRYING TO CLEAN UP THE GLASS.*DT*JB

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11341729July 27, 2020
  STRUCTURE:BODY

  THIS WAS THE FIRST ROAD TRIP WITH OUR NEW 2020 FOREST RIVER LEGACY TRAILER, 19RBLE. WE WERE TRAVELING DOWN THE HIGHWAY UNDER THE SPEED LIMIT, APPROXIMATELY 68 MPH. CLEAR DAY, WITH APPROX. 35-40 MPH WINDS. NO TRAFFIC IN FRONT OF US. WHILE DRIVING, THE SLIDE PROTRUDED ABOUT A FOOT FROM THE TRAILER WHILE AT HIGHWAY SPEED. THE FRONT WINDOW OF THE TRAILER HAD BLOWN OUT AND THE PRESSURE FROM THE WIND INTO THE TRAILER FORCED THE SLIDE TO PUSH OUT, MAKING FOR A VERY DANGEROUS SITUATION WHILE DRIVING. THERE WAS NO ROAD DEBRIS OR FOREIGN OBJECTS THAT COULD HAVE CAUSED THE WINDOW TO SHATTER. WE DID NOT IMMEDIATELY REALIZE WHY THE SLIDE HAD PUSHED OUT WHILE DRIVING. WE FORCED THE SLIDE BACK IN, AND ATTEMPTED TO GO DOWN THE ROAD AGAIN. SLIDE PUSHED OUT AGAIN. WE REALIZED THE PRESSURE OF THE WIND FROM THE BROKEN WINDOW WAS FORCING THE SLIDE TO PUSH OUT. WE STOPPED, OPENED THE WINDOWS IN THE TRAILER TO ALLOW THE AIR TO FLOW THROUGH THE TRAILER WHICH THEN PREVENTED THE SLIDE FROM PUSHING OUT UNTIL WE COULD STOP SOMEWHERE SAFELY AND SECURE A COVER FOR THE FRONT WINDOW. THE 2020 TRAILER IS THE FIRST YEAR TO HAVE THE FRONT WINDOW. THE WINDOW SHOULD NOT HAVE SHATTERED. IN ADDITION, THE SLIDE CERTAINLY SHOULD NOT HAVE BEEN ABLE TO PUSH OUT FROM THE FORCE OF THE WIND. WE WERE VERY FORTUNATE NO ONE WAS HURT. THE SLIDE IS COMPLETELY DAMAGED. THIS HAS BEEN REPORTED TO FOREST RIVER, BUT THEY HAVE NOT GIVEN US AN EXPLANATION OR AGREED TO REPAIR ALL THE DAMAGE TO THE TRAILER. THIS IS A DESIGN OR INSTALLATION DEFECT BY THE MANUFACTURER BOTH FOR THE WINDOW AND THE SLIDE. THE WINDOW SHOULD NOT SHATTER LIKE IT DID AND THERE SHOULD BE SAFEGUARDS TO ENSURE THAT UNDER NO CIRCUMSTANCES THE SLIDE SHOULD EXTEND WHILE DRIVING! FRONT WINDOWS IN TRAILERS SHOULD BE EQUIPPED WITH SOME SORT OF ATTACHABLE COVER TO PREVENT THIS FROM HAPPENING.*DT*JB*DT*JB

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11325293May 20, 2020
  UNKNOWN OR OTHER

  FRESH WATER TANK FELL OUT FROM BOTTOM OF THE TRAILER. SUPPORT FOR TANK GAVE OUT WHILE TOWING TRAILER, NEARLY TOOK OUT A MOTORCYCLIST. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0