Ford Fiesta Complaints (2014)

504 consumer complaints on file.

#11554975November 13, 2023
POWER TRAIN, POWER TRAIN:MANUAL TRANSMISSION
This car has a standard transmission and a hydraulic clutch. The synchronizer for low gear lets it pop back out of gear. This is extremely dangerous if you are pulling out into a busy lane of traffic. It throws the shift lever back out of gear with a lot of force. I have had the hydraulics bled but plan to take it to a dealer soon. There are others listed on YouTube as having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554067November 7, 2023
ENGINE
The contact owns a 2014 Ford Fiesta. The contact stated while driving 20 MPH, the vehicle failed to properly accelerate. The contact stated that the vehicle was shaking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was due to a faulty clutch plate. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure and informed the contact that the vehicle was not under warranty. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553191November 2, 2023
POWER TRAIN
The contact owns a 2014 Ford Fiesta. The contact stated while driving 30 MPH, the vehicle started to jerk and made an abnormally loud sound while shifting gear. Upon arriving to her destination and attempting to reverse into a parking space, the vehicle failed to shift into reverse. The vehicle was taken to the dealer, who diagnosed a failure with the clutch and transmission. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552582October 30, 2023
ENGINE
Need a new block head
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551653October 24, 2023
POWER TRAIN
The contact owns a 2014 Ford Fiesta. The contact stated while driving at an undisclosed speed, the vehicle stalled. Several unknown warning lights illuminated. The contact stated that he waited for several minutes to restart the vehicle after which the warning lights turned off; however, the check engine warning light remained illuminated. The vehicle was taken to a transmission specialist where the contact was informed that the vehicle was included in Customer Satisfaction Program: 14M01 and 14M02 and advised to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer where it was diagnosed that the transmission failed, and that the transmission and the transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was included in the Customer Satisfaction Program: 14M02 but not included in Customer Satisfaction Program: 14M01. The contact was then provided a case number and referred to the NHTSA Hotline. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548369October 5, 2023
POWER TRAIN
I was driving on the highway on October 3 and suddenly my vehicle stalled on me. When I pressed the gas pedal, the vehicle no longer moved. I had the vehicle towed to my house and had a mechanic do a diagnostics. The mechanics thinks the issue could be the computer or the transmission not communicating with the computer. The vehicle can no longer shift gear and it can not crank as well. It is very dangerous for a vehicle to stall in the middle of highway like this. The 18 wheeler behind me barely missed me and it could have been a fatality if I was hit in the rear. Thanks god I managed to pull to the center median and had a friend come help towe the vehicle to my house.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544370September 13, 2023
POWER TRAIN
The contact owns a 2014 Ford Fiesta. The contact received notification of Customer Satisfaction Programs: 14M02 (Transmission Control Module Extended Warranty Coverage) and 19N08 (Transmission Clutch Shudder - Transmission Clutch Warranty Extension). The contact stated while driving approximately 50 MPH, the vehicle lost motive power. The contact pulled over to the side of the roadway and parked the vehicle. The failure nearly caused a crash. The vehicle was taken to the dealer, where it was diagnosed that the TCM and clutch needed to be replaced; however, the contact was informed that only Customer Satisfaction Program: 14M02 (Transmission Control Module Extended Warranty Coverage) was covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that Customer Satisfaction Program: 19N08 (Transmission Clutch Shudder - Transmission Clutch Warranty Extension) had expired. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537121August 8, 2023
UNKNOWN OR OTHER
I am remembering one incident I had years ago. It was my first year since I got my first driver license. I parked my car. While I was getting off with half of my body already outside the car, my car started moving forward. I jumped back in a car in a shock and tried to stop the car. I realized that I had not removed my car key. I also realized that a stick shift was in neutral position. I told myself that it was my wrong-doing, but after reading numerous complaints and lawsuits against Ford Fiesta over the last years, I am not so sure if it was my fault or the car's defect. It happened only once and can not reproduce this. Around the same time, I have also experienced car not starting several times but again I told myself I am just an idiot for not knowing how to start a car. I did Pre-Purchase Car Inspection in October 2016. The inspection report noted that my car had Engine Lights on with code U0131 and codeC0051. I received a CSP14M02 letter last Sunday and went to the dealership on Monday for TCM repair or replacement, but I was turned away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535495July 31, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2014 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, prompting him to pull over to the shoulder over the roadway. The engine overheating warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact linked the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 116,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528039June 21, 2023
STRUCTURE:BODY
back ride side door will not latch and stay closed,if aperson was in back seat with door that won't latch that person is in a dangerious position.backing out of drive way door opened and wouldnot latch shut.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527584June 18, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My car just died on me. No warning or anything. Took the dealership 2 and half weeks to fix my car. They came to the conclusion that it was my Trans harness cable. Cost $820.00 to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521434May 10, 2023
POWER TRAIN:CLUTCH ASSEMBLY, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2014 Ford Fiesta. The contact stated while driving 30-35 MPH, the vehicle decelerated, then accelerated unintendedly. The contact released the accelerator pedal and continued driving. The contact also stated that the vehicle jerked and was not operating as needed. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission element A was stuck. The vehicle was repaired; however, the failure reoccurred while driving. The vehicle was taken to the dealer, where it was diagnosed that the TCM had failed and needed to be replaced. The dealer then diagnosed that the transmission clutch assembly, the transmission lever, and bearings needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact stated that she had previously filed a complaint regarding a similar failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515080April 3, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
My vehicle was serviced by elk grove ford service dept. only 250 miles ago and the vehicle is back in for more service. time before did the same thing said the problem was this and when they repaired they called and said this is now wrong, I keep asking why no answer. Now the vehicle had to be taken in and I believe because I have put in complaints before that they are f with me and messing with me I told them elk grove ford [XXX] that the engine light came on and the wrench light on the engine came on, they called me and told me around march 30th that it needed this and that, they came back now and said the power train control module is needed and they cant find any part for it I found a part the advisor said the parts person looked half a day I don't believe them as see that the pcm can maybe reset they have not said to me if they tried resetting the pcm and I would like the part number. I feel I am being set up for more charges as if they would have check the wrench lamp I would not have two charges, they keep repairing items that I believe did not need to be replacement as the plugs were working find. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507363February 15, 2023
ELECTRICAL SYSTEM, POWER TRAIN
My 2014 Ford Fiesta started to "Smoke". There was a smoldering Electrical short emitting smoke from fusebox. The car would not Start after this incident. I have a letter from Ford indicating the Fusebox had a recall on this Issue due to a corrosion defect. I took it to local Ford dealer who Confirmed recall/defect
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11507217February 14, 2023
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact's son owns a 2014 Ford Fiesta. The contact stated that the vehicle had experienced an engine cooling system failure and was repaired. The contact later became aware that the VIN was included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) that he related to the failure. The contact stated while his son was was at a complete stop at the traffic light, the vehicle stalled. The vehicle was able to restart with a 15 seconds delay. Upon making a right turn, the failure reoccurred. The contact's son was able to restart the vehicle; however, the failure persisted upon making a left turn. The vehicle restarted with a 30 seconds delay. The contact's son was able to continue driving. However, the failure reoccurred the next day while coming to a complete stop. The check engine warning light illuminated. The vehicle failed to restart after several attempts. The vehicle was towed to an independent mechanic, where it was diagnosed that fuel rail and fuel pump needed to be replaced. The vehicle was not repaired. The vehicle was able to restart and was towed to the contact's residence. The contact related the failure to NHTSA Campaign Number: 15V005000 (Fuel System, Gasoline) and NHTSA Campaign Number: 14V402000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 36,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505968February 7, 2023
POWER TRAIN
MY 2014 FORD FIESTA HAS A MANUEL CLUTCH THAT HAS MALFUNCTIONED SINCE I PURCHASED THE CAR NEW IN SEPTEMBER, 2013. THE PROBLEM BEGAN WHEN THERE WAS APPROXIMATELY 20,000 MILES ON THE VEHICLE. THE CAR WOULD SOMETIMES STALL OUT AND OTHER TIMES IT WOULD NOT PROPERLY GO INTO GEAR. I WOULD HAVE TO SHUT DOWN THE ENGINE TO GET IT INTO GEAR. I CALLED THE FORD DEALERSHIP AND THEY INFORMED ME TO BRING THE VEHICLE INTO THE DEALERSHIP. THEY SAID THEY FOUND NOTHING WRONG. THE CLUTCH HAS CONTINUED TO MALFUNCTION OCCASIONALLY UP UNTIL THE LAST 6 MONTHS. NOW IT HAS BECOME DANGEROUS. THE CAR WILL NOT GO INTO GEAR PROPERLY MOST OF THE TIME. WHILE RUNNING, THE CLUTCH WILL KEEP PULLING EVEN THOUGH IT IS PUSHED ALL THE WAY DOWN TO THE FLOOR OF THE CAR. I WAS IN A LINE OF TRAFFIC AND ALMOST HIT THE VEHICLE IN FRONT OF ME BECAUSE IT KEPT PULLING. I HAD TO SHUT THE CAR OFF AND RESTART IT TO STOP THE PULLING. THERE ARE NO WARNINGS OF ANY KIND PRIOR TO THE FAILURE OR DURING THE FAILURE. THIS IS PUTTING MY LIFE AND OTHERS AT RISK. I ONLY HAVE 94,000 MILES ON IT AND IT IS TOO DANGEROUS TO CONTINUE TO DRIVE. THERE SHOULD HAVE BEEN A RECALL ON THIS PROBLEM BY FORD. IT IS AVAILABLE FOR INSPECTION. I HAVE NOT HAD IT REPAIRED AS OF NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503628January 25, 2023
VEHICLE SPEED CONTROL
I am writing to request Autofair Ford of Haverhill immediately repurchase the 2014 Ford Fiesta Titanium I purchased from them in 2019. I am requesting to be refunded the full purchase price plus all additional costs for registration, warranties and expenses associated with the 2014 Ford Fiesta Titanium that was sold to me. This vehicle, has since August 2022, been at Jannell Ford in Hanover Massachusetts, with a transmission defect that is unable to be repaired. As you will see from the enclosed documentation Ford apparently knew the transmission was defective and prone to serious safety concerns when they sold the cars originally and resold them through their dealerships. Additionally, Ford has allegedly (per news articles in the Detroit Free Press) instructed its dealerships to stall and delay resolving issues with the customers who purchased Fiestas and Focuses. My experience with Jannell Ford of Hanover and Autofair Ford of Haverhill can only be categorized as a concerted effort to delay and stall, by the dealerships not returning phone calls, not doing what they said they would, not providing information when asked repeatedly and most especially by not informing me that no repair would fix a known and documented defective transmission that came with the car. Since my Fiesta is a resale in 2019 and there have been tens of thousands of complaints made to the Ford Corporation regarding the unsafe and mal-functioning transmissions, Autofair Ford of Haverhill, I believe, had an obligation not to have sold me a car that has been so thoroughly documented to be defective and a safety hazard to car occupants and other drivers on the road. I originally bought the car from Autofair Ford of Haverhill because of the reviews from customers. I am requesting your assistance in resolving this matter as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500502January 6, 2023
POWER TRAIN
The contact owns a 2014 Ford Fiesta. The contact stated while driving approximately 35 MPH, she started to hear an abnormal sound coming from the vehicle. The contact stated no warning light was illuminated. The contact was able to continue driving to her residence. The contact took the vehicle to an independent mechanic and was informed that the transmission and a clutch needed to be replaced. The vehicle was not repaired. The contact called a local dealer and made them aware of the failure. The contact stated that the clutch was replaced three years prior by the local dealer. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499875January 3, 2023
ENGINE
2014 Ford Fiesta ST engine failure due to known issue with engine block design. I had an extended warranty on the vehicle that was purchased with the vehicle from Key Chevrolet in Middletown. After experiencing a piston flutter, I took the vehicle to them under the warranty for repair, however, they could not locate the problem and recommended that I visit a Ford dealer. (9/2/22) Prior to the failure I attempted to have a recall repair performed with multiple ford dealerships throughout the state (Tasca, Monaco, Gengras, Dowling) and was told that they cannot currently get the parts to perform the repair. (Sep 2022) I contacted a recall rep after the failure and I was told it would be 4-6 weeks before a dealer could even look at it and that I could have a private mechanic (I chose to take it to Firestone in Middletown) repair and apply for reimbursement through the recall. I chose that route, however, after $1500 in work, Firestone said that the head was warped too badly & the piston walls were pitted and the engine couldn't be repaired, it needed to be replaced. After contacting both a rep at the Ford Recall center & the service department at Monaco Ford - I was told that towing the vehicle in a mid-repair state to the dealership was acceptable. Firestone did ask if they needed to put the engine back together, and I specifically called and asked, now this is the reason they are denying the claim. Ford has issued recalls for this issue, but refuses to correct the issue with my vehicle because it arrived in a mid-repair state - please see attached emails with executive customer service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488544October 9, 2022
STRUCTURE:BODY
I opened the back passenger door and now it wont shut.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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