Ford Fiesta Complaints (2012)

617 consumer complaints on file.

#10639422September 26, 2014
STRUCTURE:BODY
DOOR LATCH PROBLEM WITH MY 4-DOOR 2012 FORD FIESTA (HATCHBACK). TWO SEPARATE INCIDENTS WITHIN A MONTH-AND-A-HALF TIME-SPAN. THE FIRST TIME, THE TWO BACK DOORS WOULD NOT CLOSE/LATCH. HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP AND IT TOOK TWO WEEKS FOR THE REPLACEMENTS DOOR LATCHES TO COME IN. THE SECOND TIME, THE FRONT RIGHT PASSENGER DOOR WOULD NOT CLOSE/LATCH. HAD TO TIE THE DOOR SHUT AND DRIVE IT VERY SLOWLY TO THE DEALERSHIP (AGAIN), AS ANY LEFT TURNS CAUSED THE DOOR TO SWING WIDE OPEN IN TRAFFIC -- MORE SO WHEN GOING FASTER (ON THE HIGHWAY, ETC.). WE WAITED SEVERAL WEEKS TO HAVE THE PART REPLACED (AGAIN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639039September 25, 2014
ELECTRICAL SYSTEM
HAVE HAD CAR TOWED TO DEALER ONCE AND JUMPED TWICE SINCE SPRING OF THIS YEAR. I WAS TOLD I DON'T USE IT ENOUGH! I GO OUT ABOUT EVERY OTHER DAY. WHAT IF I WENT ON VACATION FOR A MONTH? WOULD I NOT BE ABLE TO DEPEND ON MY CAR WHEN I RETURNED? TODAY, THE LIGHT IS ON AGAIN! I WAS DRIVING IT ON SUNDAY, TODAY IS THURSDAY! ONCE IT WOULDN'T START AFTER I STOPPED AT A STOP SIGN. LUCKILY I WAS IN A MALL PARKING LOT ON THE WAY TO A VERY BUSY HIGHWAY. HAVE HAD FORDS ALL MY LIFE..WOULD HATE TO STOP NOW!! PLEASE LOOK INTO THIS.I DIDN'T WRITE DOWN THE DATES. THE DEALER WOULD HAVE THEM ALONG WITH THE COMPANY THAT DOES THE FREE TOWING FOR 3 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639063September 25, 2014
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
JUNE 22ND 2014 , MY SON'S FRIEND WAS GETTING OUT OF THE CAR AND CLOSED THE REAR PASSENGER'S DOOR AND IT WOULD NO LONGER LATCH. I HAD TO RATCHET THE 2 REAR DOORS TOGETHER TO HOLD IT SHUT. REPAIR COST WAS $300.00. SECOND INCIDENT WAS SEPTEMBER 20TH 2014, MY SON AND I WAS AT A FAMILY REUNION 300 MILES AWAY FROM HOME, AS WE WERE LEAVING,HE SHUT HIS FRONT PASSENGER DOOR AND IT DID NOT CLOSE, THE DOOR WOULD NOT LATCH. I STILL HAD THE RATCHET IN THE CAR FROM THE FIRST FAILED DOOR LATCH, SO HE RODE IN THE BACK WHILE I HELD THE DOOR SHUT RATCHETED TOGETHER TO THE FRONT DRIVER DOOR. I HAVE TO GET TOGETHER THE $300.00 TO REPLACE THIS FAILED LATCH. MY QUESTION IS THAT IF THE ORIGINAL PARTS FOR THE DOORS FAILED, WILL THE REPLACEMENTS DO THE SAME THING? I AM THANKFUL THAT MY SON AND HIS FRIEND WAS NOT INJURED, BUT MAYBE THAT IS WHAT THEY ARE WAITING ON BEFORE THEY FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639137September 25, 2014
POWER TRAIN, POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH ATTEMPTING TO ACCELERATE, THE VEHICLE STARTED SHAKING VIOLENTLY. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 19,121.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639151September 25, 2014
STRUCTURE:BODY
DOOR WON'T CLOSE, ONE DAY JUST DIDN'T CLOSE, TRY TO SHUT IT AND BOUNCED BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638741September 24, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR FAILED TO LATCH PROPERLY. A PASSENGER HAD TO HOLD THE DOOR CLOSED WHILE THE VEHICLE WAS IN OPERATION. THE DEALER STATED THAT THE REAR PASSENGER SIDE DOOR LATCH FRACTURED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 53,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638737September 24, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR FAILED TO LATCH PROPERLY. A PASSENGER HAD TO HOLD THE DOOR CLOSED WHILE THE VEHICLE WAS IN MOTION. THE DEALER STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638784September 24, 2014
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
REAR PASSENGER DOOR OF MY 2012 FORD FIESTA WILL NO LONGER CLOSE. THE LATCH APPEARS TO BE BROKEN, AS I CAN MANUALLY MANIPULATE THE LATCH BUT IT DOES NOT LATCH WHEN THE DOOR IS CLOSED. LUCKILY THE LATCH BROKE AFTER I HAD PARKED THE VEHICLE, SINCE CHILDREN WERE RIDING IN THE BACK SEAT DIRECTLY BEFORE THE LATCH BROKE. I NOW HAVE TO KEEP THE DOOR CLOSED VIA BUNGEE CORD. THE DOOR SIMPLY SWINGS OPEN WHILE DRIVING IF THE DOOR IS NOT HELD CLOSED BY THE BUNGEE CORD. I NO LONGER FEEL SAFE ALLOWING ANYONE, ESPECIALLY CHILDREN, TO RIDE IN THE BACK SEAT OF THE VEHICLE SINCE THE DOOR IS NOT AT ALL STABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638230September 22, 2014
UNKNOWN OR OTHER
I WAS LOADING UP TO RETURN HOME AND WENT TO CLOSE THE RIGHT REAR DOOR AND IT WOULD NOT LATCH CLOSED. I ULTIMATELY HAD TO TIE IT CLOSED. DEFINITELY NOT A SAFE CONDITION ESPECIALLY IF I WAS GOING DOWN THE ROAD AND THE DOOR OPENED BY ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637882September 21, 2014
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
I WAS DRIVING MY VEHICLE AT APPX. 15 MPH WHEN THE FRONT PASSENGER DOOR OPENED ON ITS OWN. I PULLED OVER AND TRIED TO CLOSE THE DOOR; THE DOOR FAILED TO LATCH OR CLOSE AGAIN. I HAD TO KEEP IT CLOSED WITH A BUNGEE CORD AND DRIVE TO THE DEALERSHIP. I PAID $450 FOR THE REPAIR. I AM POSTING THIS NOW, AFTER DOING SOME RESEARCH; BECAUSE THE SAME THING THE HAPPENED THE MY REAR PASSENGER DOOR. NOW I WILL HAVE TO BUNGEE THAT CLOSED AND DRIVE, ONCE AGAIN, TO THE DEALERSHIP TO PAY ANOTHER $450 FOR SOMETHING THAT SHOULD BE RECALLED. PLEASE RECALL ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637604September 19, 2014
STRUCTURE:BODY
WHILE DRIVING IN A PARKING LOT, PASSENGER SIDE DOOR CAME OPEN. STOPPED CAR AND DOOR WOULD NO LONGER LATCH AT ALL. TOOK TO DEALERSHIP SERVICE CENTER; REPLACEMENT PART ON BACKORDER; TECHNICIAN MENTIONED THAT BEING HUGE PROBLEM WITH THE FIESTAS AND FOCUSES FROM THAT MODEL YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637647September 19, 2014
STRUCTURE:BODY
I WAS DRIVING THE CAR DOWN A 4 LANE ROAD, GOING APPROXIMATELY 50 MPH WHEN THE DOME LIGHTS TURNED ON, AND A MESSAGE READ "REAR PASSENGER DOOR OPEN". HEARING WIND, I LOOK BACK, AND SURE ENOUGH THE BACK PASSENGER DOOR WAS COMPLETELY WIDE OPEN, BOUNCING BACK AND FORTH OFF OF THE CAR. I PULLED OVER AS SOON AS I COULD, GOT O *TRUT, TRIED TO CLOSE THE DOOR, BUT IT WOULD JUST BOUNCE BACK OPEN. I HAD TO USE A POWER CORD FOR MY IPHONE CHARGER TO TRY AND 'RIG' THE DOOR TO STAY CLOSED. IT HELPED, BUT THE DOOR WOULD STILL MANAGE TO SWING OPEN AS I DROVE IT BACK HOME. I TOOK IT TO THE DEALERSHIP THE NEXT DAY. AT THE DEALERSHIP 'CAPITAL FORD OF WILMINGTON', WHERE I BOUGHT THE CAR, THEY ASKED IF I COULD JUST DROP IT OFF AND HAVE SOMEONE PICK ME UP; SAYING THAT I NEEDED TO PAY FOR THE RENTAL FOR THEM TO FIX IT. I SAID I CAN'T AFFORD TO DO THAT, SO THEY SAID THEY WOULD "TRY TO RIG IT SO IT WILL STAY SHUT UNTIL I CAN DROP IT OFF AND AFFORD THE RENTAL CAR". I WAITED AN HOUR, THEY FINALLY SAID THEY COULDN'T RIG IT TO STAY CLOSED, SO THEY SAID THEY WOULD FIX IT. NEXT THE MAN SAID THIS TO ME, "I DON'T WANT YOU TO THINK I CAN DO THIS ALL THE TIME, SO DON'T GET USED TO IT, BUT I'M GOING TO GIVE YOU THE RENTAL FREE OF CHARGE, JUST PAY FOR THE GAS YOU USE." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636960September 17, 2014
STRUCTURE:BODY:DOOR, POWER TRAIN
SIX MONTHS AGO I HAD BEEN TO THE DEALERS FOR A FAILED DOOR LATCH ON MY REAR PASSENGER DOOR AND LIGHTNING STRUCK AGAIN. I WAS BEGINNING TO FEEL LIKE A PRO. WENT TO THE STORE AND LOADED THE FRONT SEAT THIS TIME WITH GROCERIES AND WENT TO CLOSE IT AND IT JUST BOUNCED BACK. IN A WAY I WAS GRATEFUL BECAUSE I KNEW WHAT WAS WRONG BUT AT THE SAME TIME I WAS LIKE ARE YOU KIDDING? I WAS IN A LOCATION WHERE I COULD RETRIEVE A BUNGEE CORD FROM MY PLACE OF BUSINESS AND LUCKILY IT WAS A SATURDAY AND FORD WAS STILL OPEN SO I TOOK IT IN AND THEY COULD LOCK IT UP UNTIL MONDAY. THEY OVERNIGHTED A PART FROM ANOTHER DEALER AND WERE ABLE TO INSTALL IT LATE TUESDAY NIGHT BUT AS IT SO HAPPENED PUTTING THE LATCH AND DOOR BACK TOGETHER, THE RIGHT SIDE WINDOW HANDLE REGULATOR BROKE AND THEY HAND TO REPLACE IT. I ENDED UP GETTING MY CAR BACK ON THURSDAY. SO IN A MATTER OF SIX MONTHS I HAD TWO BROKEN DOOR LATCHES ON TWO DIFFERENT DOORS. I WAS GRATEFUL TO BE CLOSE TO A FORD DEALER BUT IT CONCERNS ME FOR THOSE WHO ARE NOT AND THOSE WHO MIGHT BE TRAVELING FAR DISTANCES AND THIS HAPPENS. IT CONCERNED ME THAT IT ALL THE WARRANTIES THAT MY NEW CAR HAS AND STILL HAS THAT THIS INCIDENT WAS NOT CONSIDERED A SAFETY CONCERN THAT THEY WOULD HAVE PAID FOR A RENTAL CAR. ONLY REASON THEY PAID FOR IT WAS BECAUSE I CALLED AND RAISED A KERFUFFLE AND POINTED OUT THE SECURITY AND SAFETY CONCERNS AND IT ACTUALLY HAD TO BE ASSIGNED A WHOLE CASE NUMBER. EVEN AFTER ALL OF THIS I RECEIVE A NOTICE IN THE MAIL ABOUT A WARRANTY EXTENSION ON MYPOWER SHIFT 6SPEED AUTOMATIC TRANSMISSION FOR EXCESSIVE TRANSMISSION CLUTCH SHUDDER CAUSED BY FLUID CONTAMINATION OF THE CLUTCH DUE TO LEAKING TRANSMISSION SEALS. AFTER ALL OF THIS I WILL NEVER BUY A FORD AGAIN!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636953September 17, 2014
STRUCTURE:BODY:DOOR
TRYING TO CLOSE MY PASSENGER REAR DOOR, THE DOOR WOULD NOT CLOSE. THINKING THERE WAS SOMETHING AJAR TRIED TO MANEUVER ITEMS IN THE BACKSEAT BUT INVESTIGATING CLOSELY THE DOOR LATCH, IT WAS JUST IN A STATIONARY POSITION. I HAD A LANYARD FROM WORK THAT I CUT TO MAKE A LONG STRING TO USE AS A ROPE TO GET ME TO MY HOUSE AND BORROWED A BUNGEE CORD FROM MY APARTMENT COMPLEX TO DRIVE THE FEW MILES TO THE FORD DEALERSHIP. THIS WAS A FRIDAY AND WHEN I CALLED THEY ALMOST TRIED TELLING ME THERE WASN'T MUCH THEY COULD SEEING IT WAS A FRIDAY AFTERNOON. I LET THEM HAVE AN EARFUL TELLING THEM THIS WAS A SECURITY AND SAFETY ISSUE AND I HAVE NO WAY OF LOCKING MY CAR OR SECURING MY CAR BC OF A FAULTY DOOR. IT WOULD BE JUST SITTING OUTSIDE BC I HAVE NO GARAGE OR A WAY TO EVEN CLOSE THE DOOR. AND EVEN AFTER THAT THEY WERE EXPECTING ME TO PAY FOR A RENTAL! WELL BOTTOM LINE IS I DIDN'T HAVE TO PAY FOR A RENTAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637068September 17, 2014
STRUCTURE:BODY
ON 8/27/14 I WAS LEAVING WORK WITH MY RIDING PARTNER. WE PLACED SOME WORK ITEMS IN THE BACK SEAT AND STARTED DOWN THE ROAD. AFTER WE WENT ABOUT A MILE THE CAR MADE A DING SOUND AND SCREEN SHOWED THE REAR PASSENGER DOOR WAS OPEN. I PULLED OFF THE ROAD AND TRIED TO CLOSE THE DOOR BUT IT WOULD NOT LATCH. IT'S 74 MILES FROM WORK TO MY HOME SO THE PASSENGER HAD TO RIDE IN THE BACK SEAT AND HOLD THE DOOR CLOSE BY HAND FOR 73 MILES ON THE HIGHWAY. WHEN I GOT HOME I HAD TO PUT A RATCHET STRAP BETWEEN THE TWO REAR DOORS TO KEEP THE DOOR CLOSED WHILE DRIVING. MY CHILD WAS NOT IN THE CAR AT THE TIME BUT WHAT IF HE HAD BEEN? *TR ON 8/30/14 I WENT TO THE LOCAL FORD DEALER AND PAID $215.55 FOR THEM TO ORDER A NEW DOOR LATCH. IT'S NOW 9/17/14 AND I STILL DO NOT HAVE MY DOOR FIXED. THE LOCAL DEALER TOLD ME I WAS ON NATIONAL BACK ORDER FOR THAT PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637120September 17, 2014
STRUCTURE:BODY:DOOR
WHEN DRIVING AFTER MAKING A TURN REAR DRIVER SIDE DOOR OPENED UP. HAD TO PULL OVER TO CHECK THE DOOR, WHEN TRYING TO CLOSE THE DOOR WOULD BOUNCE BACK AND WOULD NOT LOCK. THIS HAPPENED AFTER I HAD JUST DROPPED OFF MY NIECE AT DAYCARE. SO GLAD IT DID NOT HAPPEN WHILE SHE WAS IN THE CAR SINCE SHE WAS IN HER CAR SEAT ON THAT SIDE. I HAVE TO HAVE THE DOOR TIED WITH A ROPE. TOOK THE CAR TO DEALERSHIP AND THE ONE OF THE SERVICE ADVISORS SAID THAT SINCE THE CAR WAS NOT UNDER WARRANTY ANYMORE I WOULD HAVE TO PAY $400 IN ORDER FOR THE PART TO BE ORDERED PLUS LABOR (MY CAR WAS NOT EVEN TAKEN TO MECHANICS TO BE CHECKED). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633489September 16, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FIESTA. WHILE DRIVING 40 MPH, THE FRONT PASSENGER DOOR AUTOMATICALLY OPENED AND FORCED THE PASSENGER TO HOLD THE DOOR CLOSED. AN UNKNOWN WARNING INDICATOR ILLUMINATED DURING THE FAILURE. THE DEALER STATED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633376September 15, 2014
UNKNOWN OR OTHER
PARKED THE CAR AT NIGHT WITH ALL DOORS CLOSED AND LOCKED. WENT OUT TO THE CAR THE NEXT MORNING AND THE FRONT PASSENGER DOOR LOOKED AJAR BUT WAS ACTUALLY UNLOCKED AND THE LATCH NO LONGER FUNCTIONED. I INITIALLY THOUGHT MAYBE SOMEONE HAD BROKEN IN BUT UPON FURTHER INSPECTION, THE PLASTIC DOOR LATCH WOULD NOT LOCK ANYMORE. I USED SOME ROPE TO TIE THE INTERIOR PULL HANDLE TO THE OTHER DOORS TO KEEP THEM CLOSED, DROVE TO A DEALER, AND HAD THE LATCH REPLACED UNDER WARRANTY. I HAD JUST COMPLETED A 2,000+ MILE ROADTRIP DAYS EARLIER AND AM LUCKY THIS HAPPENED IN THE PARKING LOT OF MY HOME WITH THE CAR PARKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633411September 15, 2014
STRUCTURE:BODY
CLOSED REAR PASSENGER DOOR AND THE DOOR BOUNCED BACK AND WOULD NOT LATCH. HAD TO SECURE DOOR WITH ROPE. TOOK CAR TO MECHANIC FOR REPAIR. MECHANIC ORDERED PART AND REPAIRED DOOR. ONE WEEK LATER I OPENED AND CLOSED THE FRONT PASSENGER DOOR AND IT BOUNCED BACK AND WOULD NOT LATCH. I HAD TO SECURE DOOR WITH A BUNGEE CORD. TOOK CAR TO FORD DEALERSHIP. SAID THE PART WAS ON BACK ORDER AND COULD NOT GIVE ME ANY KIND OF TIME FRAME ON WHEN THE PART WOULD ARRIVE BUT HE MADE IT SOUND LIKE IT WOULD BE A LONG TIME. SINCE THE DOOR WILL NOT LATCH THE INTERIOR LIGHT STAYS ON. MY BATTERY WENT DEAD WHILE OUT. I WAS STRANDED WITH A DOOR I COULD NOT SECURE. I WAS ABLE TO CALL AAA TO BOOST AND DRIVE HOME. NOW IT IS DEAD AGAIN. I HAVE NO CAR AND NO IDEA WHEN AND IF IT CAN BE REPAIRED. COST TO REPAIR $450 PER DOOR! I AM LUCKY IT HAPPENED WHILE PARKED. A PASSENGER OR DOG COULD VERY EASILY FALL OUT OF THE CAR IF THE DOOR FAILS WHILE DRIVING. VERY DANGEROUS SITUATION! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632530September 11, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE REAR PASSENGER SIDE DOOR SUDDENLY OPEN. THE CONTACT STOPPED THE VEHICLE TO CLOSE THE DOOR AND DISCOVERED THAT THE DOOR WOULD NOT STAY IN THE CLOSED POSITION. THE CONTACT MENTIONED THAT THE FAILURE WAS A VERY SERIOUS SAFETY ISSUE SINCE AT THE TIME OF THE FAILURE THE CONTACT'S 6 YEAR OLD GRANDSON WAS OCCUPYING THE REAR SEAT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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