Ford Fiesta Complaints (2011)

730 consumer complaints on file.

#11141670October 21, 2018
STRUCTURE:BODY, ENGINE, VEHICLE SPEED CONTROL
2/4/15, DICKINSON CO. KANSAS, COLLISION WITH FIXED OBJECT,LEFT TURN, IMPACT TO PASSENGER FRONT CORNER, RAN OFF RIGHT SIDE OF THE ROAD,STRUCK FIXE OBJECT, DAMAGE TO BOTH PASSENGER FRONT CORNER/QUARTER OF CAR. 10/11/16, JACKSON CO, MISSOURI, MOVING IN TRANSPORT COLLISION, IMPACT REAR OF CAR, TOWING INDICATOR, DRIVER FRONT AND PASSENGER AIRBAGS DEPLOYED. 2 ACCIDENTS: FORMER OWNER, NOT ME. THE CAR TRUCK IS ALWAYS LIFTED WHEN CLOSED, FRONT SIDE OF WINDSHIELD FRAME IS BUMPY, PASSENGER SIDE NEAR BACK WHEEL IS BUMPY, THE CAR ACCIDENTS SMASHED THE CAR. TRANSMISSION, JERKS BACK AND FORTH 24/7, GOING TO, FROM STREET LIGHTS, INTERSECTIONS, LIKE WANTS TO DIE ON NORMAL STRAIGHT STREET AND ON HILLS. THE CAR ROLLS BACK ON HILLS BY ITSELF. LACK OF ACCELERATION SPEED FROM BRAKES TO GAS PEDAL. THE 10/8/2018 PHONE CALL MIKE FROM FLORIDA, FORD, TRANMISSION SETTLEMENT PHONE CALL SAID "TRANSMISSION IS THE FORD FLAW". I WENT TO THE BLUE SPRINGS, MO, INDEPENDENCE, MO, DEALERSHIPS 4 TIMES FROM MARCH 13, 2017, JULY 4, 2018: BATTERY FUSE BOX RECALL. PASSENGER DOOR FLEW OPEN/DOOR LATCH RECALL, SEPT. 24, 2018, THE BLUE SPRINGS, MO, DEALERSHIP DID NOT FIX THE TRANMISSION, UNDER 100,000 MILE WARRENTY. THE AIR CONDITIONING COMPRESSOR BROKE AND IT IS NOT WORKING FROM SEPT., 24, 2018, THE COST TO FIX IS $2,172, THEY CHARGED $99.50 DIAGNOSTIC, DID NOT FIX THE AIR CONDITIONING. THE DEFROSTER IS NOT WORKING SINCE OCT. 10, 2018, IT IS CONNECTED TO THE COMPRESSOR, WHEN TURNED ON THE DEFROSTER MAKES A CRANK NOISE IN THE ENGINE. THE HEATER SYSTEM HAS A WEIRD CRANK NOISE WHEN TURNED TO LOW, HIGH, DOES NOT WORK EITHER. THE BBB AUTOLINE CLOSED MY LEMON LAW COMPLAINT CASE NUMBER FRD1825535 CASE, DID NOT HELP ME, BECAUSE THEY LIMIT CASES TO 36,000 MILES. THE VEHICLE IS A LIFE HAZARD 24/7. MY CAR IS 82,130 MILES. I CAN NOT DRIVE THIS NON-RELIABLE CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11138828October 6, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ISSUES INVOLVING CLASS ACTION LAWSUIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128581September 10, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123783August 31, 2018
STRUCTURE:BODY
WHILE DRIVING DOWN THE HIGHWAY, IN A CURVE, MY DRIVER'S FRONT DOOR SWUNG OPEN. THIS IS A WELL KNOWN AND DOCUMENTED ISSUE, AND A FEDERAL RECALL WAS ISSUED. DUE TO DEFECTIVE DOOR LATCH, DOORS FLY OPEN WHILE DRIVING. THE LATCH WAS REPLACE ONCE UNDER RECALL. THE VEHICLE, NOW, HAS THE EXACT SAME ISSUE. THIS ISSUE IS EXTREMELY DANGEROUS, AS IT HAPPENS WITHOUT WARNING, AND THE DOOR WON'T REMAIN CLOSED, ONCE THE DEFECTIVE LATCH FAILS. BOTH APPEL FORD, AND FORD MOTOR COMPANY, REFUSE TO COVER THE REPAIR, FOR THIS KNOWN RECALL ISSUE. I BELIEVE THE RECALL NUMBER IS 15S16.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123101August 28, 2018
UNKNOWN OR OTHER
2011 FORD FIESTA CONTINUES TO HAVE LATCH FAILURES AFTER LATCHES HAVE BEEN REPLACED UNDER SAFETY RECALL NOTICE 15S16/NHTSA RECALL 15V-246 FORD REFUSES TO COVER COST OF REPAIR OF LATCH SINCE THEIR RECORDS SHOW THAT IT IS REPAIRED. FIRST DOOR LATCH FAILURE IN OCT. 2015 TOOK IT IN AND THEY REPLACED ALL 4 DOOR LATCHES. NEXT DOOR LATCH FAILURE IN JUNE 2016. REPLACED UNDER RECALL. ANOTHER LATCH FAILURE IN FEBRUARY 2017. AGAIN REPLACED UNDER RECALL. WE HAVE HAD A FOURTH LATCH FAILURE AUG 2018. PASSENGER SIDE DOOR WILL NOT LATCH. FORTUNATELY NO ONE WAS INJURE AND DEFECT WAS DISCOVERED WHEN THE VEHICLE WAS NOT IN MOTION. FORD IS REFUSING TO COVER THE COST OF REPAIR. THIS IS A KNOWN SAFETY ISSUE AND THEY REFUSE TO COVER IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122255August 25, 2018
STRUCTURE:BODY, ENGINE, WHEELS
TAKATA RECALL , I HAVE A 2011 FORD FIESTA AND THE ENGINE GOT MESSED UP SO I TOOK IT TO A SHOP AND THEY FIXED IT I PAID 2,500 TO GET IT FIXED AND WHEN I'M DRIVING MY WHEELS GO ALL CRAZY AND ALL THIS SENSORS TURN ON AND MY DOOR OPEN LAST TIME WITH MY 2 YEAR OLD AND MY 6 YEAR OLD INSIDE AND NOW IT WON'T CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119601August 13, 2018
ELECTRICAL SYSTEM:WIRING, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING 60 MPH AT NIGHT, THE CONTACT WAS PULLED OVER BY A STATE TROOPER WHO ALERTED HER THAT THE VEHICLE'S HEADLIGHTS WERE NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO COURTESY AUTO & TRUCK CENTER (103 E HILL ST, THORP, WI 54771) WHERE IT WAS DIAGNOSED THAT THE BATTERY JUNCTION BOX HAD CORRODED ALL THE HEADLIGHT WIRING, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118110August 6, 2018
ENGINE
TRANSMISSION SHUDDERS WHEN ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113594July 25, 2018
STRUCTURE:BODY
REAR HATCH LOCK RECALL 2011 FORD FIESTA SES HATCHBACK REAR HATCH LOCK MALFUNCTION. REAR HATCH (DOOR) WILL NOT REMAIN CLOSED WHEN PARKED AND WILL OPEN WHILE VEHICLE IS IN MOTION OR OPEN UNEXPECTEDLY ONCE CLOSED, POTENTIALLY INJURING VEHICLE OPERATOR / OWNER. THIS VEHICLE VIN IS NOT INCLUDED IN THE CURRENT FORD RECALL FOR THIS ISSUE. VIN - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104931July 1, 2018
ELECTRICAL SYSTEM
TAILS LIGHTS , DOME LIGHTS INSIDE OF THE CAR DASH LIGHTS, RADIATOR ( THERMOSTAT) FAILURE CAUSING OVER HEATING .AND CAR SHUTTING OFF WHILE DRIVING THE FUSE BOX IS CORRODED , THE BOX WAS NOT PROPERLY MADE AS THERE IS A VENT HOLE ON IT ALLOWING SALT FROM THE WINTER STREETS DIRT WATER ETC TO ENTER THE BOX AND NOW WE HAVE TO REPLACE THE BOX, FUSES AND SEVERAL ELECTRICAL CORD ISSUES . MY PHONE IS NOT ALLOWING ME TO UP LOAD MY PHOTOS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104447June 27, 2018
STEERING
I HAD COMPLAINED OF A GRINDING OR CLUNKING SOUND WHEN TURNING THE STEERING WHEEL. SOUND AND SHUDDER TO STEERING WHEEL SEEMED LIKE IT WAS BETWEEN STEERING WHEEL AND STEERING GEAR. I LOOKED UP ONLINE ARTICLES AND IT MENTIONED STEERING BY WIRE AND OTHER MISDIRECTION. SEEMED TO ME TO BE SOMETHING LIKE A UNIVERSAL JOINT; BUT THIS IS NOT MY EDUCATED DIAGNOSIS, JUST A THOUGHT. DEALER SERVICE WRITERS CONTINUED TO SAY SOMETHING AKIN TO "YEAH, THAT'S WHAT THEY DO AND IT'S NORMAL FOR THAT VEHICLE/MODEL/ETC". ON 6/11/18, WHEN I GO TO PICK UP VEHICLE FOR ANOTHER PROBLEM, [WHICH HAD RECALLS AND CONTINUES TO CAUSE PROBLEMS THAT ARE FIXED "UNDER WARRANTEE" SEE FORD "CUSTOMER SATISFACTION PROGRAMS 14M01, 14M02" AND FORD "SOFTWARE UPDATE PROGRAM 15B22] I AM TOLD I NEED TO HAVE RECOMMENDED WORK DONE. THIS RECOMMENDED WORK READS AS FOLLOWS: ITEM 03 CONCERN: STEERING COLUMN SHAFT CLUNKING/BINDING WHEN TURING (SIDE NOTE: YES, WRITTEN AS "TURING"!) LEFT OR RIGHT. VEHICLE IS EQUIPPED WITH OLD DESIGN STEERING COLUMN SHAFT. UPDATED PARTS AVAILABLE TO CORRRECT AND PREVENT CONCERN FROM REAPPEARING. CORRECTION: CUSTOMER DOES NOT WANT WORK DONE". [END OF WORK RECOMMENDED ON FORM]. IT IS NOT THAT I DON'T WANT THE WORK COMPLETED, IT IS THAT I HAVE BEEN BRINGING UP THIS PROBLEM FOR AT LEAST 4 YEARS; IE, UNDER WARRANTEE TIME AND MILEAGE. THIS IS A SAFETY ISSUES, WHICH BROUGHT ME TO YOUR SITE. I HAVE HAD NO PROBLEM UP UNTIL NOW OTHER THAN THE SOUND AND CREAKING FEEL IN STEERING WHEEL. WHAT HAS ME UPSET FIRST IS THAT ALL THE SUDDEN THERE IS NOW!!! UPDATED PARTS AVAILABLE; PREVIOUSLY, IT WAS "NORMAL SOUND AND FEEL". FROM 6/20, UNTIL 6/27/18 DAILY, I CALLED THE FORD WEST REP FOR CALIF CENTRAL VALLEY AREA @ 866/631-3788. THE PHONE CIRCLE ENDS WITH OPTIONS "LEAVE A MESSAGE" OR "FOR OPERATOR, PUSH 0" WHICH CUTS OFF THE PHONE CONNECTION. THIS "NORMAL" STEERING CLUNK APPEARS TO HAVE NOW BECOME A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103814June 25, 2018
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING 45 MPH, THE RPMS INCREASED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KEN GRODY FORD (6211 BEACH BLVD, BUENA PARK, CA 90621) WHERE IT WAS DIAGNOSED THAT THE PCM WAS FRACTURED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER DEALER. THE FAILURE MILEAGE WAS 88,587.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101402June 12, 2018
POWER TRAIN
TL* THE CONTACT OWNED A 2011 FORD FIESTA. WHILE MAKING TURNS AT LOW SPEEDS, THE VEHICLE EXPERIENCED HESITATION AND INDEPENDENT SHIFTING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KOVATCH FORD (423 W CATAWISSA ST, NESQUEHONING, PA), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER INFORMED THE CONTACT OF A 'SILENT RECALL' FOR THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 59,582. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099882June 4, 2018
ELECTRICAL SYSTEM
I PURCHASED MY VEHICLE IN JANUARY OF 2018. 3 OR SO WEEKS AFTER PURCHASING THE VEHICLE, MY CHECK ENGINE LIGHT CAME ON. IT WAS THE CATALYTIC CONVERTER THAT NEEDED TO BE REPLACED(FORTUNATELY THIS FELL UNDER WARRANTY SO IT WAS NO COST TO ME) AT THE TIME OF PURCHASE, I DID NOT CHECK TO SEE IF THE AC WAS IN WORKING ORDER SINCE IT WAS WINTER. NOW THAT IT'S GOTTEN WARMER, I FIND THAT IT DOES NOT WORK. THE UNIT WAS CHARGED AND THE COMPRESSOR WAS NOT DEFECTIVE. AFTER 3 HOURS OF DIAGNOSTICS, I WAS INFORMED THAT THE PROBLEM WAS WATER IN THE FUSE BOX. THE ENTIRETY OF THE FUSE BOX WAS HEAVILY CORRODED. ALL OF THE FUSES HAD TO BE REPLACED, AS WELL AS FOAM SEALS PLACED, AND DIELECTRIC GREASE PLACED ON ALL THE FUSES TO PROTECT THEM FROM FUTURE DAMAGE. THIS FIXED THE PROBLEM WITH THE AC, AS WELL AS A PROBLEM I WAS HAVING WITH THE VEHICLE JERKING UPON ACCELERATION. I SUSPECT THAT THIS MAY HAVE BEEN THE REASON FOR THE CATALYTIC CONVERTER FAILURE AS WELL. THE ISSUE HAS BEEN RECOGNIZED BY FORD BUT A RECALL HAS NOT BEEN PLACED YET, SO ALL OF THESE ISSUES ARE EXPECTED TO BE PAID FOR BY ME. IF THE REPAIR HAD BEEN DELAYED ANY LONGER, I BELIEVE THAT MORE ELECTRICAL/FUSE ISSUES WOULD HAVE SURFACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098342May 28, 2018
UNKNOWN OR OTHER
FOR NO APPARENT REASON, THE CAR WILL RANDOMLY CUT OFF, USUALLY WHEN IDLING. THE CHECK ENGINE LIGHT NEVER COMES ON. MULTIPLE MECHANICS SAY THERE ARE NO DIAGNOSTICS SINCE THE SERVICE LIGHT DOES NOT COME ON. WE'VE BEEN TOLD IT'S A KNOWN PROBLEM, BUT NO RECALL AND FORD DOESN'T KNOW WHAT THE CAUSE IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091058April 30, 2018
SERVICE BRAKES, POWER TRAIN
MY HUSBAND AND I BOUGHT A CAR FROM THEM. IT IS IN MY HUSBANDS NAME. MY HUSBAND IS NOT FROM THIS COUNTRY AND DOESN'T KNOW WHAT THINGS MEAN IN THEIR CONTEXT. THIS CAR WAS SOLD TO US AS IS WITH A BRANDED TITLE. WE ACCEPTED THAT. HOWEVER, THE CAR WAS SOLD TO US WITH BROKEN PARTS AND THE REPAIRS THAT WERE DONE TO IT WERE NOT DONE TO STANDARD OEM SPECIFICATIONS. THE CAR WAS SOLD TO US WITH A BROKEN FRONT AXEL. THIS IS A MAJOR SAFETY ISSUE BECAUSE HAD THIS COMPLETELY BROKEN GOING DOWN THE ROAD AND WE WERE IN A WRECK THAT WOULD HAVE BEEN BAD. THE CAR IS NOT FIXED AT THIS TIME AND THEY REFUSE TO FIX IT DUE TO THE PAPERS THAT WERE SIGNED BY MY HUSBAND THAT OF WHICH I AM SURE HE DIDN'T KNOW WHAT HE WAS SIGNING BEING SOMEONE WHO HAS NEVER BOUGHT A CAR BEFORE. I DO T FEEL THAT THIS CAR LOT SHOULD BE ALLOWED TO SELL THE CAR IN THIS CONDITION EVEN AS IS. PLEASE LET ME KNOW IF WE HAVE ANY RIGHTS HERE. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090183April 25, 2018
UNKNOWN OR OTHER
"ENGINE MALFUNCTION" DISPLAYED ON SCREEN ONCE THE CAR IS SHUT OFF AND RESTARTED THIS NOTIFICATION GOES AWAY BUT CAME BACK 50 MILES LATER WHILE DRIVING. CONTACTED FORD ONLINE AND THEY COULD NOT TELL ME WHAT THE ISSUE IS. CONTACTING DEALER IN THE MORNING, JUST WANTED TO START DOCUMENTING THIS, THERE ARE SEVERAL POST FROM FIESTA OWNERS WITH THIS SAME ISSUE AND DEALERSHIP NOR FORD MOTOR COMPANY HAVE NOT ADDRESSED OR RESOLVED THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085100April 15, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I'VE ONLY OWNED MY FIESTA FOR 2 YEARS AND NOW MY CAR WON'T MOVE WHEN I AM IN DRIVE OR REVERSE AS I STEP ON THE GAS PEDDLE TO ACCELERATE. BEFORE THIS, MY CAR WOULD JERK FORWARD WHEN I WOULD GO TO ACCELERATE AND ACT AS IF IT WAS GOING TO STALL OUT IN THE MIDDLE OF TRAFFIC. I'VE TAKEN IT TO FORD BEFORE TO GET THE RECALLS FIXED BECAUSE MY PASSENGER DOOR SWUNG OPEN WHILE I WAS DRIVING AND THEY FIXED THE TRANSMISSION AND CLUTCH RECALL BUT NOW I'M HAVING PROBLEMS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838324April 13, 2018
TRACTION CONTROL SYSTEM
2011 FORD FIESTA. CONSUMER WRITES IN REGARDS TO VEHICLE TRACTION CONTROL SHUT DOWN POWER TO THE DRIVE WHEELS DEFECT. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079871March 16, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY
DRIVER SIDE DOOR WILL NOT LATCH RANDOMLY CAME OPEN DURING DRIVING AND NOW DOOR WILL NOT SHUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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