Ford F-350 Complaints (2020)

189 consumer complaints on file.

#11594892June 17, 2024
POWER TRAIN
The contact owned a 2020 Ford F-350. The contact stated that while driving at 45 MPH, towing a boat he heard a loud popping noise. The contact stated that the rear wheels were locked in place, and skid. The vehicle whiplashed and the right side of the vehicle collided with the guard rail and came to a stop and inspected. The contact observed condensation under the middle and rear of the vehicle and the drive shaft lying on the ground. A police report was filed and no injuries were reported. No medical attention was needed. The vehicle was towed to a lot where it was deemed totaled. The manufacturer was notified of the failure. The failure mileage was approximately 45,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11586956May 4, 2024
STEERING
Steering shaft came apart causing the vehicle to go out of control. Yes inspection is available. Vehicle went into opposing traffic and hit barrier on opposite side of road. Vehicle was inspected by No warning lamp
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11585071April 24, 2024
SUSPENSION
Death wobble experienced in 2023 at 64 k miles. Had to purchase stabilizer bar from dealer. Had another death wobble incident in April 2024. Dealer replaced same stabilizer bar again. This design is very dangerous empty but when pulling a bid horse trailer loaded with 3 horses could be catastrophic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582623April 12, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, STRUCTURE:BODY:BUMPERS:ACTIVE SHUTTERS/GRILL
The contact owns a 2020 Ford F-350. The contact stated that the grill, 350 emblem, and driver’s side mirror had melted. There were no warning lights illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581916April 9, 2024
STEERING, SUSPENSION
Truck has death wobble.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577337March 14, 2024
POWER TRAIN
The contact owns a 2020 Ford F-350. The contact stated while driving at an undisclosed speed, the transmission failed to operate as needed. The contact stated that when the brake pedal was depressed, the transmission shifted excessively hard. The vehicle had previously been taken to the dealer however, the failure could not be duplicated. Additionally, the contact stated that the check engine warning light illuminated prior to the vehicle becoming undriveable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577440March 14, 2024
POWER TRAIN
The contact owns a 2020 Ford F-350. The contact stated that while driving at various speed, the transmission was slipping while downshifting and upshifting. The contact also stated that there was a hard shift, and the vehicle would lose motive power and lunge forward. The wrench warning light was illuminated. The contact stated that a dealer representative went to the residence to perform a software update however, the failure persisted, and the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574781February 29, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ford F-350. The contact stated while driving 70 MPH, the check engine warning light illuminated. The vehicle experienced reduced power and went into LIMP Mode. The contact was able to continue driving. The vehicle was taken to the dealer the following day. The dealer diagnosed the vehicle and determined that the Diesel Exhaust Fluid (DEF) tube assembly needed to be replaced. The dealer informed the contact that it was a common failure. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571826February 14, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2020 Ford F-350. The contact stated that after the vehicle had been exposed to an extremely cold weather, he attempted to open the front passenger's side door to let his friend in the vehicle. The contact stated that while using the key fob and the door lock switch to attempt to open the door, the front passenger's side door failed to unlock. The contact stated that he was able to open the door by using the interior door handle. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 20M04. The dealer advised the contact to take the vehicle to their location to be repaired. The vehicle was not repaired. The failure mileage was approximately 45,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571627February 13, 2024
STEERING, SUSPENSION
Extreame front-end vibration ("aka" death-wobble as described for other F250 and F350 pickups on Google). Driving 60mph on 65mph limit highway. Small bump on road. Truck starts severe vibrations from the front end. No steering control. Slight drift into left lane. Another car in the lane left to me had to break to avoid me. Vibration would not stop until I applied brakes and the truck speed was 30mph. Both the loss of steering, and the necessary reduction in speed was extreamly dangerous. Upon searching the internet it appears this is a common problem with Ford F250 and F350 trucks that neither the NHTSA nor Ford has/is addressing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571630February 13, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Emissions control system has "failed" 5 times. Check engine light illuminated. Each time: P0420 DTC code: "Catalyst System Efficiency Below Threshold (Bank 1). Manufacturer is unable to fix. Vehicle will go into "Limp Mode" stranding owners/passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566555January 19, 2024
FUEL SYSTEM, DIESEL
The contact stated owns a 2020 Ford F-350. The contact stated that the vehicle had been repaired under Manufacturer Campaign Number: 22E04 Reprogram PCM/TCM (Power Train) however, after the repair the fuel economy had become significantly lessened. Prior to the repair the fuel economy was 22 MPG however, after the recall repair the fuel economy was 13.5 MPG. The contact stated that while hauling a trailer, the fuel economy fell from 13.4 MPG to 6.5 MPG. While driving with the cruise control activated, the fuel economy fell from 25 MPG to 15 MPG. The vehicle was taken to the dealer where it was confirmed that the recall remedy could not be reversed. The vehicle was not diagnosed. The vehicle or repaired. The manufacturer was made aware of the failure. The contact was referred to the NHTSA Hotline to file a complaint. The approximate failure mileage was 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560698December 18, 2023
POWER TRAIN
The contact owns a 2020 Ford F-350. The contact stated while driving 55 MPH, the vehicle unintendedly downshifted and the vehicle lost motive power. After the failure, the vehicle went into LIMP Mode and stalled. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21B03. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559654December 12, 2023
STRUCTURE:BODY
Truck's power door lock actuators are failing and fail to unlock the doors via remote or the interior door(s) electric unlock button(s). The only way to open the door is via exterior key (if you happen to have it accessible) or if you pull the vehicle's interior door handle, which then "pops" the door lock button. This failure is alarming as in the event of an emergency, access to the interior cab of the vehicle can not be gained from the exterior without a key. Similarly, access to the interior of the cab can only be provided when one squeezes, or pulls, the vehicle's interior door handle. If a driver/passenger is incapacitated for some emergent reason, there is no easy way to gain rapid access to the passenger compartment without extrication type equipment. From my on-line research it appears that Ford has had previous problems with this and actually acknowledge this through Ford Customer Satisfaction Program(s) 20M04, 19N06, 18N03. Appreciate any assistance and insight you may be able to provide.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555927November 19, 2023
STEERING
While traveling to and from New Orleans from New Jersey I had 12 incidents of the Ford Death Wobble. The first time I was traveling at 70 mile per hour when I hit a bump in the road and the wobble started. I was able to slow to about 30 miles per hour and the wobble stopped. Over the 2500 miles traveled I experienced this wobble at speeds as slow as 55 miles per hour. I will be taking my vehicle to the Ford dealer I purchased it from to see if they can help. Right now I am afraid to drive faster that 55 mile per hours for fear I my hit some kind of bump that will start this wobble and cause me to loose control of my truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554775November 13, 2023
STEERING
"Death Wobble"- At a speed of run 50 miles per hour. Going around the curve my steering will begin to shake violently. Also a handful of other times it shook in the same way after hitting a bump in the road. Once I slowed down it corrected itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554859November 13, 2023
POWER TRAIN
The transmission 10R140 skip, jumps and hesitation when driving in any gear. The transmission jumps forward when backing up with out of control Function and driver un able to control vehicle. There was a safety recall on this transmission on the 10R140 with the 6.7 diesel truck. My truck is a 6.2 liter gas engine with the same Transmission 10R140 built in the same plant and same time frame as the safety recall 22S22 as stated in this letter attached. My transmission has failed and is a safety problem as addressed in this letter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553529November 4, 2023
POWER TRAIN
*Component or system: the transmission (10R140) on my F350 Truck has failed. The transmission has been inspected by a Ford service tech shop at dealership. * The truck would jump gear and jump or jolt when backing up., slight pause in power when driving truck at any speed. * The truck is at a Ford Dealership at this time. The service tech said this transmission needs to be replaced, it is unsafe to drive. The truck was bought brand new and only has 73,000 miles *The truck has been inspected by a Ford service tech for the transmission *The problem was happening on & off at times, but recently a warning lite came on 10/29/2023 which would come on & off at times I see that there was a safety recall 22S22 on this transmission 10R140 for super duty trucks built in 2020. The letter from Ford written by David J Johnson director of service engineering operation, dated September 23, 2022. This letter stated trucks built in the Kentucky Truck assembly plant between October 1, 2019 through September 21, 2020 the 10R140 transmission the pinion thrust washers can disintegrate with a defected part. Per the Vin number my truck was built at the above Kentucky plant on February 20, 2020 with this 10R140 Transmission. My Truck is built with a 6.2 L gas engine with the 10R140 transmission F350 Super Duty. The service tech said this is the same Transmission put in the diesel engine trucks. So if there is a safety recall 22S22 on the 10R140 transmission defect why was my truck not listed on this safety recall notice. My truck has the 10R140 transmission and has the same problems as mentioned in the above letter. Please let me know how to address the above issue. I can be reached at [XXX] or [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551663October 24, 2023
STEERING
The contact owns a 2020 Ford F-350. The contact stated that while driving approximately 45–55 MPH and driving over a bump in the roadway, the contact experienced the death wobble. The contact was unable to hold onto the steering wheel. There were no warning lights illuminated. The contact called the dealer and was informed that the repair was not covered under recall or warranty. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549187October 10, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2020 Ford F-350. The contact stated that door latches on both sides of the truck have failed to properly secure the doors. The contact stated that the doors on both sides of the vehicle would shake while driving at various speeds. The dealer was notified of the failure and was informed that there were no recalls on the vehicle and was out of warranty. The manufacturer was notified of the failure and was referred to the NHTSA Hotline for assistance. The vehicle had yet to be repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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