Ford F-350 Complaints (2020)

189 consumer complaints on file.

#11637387January 21, 2025
FUEL/PROPULSION SYSTEM
Cp4 catastrophic failure which is a known and common problem it caused my truck to die while on the highway almost causing a crash
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636936January 19, 2025
FUEL/PROPULSION SYSTEM
Ford sent me a recall for my 2020 F350 powerstroke saying they are trying to come up with a computer programming to fix faulty fuel pump in my truck which could lead to loss of power and crashing especially while pulling heavy loads. This is a mechanical issue. It has nothing to do with a software update which they claim they do not have but will try to get. There is no fix for this at the time. There actually is a fix. S&s makes a DCR fuel pump specifically to replace these fuel pumps because these fuel pumps can blow up and ruin the entire vehicle as the vehicles with these fuel pumps are extremely expensive.. the maker of this DCR pump for a 2020 F350 6.7 l powerstroke diesel has found the mechanical problem internal to the existing fuel pumps engineering and has designed a new one. I'm sure Ford can pay for these to be put in their vehicles or design one that is similar but these are already being made, sold and installed. Ford says they do not have a remedy for this at this time but there is one and it is this DCR pump. I saved my entire life and have people working in this truck in my family in this truck since couldn't be a serious safety issue and potentially cause death. I think Ford should be having these aftermarket units put in free of charge as all safety recalls are installed free of charge. Anyways, I wanted to write to see if this would be possible or if Ford can be pushed into doing the right thing and installing these in their vehicle. They are about $2,000 and probably around $1,000 to install, but you're talking about losing a $ $70 to $100,000 vehicle and a life. I think it's worth it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636304January 16, 2025
ELECTRICAL SYSTEM, FUEL SYSTEM, DIESEL
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to start intermittently and required several attempts before the vehicle started. The contact stated that while driving approximately 45 MPH, the vehicle lost power and coasted to the side of the road. The vehicle was restarted after several attempts. The vehicle was taken to the dealer and was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced; however, the repair was not covered under the recall. The contact was unable to confirm what repair was completed. The failure recurred the following. The contact stated that the failure had occurred approximately 10 times. The vehicle had not been repaired. The dealer was contacted. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636008January 15, 2025
ELECTRICAL SYSTEM
The contact owns a 2020 Ford F-350. The contact stated that Ford Pass failed to connect and communicate with the system. The telematics control unit (TCU) B157D 89 was inoperable. The information screen was blank. The contact stated that the failure was related to SSM 49292 and Customer Satisfaction Program 24B47. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635883January 14, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that occasionally the vehicle failed to start as intended while using the push-to-start feature. No warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with a fuel pressure pump failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635914January 14, 2025
ENGINE, FUEL SYSTEM, DIESEL
The contact owns a 2020 Ford F-350. The contact stated that while driving 60-63 MPH, the vehicle began to shudder and lost motive power and stopped. The contact stated that several unknown warning lights were illuminated after the failure. The contact had to abandon the vehicle on the highway due to safety concerns. The vehicle was towed to his place of employment. The vehicle was then towed to the local dealer, where it was diagnosed and determined that the fuel pump had exploded through the fuel system line. The fuel line and engine were contaminated. The vehicle was not repaired. The manufacturer was not contacted. Additionally, after the failure, the contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 192,202. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633598January 2, 2025
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
The contact owns a 2020 Ford F-350. The contact stated while driving 65 MPH, the vehicle stalled and experienced loss of power steering functionality and reduced braking functionality, causing the vehicle to almost drive into a ditch while the contact was pulling over to the side of the road. There was no warning light illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the high-pressure fuel pump had failed; however, the contact was denied warranty coverage due to fuel contamination. The contact stated that a lab later performed the fuel lab test and confirmed that the fuel was not contaminated. The vehicle was then towed to 1 Way Diesel Performance LLC, where it was determined that the high-pressure fuel pump had failed and had caused metal shavings intrusion into the fuel system. The mechanic determined that the fuel system needed to be replaced. The vehicle was being repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 36,236.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631995December 22, 2024
POWER TRAIN
The transmission slips and hard shifts. I honestly believe the dealership knew and sold it to us knowing since we found out afterwards it's a known issue and in the bulletin about the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631163December 17, 2024
BACK OVER PREVENTION
The contact owns a 2020 Ford F-350. The contact stated while starting the vehicle, the rearview camera became inoperable. The contact stated that the rearview camera image did not display properly and was very blurry. The vehicle was taken to an independent mechanic where it was diagnosed that the printed circuit board for the backup camera failed and needed to be replaced. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 146,913.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628692December 3, 2024
EXTERIOR LIGHTING
In 2020 I Purchased Meyer Products Night Saber 4 LED Headlights for my snowplow. I thought they would be better than Meyers Nite Blaster 2 Halogen Headlights. Which I have found not to be the case. The Lens Defroster does not work well in heavy snow. They do not stay on constantly to keep melting snow off of the lens. Which becomes heavly snow laden severely impacting driving visibility. On more than one occasion I have had to pull over and manually clean the snow build up off of the lens. The most recent was the evening of Thursday [XXX] in which Maine had a heavy wet snow fall in Penobscot & Waldo County area. I had called Meyer Products in the past to complain about the the heater grid issue of not being able to keep up with keeping the lens clear & free of snow build up. I have included a picture of the plow headlight. So you can view the heater grid. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623096November 1, 2024
POWER TRAIN
The contact owns a 2020 Ford F-350. The contact stated while driving at an undisclosed speed, the vehicle shifted abnormally hard from first gear to second gear and from second gear to third gear. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The contact was informed that the dealer had found metal shavings in the transmission oil. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21B03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620549October 18, 2024
UNKNOWN OR OTHER
ACCESSORY PROTOCOL MODULE (APIM)- faulty, there is a service bulletin for the 2020 F superduty trucks when the APIM fails the stereo locks up of goes black which is causing distracted driver to reset during driving to get the GPS directions working. The voice over does not work and have to input address manually. The phone sync does not work and cannot get the original owner out of the system even through Ford pass relating to possible theft and or changing the door code. The interior Ambiant lights do not work and I am concerned the adaptive cruise control and crash alert might be a major concern if not replaced. My Ford dealer has deemed my APIM is bad and unable to update the software and GPS and was quoted over $1500 to replace on my truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619841October 15, 2024
POWER TRAIN
The contact owns a 2020 Ford F-350. The contact stated while placing the vehicle in park (P), he observed that the vehicle was rolling back. Additionally, the vehicle was shifting to a lower gear unintentionally. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 22V256000 (Power Train) The manufacturer was informed of the failure but had advised the contact that his VIN was not part of the vehicle VIN selection. The failure mileage was approximately 69,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617842October 3, 2024
BACK OVER PREVENTION
The contact owns a 2020 Ford F-350. The contact stated that while reversing, the rearview camera image was significantly foggy. Additionally, the contact stated that the third brake light camera image was significantly foggy. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that both cameras needed to be replaced. The dealer related the failure to Ford Campaign Number: 22S52; however, the vehicle was not covered due to the manufactured date. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616287September 24, 2024
POWER TRAIN
My 2020 Ford F-350 has had an occasional problem with the transmission since shortly after I purchased it. It started with sticking in gear occasionally to the point where the engine RPM's would stay very high but not shift even when pushing the accelerator even more. It just would not come out of it. The dealer didn't find any issue and the issue subsided a bit, but in the last 6-8 months, it has noticeably shifted hard into drive, but not when shifting into reverse. Putting it in drive even with the brake depressed hard to the floor, it jolts forward and shakes the entire truck. When downshifting, it sometimes does it so hard that it feels like a vehicle hit the rear of the truck. There is nothing smooth about this truck with the behavior this transmission is showing. I changed the fluid and filter 6 weeks ago and it's the same. It also occasionally revs up when accelerating as you turn a corner and it "catches." I am mostly a daily driver that occasionally tows a boat or snowmobile trailer. Non-commercial user.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613300September 8, 2024
STEERING
The steering column has failed causing steering wheel separation from the steering column. The issue happened simply driving down the road almost causing a loss of control of the vehicle. Vehicle has been at a local dealership currently and they are stating there is no active recall for this model year vehicle and ford is not responsible for repairs due to being outside of my warranty by approx. 2k miles. It is open knowledge that the same issue is happening on newer model year vehicles with a recall in effect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611187August 27, 2024
POWER TRAIN
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 21V536000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer and a secondary dealer, Galpin Ford (15505 Roscoe Blvd, North Hills, CA 91343); were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608946August 16, 2024
POWER TRAIN
I HAVE BEEN EXPERIENCING ISSUES WITH MY TRANSMISSION. I TOOK THE TRUCK TO THE FORD DEALERSHIP IN POTEAU, OKLAHOMA. I WAS INFORMED THE VEHICLE WAS HAVING THE SAME ISSUES AS THE TRANSMISSIONS THAT WERE ON A RECALL LIST, YET MY VIN NUMBER WAS NOT ONE ON THE LIST. I DID RECEIVE A RECALL NOTICE FROM FORD IN 2022 TIMEFRAME, BUT WAS NOT HAVING ISSUES AT THE TIME I RECEIVE THE NOTICE. ON AUGUST 15, 2024, I CONTACTED FORD HEADQUARTERS AND WAS TOLD... "YOUR VEHICLE DOES INDEED FIT THE CRITERIA OF THE AFFECTED VEHICLES, BUT YOUR VIN NUMBER IS NOT ON THE LIST OF THE AFFECTED VEHICLES. WE CANNOT TELL YOU WHY YOUR VEHICLE IS NOT ON THAT LIST, BUT I WOULD SUGGESTED THAT YOU CONTACT (NHTSA) AND ASK FOR YOUR VIN BE ADDED TO THE LIST. I RECOMMEND YOU DO THAT AS SOON AS WE HANG UP." THE MOMENT I ENDED THE CALL WITH FORD HEADQUARTERS, I CONTACT A REPRESENTATIVE WITH (NHTSA) AS RECOMMENDED. THE REPRESENTATIVE STATED THE FIRST STEP, TO FILE A CLAIM. SO THATS WHERE IM AT NOW. I WOULD LIKE TO ASK THAT MY VIN NUMBER BE ADDED TO THE LIST OF RECALLS ON THE DOCUMENT ATTACHED, SEEING MY TRUCK FITS ALL ASPECTS OF THE CURRENT RECALL. THANK YOU AND HAVE A BLESSED DAY! MY VEHICLE: F350- SUPER DUTY MODEL YEAR: 2020 MANUFACTURING PLANT : KENTUCKY BUILD DATE: MAY 2020 ENGINE TYPE: 6.7L DIESEL ENGINE TRANSMISSION TYPE: 10R140 TRANSMISSION VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599822July 7, 2024
UNKNOWN OR OTHER
Transmission unrepaired recall has not been completed or mentioned by manufacturer or dealer. I had to replace transmission ones and fix it again. After last fix transmission fluid is still leaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597830June 30, 2024
POWER TRAIN
Ford 10R140 Transmission Issues: Transmission has harsh engagement, clunks and slams into gear. Transmission gets stuck in between gears while in motion at all speeds while driving on city streets or on the freeway. Transmission LURCHES forward when shifting from park into drive even when applying the brake and when the parking brake is engaged. This transmission is UNSAFE and UNRELIABLE!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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