Ford F-350 Complaints (2020)

189 consumer complaints on file.

#11689394September 24, 2025
FUEL/PROPULSION SYSTEM, ENGINE
I have sent in a previous complaint as our truck would die in the middle of the road, due to the fuel pump. It is unacceptable that Ford has not resolved the recall issue in 9 months. Our truck is needed daily for our business. Please make Ford take action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687547September 16, 2025
POWER TRAIN
I own a 2020 Ford F-350 Super Duty (VIN: [XXX] , mileage: ~20,000). The vehicle is subject to a recall involving the transmission output planetary four assembly replacement. Ford and the dealer insist that the transmission must be disassembled and rebuilt to complete this recall. I do not agree with this solution because it permanently alters the integrity of the original transmission. Additionally, the dealer (Route 23 Auto Mall, Butler NJ) has repeatedly mishandled repairs, including installing the fuel filter incorrectly multiple times. I have opened several case numbers with Ford Customer Service: Recall Case No: [XXX](02/02/2024) Fuel filter dealer error: [XXX] (01/06/2025), [XXX] (01/15/2025), [XXX] (08/26/2025) Transmission recall follow-up: [XXX] (02/25/2025) Buyback case (denied): [XXX] (03/04/2025) Despite multiple cases, Ford refused to buy back the vehicle because it is registered under a company name. This is unfair and leaves me with a defective and unsafe vehicle. I request NHTSA to investigate this recall and require Ford to provide a new transmission replacement instead of a rebuild, and to review Ford’s handling of dealer errors and warranty obligations. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685751September 8, 2025
STEERING, WHEELS
I WAS DRIVING FORWARD APPROX 5 MPH AND LOST ALL CONTROL OF THE STEERING. THE STEERING WHEEL WAS NOT MOVING THE FRONT TIRES AT ALL. THERE WAS NO WARNING, AND INDICATION THAT THE STEERING WAS GOING BAD. THE TRUCK IS 2020 WITH APPROX 80,0000 MILES. NOT LIFTED, NO OFF ROADING. THE STEERING WHEEL WILL JUST SPIN NO STOP TO IT IN EITHER DIRECTION. MY UNDERSTANING WITH THIS TRUCK IS THERE IS NO INTERMIDATED SHAFT SO IT DIDNT SLOWLY GO OUT. THE NIGHT BEFORE MY FAMILY AND I WERE COMING DOWN FROM LAKE TAHOE WITH A BOAT ATTACHED. HAD THIS HAPPENED AT THAT SPPED WITH A TRAILER IT WOULD HAVE BEEN A VERY DIFFERENT OUTCOME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11684934September 4, 2025
FUEL/PROPULSION SYSTEM
When exiting the interstate and coming to a complete stop at the bottom of the exit ramp we went to make a right turn onto a two lane mountain road when we felt a hesitation and within seconds the engine began to sputter, we lost power and the check engine light came on. This was a two lane 55MPH road with no shoulder pull off. Thankfully there was no oncoming traffic in the other lane and there was also an abandoned fruit stand parking lot which were were able to drift across the road and stop in. We experienced a COMPLETE loss of power. Had there been oncoming traffic or no open parking lot just across the road we might have experiened a crash. It is important to note that we were on a vacation in the mountains and thankfully our RV was parked at the Campground we were not towing it at this time. We had to find a tow service to have the vehicle towed to the nearest Ford Dealership in the area. The Dealership notified us that there were metal shavings/flakes in the lower fuel filter housing. They told us that this was a Complete Fuel System Failure and that we would need a complete fuel system replacement of all parts. We had been notified of the recall (Safety Recall Notice 24S78/NHTSA Recall 24V957) in January 2025 and we had taken it to the local Ford Dealership who advised there was no fix for the problem at this time. The Dealership that our truck was towed to after this incident advised us that we would have to pay for all the repair costs (excess of $10,000) as this was still an open recall. We feel that this is a MAJOR safety issue - we were due to leave for home the following morning where we would have been towing a 7500lbs travel trailer on the interstate roads. Had we experienced this failure then it could have been truley tragic for not only us but other motorists. After this incident we called Ford Motor Company and advised them and they told us it was still considered an open recall with no fix available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682626August 23, 2025
POWER TRAIN
Transmission jerking hard down shift cause stalling Did update less then 100k miles on truck and now back doing it again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679764August 11, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that upon contacting several dealers, including the local dealer, the dealers informed the contact that the recall part was not yet available. The contact was concerned for her safety while driving the vehicle. The manufacturer was contacted and confirmed that the part was not yet available. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679072August 7, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2020 Ford F-350. The contact stated that while driving approximately 50 MPH, the transmission unexpectedly downshifted from 10th to 1st gear, causing the vehicle to abruptly decelerate in the middle of the road. Additionally, on several occasions, the transmission unintendedly shifted out of gear. The vehicle was taken to the local dealer who serviced the transmission, but the failures persisted. No further information was available. The vehicle was later taken to a different dealer, who diagnosed that the transmission required a complete overhaul. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678498August 5, 2025
FUEL SYSTEM, DIESEL
The contact's husband owns a 2020 Ford F-350. The contact stated that while her husband was driving at unknown highway speeds, the vehicle stalled without warning. The vehicle was towed to a dealer, where it was diagnosed with a high-pressure fuel pump failure. The contact was informed that part to do the repair was on backorder, and the vehicle was towed back to the contact's residence. The contact then received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. Several local dealers were contacted and each dealer stated that the parts were unavailable. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677543July 31, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The contact owns a 2020 Ford F-350. The contact stated while driving approximately 45-50 MPH, the passenger's side rearview mirror turned inward unintendedly, which prevented the driver from seeing the roadway. The contact stated that the mirror failed to remain in the correct position, which required the front passenger's side seat occupant to manually hold the rearview mirror at the correct angle for the driver to see the roadway. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677615July 31, 2025
VISIBILITY/WIPER
Passenger, right side door mirror has failed in that while driving, regardless of speed, the mirror no longer stays outright and provides rear and blind spot view capabilities, therefore making lane changes hazardous with a high potential for crash probability. The internal mechanism(s) have failed and while driving the side mirror folds inward and collapses towards the door making it impossible to see what is next to you in an adjacent lane as well as what may be approaching from the right rear and right lane. The vehicle is scheduled to be inspected by a Ford dealership tomorrow (8/1/2025) to be assessed and see if they will replace the mirror. The mirror in question is pristine and has not been subjected to harsh treatment or been struck by any outside forces that would cause internal damage. No crash reports are associated with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675205July 21, 2025
UNKNOWN OR OTHER
The rear back up camera of my 2020 Ford F350 Superduty has not been working for several months, then in May of 2025, I found the recall notice about this issue and Ford has said that my vehicle isn't part of the rear back up camera recall, even though it has the same exact problem of the other vehicles involved in the recall. My vehicle was built in October of 2020 which falls into the same time frame of the other vehicle models and build dates. Will Ford be held accountable if I happen to back up and hit someone or damage something? My vehicle along with probably many other vehicles need to be added to this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674263July 17, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000(Fuel System, Diesel); however, the part to do the repair was not yet available. The contact stated that while driving at approximately 65 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to coast to the side of the highway road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the fuel pump had failed, causing debris to spread in the fuel system. The dealer determined that the fuel pump and the fuel system needed to be replaced. The engine was also inspected for damage. The vehicle was repaired. Upon receiving the recall notification, the manufacturer was contacted for reimbursement; however, the manufacturer advised the contact that reimbursement would be provided once the recall remedy became available. The failure mileage was approximately 150,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672850July 11, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ford F-350 The contact stated while driving 25 MPH, the vehicle was quiet, and the vehicle lost power independently. No warning light was illuminated. The contact pulled over to the right side of the road while waiting for tow assistance. An Independent mechanic was contacted. The vehicle was towed to an independent mechanic and the contact was informed that the fuel pump was damaged and needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The manufacturer was notified of the recall and informed the contact that parts for the NHTSA Campaign Number: 24V957000 (Fuel System, Diesel) was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 124,000. VIN tool confirms part not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672548July 10, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ford F-350 used for hauling a 24-foot trailer. The contact stated that while driving 40 MPH, the vehicle stalled. While driving and approaching a stop, the vehicle stalled. The vehicle restarted on one occasion. The reduced power mode message was displayed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who determined the failure was due to the high-pressure fuel pump. The vehicle was repaired. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed about NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672559July 10, 2025
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The connectors (part #1 HUZZ-14S411-HB) and (part #2 HUZZ-14S411-FA) are located in on the frame of the truck where the back wheels throw water towards when driving on wet terrain. They tend to hold water which causes electrical damage. This is happening on multiple ford trucks from 2020 - current models. This is causing tail light, AC, radio and other failures to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672318July 9, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. The contact stated that the failure persisted. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672073July 8, 2025
POWER TRAIN, UNKNOWN OR OTHER, WHEELS
Our 2020 Ford F-350 experienced a catastrophic mechanical failure while in motion. The driveline disconnected, the rear axle locked up, and the transmission bellhousing was destroyed—leaving the truck completely immobile and blocking traffic. This occurred with no prior warning and posed a significant crash risk. At the time, Ford Safety Recall 22S22 (related to a known defect in the transmission’s output planetary four assembly) was open and had not yet been completed. The symptoms and failure we experienced match the failure scenario described in Ford's own bulletin for 22S22: driveline separation, internal transmission damage, and loss of control or Park function. Ford has denied coverage, stating the failure was due to a "loose pinion flange nut" and unrelated to the recall. However, they have not provided any inspection documentation, photos, or evidence that the recalled components were properly inspected or ruled out as the root cause. We have repeatedly requested this documentation from both Ford and the dealership, but neither has provided it. We are concerned that the failure was caused by the exact defect identified in Recall 22S22, and that Ford is failing to take responsibility or follow full recall procedures—including post-failure inspection and transparency. We are requesting that NHTSA investigate this case as a potential mishandling of a known safety defect and failure to comply with recall responsibilities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669013June 24, 2025
POWER TRAIN
My 2022 F350 transmission went in and out of gear driving down the high way It would slam in gear and cause a u. Safe driving condition . The dealer wants to rebuild it for the second time in two years or 40,000 miles sad the ten speed had issues Ford does not really want to help Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667772June 18, 2025
ENGINE, FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP, SERVICE BRAKES, HYDRAULIC
The contact owns a 2020 Ford F-350. The contact stated that while driving and approaching a stop, the vehicle lost motive power, the brake pedal depressed and went to the floorboard, and the vehicle rolled into the intersection. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel pump had disintegrated and there was metal in the fuel system. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The approximate failure mileage was 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665884June 9, 2025
STEERING
The steering wheel all of a sudden got really loose and will pull away from the steering column. I called Ford service at the dealership I bought it from. They said my extended warranty has just expired. They also say there are no active recalls for this issue. This is not something that should ever happen. I have never had this problem with and vehicle I have ever owned in the 30 + years of owning and driving. Is there anything that can be done to have them cover this repair?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford F-350