Ford F-350 Complaints (2020)

189 consumer complaints on file.

#11374215November 12, 2020
POWER TRAIN, BACK OVER PREVENTION: WARNINGS
THE SAME PROBLEM AS THE RECALL IS 20S33. TORGUE CONVERTER DAMPER FRACTURE. THE TRUCK WAS SOLD WITH TECHNICAL PROBLEMS OF THE BACKUP CAMERA, THAT TOTALLY DOESN’T WORK TILL NOW. THE BIGGEST PROBLEMS STARTS ON 07 TH OF OCTOBER 2020, WHEN I NOTICED A HUGE NOISE IN THE CAR ACCORDING TO THE TRANSMISSION SYSTEM. ON THE 08 TH OF OCTOBER 2020, I HAVE BEEN TO DEALERSHIP LOCATED AT 8445 45 TH ST LYONS, IL, 60534, AND I LEFT THE CAR AT THEIR SERVICE CENTER TO DIAGNOSE THE TECHNICAL PROBLEM AND FOR SURE TO SOLVE IT. DURING ONE WEEK THEY CAN’T DIAGNOSE THE PROBLEM. AFTER THAT, THEY CALLED ME, AND SAID THAT THE PROBLEM WAS DIAGNOSED BUT UNFORTUNATELY THEY DIDN’T HAVE THE NECESSARY SPARE PARTS, BECAUSE THE FORD MOTOR COMPANY DOESN’T PRODUCE MORE THIS KIND OF SPARE PARTS. BUT HOW IT’S POSSIBLE TO SELL THE CARS WITHOUT NECESSARIES SPARE PARTS, WHAT HAVE TO DO THE CONSUMER IF THE CAR IS A NEW ONE AND IT BRAKES? THEY DIDN’T REPAIR THE TRUCK IN 30 DAYS; I CALLED THE FORD CUSTOMER SERVICE, BUT THE MS AT THE PHONE TOLD ME THAT THEY CAN’T SOLVE SUCH KIND OF PROBLEMS, AND I HAVE TO FIND ANOTHER DEALERSHIP WHO CAN REPAIRS THE TRUCK. ACCORDING TO THE LAW THEY HAVE TO REPAIR THE CAR IN 30 DAYS, AND THEY DIDN’T, THE CAR IT’S WORSE THEN IT WAS BEFORE. AND NOW I DON’T KNOW WHAT TO DO, WHY THE CAR NEW WARRANTY DOESN’T WORK, THE ADDITIONAL PREMIUM CARE WARRANTY DOESN’T WORK. AND I HAVE TO SAY THAT THE TRUCK IS A NEW ONE, WITH 58 000 MILES. I PAID A LOT OF MONEY FOR THIS CAR, AND NOW I’M IN THE SITUATION THAT I HAVE TO PAY THE CREDIT RATE AND I HAVE NO POSSIBILITY TO DO IT, BECAUSE THE TRUCK IS BROKEN AND I CAN’T WORK. NOW I DROVE THE TRUCK TO ANOTHER SERVICE (NOT FORD) WHERE I WAS TOLD THE COST OF THE REPAIR WOULD COST $7.000. THEY SAID THAT I CANNOT DRIVE THE TRUCK NOW BECAUSE IT IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361869September 29, 2020
STEERING
STEERING RETURNABILTY OR "RETURN TO CENTER" IS IMPEDED BY ELECTRIC POWER STEERING ASSIST. ACCORDING TO FORD THE NEW ELECTRIC OVER HYDRAULIC SYSTEM INSTALLED ON SOME SUPER DUTY TRUCKS ASSISTS THE DRIVER DURING CROSS WIND OR HEAVY ROAD CROWN SITUATIONS. BUT WHEN THERE IS NO WIND OR ROAD CROWN THE SYSTEM CONTINUES TO "ASSIST" AND HOLDS THE STEERING COLUMN FROM IMMEDIATELY RETURNING TO CENTER. THIS VEHICLE IS NOT EQUIPPED WITH A "LANE KEEPING' OR "AUTO STEER" SYSTEM. UNDER CERTAIN CONDITIONS THE VEHICLE REQUIRES CONSTANT LEFT AND RIGHT INPUT TO MAINTAIN LANE.WHEN DRIVING BETWEEN 30 MPH AND 50 MPH THE VEHICLE WILL CONTINUE TO NAVIGATE TURNS AFTER THE STEERING WHEEL IS RELEASED. THIS CONSTANT INPUT IS VERY FATIGUING AND WHEN ROAD CONDITIONS ARE SLIPPERY, ICY OR ROUGH MAINTAINING LANE IS EXTREMELY DIFFICULT AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360365September 22, 2020
POWER TRAIN
WHILE NEGOTIATING STEEP GRADES (OVER 8 DEGREES) AT MODERATE SPEEDS (~30MPH) WITH THE ENGINE BRAKE IN AUTOMATIC A 3RD GEAR TO 2ND GEAR OR 2ND GEAR TO FIRST GEAR CHANGE IS PROCEEDED BY A SIGNIFICANT ACCELERATION BY AS MUCH AS 5MPH OR MORE THIS CAN BE SIMULATED ON LESS STEEP INCLINES BY ENGAGING THE ENGINE BRAKE AND MANUALLY SHIFTING FROM 3RD TO 2ND.. THERE WILL BE AN INCREASE IN SPEED THAT CAN BE QUITE SIGNIFICANT THERE IS A MINOR REDUCTION IN BRAKING WHEN THE TRUCK PERFORMS A 4TH TO 3RD DOWNSHIFT BUT IT DOESN'T CAUSE ACCELERATION TO THE DEGREE THAT THE 3RD AND 2ND SHIFTS DO. THE CIRCUMSTANCES UNDER WHICH AN ENGINE BRAKE WOULD BE USED ARE EXACTLY THOSE CIRCUMSTANCES WHERE AN UNINTENDED ACCELERATION OF ANY KIND IS MOST DANGEROUS, SUCH AS MOUNTAIN ROADS AND SWITCHBACKS WHILE TOWING HEAVY LOADS THE DEALER IS AWARE OF HOW TO REPRODUCE THIS EVENT AND HAS SEEN IT FIRST HAND WHILE ON A TEST DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354516September 11, 2020
POWER TRAIN
SHIFTING FROM 2 TO 3RD GEAR WHILE LIGHTLY ACCELERATING, IT BANGS SO HARD I THINK TRANSMISSION FELL OUT. IF IT UNDER AGGRESSIVE ACCELERATION, IT'S SMOOTH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353197September 4, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
WHILE TRAVELING VEHICLE IN MOTION ELECTRIC TAILGATE SPONTANEOUSLY RELEASED DAMAGING THE TAILGATE AND TOW VEHICLE ON 8/8/2020, 8/20/2020 AND 9/3/2020. TAILGATE RELEASED ON SEVERAL OCCASIONS WHILE TOWING ON CITY STREETS AND HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341396July 24, 2020
ELECTRICAL SYSTEM
NHTSA ID NUMBER 10172952. THIS NOTIFICATION IS NOT BEING APPLIED TO ALL FORD SUPER DUTY TRUCKS THAT HAVE THE ULTIMATE TRAILER TOW CAMERA SYSTEM W/PRO TRAILER BACKUP ASSIST. WHEN REVIEWING ANY RECALLS ON MY TRUCK, THIS YAW SYSTEM SENSOR REQUIRED TO MAKE THE PRO TRAILER ASSIST WORK THAT IS ESSENTIAL FOR TOWING 5TH WHEEL AND GOOSENECK TRAILERS WAS NOT INCLUDED WITH THE TRUCK. FORD HAS NOT BEEN SUPPLYING THIS ITEM. THE OWNERS MANUAL SPECIFICALLY REQUIRES THIS ITEM FOR OPERATION. I KNOW THIS MEMO IS OUT THERE BUT IS NOT BEING APPLIED TO THE PROPER VEHICLES. MY DEALER IS WORKING ON THIS, BUT WAS ONLY AWARE OF THE PROBLEM AFTER THE MEMO WAS FOUND AND I DISTRIBUTED IT. THE FAILURE IS, FORD NEEDS TO LIST THIS MISSING ITEM UNDER ALL VEHICLES THAT HAVE THIS OPTION. FORD DOES NOT HAVE THIS ITEM AVAILABLE AND COULD NOT BE FOUND IN THEIR PARTS DATA BASE. FORD IN ESSENCE CREATED FRAUD BY SELLING THIS OPTION WITHOUT PARTS REQUIRED TO MAKE IT WORK. I COULD NOT ATTACHE PICTURES, FILES ARE TO LARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337326July 3, 2020
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER, UNKNOWN OR OTHER
FIFTH WHEEL ANDERSEN ULTIMATE HITCH SYSTEM FAILED WHILE WE WERE HAULING OUR UNIT. HITCH BROKE AND SAFETY CHAINS ALSO BROKE. UNIT WAS BLOWN OFF THE TRUCK WHILE DRIVING ON THE HIGHWAY CAUSING THE BALL TO BREAK SHEAR OFF DETACHING FROM TRUCK. COMPANY IS NOT WANTING TO DEAL WITH OUR INCIDENT. CAUSED OUR FIFTH WHEEL TO DETACH ON THE HIGHWAY AND ROLLED OVER. WE WERE HAULING UNDER WEIGHT TO WHAT THERE HITCH RECOMMENDS TO STAND 24,000 LBS OF TORQUE. WERE JUST ASKING FOR SOME HELP. OUR NEW $84,000 UNIT IS A COMPLETE LOSS AND OUR TRUCK IS IN THE COLLISION SHOP BEING REPAIRED. THANK YOU*DT*DT CONSUMER STATED MECHANIC DID NOT FIND ANY DAMAGE.*JB*DT*JB*DT*JB*DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11326756June 1, 2020
STRUCTURE:BODY:TAILGATE
TL* THE CONTACT OWNS A 2020 FORD F-350. THE CONTACT STATED THAT THE TAILGATE FAILED TO REMAIN LATCHED WHILE DRIVING. THE CONTACT STATED THAT THE TAILGATE OPENED INDEPENDENTLY THREE TIMES WHILE DRIVING. ON ONE OCCASION, THE TAIL GATE OPENED WHEN THE CONTACT WAS HAULING A TRAILER AND DAMAGE THE TRAILER CAMPER GENERATOR. RANDALL REED'S PLANET FORD (19000 EASTEX FREEWAY, HUMBLE, TEXAS 77338, (800)-850-8751), WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 1,500. *BF CONSUMER STATED REPAIR WAS DONE ON 2017-2019.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326343May 28, 2020
UNKNOWN OR OTHER
VEHICLE RPM WILL NOT DROP WHEN TAKING FOOT OFF THE GAS AND IN GEAR. RPM STAYS AT 1100 AND VEHICLE SPEEDS UP ON ITS OWN. NO DIFFERENCE WITH ENGINE BRAKE ON OR OFF. SEEMS TO HAPPEN IN PARKING LOTS OR AT STOP LIGHTS WHEN MOVING AT SLOW SPEEDS 5 TO 10 MILES PER HOUR. VEHICLE WILL ACCELERATE UNLESS BRAKES ARE APPLIED. BRAKES HAVE TO BE APPLIED SOMETIMES VERY HARD TO GET VEHICLE TO STOP AND ENGINE RPM TO DROP. DOCUMENTED BY THE DEALER WITH NO FIX. FORD MOTOR COMPANY CONTACTED WITH NO FIX. THIS HAS OCCURRED MULTIPLE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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