Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#10164618August 5, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS, SUSPENSION
I SEE ALL OF THE RECALLS ON THE FORD EXPLORER DATE 1997 BUT I OWN A FORD EXPLORER 1997 AND THE ONLY RECALL NOTICE THAT I RECEIVED IS THE ONE FOR THE TIRES BACK IN 2000. I NEVER RECEIVED THE OTHERS AND I KNOW THE FORD COMPANY IS AWARE OF ME OWNING THIS VEHICLE FOR I GET NOTICES IN THE MAIL CONSTANTLY ABOUT SELLING IT BACK TO FORD. WHY ARE NOT MY SUSPENSION LINES OR GAS LINES BEING REPAIRED LIKE THE OTHER FORDS WITH THE 4.0 LITER ENGINE? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164469August 4, 2006
ELECTRICAL SYSTEM
I OWNED A 1997 FORD EXPLORER. ON JULY 29, 2005 MY TRUCK WAS IN MY YARD AND CAUGHT ON FIRE. I WAS NOT HOME AT THE TIME. MY INSURANCE PAID A PORTION OF THE LOAN I STILL HAD ON THE VEHICLE. FORD MOTOR HAS NOT RECALLED 1997 EXPLORERS BUT HAVE 1998. THE FIRE REPORT ISSUED CLAIMS IT WAS AN ELECTRICAL FIRE. MY VEHICLE WAS A TOTAL LOSS. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10164502August 4, 2006
ELECTRICAL SYSTEM
DT*: THE CONTACTED STATED WHILE STARTING THE VEHICLE THE FUSES FOR THE HORN, CRUISE CONTROL, DASHBOARD LIGHTS AND COMPASS BURNED OUT. WHILE DRIVING AT 40 MPH. WITH OUT REPLACING THE FUSE, THE ENGINE WARNING LIGHTS ILLUMINATED. WHEN THE ENGINE COMPARTMENT WAS INSPECTED, BRAKE FLUID WAS OBSERVED TO BE LEAKING. THE VEHICLE HAS NOT BEEN TO SERVICE DEALER HOWEVER THE MANUFACTURER CONTACTED. THE MANUFACTURER INFORMED THE CONTACT, THAT THE VEHICLE WAS NOT INCLUDED IN THE RECENT FORD RECALL EXPANSION, WHICH THE CONTACT HEARD ABOUT ON THE NEWS, DUE TO THE VIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164563August 4, 2006
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE ON MY 1997 FORD EXPLORER CAUGHT ON FIRE AND DESTROYED MY VEHICLE. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10164249August 2, 2006
TIRES:TREAD/BELT, EQUIPMENT
1997 FORD EXPLORER TRAVELING EAST BOUND ON I-16 WHEN LEFT REAR TIRE TREAD CAME OFF A COOPER FUTURA TIRE CAUSING DRIVER TO LOSE CONTROL VEHICLE FLIPPED SEVERAL TIMES THEN RIGHT FRONT TIRE CAME OFF COMPLETELY CAUSING ANOTHER FLIP THIS TIME TAIL OVER NOSE CAUSE ALL 4 KIDS TO BE THROWN OUT KILLING ONE ON IMPACT AND ANOTHER DIED 2 DAYS LATER FROM INJURIES IN HOSPITAL. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
2
#10163867July 29, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TURNED INTO PARKING SPACE AT LOW SPEED. WHEN BRAKES WERE APPLIED VEHICLE SURGED FORWARD AND STRUCK BUILDING TRAPPING A LADY BETWEEN VEHICLE AND BUILDING, KILLING HER. GAS WAS NOT APPLIED AT ANYTIME, YOU COULD FEEL THE ANTI-LOCK BRAKES TRYING TO ENGAGE AND THE VEHICLE COULD NOT BE STOPPED. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#10163619July 27, 2006
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING 1997 FORD EXPLORER XLT 4X4 V6 SOHC UPON ACCELERATION ON TO FREEWAY, THE GAS PEDDLE STUCK TO FLOOR AND WOULD NOT RELEASE. THE RESULT WAS A BLOWN ENGINE/SMALL FIRE,NO INJURIES THANK GOD, BECAUSE THE ONLY WAY TO STOP VEHICLE WAS TO PUT INTO NEUTRAL AND THEN PARK. THE FOOT BRAKE AND EMERGENCY BRAKE WERE USELESS, AND THE VEHICLE WAS REVVING AT 75 MPH AT THE TIME TILL BROUGHT TO STOP THUS BLOWING A HUGE HOLE IN WALL OF ENGINE TO THE TUNE OF $5000.00 TO FIX. FORD CLAIMED THERE WAS NOTHING WRONG WITH PEDAL AFTER DOING A DIAGNOSTIC. THIS THROTTLE WAS RECALLED A FEW YEARS AGO AND FORD CLAIMED THAT THEY FIXED IT. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10162543July 17, 2006
TIRES:TREAD/BELT
TIRE TREAD CAME OFF OF A MICHELIN LTX M/S P235/75R15, LEFT REAR ON A 1997 FORD EXPLORER, CAUSING VEHICLE TO LOSS CONTROL ON INTERSTATE, COMING TO REST IN THE TRAVEL LANES AND WAS STRUCK HEAD ON BY A TRACTOR TRAILER. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10161902July 8, 2006
SEAT BELTS:REAR/OTHER
SAFETY PROBLEM WITH BACK SEAT BELTS. WHEN ON VACATION WE HAD A SERIOUS PROBLEM THE BACK SEAT BELTS LOCKING UP SEVERAL TIMES EACH DAY. THE SEAT BELTS ON ONE OR BOTH SIDES WOULD NOT RELEASE SO THEY COULD BE APPLY AROUND 2 SMALL CHILDREN AND WE HAD TO PULL & YANK THE BELTS SEVERAL TIMES TO GET THE BELTS TO RELEASE. THE SUV WAS OFF AND THE BRAKE WAS NOT APPLY AT THE TIME OF THE PROBLEMS. THIS PROBLEM COULD DISCOURAGE SEAT BELT USEAGE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161635July 6, 2006
SUSPENSION:FRONT:STABILIZER BAR
A FRONT SWAY BAR LINK DID FRACTURE CAUSING A NEAR CRASH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160376June 21, 2006
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TRANSFER CASE FAILURE WHEN TRANSFERRED FROM NORMAL OPERATION TO 4 WHEEL DRIVE. IF THIS HAD HAPPENED WHILE I WAS ON THE ROAD INSTEAD OF IN FRONT OF MY HOME, I BELIEVE AN ACCIDENT MOST SURELY WOULD HAVE OCCURRED. THANK GOD I TESTED THE 4 WHEEL OPERATION BEFORE I TOOK A TRIP TO THE SNOW COUNTRY. THERE IS THE POSSIBILITY THAT THOUSANDS OF 4 WHEEL DRIVE OWNERS ARE AT RISK OF SERIOUS ACCIDENTS AND COMPLETELY IGNORANT OF THIS DANGER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159924June 15, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
I JUMPED A CAR AND GROUNDED THE CABLES ON THE BRACKET AT THE TOP OF THE ENGINE. IMMEDIATELY AFTER JUMPING THE CAR, A STRONG FUEL ODOR WAS NOTED. THE LAKE BLUFF POLICE WITNESSED THE ENTIRE EVENT. LATER THAT NIGHT AFTER DRIVING THE CAR, I NOTED A FUEL LEAK FROM THE LINES ADJACENT TO THE BRACKET. I BROUGHT THE CAR INTO MY LOCAL SHOP FOR REPAIRS. THE COINCIDENCE OF THE CAR JUMP AND FUEL LEAK MADE ME SUSPICIOUS AND I FOUND THAT MY CAR SHOULD HAVE BEEN RECALLED UNDER ID NO. 98V060000 FOR A WARNING LABEL AND NEW GROUNDING BOLT. I CALLED ED MATEO AT HIGHLAND PARK FORD IN IL AND GAVE HIM MY VIN, [XXX]. HE AGREED THAT THE CAR WAS SUBJECT TO THE RECALL AND THEY WOULD REPLACE THE FUEL LINE(S) AND INSTALL THE WARNING AND NEW GROUNDING BOLT. I PICKED UP ME CAR FROM MY LOCAL REPAIRMAN THIS MORNING AND DROPPED IT OFF WITH ED AT HIGHLAND PARK FORD. HE SAID THAT THEY WOULD TAKE CARE OF EVERYTHING UNDER THE FORD RECALL NO. 98S09. HE CALLED ME A HALF HOUR LATER AND SAID THAT HIS MANAGER WOULD NOT LET HIM REPAIR THE CAR UNDER THE RECALL SINCE IT DIDN'T COME UP IN THEIR SYSTEM UNDER MY VIN - EVEN THOUGH WE HAD ALREADY CLEARED THIS EARLIER. I CALLED JESSIE FORD CUSTOMER SERVICE, 800-392-FORD, AND THEY TOLD ME THAT THE REASON IT DIDN'T COME UP UNDER MY VIN WAS BECAUSE THE RECALL WORK (WARNING AND NEW BOLT) WAS ALREADY PERFORMED ON MY CAR, BUT SHE COULDN'T TELL ME WHO DID IT. THIS WORK WAS NEVER PERFORMED ON MY CAR AND NOW FORD IS REFUSING TO HONOR THE RECALL. *NM UPDATED 0716/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158152May 24, 2006
ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED THE ENGINE IDLED ROUGHLY. WHILE SITTING AT A STOP SIGN THE VEHICLE IDLED ERRATICALLY. WHILE TRAVELING AROUND CURVES OR DOWN HILLS, AT ANY SPEED, THE ENGINE FELT AS IF IT WAS GOING TO STALL. HOWEVER, THE ENGINE HAS NEVER COMPLETELY STALLED. THE VEHICLE HAS BEEN SEEN BY THE SERVICE DEALER SEVERAL TIMES, BUT THE PROBLEM COULD NEVER BE DUPLICATED. UPDATED 06/07/2006. *AK *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156477May 1, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
PARKED ON A SLIGHT SLOPE WITH THE ENGINE OFF, MY 97 FORD EXPLORER ROLLED BACK 5 FEET BY ITSELF, COMING CLOSE WITH COMING TRAFFIC! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156447April 30, 2006
UNKNOWN OR OTHER
I RETURNED FROM A TRIP TO NOTICE THAT THE SPARE ON MY 1997 FORD EXPLORER HAD "DISAPPEARED". SEEMS THAT THE CABLE THAT HOLDS IT HAD RUSTED OUT AND GIVEN WAY DROPPING THE SPARE WHO KNOWS WHERE. I HAD NEVER USED THE SPARE AND HAD ONLY NOTICED THINKING I HAD SEEN FLUID UNDER MY CAR. I HAVE THE CAR INSPECTED FOR STATE PURPOSES AND NOTHING WAS EVER SAID TO ME. I MENTIONED THE OCCURRENCE TO AN ONLINE BUDDY AND HE SAID THE SAME HAD HAPPENED TO HIM. ANOTHER ACQUAINTANCE SAID HE HAD IT HAPPEN WITH HIS PICK UP TRUCK. I CALLED MY FORD DEALER AND WAS TOLD THEY HAD A REPLACEMENT "WINCH & CABLE" IN STOCK SO I THOUGHT WHAT HAPPENED TO ME WAS NOT A RARE OCCURRENCE AND WAS RECALL WORTHY. IT CERTAINLY IS A SAFETY HAZARD AND I HAVE NO CLUE WHAT HAVOC MY SPARE MAY HAVE CREATED ON THE HIGHWAY OR WHEREVER IT DROPPED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155997April 24, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE BLEND DOOR ON MY 1997 FORD EXPLORER FAILED. THIS FAILURE DID NOT ALLOW PROPER DE-FOGGING OF THE WINDSHIELD. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152109March 7, 2006
AIR BAGS:FRONTAL
DT*: THE CONTACT STATED WHILE DRIVING 20MPH A VEHICLE COLLIDED WITH THE CONTACT'S VEHICLE. THIS WAS A SIDE AND FRONTAL IMPACT AND THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY. THE SEAT BELTS WERE IN USE. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP. UPON INSPECTION THE STEERING WHEEL WAS SEPARATED THREE MILLILITERS AS IF THE AIR BAG WAS GOING TO DEPLOY. THE AIRBAG WARNING AND CHECK ENGINE LIGHT WERE ILLUMINATED. THE MANUFACTURER HAS NOT BEEN ALERTED AND NO REPAIRS WERE MADE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10150260February 14, 2006
SUSPENSION
REGARDING RECALL 00V402000 ON SWAY BAR PROBLEMS I ALSO WAS TOLD MY VEHICLE WAS BEYOND THE RECALL DATE HOWEVER THE SAME PARTS HAVE BROKEN JUST AS THE RECALL STATES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146639December 31, 2005
VISIBILITY
THE HEATER BLEND DOOR FAILED ON MY 1997 FORD EXPLORER WHILE DRIVING IT IN SNOWY CONDITIONS. I ONLY HAD COLD AIR BLOWING ON MY WINDOWS. AFTER REVIEWING WEB SITES, I HAVE FOUND THAT THE TOP PIECE OF MY HEATERS HOT AND COLD BLEND DOOR IS BROKEN. THE COST OF REPLACING THIS ONE PIECE OF PLASTIC IS AROUND $1000. FORD HAS A REPLACEMENT PART THAT IS NOW STRONGER, BUT FAILS TO REALIZE THE DEFECT IN THE OLDER DOORS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146434December 19, 2005
TIRES:TREAD/BELT
1997 FORD EXPLORER REAR WHEEL BOUNCED AND TIRE TREAD CAME OFF. *TS *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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