Ford Explorer Complaints (2022)

257 consumer complaints on file.

#11596284June 24, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The vehicle is a hybrid police interceptor utility. The unit was moving running radar and activated its emergency equipment, made a u-turn on a highway cross over, when accelerating in pursuit of a vehicle its engine stalled out and shut off. The vehicle stated to shift to neutral and restart when safe. The officer shifted to neutral and the vehicle would not restart. It was coasted off the roadway and towed. This is the third issue of this type that has occurred with our fleet of ford hybrid police interceptor utilities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596096June 24, 2024
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
The contact owns a 2022 Ford Explorer. The contact stated that the passenger’s side rear window failed to roll up. The contact stated that after inspecting the vehicle, as a certified engineer, the master control switch on the driver’s side door had remained in the down position allowing for the window to remain down. The plastic around the switch was warped, causing the switch to remain in a downward position to activate the button. The contact manually raised the window and disconnected the connector from the circuit board to allow all other windows to properly function. The dealer was contacted, and it was confirmed that the VIN was not under recall for the failure. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596084June 24, 2024
VISIBILITY
The contact owns a 2022 Ford Explorer. The contact stated that while the vehicle was parked and idling with the air conditioner activated, the rear hatch door window suddenly shattered. The contact stated that during the failure, there was no impact on the window to cause the shattering of the window. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595799June 21, 2024
POWER TRAIN
The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592614June 5, 2024
BACK OVER PREVENTION
The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to use the rear-view camera, a blue screen was displayed. The contact stated there was message on the instrument panel that the rear camera failed to operate as intended. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that parts were limited. The failure mileage was approximately 24,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589564May 19, 2024
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Driving on the highway and the sunroof exploded. No one around and no overpass. No signs of impact or object in or near vehicle. No other damage to vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586437May 1, 2024
ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR
The contact owns a 2022 Ford Explorer. The contact stated while reversing, the rearview camera failed to display properly with a delay while shifting into gear. The vehicle was taken to the dealer where it was diagnosed with a hardware system failure which needed to be replaced. The vehicle was repaired but the failure persisted. The dealer stated that a known software system recall had been associated with the vehicle, but the VIN was not associated with the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582972April 15, 2024
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The contact owns a 2022 Ford Explorer. The contact stated that while his wife was driving at approximately 50 MPH, the hood came ajar and shattered the front windshield. The driver heard two abnormal beeps before the failure. There was glass on the interior of the vehicle. There were no reported injuries. The driver was able to continue driving. There were no warning lights illuminated. The contact noticed that the safety latch was missing. The vehicle was taken to the local dealer, who informed the contact that the latch had to be pulled twice to unlock. The vehicle was not diagnosed or repaired. The dealer referred him to the body shop. The manufacturer was contacted and declined a claim for the repair. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582672April 12, 2024
ENGINE
I was driving down the highway and my vehicle suddenly lost power and the motor blew up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578136March 18, 2024
PARKING BRAKE
The contact owns a 2022 Ford Explorer. The contact stated that while attempting to reverse, the vehicle failed to move, after which the contact became aware that the parking brake had failed to properly disengage. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577936March 18, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ford Explorer. The contact stated that while the vehicle was parked on an incline, and with a quarter tank of fuel in the vehicle, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575750March 6, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2022 Ford Explorer. The contact stated that while driving at an undisclosed speed, the reverse mode did not function as needed. The contact stated that when the gear shifter was shifted to reverse mode, the vehicle rolled either forward or backwards and then hesitated. The vehicle was taken to the dealer, however the failure was not diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575531March 5, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Ford Explorer. The contact stated the vehicle would not restart at a gas station with high technical security. No warning lights was illuminated. The contact was able to enter and exit and lock the vehicle, but not restart the vehicle. The contact spoke with the dealer who felt as if there was a radio frequency interrupting with the computer in the vehicle causing the vehicle to shutoff. The failure recurred an additional time. The manufacturer was notified of the failure. The approximate failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573973February 26, 2024
POWER TRAIN
The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, an appointment to repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue but disconnected the call without scheduling an appointment. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573855February 25, 2024
SERVICE BRAKES
On 4 separate occasions the brakes on this Explorer failed to engage. The first incident happened as I was backing out of my garage and the brakes did not engage immediately. This resulted in my damaging our trellis. I was traveling at about 5 mph This happened Sept. 2023. The second incident happened as I was coming out of the car wash and applied the brake, but it did not engage and this resulted in a small fender bender with the car in front of me.- Again very slow speed, about 2 MPH Happened in November 2023. The third incident was on the road as I approached a car stopped for a red light. Again the brakes failed to engage, but I was able to avoid the car in front of me by swerving into the lane to the left. Fortunately no car was approaching on that lane this happened November 2023. The final incident again was on the road. The car in front of me was stopped for a left turn and I applied the brakes, the car did not stop so I swerved to the right onto a lawn and side swiped a tree before the brakes finally took hold. I was slowed down to about 30 MPH happened inJanuary 2024.. This failure in the car braking system has resulted in a substantial money loss . After these incidents I am no longer driving the car. I contacted the dealership and they would not look at the vehicle until it was repaired. We will be returning the car to the dealership for their evaluation of the problem.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11572058February 15, 2024
POWER TRAIN
Select reverse with gear shift. Does not engage reverse for approximately 8-10 seconds once selected and when engine is warm. Have almost been hit multiple times when backing up because it takes so long to engage reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569718February 3, 2024
SUSPENSION, POWER TRAIN
Front suspension makes rattling noise when driving under 20 mi/hr on bumpy roads . Especially noticed in cold temperatures. Dealership replaced sway bar link that has not fixed the Problem. Also power training light flashed multiple times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560172December 14, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Transmission fails to smoothly shift, vehicle delays going in reverse after driving causing delays to park and shakes while downshifting. Drivers anticipate the vehicle to be able to backup sooner and can cause accident with delays. Safety 360 display and rear view camera goes completely out, inverts, and has delay when functions. Vehicle has full power failure while driving and can take 10 minutes to turn back on, happened twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559879December 13, 2023
BACK OVER PREVENTION
The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the backup camera displayed a blue screen. The vehicle was not repaired. The failure mileage was 45,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559814December 12, 2023
POWER TRAIN
When shifting drive to reverse it takes 4 to 5 seconds to start moving the car. This being a very dangerous situation when backing into a busy street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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