Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#836339March 31, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE CAUGHT ON FIRE IN THE ENGINE AFTER SITTING FOR OVER AN HOUR. ALSO CAUSED THE HOUSE TO CATCH ON FIRE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#705144March 31, 1999
EQUIPMENT:ELECTRICAL
THIS TRUCK HAS BEEN TO THE SHOP OVER 4 TIMES IN THE LAST 2 MONTHS FOR THE PROBLEM AND IT IS NOT FIXED YET. THEY TOLD ME THAT MY TRUCK IS NOT THE ONLY ONE AND THAT THEY ARE WORKING ON IT. THEY WERE TO CALL LAST WEEK FOR THE FLIGHT RECORDER BOX TO BE USED I CALLED THEM TODAY THEY STATE IT WILL BE NEXT WEEK. I AM VERY TIRED OF TAKING MY TRUCK IN FOR THE SAME PROBLEM. PLEASE HELP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#705090March 30, 1999
SUSPENSION:FRONT
NO SUMMARY LISTED FOR THIS VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#834466March 24, 1999
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
WHILE DRIVING AT 25 TO 30 MPH STOPPED AT A STOP SIGN AND NOTICED SMOKE COMING FROM UNDER THE HOOD DUE TO A LEAK FROM THE FUEL LINE. A SPARK TOUCHED SOME OF THE WIRES, CAUSING A FIRE. FIRE DEPARTMENT CAME OUT TO PUT OUT THE FIRE, AND THEY DISCONNECTED THE WIRES. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#836109March 24, 1999
STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
WHILE DRIVING 45 MPH ENTIRE SPINDLE ASSEMBLY DISENGAGED, CAUSING A COLLISION TO OCCUR. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#704784March 23, 1999
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, UNKNOWN OR OTHER
REAR DOOR LOCKS WON'T UNLOCK UNLESS YOU USE UNLOCK BUTTON ON FRONT DOOR FIRST. CHILD SAFETY DOOR LOCK WON'T DISENGAGE ON LEFT REAR DOOR, SOMEONE HAS TO OPEN LEFT REAR DOOR FROM THE OUTSIDE. KEYLESS CONTROL WILL NOT UNLOCK EITHER IF RIGHT REAR DOOR LOCK GETS HUNG UP. I HAVE TRIED SEVERAL TIMES TO GET REPAIRED, BUT HAVE NO DOCUMENTATION EXCEPT ONCE IN 1997. I SELDOM HAVE PASSENGERS IN THE BACK, BUT IF THERE WAS AN ACCIDENT ANYONE IN THE REAR COULD NOT GET OUT. I JUST WANT THE DOOR LOCKS FIXED. THERE ARE SOME SIMILIAR COMPLAINTS WITH THE NHTSA, IDI ID 702648, 827786, 829733, 537402, 538918, AND 530692. ANY HELP WILL BE APPRECIATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#836032March 22, 1999
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR STICKS TO THE POINT WHERE CONSUMER HAS TO PUT FOOT BEHIND THE PEDAL TO RELEASE IT FROM THE FLOOR. EVEN BY APPLYING THE BRAKES, IT WILL NOT DECREASE SPEED. DEALER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#704524March 16, 1999
UNKNOWN OR OTHER
IN EARLY MARCH OF 1997 THE FORD ASSEMBLY PLANT IN LOUISVILLE, KY FLOODED. THIS PLANT PRODUCES FORD EXPLORERS, MERCURY MOUNTAINEERS, AND FORD RANGER PICKUP TRUCKS. FORD ESTIMATED THAT "APPROXIMATELY 2000 VEHICLES WERE AFFECTED." FORD ALSO STATED THAT "NONE OF THE DAMAGED VEHICLES WILL BE SHIPPED TO DEALERSHIPS." NOT TRUE. I BOUGHT ONE OF THE DAMAGED VEHICLES AT DON REID FORD IN MAITLAND, FLORIDA. DON REID FORD FAILED TO DISCLOSE THE MATERIAL FACT THAT MY TRUCK HAD BEEN FLOODED AND CLEANED AS A RESULT OF THE FLOOD. MY GUESS IS THAT FORD SOLD ALL OR MOST OF THE 2000 DAMAGED VEHICLES. MY TRUCK IS RUSTING, ON THE BUMPER AND THE UNDERSIDE OF THE CAR. I ALSO HAVE AN ELECTRICAL PROBLEM: MY WINDSHIELD WIPERS COME ON OF THEIR OWN VOLITION. I ASSUME THAT THE OTHER OWNERS OF THESE DAMAGED VEHICLES MIGHT BE HAVING ELECTRICAL PROBLEMS, OR OTHER UNEXPLAINED PROBLEMS RELATED TO THE FLOOD, WHICH COULD POSE SAFETY PROBLEMS. THE PROBLEM IS THAT THESE OWNERS DON'T KNOW THAT THEIR VEHICLES HAD BEEN SITTING IN THE FLOODWATERS OF KENTUCKY. MY GUESS IS THAT FORD HAS SECRET WARRANTIES FOR THESE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#835876March 15, 1999
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
THE BACK UP LIGHTS GO OUT. THE FUSE HAD BEEN REPLACED SEVERAL TIMES. HAVE TAKEN TO 4 DIFFERENT DEALERS FOR SAME PROBLEM. SEEMS THE BACK UP LIGHTS & REAR DEFROSTER ARE CONNECTED TOGETHER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#704477March 15, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
PROBLEM APPEARS TO BE SPORADIC AND INITIALLY, APPLYING THE BRAKE PEDAL SLOWED THE VEHICLE DOWN. LAST INCIDENT CAUSED ENGAGING OF PARKING BRAKE, SHIFTING TO NEUTRAL AND TURNING OFF IGNITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#704340March 12, 1999
STRUCTURE:BODY:DOOR
PASSENGER SIDE DOOR CAME OPEN LAST 2 TIMES. THE LAST TIME THE DOOR CAME OPEN I FELL OUT OF IT, AND HURT MY BACK, AND CAN NOT STAND FOR ANY LENTGH OF TIME. I WOULD LIKE SOMETHING DONE ITS BEEN ONGOING FOR ALMOST 3 MONTHS WITH FORD MOTOR COMPANY. AND I E-MAILED YOU IN JANUARY AND I SHOULD OF HEARD SOMETHING FROM YOU BEGINNING OF FEBUARY. AND I STILL HAVE NOT HEARD FROM YOU WHY? THANK YOU NEDRA J. OSSO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#835660March 10, 1999
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WHILE DRIVING AT 60 MPH HEARD SOME NOISE AND THE CONSUMER PULLED OVER AND NOTICED WATER AND ANTI-FREEZE COMING FROM THE VEHICLE. CONSUMER TURNED VEHICLE OFF.WHEN TRYING TO START THE VEHICLE BACK UP, THE VEHICLE WON'T START. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#544103February 25, 1999
SERVICE BRAKES, ELECTRIC
THE INSTRUMENT PANEL DOES NOT ILLUMINATE ALL THE GUAGES PROPERLY, ORIGINAL INSTRUMENT CLUSTER REPLACED BUT THE PROBLEM PERSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703708February 24, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION PROBLEM OCCURRED BEGINNING IN OCTOBER 1997 UNTIL NOVEMBER 1998 WHEN VEHICLE WAS RETURNED TO FORD PER A LEMON LAW SETTLEMENT. TRANSMISSION PROBLEMS INCLUDED LACK OF POWER, LOSS OF POWER, ERRATIC IDLE AND THROTTLE. PLEASE CONTACT ME FOR MORE INFORMATION PER YOUR INVESTIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703693February 24, 1999
VEHICLE SPEED CONTROL
EVERYTIME I DRIVE MY FORD EXPLORER, THE GAS PEDAL STICKS IN THE OFF POSITION. AS A RESULT, I HAVE TO STEP ON THE GAS PEDAL HARDER, AND SOMETIMES I GO FLYING OUT THE DRIVEWAY. I SPOKE WITH DELACY SERVICE DEPARTMENT AND THEY SAID THAT THERE IS NO RECALL YET ON THE VEHICLE AND SINCE IT IS OUT OF WARRENTY, THEY WOULDN'T GET PAID TO DO IT AND ANYWAY THEY DON'T KNOW HOW TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703694February 24, 1999
VEHICLE SPEED CONTROL
EACH TIME I START THE VEHICLE AND PUT MY FOOT ON THE GAS PEDAL, IT STICKS. THEN IT IS NECESSARY TO STEP ON IT EVEN HARDER. IT EVENTUALLY CATCHES AND THEN I SURGE FORWARD OR BACKWARD (DEPENDING ON WHETHER I AM IN DRIVE OR REVERSE). THE DEALERSHIP SAYS THAT I MUST WAIT UNTIL MY VEHICLE IDENTIFICATION NUMBER COMES UP TO GET IT FIXED. IN THE MEANTIME, I JUST HAVE TO LIVE WITH IT. IS THERE ANYTHING I CAN DO TO SPEED UP THE PROCESS? MY VEHICLE IS STILL UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#544040February 24, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:IGNITION:MODULE
ENGINE O-RINGS AND COMPUTER PROGRAM FAULTY CAUSING CONTINUED ENGINE STALLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703637February 23, 1999
UNKNOWN OR OTHER
ANECDOTAL DESCRIPTION EMAILED TO NHTSA WEBMASTER 5 MINUTES AGO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#833728February 21, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRVING AT 35MPH AND COMING TO A LIGHT CONSUMER TRIED TO STOP. VEHICLE HAD ENOUGH TIME TO STOP, THE PEDAL WAS NORMAL AND GAVE NO SIGNS OF A PROBLEM. HOWEVER, CONSUMER HIT VEHICLE IN FRONT. DEALER HAS BEEN CONTACTED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#703549February 21, 1999
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN VEHICLE IS COLD AND FIRST STARTED, GAS PEDAL WILL STICK AND HAS TO BE PRESSED EXTREMELY HARD TO GET VEHICLE TO MOVE. THROTTLE BODY REPLACED ONCE AND SEEMED TO CORRECT PROBLEM FOR A YEAR. PROBLEM NOW BACK, IT APPEARS TO BE A PROBLEM WITH INJECTION SYSTEM WHICH MAY CAUSE VEHICLE TO JUMP FORWARD AS GAS PEDAL HAS TO BE PUSHED EXTREMELY HARD TO MOVE VEHICLE AFTER FIRST STARTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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