Ford Explorer Complaints (2003)

1,274 consumer complaints on file.

#10107486March 2, 2005
AIR BAGS:FRONTAL
WHEN THE CONSUMER HIT A DEER AT 35 MPH THE AIR BAGS DID NOT DEPLOY. THE CONSUMER CONTINUED TO DRIVE. . PLEASE PROVIDE MORE INFORMATION. *JB AFTER HITTING THE DEER THE AIR BAG GASES DEPLOYED AND SPREAD THROUGHOUT THE CABIN OF THE VEHICLE. HOWEVER, THE AIR BAGS DID NOT DEPLOY. AFTER IMPACT, THE AIR BAG INDICATOR LIGHT ON THE DASHBOARD REMAINED ILLUMINATED. *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10112318February 28, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
BOUGHT VEHICLE NOV 2002. NO PROBLEMS TILL JAN 2005 AT APPROX 35000 MI. WHINING NOISE COMING FROM REAR END AT 45 - 65 MPH. HOPED PROBLEM WOULD GO AWAY BUT HAS NOT. VEHICLE PAST WARRANTY IN FEB 2005 WHEN BROUGHT IN FOR TAILGATE RECALL AT 37,000. DEALER WOULD NOT LOOK AT PROBLEM. CURRENTLY DRIVING VEHICLE WITH WHINING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112153February 25, 2005
VISIBILITY:GLASS, SIDE/REAR
NHTSA SAFETY RECALL 04V-442 OF 2003 FORD EXPLORER FORD IS REFUSING TO FIX MY VEHICLE. FORD IS STATING MY VEHICLE HAS NO RECALLS AND THIS RECALL DOES NOT EFFECT MY VEHICLE. I WAS DRIVING DOWN A ROAD WITH NO OTHER CARS WHEN MY REAR WINDSHIELD EXPLODED. THIS CAUSED ME TO THINK SOMEONE WAS SHOOTING OR ATTACKING WHICH ALMOST CAUSED ME TO CRASH MY VEHICLE THINKING I WAS UNDER ATTACK. THE POLICE CAME AND WROTE A REPORT, INVESTIGATED AND FOUND NO EVIDENCE OF MALICIOUS ACTS. FORD IS REFUSING TO RESOLVE THIS AND WILL NOT SAY WHY MY VEHICLE IS NOT EFFECTED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112945February 23, 2005
ENGINE AND ENGINE COOLING
WHEN THE CONSUMER APPLIED THE BRAKE TO SLOW DOWN, THE VEHICLE CUT OFF. THE VEHICLE HAS BEEN TAKEN TO THE DEALER AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112812February 22, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE PLASTIC MOLDING AROUND THE REAR GLASS ON THE LIFTGATE CRACKED. CONSUMER WAS CONCERNED THAT THE GLASS MAY FALL OUT WHILE OPENING THE LIFTGATE OR WHILE DRIVING. THE DEALER WAS NOTIFIED.*AK.....THE CONSUMER WAS ADVISED BY DEALERSHIP THAT THIS HAPPENED TO A LOT OF PEOPLE. IF NOT UNDER WARRANTY THE CONSUMER MUST PAY. THE CONSUMER'S GAS GAUGE FAILED WITH ONLY 2500 MILLES OVER WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110784February 19, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
WHEN COLD, BELOW 35 DEGREES F, THE REAR HATCH WILL NOT FULLY OPEN. THE HATCH STOPS AT HEAD HEIGHT. I'VE HIT MY HEAD TWICE. FORD HAS SAID BECAUSE THE HATCH OPENS WHEN IT'S WARM, THERE IS NOTHING THEY CAN DO. IT'S A MINOR HEAD BUMP, BUT HAS POTENTIAL TO DAMAGE AN EYE BECAUSE OF THE WAY THE HATCH SHEET METAL PROTRUDES. THE SUV IS A 2003 FORD EXPLORER.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10111733February 17, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
AFTER RECEIVING A RECALL LETTER FOR THE LIFTGATE, THE CONSUMER IS UNABLE TO OBTAIN REPAIR, SINCE THE PART IS NOT AVAILABLE. LIFTGATE RECALL NHTSA 04V442000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108738February 16, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE CONSUMER RECEIVED A RECALL LETTER FOR THE LIFTGATE, AND NO PARTS WERE AVAILABLE TO MAKE THE REPAIR. NHTSA LIFTGATE RECALL 04V442000 *JB *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110553February 15, 2005
SUSPENSION:FRONT:WHEEL BEARING
I PURCHASED A 2003 FORD EXPLORER 2WD , I RECENTLY FOUND OUT THAT BOTH FRONT WHEEL BEARING NEED TO BE REPLACED ON THIS VEHICLE. THERE IS POSSIBLY A DEFECT WITH THESE PARTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110425February 12, 2005
STRUCTURE:BODY:ROOF AND PILLARS
MY AUNT'S VEHICLE WAS INVOLVED IN AN ACCIDENT WHERE THE VEHICLE ROLLED SEVERAL TIMES. THE FRONT PILLAR ON THE DRIVER'S SIDE COLLAPSED ALLOWING THE ROOF TO COLLAPSE ALMOST DOWN TO THE LEVEL OF THE STEERING WHEEL. THERE WAS ALSO A LACK OF AVAILABILITY OF SIDE CURTAIN AIRBAGS ON THE VEHICLE. THE ACCIDENT RESULTED IN THE DEATH OF THE DRIVER OF THE VEHICLE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10110099February 8, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CRUISE CONTROL DOES NOT ENGAGE MOST OF THE TIME. I POWER THE SYSTEM ON, BUT WHEN PRESSING THE SET BUTTON, THE SYSTEM POWER QUICKLY BLINKS ON AND OFF. BRAKE PEDAL IS NOT DEPRESSED, IT OCCURS AT ANY SPEED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109934February 6, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
RECEIVED RECALL NOTICE FOR HINGES ON REAR WINDOW OF HATCH AND WAS ADVISED NOT TO OPEN UNTIL HINGES WERE REPLACED, WHICH I DID NOT. NOTICED THE FIBERGLASS UNDER THE WINDOW CRACKED APPROXIMATELY 4 INCHES TO THE LEFT OF THE LATCH. TOOK THE VEHICLE TO FORD DEALER AND THE WARRANTY ADMINISTRATOR SAID THE FIBERGLASS WAS NOT COVERED UNDER RECALL. THE WARRANTY ADMINISTRATOR SAID HE WOULD SEND A REQUEST FOR FORD TO REPAIR THE FIBERGLASS UNDER THE GLASS BUT DOESN'T KNOW IF THEY WILL SINCE THEY HAVE DENIED PAYING FOR A FEW OF THESE THAT HE HAS ALREADY SUBMITTED. I AM CONVINCED THIS DAMAGE IS A DIRECT RESULT OF THE DEFECTIVE HINGE AND FEEL THAT FORD SHOULD REPAIR MY VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109225January 31, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CONSUMER RECEIVED RECALL CAMPAIGN 04V442000 CONCERNING REAR LIFTGATE GLASS. HOWEVER, CONSUMER WAS WAITING SINCE OCTOBER 2004 FOR REPAIRS. FORD CONTINUOUSLY TOLD HER THAT THE PARTS WERE NOT IN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109259January 31, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
NHTSA RECALL CAMPAIGN 04V442000 CONCERNING REAR LIFTGATE GLASS. OWNER RECEIVED NOTIFICATION FROM THE MANUFACTURER IN OCTOBER 2004. OWNER HAS BEEN IN TOUCH WITH THE DEALERSHIP, BUT IS CONSTANTLY BEING TOLD THAT PARTS NEEDED TO REPAIR THE RECALL ARE UNAVAILABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108853January 25, 2005
AIR BAGS:FRONTAL
THE CONSUMER HIT A TELEPHONE POLE AT 30 MPH WHEN HE/SHE TRIED TO AVOID HITTING ANOTHER MOTORIST. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE MANUFACTURER WAS CONTACTED BY OWNER. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10108754January 24, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE CONSUMER WAS EXPERIENCING PROBLEMS WITH THE LIFTGATE LATCH. SHE THEN TOOK VEHICLE TO GET SERVICED. RECENTLY WHILE SHE WAS DRIVING, THE BACK WINDOW LITERALLY CAME OFF. SHE WAS AWARE OF A RECALL FOR THIS VEHICLE. NHTSA'S RECALL #04V442000. WHEN THE CONSUMER CONTACTED THE MANUFACTURER, THEY DENIED THAT THERE WAS SUCH A RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109566January 23, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE CONSUMER COMPLAINED OF NOISE COMING FROM THE AIR CONDITIONER. *NM *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108597January 21, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
COMPLAINT RECEIVED VIA E-MAIL."I HAVE A 2003 FORD EXPLORER AND THE REAR GLASS HATCH HAS A RECALL. RECALL # 04S20 WE FIRST BROUGHT THE PROBLEM TO HAWKINSON FORD'S ATTENTION SEPT 2004. IN OCT 2004 WE RECEIVED A NOTICE AND WERE TOLD THE HINGE HAD TO BE REDESIGNED AND WOULD TAKE SEVERAL MONTHS. JAN 11, 2005 WE HAD THE REPAIRS DONE TO THE HINGES. THE NEXT DAY THE VERY FIRST TIME THE HATCH WAS OPENED BOTH HINGES MOVED I DROVE RIGHT BACK TO THE DEALERSHIP. I SPOKE TO PAUL'S THE ASSISTANT MANAGER AND SHOWED HIM THIS PROBLEM, HE WAS AMAZED. WE SET UP ANOTHER APPOINTMENT TO HAVE IT CHECKED AND REPAIRED. MY CONCERN IF THIS IS THEIR NEW DESIGN, WOW IT LASTED 1 OPENING AND NOW I HAVE MOISTURE IN MY EXPLORER BECAUSE THE WINDOW DOESN'T CLOSE PROPERLY. I CAN ONLY USED THE LIFT GATE AND HAVE TO WORRY IF I DRIVE COULD BUMPS CAUSE THE WINDOW TO FALL OUT. I WOULD LIKE TO TALK TO SOMEONE ON THE SUBJECT IN REGARDS TO MY OPTIONS." *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107490January 18, 2005
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE LOSES POWER WHILE DRIVING. THE CHECK ENGINE LIGHT COMES ON. OWNER HAS TAKEN THE VEHICLE TO THE DEALER AND WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM. OWNER HAS ALSO CONTACTED THE MANUFACTURER WHO HAS BEEN OF NO HELP EITHER. PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106421January 16, 2005
POWER TRAIN:MANUAL TRANSMISSION
I BOUGHT A 2003 EXPLORER NEW FROM THE DEALER AND EVER SINCE I HAD THIS VEHICLE IT HAS CLUNKED INTO GEAR FROM PARK TO DRIVE, FROM REVERSE TO DRIVE, AND SOMETIMES WHEN I AM PARKED AND PUT IT IN REVERSE TO PULL OUT OF THE SPOT IT LUNGES BACK FOR NO REASON. I AM AFRAID TO EVEN PARALLEL PARK NOT KNOWING IF IT WILL GO AND LUNGE BACK AND HIT THE CAR BEHIND ME. I HAVE HAD IT TO THE DEALER APPROX. 9 TIMES FOR THE TRANS AND THEY CANT SEEM TO FIX IT. THEY KEEP PULLING AT STRINGS AND CHANGING PARTS AND TRYING TO FIX THE PROBLEM BUT IT HAS NOT BEEN FIXED YET. THIS WAS 1 YEAR AGO AND I AM STILL HAVING THE SAME PROBLEM, THE VEHICLE HAS BEEN HAVING MORE PROBLEMS AS THE YEAR WENT ON AND I CONTINUE TO TAKE IT BACK TO THE DEALER BUT THEY STILL CANT SEEM TO FIX IT. IT STARTED 10/2003 AND THIS IS 1/2005 AND STILL NOT FIXED... *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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