Ford Explorer Complaints (2003)
1,274 consumer complaints on file.
- #10149302February 2, 2006STRUCTURE:BODY:HATCHBACK/LIFTGATE
OUR FORD EXPLORER WAS PARKED IN OUR GARAGE LIKE IT IS EVERY NIGHT. IN THE MORNING WE WENT OUT TO PUT SOMETHING IN THE BACK OF THE EXPLORER WHEN WE NOTICED THAT THE BACK TOP HATCH WAS CRACKED. IT CRACKED RIGHT DOWN THE MIDDLE OF THE FORD SIGN. WHEN WE CLOSED THE HATCH AFTER NOTICING IT IT PINCHED MY FINGERS. WE CONTACTED THE DEALER WHERE WE BOUGHT THE VEHICLE AND WE WERE TOLD THAT IT WAS A SERVICE BULLETIN BUT NOT A RECALL AND THAT HE UNDERSTOOD THAT IT WAS DANGEROUS AND TOLD US TO CONTACT FORD CUSTOMER SERVICE. MY HUSBAND CONTACTED THEM AND WAS TOLD THAT THEY COULD NOT FIX THE PROBLEM. FORD GAVE US AN ESTIMATE TO FIX IT AND IT WOULD BE ABOUT $400. THE PROBLEM WITH THE HATCH BEING CRACKED IS THAT IF SOMEONE WAS SITTING IN THE THIRD ROW SEAT AT ANY TIME THE GLASS COULD POP OUT AND HIT THEM IN THE HEAD. WHEN YOU DO OPEN THE HATCH YOUR FINGERS GET PINCHED IF THEY ARE IN THE WRONG PLACE. WE HAVE NOT GOTTEN THE PROBLEM FIXED YET. *NM
- Crash:
- No
- Fire:
- No
- Injuries:
- 1
- Deaths:
- 0
- #10148831January 27, 2006ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED WHILE DRIVING AT 70 MPH SMOKE EMITTED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS PULLED OFF THE ROAD AND TOWED TO THE DEALERSHIP. THE RADIATOR, FUEL FILTER, AIR FILTER, AND STEERING GEAR ASSEMBLY WAS REPLACED, THE FRONT END WAS ALIGNED AS WELL. TWO DAYS LATER WHILE DRIVING AT 70 MPH SMOKE WAS NOTICED IN THE REARVIEW MIRROR. THE VEHICLE WAS PULLED OFF THE ROAD AND LESS THAN ONE MINUTE LATER THE ENTIRE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT RESPONDED AND EXTINGUISHED THE FIRE. THE FIRE MARSHAL DETERMINED THIS FIRE WAS CAUSED BY A MECHANICAL FAILURE MALFUNCTION. THERE WAS A POLICE AND FIRE REPORT FILED.
- Crash:
- No
- Fire:
- Yes
- Injuries:
- 0
- Deaths:
- 0
- #10148162January 19, 2006STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
I WAS DRIVING TO WORK ON 1/12/06 AT 6:15 AM. IT WAS RUSH HOUR TRAFFIC AND ALL OF THE SUDDEN MY HOOD FLEW UP. I COULDN'T SEE A THING. I HAD TO MERGE OVER 3 LANES TO GET TO THE SHOULDER OF THE ROAD. I COULDN'T SEE ANYTHING IN FRONT OF ME BECAUSE THE HOOD OF MY TRUCK COMPLETELY COVERED MY FRONT WINDOW. WHEN I GOT TO THE SHOULDER OF THE HIGHWAY A HIGHWAY PATROL STOPPED. HE SAID THAT HE WAS AMAZED THAT I WASN'T SERIOUSLY INJURED OR EVEN DEAD. I GOT THE HOOD TO COME BACK DOWN. THE HOOD WOULDN'T LATCH BECAUSE IT WAS BENT UP. I HAD TO DRIVE 15 MPH DOWN THE SIDE OF THE HIGHWAY UNTIL I COULD TAKE AN OFF RAMP. I HAD TO TAKE ALL THE BACK ROADS AND DRIVE DOWN THE SHOULDER OF THE ROAD TO GET BACK HOME. MY HUSBAND AND I PULLED UP THE HOOD AND WERE SHOCKED TO SEE WHAT THE ISSUE WAS. THE HOOK THAT LOCKED DOWN MY HOOD WAS GONE. THE ENTIRE HOOD HINGE AND ATTACHMENT WAS MISSING. THE ONLY WAY WE KNEW IT WAS EVER THERE WERE THE 2 SCREWS THAT HELD IT THERE. I CALLED THE DEALERSHIP AND TOLD THEM WHAT HAPPENED. THEY KIND OF DISMISSED IT LIKE I WAS OVERSTATING THE FACTS. THE HOOD WAS SHUT. I DIDN'T HIT A POT HOLE OR ANYTHING. MY HUSBAND TOOK THE TRUCK OVER TO THE DEALERSHIP. AS SOON AS THEY SAW IT THEY SAID THEY COULDN'T BELIEVE IT. IT HAD TO BE A MANUFACTURER'S DEFECT. THEY SAID THEY HAD TO LOOK IT OVER AND TALK TO THEIR MANAGER AND THEN THEY WOULD CALL US. WE CALLED BACK ON FRIDAY, 1-13-06. THEY ASSURED ME IT WAS A MANUFACTURER'S DEFECT AND THEY WERE GOING TO REPLACE THE HOOD, GRILL AREA UNDER THE WINDSHIELD WIPERS, AND DO SOMETHING WITH THE TO FRONT QUARTER PANELS BECAUSE THEY WERE BENT UP FROM THE HOOD FLIPPING UP. THEY TOLD ME IT WOULD BE DONE BY TUESDAY AND AT NO COST TO ME. IT IS 1/19/06 AND THEY TOLD MY HUSBAND THEY HAVEN'T ORDERED ANYTHING AND THEY SAID THEY HAVEN'T HAD THE TIME. THEY SAID THEY AREN'T PUTTING NEW PARTS BACK ON MY TRUCK. WHY IS THAT. I SHOULDN'T HAVE TO PAY FOR FORD'S MANUFACTURE DEFECT THAT COULD HAVE KILLED ME. *JB
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10147225January 9, 2006POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, WHEELS:HUB
WHINING NOISE COMING FROM REAR BECAME LOUDER 41,000 MILE ON ODO DEALER ADVISED REAR WHEEL BEARINGS SEALS AND STRUT INSERTS, WE HAD THE REPAIRS MADE $1000.00 ONE YEAR LATER WE NOTICED MORE NOISE AND CHATTER WHEN TURNING,DEALER ADVISED REAR DIFFERENTIAL NEEDS REBUILD, AND NEW CLUTCH PACKS. WE ARE HAVING THE REPAIRS MADE AT THIS TIME. THESE ARE EXPENSIVE PROBLEMS FORD SHOULD BE HELD RESPONSIBLE. *JB
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10146788January 3, 2006FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
WHEN FILLING GAS TANK OF FORD SPORT TRAC, GASOLINE SUDDENLY AND WITHOUT WARNING SPRAYED OUT OF FILLER PIPE COVERING MY CLOTHS WITH GASOLINE. I TOOK VEHICLE BACK TO DEALER AND TOLD IT HAS BEEN REPAIRED. NEXT TIME I FILLED THE TANK, GASOLINE AGAIN WITHOUT WARNING ERUPTED FROM FILL PIPE AND SPRAYED ON MY SHOES AND PANTS. AGAIN RETURNED THE AUTOMOBILE TO DEALER AND TOLD THAT THE VENT PIPE HAD WATER IN IT. TOLD THAT IT HAD BEEN FIXED. AFTER AUTO RETURNED IT FILLED ONCE WITHOUT DIFFICULTY. HOWEVER, THE SECOND TIME I TRIED TO FILLED IT, GASOLINE SPRAYED OUT OF FILL PIPE. I IMMEDIATELY RETURNED TO DEALER. THIS TIME I WAS TOLD THERE WAS A FORD "SERVICE BULLETIN" ON THE VEHICLE INDICATING THAT VENT HOLE WAS TOO LARGE AND WATER AND OTHER MATERIAL COULD THEREFORE INTO VENT PIPE. DEALER REPAIRED AUTOMOBILE BUT WOULD NOT RELEASE AUTOMOBILE UNTIL $500.00 REPAIR BILL PAID, DESPITE FORD ACKNOWLEDGING THAT THIS WAS A MANUFACTURER'S DEFECT IN CERTAIN SPORT TRAC MODELS. THIS IS A VERY DANGEROUS DEFECT, CAUSING GASOLINE TO SPRAY ALL OVER PEOPLE AND RUN OUT ON THE GROUND. WITH THE ADMISSION THAT IT IS A DEFECT, FORD SHOULD BE REQUIRED TO RECALL ALL SPORT TRAC AND PAY FOR REPAIRS. DOES IT REQUIRE THAT SOMEONE FIRST BE BURNING TO DEATH BEFORE APPROPRIATE ACTION IS TAKEN? *JB
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10146386December 29, 2005ENGINE AND ENGINE COOLING:ENGINE
THE WEATHER WAS MILD FOR MICHIGAN, MID 40S. THE VEHICLE HAD BEEN PARKED FOR 1 HOUR AFTER HAVING BEEN DRIVEN FOR ABOUT 40 HIGHWAY MILES. THE VEHICLE WAS THEN STARTED AND DRIVEN LESS THAN ONE QUARTER MILE TO A STOP LIGHT. WHILE WAITING FOR THE LIGHT TO CHANGE, THE VEHICLE SURGED AHEAD. I WAS ABLE TO CONTROL THE VEHICLE BY STOMPING ON THE BRAKE PEDAL AND THOWING THE GEAR SHIFT INTO PARK. *NM
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10145792December 21, 2005STRUCTURE:BODY:HATCHBACK/LIFTGATE
I HAVE A 2003 FORD EXPLORER XLS. THE REAR LIFT GATE ON THIS VEHICLE HAS CRACKED DIRECTLY BELOW THE REAR WINDOW. WE HAVE SPOKEN TO THE FORD DEALERSHIP HERE AND THEY SAY THEY ARE NOT OBLIGATED TO FIX THIS PIECE DUE THE VEHICLE BEING OUT OF THE INITIAL WARRANTY EVEN THOUGH I HAVE THE PREMIUM ESP PLAN AND THE FACT THAT TEMPERATURES GOT TO BELOW FREEZING (27 DEGREES F). THIS IS AN ENGINEERING DEFECT THAT SHOULD BE DEALT WITH SINCE THE PIECE LOCATED ON THE EXTERIOR OF THE VEHICLE AND SHOULD BE ABLE TO WITHSTAND FREEZING TEMPERATURES. THIS IS A PART I BELIEVE SHOULD BE COVERAGE AGAINST DEFECT. COST OF $57.00 PLUS INSTALLATION AND PAINTING. I WOULD LIKE ANY HELP IN THIS MATTER. *JB
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10144825December 9, 2005STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
DT: THE CONTACT STATES WHILE THE VEHICLE WAS PARKED SHE HEARD THE LIFTGATE GLASS EXPLODE. NOTHING HIT THE GLASS AND THE HYDRAULIC SHAFT RELEASED. THE VEHICLE IS CURRENTLY AT A LOCAL MECHANIC, BUT THEY HAVE NOT DIAGNOSED WHAT HAPPENED. THE DEALERSHIP AND MANUFACTURER WERE NOT WILLING TO ASSIST WITH REPAIRS, THEREFORE, THE INSURANCE COMPANY WAS REPAIRING THE VEHICLE. *AK
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10144416December 4, 2005SUSPENSION:FRONT:WHEEL BEARING
I WAS HAVING A ROARING NOISE IN THE FRONT END OF MY VEHICLE. I ROTATED MY TIRES, PURCHASED A NEW SET OF TIRES AND THE NOISE WAS STILL THERE. I TOOK IT BACK TO THE DEALER AND THEY INSPECTED IT AND SAID THAT I NEEDED BOTH , LEFT AND RIGHT FRONT WHEEL BEARINGS REPLACED. I HAD THEM REPAIRED AND I KEPT THE OLD PARTS AND THEY ARE AVAILABLE. THIS CORRECTED MY PROBLEM. IT IS FAULTY PARTS THAT FORD SHOULD HAVE RECALLED. MY CAR WAS OUT OF WARRANTY, SO THE EXPENSE WAS ALL ON ME. COST ME $572. IF BOTH HAD TO BE REPLACED, ITS OBVIOUS THEY WERE DEFECTIVE. I HAD 41704 MILES AT THE TIME I HAD THEM REPLACED. I CONTACTED FORD , THEY TOOK MY INFORMATION, BUT SAID THEY COULD NOT HELP ME, THERE HAD BEEN NO OTHER COMPLAINTS. *NM
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10144122December 1, 2005POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONTACT STATED VEHICLE WAS MAKING A CLANKING NOISE AND IT JUMPED OUT OF GEAR. THE DEALER HAD THE VEHICLE SEVERAL TIMES AND UPGRADED THE TRANSMISSION. THEY REPLACED PARTS IN THE REAR END OF THE TRANSMISSION. THE REPLACEMENT OF THESE PARTS DID NOT SOLVE THE PROBLEM. *AK
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10144100November 30, 2005POWER TRAIN:DRIVELINE
VIBRATION IN FRONT END OF 2003 FORD EXPLORER SPORT DETERMINED TO BE ASSOCIATED WITH THE FRONT WHEEL DRIVE. RESOLUTION HAS NOT OCCURRED TO DATE. BALANCED ALL DRIVE LINES BUT STILL VIBRATES. VIBRATION STOPS WHEN FRONT DRIVE LINE IS DISCONNECTED. NEXT APPROACH IS TO CONTINUE THROUGH REST OF DRIVE TRAIN. *NM
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10143658November 25, 2005ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
2003 FORD EXPLORER XLT STALLS WITHOUT WARNING. DEALERSHIP REPAIRED/REPLACED TRANSMISSION MAIN CONTROL VALVE TWICE; REPROGRAMMED/RECALIBRATED THE PCM TWICE; REPAIRED/REPLACED TRANSMISSION SOLENOID VALVE; REPLACED FUSE RELAYS; TESTED FUEL PRESSURE AND DID NUMEROUS OTHER DIAGNOSTIC TEST. STALLING PROBLEM STILL EXISTS. VEHICLE HAS BEEN TO DEALERSHIP 6 PLUS TIMES SINCE MARCH 05 FOR THE SAME PROBLEM. *JB
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10142403November 10, 2005SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, POWER TRAIN
I HAVE A 2003 FORD EXPLORER XLT 4X4, I HAVE HAD NOTHING BUT PROBLEMS WITH IT, A FEW MONTHS AGO I TOOK IT TO THE DEALERSHIP BECAUSE THE ABS LIGHT WAS ON AND THE 4X4 WAS NOT WORKING PROPERLY, THEY SUPPOSEDLY FIXED IT AND TOLD US THEY REPLACED A SPEED SENSOR, THEY ALSO FOUND 2 REAR AXLE SEAL LEAKS AND SUPPOSEDLY FIXED THOSE, THEN IN OCTOBER OF '05 I TOOK IT IN TO THE DEALERSHIP BECAUSE IT WAS JERKING BETWEEN 30 AND 40 MPH AND UPON ACCELERATION ON HILLS NOT MENTION THAT I COULD HEAR SOMETHING HAPPENING UNDERNEATH MY VEHICLE, THEY PUT IT UP ON THE RACK AND CAME BACK OUT AND SAID THE CLUTCH IN THE REAR END WAS SCORCHED AND NEEDED TO HAVE THE WHOLE REAR END REPLACE, SO I DID BUT WHEN I WAS DRIVING IT BACK HOME AFTER THE REPAIR IT STARTED JERKING AGAIN, AND AFTER SEVERAL WEEKS OF WORRY AND WONDER ANOTHER DEALERSHIP TELLS ME THAT THE TRANSFER CASE IS BAD, MY EXPLORER IS TRYING TO ENGAGE ITSELF IN 4X4, SO NOW I AM HAVING THE TRANSFER CASE REPLACED! MY EXPLORER HAS 41,000 ON IT RIGHT NOW AND FORD HAS NOT BEEN MUCH OF A HELP, I HAVE TO PAY $1500 FOR THE TRANSFER CASE, I WILL NEVER BUY ANOTHER FORD PRODUCT, I WILL BUY A FOREIGN CAR. FORD REALLY NEEDS TO LOOK INTO ALL OF THE COMPLAINTS AND TECHNICAL SERVICE BULLETINS ON THESE VEHICLES AND I WILL DO ANYTHING I CAN TO PROMOTE THAT. *NM
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10137968October 26, 2005LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT THE PASSENGERS REAR DOOR HANDLE BROKE OFF THE VEHICLE AND THE DRIVER'S SIDE REAR DOOR HANDLE WAS STUCK. HAD TO GET OUT AND OPEN THE DOOR IN ORDER TO GET THE REAR DRIVER SIDE DOOR OPEN. NOW, ON THE DRIVER'S SIDE REAR THE HANDLE HAS BROKE OFF. STARTED NOTICING THE PROBLEM WITH THE DOOR LATCHES ON JULY 31, 2005. CONTACTED THE DEALER AND THE MANUFACTURER, AND THEY SAID IT WOULD BE OVER $300.00 TO HAVE THEM FIXED. *AK *NM
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10140779October 25, 2005POWER TRAIN:AXLE ASSEMBLY
REPEATED FAILURE OF REAR AXLE, DRIVE TRAIN NOISE FROM REAR OF VEHICLE BETWEEN45-65MPH.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10140539October 23, 2005POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
LOUD WHINE COMING FROM REAR DIFFERENTIAL. *NM
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10140383October 20, 2005POWER TRAIN:AXLE ASSEMBLY
I PURCHASED A NEW 2003 FORD EXPLORER XLT 2WD IN SEPTEMBER 1, 2003. WITH 20,000 MILES ON THE VEHICLE I NOTICED A WHINE FROM THE REAR END THAT WAS AUDIBLE FROM 45 MPH TO 65 MPH. THE NOISE WOULD STOP WHEN I LET OFF ON THE GAS AND WOULD RESUME WHEN THE GAS WAS REAPPLIED INDICATING A BEARING FAILURE. I TOOK THE VEHICLE TO LEITH FORD OF WENDELL, NC, WHERE I PURCHASED THE VEHICLE. THEY REPLACED THE REAR AXLE ASSEMBLY UNDER WARRANTY ON JULY 9, 2004 WITH 21,899 MILES ON THE VEHICLE. THE REPLACEMENT REAR AXLE MADE THE SAME WHINE FROM 45 MPH TO 65 MPH INDICATING REAR BEARING FAILURE. THE COMPLETE REAR AXLE ASSEMBLY WAS REPLACED BY LEITH FORD UNDER WARRANTY. THE REAR AXLE ASSEMBLY WAS ORDERED FROM FORD ON OCTOBER 20, 2004 WITH 32980 MILES ON THE VEHICLE. THE ASSEMBLY WAS RECEIVED AND INSTALLED WITH 36,000 MILES ON THE VEHICLE. WITH 63,280 MILES ON THE VEHICLE I RETURNED THE VEHICLE ON OCTOBER 17, 2005 TO LEITH FORD TO CHECK OUT THE SAME WHINE IN THE REAR END FROM 45 MPH TO 65 MPH. THEY CONFIRMED THAT THE REAR BEARINGS WERE FAILING AND ORDERED A REAR DIFFERENTIAL KIT TO REBUILD THE REAR AXLE ASSEMBLY. *NM
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10140080October 18, 2005POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
DT: THE CONTACT OWNS A 2003 FORD EXPLORER. NOISE COMING FROM THE FRONT OF THE CAR. THE DEALERSHIP COULD NEVER FIND THE ORIGIN OF THE NOISE. THE FOURTH TIME WHEN THE CONTACT TOOK THE CAR TO THE DEALERSHIP, THEY FOUND THAT THE ORIGIN OF THE NOISE WAS THE TORQUE CONVERTER. THE DEALER CHANGED THE TORQUE CONVERTER ON 9-22-05. THE CONTACT SOLD THE CAR A FEW DAYS AFTER 9-22-05. THE CONTACT WAS DISAPPOINTED WITH THE SERVICE THEY RECEIVED FROM THE DEALER. WHEN THEY WERE TRYING TO MAKE THE TRADE, THE DEALERSHIP OFFERED THEM $13,000.00, AND WHEN THEY WENT BACK THE DEALERSHIP OFFERING THEM $10,000.00. THE CONTACT WANTED TO FILE A COMPLAINT BECAUSE SHE FELT THERE MAY BE A DEFECT IN THE TORQUE CONVERTER, AND SHE WANTED TO COMPLAIN ABOUT IT TO THE DEALERSHIP'. *AK
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10138598October 4, 2005POWER TRAIN
I OWN A FORD EXPLORER 2003 V6 TRUCK I HAVE HAD FORD VEHICLES FOR THE LAST 15 YEARS. MY ISSUE IS WITH FORD SERVICE AND THE TRUCKS TRANSMISSION. I WAS IN THE SERVICE BAY ON AUGUST 17 FOR ROUTINE RECALL STUFF AND ADDED SOME BASIC SERVICES TO MY VISIT. OIL CHANGE, FLUSH AND TRANSMISSION FLUID CHANGE/CHECK WAS IN ORDER. $500 LATER I AM OUT THE DOOR. 25 DAYS AFTER THE INITIAL VISIT I AM BACK AT FORD WITH CONCERNS ABOUT MY TRANSMISSION. IT SEEMS TO BE WHINING AND REVVING HIGH WHILE CHANGING INTO 2ND AND OR 5TH GEAR. THE FLUID ALL OVER MY DRIVEWAY CERTAINLY DIDN'T GIVE ME A COMFORTABLE FEELING. FORD SERVICE CONFIRMED A PROBLEM BUT COULD NOT DIAGNOSE IT UNLESS THEY TORE IT APART. I WAS INSTRUCTED TO MAKE AN APPOINTMENT AT THE END OF THE MONTH BECAUSE THE TRANS MECHANIC WOULD BE ON VACATION THROUGH END OF MONTH. I MADE AN APPOINTMENT FOR MY TRUCK TO "ONCE AGAIN" VISIT THE FORD SERVICE FOR AN OVERNIGHT VISIT. ON SEPTEMBER 29TH. DROPPED IT OFF AND NEVER GOT A CALL FOR THREE DAYS. ON OCTOBER 3 END OF BUSINESS DAY, I CALLED. THEY SEEMED TO HAVE FORGOTTEN MY VEHICLE AND WOULD WORK ON IT THE NEXT DAY. TUESDAY I GET A CALL IN THE MID MORNING STATING THAT I NEED A NEW TRANSMISSION OR A REBUILT ONE . PRICING RANGES FROM $2600 TO $3400. THEY COULDN'T TELL MY WHY OR ANY MORE SPECIFICS ON HOW AN ENGINE WITH 47K NEEDS A NEW TRANSMISSION. ESPECIALLY SINCE IT WAS RECENTLY IN THE SHOP FOR ROUTINE TRANSMISSION MAINTENANCE LESS THAN 30 DAYS PRIOR TO THE INCIDENT. TO WHOM IT MAY CONCERN...I HAVE HAD MANY FORDS FOR THE PAST 20 YEARS AND I HAVE NEVER SEEN A TRANSMISSION GO UP UNDER 50K MILES. WHETHER THE SERVICE GUYS DIDN'T TIGHTEN UP SOMETHING RIGHT OR FORD HAS AN INFERIOR PRODUCT; I FEEL THAT I SHOULD NOT BE HELD RESPONSIBLE FOR THIS ISSUE. PLEASE ADVISE. *NM
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10138247September 30, 2005POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ENGINE CUT OFF WHILE RUNNING, WHEN I TURNED ON HIGH BEAMS. ENGINE RPMS AND ENGINE ACCELERATED, WHEN I TURNED ON HIGH BEAMS LOSS CONTROL OF ACCELERATION, WHEN FOG LIGHTS WERE TURNED ON. MESSAGE CENTER FLASHED "CHECK TRANSMISSION", O/D OFF (OVERDRIVE OFF) FLASHED, WHEN FOG LIGHT WERE TURNED ON. *NM
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0