Ford Explorer Complaints (1996)

1,450 consumer complaints on file.

#10267364April 30, 2009
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 1996 FORD EXPLORER. WHILE DRIVING 25 MPH, THE CONTACT HEARD A STRANGE NOISE. HE NOTICED THAT THE FRONT DRIVER'S SIDE SWAY BAR FAILED. THE DEALER AND MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V402000 (SUSPENSION); THEREFORE, THEY WOULD NOT ASSIST. THE VEHICLE WILL BE REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260802March 5, 2009
TIRES, TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 1996 FORD EXPLORER. THE VEHICLE HAS GOODYEAR WRANGLER TIRES, SIZE P235/75/R15. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT EXPERIENCED ABNORMAL VIBRATION IN THE VEHICLE AND HEARD ROAD NOISE. HE TOOK THE VEHICLE TO A LOCAL REPAIR SHOP AND THE TECHNICIAN STATED THAT ALL OF THE TIRES WERE DEFECTIVE AND SUSTAINED ABNORMAL GROOVES IN THE TREAD. THE TECHNICIAN RECOMMENDED THAT THE TIRES BE REPLACED. THE TIRES HAVE NOT YET BEEN REPLACED AND THE CONTACT STILL HAS THEM IN HIS POSSESSION. HE CALLED THE PLACE FROM WHERE THE TIRES WERE PURCHASED AND WAS NOT PROVIDED ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 4,000. UPDATED 05/05/09. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256911January 30, 2009
STRUCTURE
GAS PEDAL MOUNTING BRACKET SEPARATED FROM FIREWALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256912January 30, 2009
SEAT BELTS
DRIVERS SEAT BELT BUCKLE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253697January 3, 2009
POWER TRAIN
4X4 FAILS TO ACTIVATE LEAVING VEHICLE IMPAIRED IN 2 WHEEL MODE DURING CRITICAL DRIVING TIMES. SWITCH ON DASH GOES OUT, APPEARS TO BE FAILURE OF 4X4 CONTROL MODULE AND TRANSFER MOTOR. PROBLEM OCCURS AFTER BATTERY HAS BEEN DISCONNECTED. REPAIR FOR VEHICLE REQUIRES CHANGING OUT CONTROL MODULE OR TRANSFER CASE MOTOR. PROBLEM APPEARS TO OCCUR IN ALL MODELS OF FORD EXPLORER 1991 - TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252694December 23, 2008
ELECTRICAL SYSTEM
ON MONDAY DEC 22 I DROVE MY EDDIE BAUER EXPLORER TO WORK PARKED IT AND WENT ON WITH MY DUTIES AT WORK WITHIN 5 MIN A RESIDENT PULLS UP TELLING ME THAT MY VEHICLE IS ON FIRE .THE FIRE STARTED UNDER THE HOOD AND COMPLETELY BURNED THE WHOLE VEHICLE I AM LOOKING FOR A ANY INFORMATION THAT WOULD EXPLAIN THIS THANK YOU. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10247634November 4, 2008
SEAT BELTS
DRIVERS SIDE SEAT BELT LATCH WILL NOT ENGAGE. VERY UNSAFE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244016September 30, 2008
EQUIPMENT, LATCHES/LOCKS/LINKAGES
1996 FORD EXPLORER. VEHICLE KEYS ONLY WORK INFREQUENTLY. NEW KEYS FROM FORD DEALER CONTINUE TO HAVE THE SAME PROBLEM. FOR SAFETY, ANY INDIVIDUAL NEEDS TO KNOW THAT THEIR VEHICLE KEY WILL OPERATE RELIABLY. IF YOU FEEL THREATENED OR ARE BEING FOLLOWED AND NEEDED THE SECURITY OF ENTERING AND LOCKING YOUR VEHICLE BUT WERE UNABLE THIS COULD RESULT IN A PERSONAL SAFETY RISK INCLUDING DEATH. I HAVE FOUND THAT THE ISSUE AS DESCRIBED ABOVE IS A COMMON COMPLAINT FROM OTHER OWNERS AND FORD HAS REFUSED TO ACKNOWLEDGE THE ISSUE OR CORRECT IT. HAVING TO LEAVE A VEHICLE UNLOCKED SIMPLY TO ALLOW ENTRY IS UNACCEPTABLE. I MIGHT AS WELL PLACE A SIGN ON MY VEHICLE SAYING STEAL ME. THIS PROBLEM HAS BEEN ONGOING FOR 3 YEARS WITHOUT A SOLUTION. NEW KEYS MAY WORK FOR A PERIOD OF TIME AND THEN SIMPLY STOP WORKING. THEY MAY EVEN WORK LATER, IT IS NOT A KEY PROBLEM BUT A VEHICLE DESIGN ISSUE. NONE OF THE KEYS OPERATE THE REAR HATCH, NONE OF THE KEYS OPERATE THE PASSENGER DOOR ANY LONGER EVEN THOUGH THERE IS NO MECHANICAL ISSUE WITH EITHER. THE DRIVERS DOOR WORKS APPROXIMATELY 50% OF THE TIME. THESE ARE NOT "CHIP KEYS", THERE IS NO SECURITY ISSUE IN THAT REGARD. THESE ARE SIMPLY STANDARD DEALER CUT KEYS. THERE IS NO DISTINGUISHABLE DIFFERENCE BETWEEN KEYS AND ALL HAVE WORKED AT TIMES. AGAIN, THE ISSUE IS THE VEHICLE DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234468July 15, 2008
SUSPENSION:FRONT
DRIVER SIDE FRONT TORSION BAR BROKE/SPLIT, APPROXIMATELY AT ITS HALF LENGTH POSITION, WHILE SITTING IN THE DRIVEWAY DURING THE SUMMER. FIX WAS TO DONATE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229116May 28, 2008
TIRES, TIRES:TREAD/BELT
FIRESTONE TIRE P235 75 R15 FR480 MS SEPARATED CAUSING OUR FORDEXPLORER TO ROLL OVER. NEAR VENUS, TEXAS ON HWY 67 SOUTH. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10228293May 20, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL*THE CONTACT OWNS A 1996 FORD EXPLORER. WHILE PLACING FUEL IN THE VEHICLE, THE CONTACT NOTICED SMOKE UNDERNEATH THE HOOD. HE OPENED THE HOOD AND NOTICED THAT THE VEHICLE WAS ON FIRE. THE FIRE WAS DOUSED WITH A FIRE EXTINGUISHER. THE CONTACT EXAMINED THE DAMAGE AND NOTICED THAT THE WIRING HARNESS FOR THE CRUISE CONTROL HAD MELTED, AS WELL AS THE MASTER CYLINDER. THERE WERE NO WARNING SIGNS PRIOR TO THE FAILURE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 127,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10227921May 15, 2008
SEATS
DRIVERS SEATBACK FAILURE. THE DRIVERS SEAT IN OUR 1996 FORD EXPLORER COLLAPSED. THE UPPER PORTION OF OUR SEAT SUDDENLY FLEW BACKWARDS ONLY STOPPING WHEN IT STRUCK THE REAR SEAT. LUCKILY THIS FAILURE OCCURRED IN OUR DRIVEWAY. MY WIFE WAS HURLED BACKWARDS HER FEET FLYING UPWARDS AND STRIKING THE UNDERSIDE OF THE DASHBOARD. HER HANDS CAME OFF THE STEERING WHEEL AND SHE WAS LEFT PRONE STARING AT THE CEILING OF THE VEHICLE. THIS SHOULD BE A GREAT CONCERN TO NHTSA SINCE ANY DRIVER EXPERIENCING SUCH A FAILURE WHILE DRIVING WOULD BE IN GRAVE DANGER. AFTER REMOVING THE SEAT AND RESEARCHING ISSUES WITH EXPLORER SEATS I FOUND THE 1998 EXPLORER RECALL THAT EXACTLY DESCRIBED OUR SEAT FAILURE. THE SAME EXACT BOLT IN THE 1998 RECALL WAS THE CAUSE OF OUR SEAT COLLAPSE. I HAVE SAID BOLT ( BROKEN IN TWO PIECES)AND WOULD GREATLY APPRECIATE NHTSA EXAMINING IT TO DETERMINE WHETHER THE FAILURE WAS DUE TO BAD BOLTS OR IF THE SEAT DESIGN CAUSED THE BOLT TO FAIL. I HAVE SINCE REPLACED THE BOLT WITH A NEW BOLT AND STEEL SPACER (I BELIEVE THAT WAS THE REMEDY CALLED FOR IN THE 1998 RECALL) IF I HAD NOT REMOVED THE SEAT THE WHOLE PROCESS WOULD HAVE TAKEN UNDER 20 MINUTES AND THE PARTS CAN BE HAD FOR UNDER $2 . PLEASE CORRECT ME IF I'M WRONG BUT DOESN'T YOUR WEB SEAT SAY THAT IF A SAFETY RELATED REPAIR IS NECESSARY THE MANUFACTURER WILL HAVE TO PAY FOR SAID REPAIR. THIS REPAIR CLEARLY FALLS INTO THAT CATEGORY. I WOULD HOPE NHTSA SHARES MY CONCERN AND DOES A THROUGH INVESTIGATION. THANK YOU, GREG CAMPBELL *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10227732May 14, 2008
SEAT BELTS
I HAVE A '96 FORD EXPLORER. THE DRIVER SIDE SEAT BELT BUCKLE FAILS TO LOCK IN THE SEAT BELT. THIS SAFETY DEVICE SHOULD LAST LONGER THAN THE VEHICLE ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227789May 14, 2008
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
TL*THE CONTACT OWNS A 1996 FORD EXPLORER. THE CONTACT STARTED THE VEHICLE AND TURNED ON THE HEATER. HE WALKED TO HIS MAILBOX AND RETURNED TO FIND SMOKE COMING FROM THE CENTER CONSOLE OF THE VEHICLE. ALL OF A SUDDEN, FLAMES APPEARED FROM THE CONSOLE. HE RETRIEVED A FIRE EXTINGUISHER TO DOUSE THE FIRE. THE ENTIRE DASHBOARD AND UNDERNEATH CAUGHT FIRE AND HE BELIEVED THAT THE WIRING HARNESS UNDER THE DASHBOARD MAY HAVE BEEN THE CAUSE OF THE FIRE. HE DID NOT CONTACT THE FIRE DEPARTMENT OR THE MANUFACTURER TO REPORT THE FIRE, BUT HE DID CONTACT HIS INSURANCE COMPANY. THE FAILURE AND CURRENT MILEAGES WERE 143,000. UPDATED 07/29/08 *BF UPDATED 07/29/08. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10226480May 2, 2008
SEATS
TL*THE CONTACT OWNS A 1996 FORD EXPLORER. WHILE SITTING IN THE DRIVER'S SEAT OF THE VEHICLE, THE SEAT SPONTANEOUSLY COLLAPSED BACKWARDS. THE CONTACT CALLED A DEALER AND A TECHNICIAN STATED THAT HE WOULD HAVE TO REPLACE EITHER THE RECLINER BOLTS OR THE SEAT ASSEMBLY AT HIS EXPENSE. THE MANUFACTURER STATED THAT THERE WAS A RECALL FOR THE RECLINER BOLTS, BUT HIS VEHICLE WAS NOT INCLUDED BECAUSE IT WAS MANUFACTURED AT A DIFFERENT PLANT. THE VEHICLE HAS NOT BEEN REPAIRED BECAUSE IT WAS A RECALL FOR THE SAME MODEL. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225094April 14, 2008
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
1996 FORD EXPLORER WITH BRAKE PROBLEMS. CONSUMER STATES THAT BRAKE PEDAL IS LOCATED TO CLOSE TO THE FLOOR BOARD. AND IS TO CLOSE TO THE ACCELERATOR CAUSING YOU TO HIT THE ACCELERATOR AND THE BRAKE PEDAL AT THE SAME TIME. *KB THE CONSUMER STATED WHEN HE APPLIED THE BRAKE, HIS FOOT ALSO HIT THE ACCELERATOR PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223275April 3, 2008
SUSPENSION
TL*THE CONTACT OWNS A 1996 FORD EXPLORER. WHILE DRIVING BETWEEN 45-55 MPH, THE VEHICLE BEGAN SHAKING AND COULD NOT BE STEERED. THE VEHICLE FLIPPED AND ROLLED OVER. THE CONTACT AND HER BABY RECEIVED MINOR BRUISES. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE CONTACT HAS PICTURES AVAILABLE. HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V402000 (SUSPENSION). THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 140,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10222253March 25, 2008
SUSPENSION
TL*THE CONTACT OWNS A 1996 FORD EXPLORER. WHILE DRIVING 20 MPH, THE CONTACT LOST CONTROL OF HER VEHICLE WHEN SHE DROVE OVER A BUMP. THERE IS A RECALL FOR THE SUSPENSION (NHTSA CAMPAIGN ID # 00V402000) HOWEVER; THE MANUFACTURER STATED THAT THE REPAIR WAS PREVIOUSLY PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 164,827. UPDATED 04/11/08 *BF THE CONSUMER STATED THE SWAY BAR LINK BROKE. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220326March 6, 2008
SEAT BELTS:FRONT
FRONT DRIVER SEAT BELT WONT CLICK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215627January 22, 2008
VEHICLE SPEED CONTROL
SAFETY RECALL 97V-074000. EVERYTHING MY VEHICLE DID IS DESCRIBED IN THIS RECALL. THE THROTTLE STUCK AT 65 MPH ON TWO DIFFERENT OCCASIONS SO FAR. BOTH TIMES OCCURRED ON DAYS WITH TEMPS AT -13 TO -15 DEGREES. THE VEHICLE SPEEDS UP TO THE "STUCK" SPEED WITH NO GAS PEDAL USE, AND WON'T STOP WITHOUT STANDING ON THE BRAKE PEDAL. UPON SHIFTING TO NEUTRAL OR PARK, THE RPM REVS UP TO ABOUT 5000. I HAVE CONTACTED FORD CUSTOMER SERVICE. THE AGREE THAT IS SOUNDS LIKE THE PROBLEM LISTED IN THE RECALL. HOWEVER, SINCE I LIVE IN COLORADO, THEY WILL NOT FIX IT UNDER THE RECALL. I LIVE LESS THAN 30 MILES FROM WYOMING, WHICH IS INCLUDED, AND FURTHER NORTH THAN PARTS OF NEBRASKA - ALSO INCLUDED. THIS IS A SAFETY PROBLEM WHEN I CAN'T STOP, YET THEY ARE NOT WILLING TO HELP. THE FIRST OCCURRENCE WAS ON JANUARY 2, 2008 - SAME SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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