Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#11098661May 29, 2018
VEHICLE SPEED CONTROL
VEHICLE ACCELERATED TO MAXIMUM RPM'S ON A CITY STREET AND WOULD NOT STOP, EVEN AFTER BRAKE APPLIED. TRIED DOWNSHIFTING, WOULD NOT WORK. RAN THROUGH A RED LIGHT, FORTUNATELY NO ONE WAS IN FRONT OF US OR GOING THE OTHER DIRECTION. HAD TO PUT IT INTO NEUTRAL AND TURN THE KEY OFF TO GET IT TO STOP. MERGED OVER AND PARKED. WHEN RESTARTED, RPM'S STILL AT MAXIMUM UNTIL HOOD WAS OPENED AND THROTTLE CABLE WAS MOVED AROUND. SCARY SITUATION AS WON'T DRIVE IT UNTIL IT IS FIXED. APPOINTMENT SCHEDULED WITH MECHANIC. SHOULD HAVE BEEN A RECALL ON THIS WITH AS MANY COMPLAINTS AS I HAVE READ ABOUT WITH THIS VERY SITUATION. WE COULD HAVE KILLED SOMEONE OR BEEN KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090795April 28, 2018
STRUCTURE:BODY
REAR HATCH PANEL APPLIQUE CRACKED FOR NO APPARENT REASON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090465April 27, 2018
SERVICE BRAKES
TL* THE CONTACT OWNED A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO BRAKE, THE BRAKE PEDAL TRAVELED ALL THE WAY DOWN TO THE FLOORBOARD. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN UNKNOWN COLLISION FACILITY AND DEEMED DESTROYED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11083324April 4, 2018
ELECTRICAL SYSTEM
BLINKERS AND GAUGES WON'T WORK ALSO BRIGHT LIGHTS DO NOT WORK. EVERYTHING ELSE WORKS FINE INCLUDING EMERGENCY FLASHERS. I'VE CHANGED RELAY AND CHECKED FUSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076345March 5, 2018
ELECTRICAL SYSTEM
WELL I HAVE A 2002 FORD EXPLORER XLT. IT HAS THE TRAILER BRAKE WHICH I NEVER HAVE USED YET. I HAVE A COUPLE ISSUES WITH IT. THE THEFT LIGHT BLINKS AS LONG AS THE VEHICLE AIN'T RUNNING. SOME TIMES IT DOESN'T LIKE TO START AND HAS A BRAND NEW BATTERY. SOMETIMES WHEN PUT IN GEAR WHILE RUNNING IT WILL SHUT IT'S SELF OFF. I ALSO NOTICED WHEN I BOUGHT IT FROM ANOTHER PRIVATE SELL THAT WHEN I WAS DRIVING THE EXPLORER THAT I KEPT SMELLING A BURNING SMELL LIKE PLASTIC AND WIRES AS WELL AS SMOKE AND HEAT ADMITTING FROM THE CENTER CONSOLE AREA. I DROPPED A PIECE OF PLASTIC IN THE CENTER CONSOLE AREA. I PULLED UP THE CENTER CONSOLE AREA PLASTIC AND WITNESSED THE FACTORY WIRING THAT RUNS TO THE CENTER CONSOLE LIGHTER AND ELSE WHERE SPARKING AND SMOKING. I GOT IT TO STOP AND NOTICED THAT THE FIBERGLASS CLOTH THING THE FACTORY PUT AROUND IT WAS BADLY BURNED AS WELL AS ALMOST HALFWAY THROUGH ALL THE CENTER CONSOLE ARE WIRES ABOUT AN INCH LONG AS WELL AS THE PLASTIC BOTTOM AREA TO THE CENTER CONSOLE CUP AREA. THE BURNED PLASTIC AREA IS ALSO STARTED TO MELT. I HAVE PICTURES ON MY CELL PHONE. I SHOWED THE PICTURES TO THE RECEPTION GUY AT THE JAMESTOWN NY 14701 FORD DEALER SERVICE DESK. HE GASPED AND LOOKED GENUINELY SCARED THAT , THAT HAPPENED. I'M SCARED THAT THIS HAPPENED. I DON'T WANT IT TO CATCH FIRE GOING DOWN THE HIGHWAY WITH MY KIDS AND NEWBORN BABY IN IT. THIS IS A MANUFACTURE ISSUE WHICH I FEEL SHOULD BE FIXED AT FORDS EXPENSE NOT OURS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11076407March 5, 2018
SUSPENSION
"TAKATA RECALL" I WAS DRIVING ABOUT 10 MILES TOOK A RIGHT INTO THE LIBIARY PARKING LOT AND MY FRONT SIDE DRIVERS TIRE SNAPPED THE BALL JOINT COMPLETELY SNAPPED AND IT BROKE THE SPRING, UPPER CONTROL ARM, SWAY BAR AND TYIROD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073837February 20, 2018
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A FAILURE ON THE REAR DOOR HANDLE. THE CONTACT NOTICED A CRACK BETWEEN THE DOOR HANDLE AND GLASS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072133February 11, 2018
ELECTRICAL SYSTEM
HAD A BAD BATTERY AND NOW 4X4 WON'T WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058122January 2, 2018
UNKNOWN OR OTHER
AFTER JUMPING THE VEHICLE DUE TO DEAD BATTERY GEAR SHIFTER SNAPPED WHEN SHIFTING CAR INTO DRIVE. VEHICLE STUCK IN REVERSE ALSO NEED A NEW TRANSMISSION. FORM CARS ARE WORTHLESS! DON'T BUY A FORD!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046319November 15, 2017
POWER TRAIN, STEERING
THE SHIFT LEVER LITERALLY SNAPPED OFF AT THE STEERING COLUMN WHILE PUTTING THE CAR INTO DRIVE. CAR COULDN'T BE SHIFTED INTO PARK, STILL RUNNING. KEYS COULDN'T EVEN BE REMOVED TO TURN THE CAR OFF. VERY DANGEROUS. SEEMS LIKE A FAIRLY COMMON PROBLEM AMONG 2002 FORD EXPLORER OWNERS. MANY COMPLAINTS FILED HERE: HTTPS://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/ACCESSORIES-INTERIOR/GEAR_SHIFT_LEVER_FELL_OFF-2.SHTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045781November 13, 2017
UNKNOWN OR OTHER
REAR WINDOW HINGES FAILED ON ONE SIDE OF THE VEHICLE REQUIRING BOTH HINGES THAT HOLDS THE REAR WINDOW GLASS IN PLACE TO BE REPLACED. DEALER WAS ABLE TO REPAIR HINGES BUT THE REAR WINDOW IS NOW UNABLE TO BE OPENED DUE TO LATCH BEING DAMAGED BY HINGES AND DEALER INFORMED ME THAT THEY COULD NOT FIX THE LATCH THAT WAS ATTACHED TO THE REAR WINDOW. THEY REFERRED ME TO A GLASS REPAIR SHOP TO DO THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040441October 27, 2017
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A LOUD ABNORMAL NOISE AND NOTICED THAT THE SUN ROOF WAS DETACHED. THE VEHICLE WAS TAKEN TO AN UNKNOWN INDEPENDENT MECHANIC WHO STATED THAT THE MANUFACTURER DISCONTINUED THE PART. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE SUN ROOFS WERE DISCONTINUED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033157October 12, 2017
UNKNOWN OR OTHER
I WENT TO OPEN MY BACK WINDOW AND IT BROKE I HAVE HAD MANY OTHER PROBLEMS WITH MY SUV I WAS PARKED IN A PARKING LOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024731September 20, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
OD LIGHT FLASHING, REBUILDS TRANSMISION AND NOTHING CHANGE, I SEE A LOT OF COMPLAINS ABOUT THIS PROBLEMS ON EXPLORERS, RANGERS AND MUSTANGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022952September 12, 2017
ENGINE
THE TIMING BELTS BROKE AND DAMAGE THE ENGINE. TRUCK HAS LESS THAN 100,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020649August 30, 2017
POWER TRAIN
TRANSMISSION FAILED ON A MAJOR HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016519August 21, 2017
POWER TRAIN
TRANSMISSIONS GOING OUT IT STARTED ALL OF A SUDDEN WITH A VIBRATION IN TRANSMISSION AFTER DRIVING IT FOR A AWHILE IN THE HIGHER GEARS THE OD LIGHT CAME ON AN FLASHED FOR AWHILE CAN U HELP ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005844July 17, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE CRASHED INTO A MEDIAN, SPUN AROUND, AND LANDED IN A RAVINE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO GARNERS TOWING IN MIAMI, OK. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 215,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11003449July 6, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. ON SEVERAL OCCASIONS, WHILE DRIVING, THE 4WD AUTO HIGH OR LOW FAILED TO OPERATE. WHILE ACCELERATING, THE CONTACT ATTEMPTED TO USE THE CRUISE CONTROL AND, ALTHOUGH THE GREEN CRUISE CONTROL INDICATOR ILLUMINATED, THE VEHICLE FAILED TO ENGAGE. A DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,742.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003536July 6, 2017
POWER TRAIN, SUSPENSION, WHEELS
THE REAR STABILIZER LINKS JUST BROKE OUT OF NOWHERE NOT EVEN TO LATEST LATER THE FRONT STABILIZER LINKS JUST BROKE OUT OF NOWHERE AND I HAVE NO STEERING A WHOLE LOT OF LOOSE CONTROL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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