Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#758096February 11, 2002
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR HANDLES KEEP BRAKING/DRS WILL NOT OPEN/ OWN 2 OF SAME HAVE GONE THROUGH 5 HANDLES ON EACH TRUCK / FORD WAS NO HELP/ IN AN EMERGENCY THE DOORS COULD FAIL TO OPEN/ DEALER SAID THEY'RE STOCKING CASES OF HANDLES TO REPLACE W/SAME DEFECTIVE PARTS/ MY 3 YEAR OLD SON TRIED TO OPEN THE DOOR, AND IT BROKE / HE COULD NOT APPLY MUCH FORCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003712February 7, 2002
EXTERIOR LIGHTING:HEADLIGHTS
WHILE DRIVING, HEADLIGHTS TEND TO BE DIM, MAKING IT DIFFICULT TO VIEW FRONT OF VEHICLE, MECHANIC HAS ADJUSTED HEADLIGHTS TWICE; HOWEVER, HEADLIGHTS TEND TO SET BACK IN DIM MODE. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757698February 3, 2002
STEERING: STEERING WHEEL/HANDLE BAR, SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
THIS VEHICLE HAS BEEN IN THE SERVICE DEPARTMENT 3 TIMES SINCE SEPTEMBER 2001. THE STEERING COLUMN HAS BEEN REPLACED, THE WHEEL BEARINGS HAVE BEEN REPLACED(THIS WAS SUPPOSE TO ELIMINATE STEERING COLUMN RATTLE) AND THE LOWER CONTROL ARM HAS BEEN REPLACED. I STILL HEAR AND FEEL A METALLIC RATTLE COMING FROM THE STEERING COLUMN. IN MY REVIEW OF YOUR WEBSITE OTHER 2002 EXPLORER OWNERS ARE EXPERINCING THE SAME PROBLEM. I HAVE TALKED TO AT LEAST THREE OTHER OWNERS THAT HAVE THE SAME PROBLEM. MY DEALER HAS DONE EVERYTHING RECOMMENDED BY FORD, BUT NOTHING HAS SOLVED THE PROBLEM. FORD IS "WORKING ON IT". THEY HAVE BEEN WORKING ON IT SINCE SEPTEMBER 2001. MY SAFETY CONCERN IS THIS. IF SOMETHING IS LOOSE THAT IS CAUSING THIS NOISE IT HAS TO BE PROGRESSING. WHAT WILL HAPPEN AFTER MORE MILEAGE BUILDS ON THIS VEHICLE? WILL I BE DRIVING DOWN THE HIGHWAY ONE DAY AND LOSE CONTROL DUE TO STEERING FAILURE? THERE IS TO MUCH SMOKE HERE FOR THAT NOT TO BE FIRE SOONER OF LATER BY MY EXPLORER OR SOME OTHER OWNER. HOW LONG DOES IT TAKE FOR A COMPANY THE SIZE OF FORD TO SOLVE A PROBLEM?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003285January 31, 2002
AIR BAGS:FRONTAL
AIR BAGS DEPLOYED INADVERTENTLY, CAUSING MINOR INJURIES TO DRIVER. FORD WAS NOT ABLE TO DETERMINE WHY AIR BAG DEPLOYED. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#8003148January 30, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING APPROXIMATELY 32 MPH ENGINE STALLED UNEXPECTEDLY, CAUSING A LOSS OF POWER STEERING AND POWER BRAKES. DEALERSHIP EXAMINED VEHICLE, CHANGED A MODULE, AND PERFORMED A COMPUTER UPGRADE TO REMEDY THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003150January 30, 2002
VEHICLE SPEED CONTROL
AFTER ENGINE WAS STARTED AND GEAR SHIFT INDICATOR WAS IN PARK POSITION VEHICLE STARTED ROLLING BACKWARDS UNEXPECTEDLY FOR A SHORT DISTANCE BEFORE BRAKE SYSTEM STOPPED THE MOVEMENT. DEALERSHIP HAS NOT EXAMINED VEHICLE FOR THIS PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002800January 24, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
WHILE DRIVING SHORT OR LONG DISTANCES CONSUMER HAS NOTICED A VERY STRONG CHEMICAL ODOR IN PASSENGER COMPARTMENT. ODOR HAS CAUSED OCCUPANTS OF VEHICLE TO BECOME ILL. CONSUMER HAS CONTACTED DEALER AND MANUFACTURER. CAUSE OF PROBLEM HAS YET TO BE DETERMINED. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002673January 23, 2002
AIR BAGS:FRONTAL
WHILE DRIVING 25 TO 30 MPH, VEHICLE BROADSIDED ANOTHER CAR, DURING THE CRASH, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY, VEHICLE HAS NOT BEEN INSPECTED BY DEALERSHIP TO DETERMINE A POSSIBLE CAUSE FOR THIS PROBLEM, BOTH OCCUPANTS SUSTAINED INJURIES. *AK *SLC
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#8002731January 23, 2002
SUSPENSION
WHILE DRIVING AND MAKING A LEFT TURN THE VEHICLE VIBRATES VIOLENTLY AS IF IT WAS NOT IN GEAR. DRIVERS FEELS VERY UNSAFE DRIVING. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002466January 18, 2002
AIR BAGS:FRONTAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER REARENDED ANOTHER VEHICLE DUE TO BRAKE FAILURE AT 20 MPH. UPON IMPACT, NEITHER AIRBAG DEPLOYED. NO INJURIES. VEHICLE AT DEALERSHIP AT THIS TIME.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8002467January 18, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER APPLIED BRAKES AT 20 MPH AND PEDAL WENT TO THE FLOOR. THERE WAS NO BRAKING ACTION, AND HE REARENDED ANOTHER VEHICLE. NO INJURIES. VEHICLE AT DEALERSHIP AT THIS TIME. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8002472January 18, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
GAS PEDAL AND BRAKE PEDAL ARE TOO CLOSE TOGETHER. WHEN TRYING TO APPLY BRAKES CONSUMER STEPPED ON GAS PEDAL AND RAN INTO A DUMPSTER. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8002473January 18, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
BRAKE PEDAL AND GAS PEDAL ARE TOO CLOSE TOGETHER AND WHEN TRYING TO APPLY BRAKES, CONSUMER APPLIED GAS PEDAL AND RAN INTO A DUMPSTER. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#756648January 10, 2002
ELECTRICAL SYSTEM:IGNITION:MODULE, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
DEALERSHIP LOST KEYS. ON BOARD COMPUTER/SECURITY SYSTEM WOULD NOT ALLOW REMAKE OF KEY. FORD ISSUES A TSB (IGNORING ISSUE HOPING WARRANTY WOULD EXPIRE BEFORE A NEW KEY WAS REQUESTED.) 4-WD INOPERABLE. NO 4-WD RELATED INDICATOR LAMPS ON DASHBOARD AT ENGINE START. VEHICLE HAS BEEN AT DEALERSHIP FOR OVER A WEEK "WAITING FOR A BACK ORDERED SOLENOID". "93 OTHER 2002 OWNERS ARE WAITING FOR PARTS" TO FIX SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900711December 11, 2001
STEERING, SUSPENSION:FRONT
WHILE DRIVING, CONSUMER WOULD HEAR POPPING NOISES COMING FROM LEFT FRONT END. DEALER CHECKED AND REPAIRED STEERING COLUMN SHAFT. PROBLEM NOT RESOLVED. TOOK BACK TO DEALER AND STEERING COLUMN ASSEMBLY WAS REPLACED. HOWEVER, PROBLEM WAS NOT RESOLVED. TOOK VEHICLE BACK AGAIN AND LEFT FRONT WHEEL HUB ASSEMBLY WAS REPLACED. NOTHING SOLVED THE PROBLEM. MECHANIC COULD NOT RESOLVE IT. MANUFACTURER IS WORKING ON SOLUTION.*AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899885December 5, 2001
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
FRONT SEAT HAS NO HEAD REST SUPPORT. IF CONSUMER WAS HIT WITH AIRBAG NECK WOULD BREAK. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755318December 5, 2001
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), SUSPENSION:FRONT
THE VEHICLE HAS BEEN IN THE SERVICE DEPT 3 TIMES SINCE PURCHASE ON 8/01. UPPER & LOWER STEERING SHAFT HAS BEEN REPLACED ON 9/14/01. THE FRONT END RATTLES WHEN I AM OPERATING THE VEHICLE OVER NORMAL TERRAIN. STEERING WHEEL HAS A POPPING FEEL WHEN I GO OVER A BUMP OR TURN RIGHT, FEELS LIKE TH E CAR IS GOING OUT OF CONTROL (AT SLOW SPEED). THE VEHICLE WILL BE BACK AT FORD ON 12/6/01 FOR FURTHER TESTING TO DETECT/CORRECT THESE PROBLEMS. AFTER LOOKING AT YOUR WEBSITE, I HAVE DISCOVERED SIMILAR COMPLAINTS EXIST. I WILL TAKE COPIES WITH ME TO THE DEALERSHIP SUPERVISOR TODAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899639November 29, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WAS IN AN ACCIDENT. WHILE DRIVING GEARS WOULD BECOME STUCK WHEN CHANGING FROM PARK TO REVERSE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#899393November 23, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE STALLS MOSTLY WHEN SHIFTING FROM 3RD TO 2ND GEAR. VEHICLE HAS STALLED AT LEAST 20 TIMES, TAKEN TO DEALER 8 TIMES. DEALER COULD NOT REMEDY, FORD WAS BUYING VEHICLE BACK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899394November 23, 2001
ENGINE AND ENGINE COOLING:ENGINE
BODY MOUNTS ON LEFT FRONT OF VEHICLE KEEP COMING LOOSE. VEHICLE TAKEN TO DEALER NUMEROUS TIMES, DEALER WILL TIGHTEN THE BODY MOUNTS. FORD IS BUYING VEHICLE BACK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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